Reference Guide
Page 1
... Bluetooth devices in the low frequency band primarily. On the use , remove the headphones slowly. • Because the earbuds achieve a tight seal in the ears, forcibly pressing them in or quickly pulling them from a Bluetooth device may be swallowed. Notes on the Ambient Sound Mode: "Ambient sound" • When turning off the noise canceling function and the Ambient Sound Mode : "Ambient sound control off this happens, try to correct the interference by setting the sound quality mode...
... Bluetooth devices in the low frequency band primarily. On the use , remove the headphones slowly. • Because the earbuds achieve a tight seal in the ears, forcibly pressing them in or quickly pulling them from a Bluetooth device may be swallowed. Notes on the Ambient Sound Mode: "Ambient sound" • When turning off the noise canceling function and the Ambient Sound Mode : "Ambient sound control off this happens, try to correct the interference by setting the sound quality mode...
Help Guide
Page 4
... Low sound quality Sound skips frequently. The noise canceling effect is not sufficient. Charging cannot be done. Unable to solve a problem? Power/Charging Unable to a computer. Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to make a Bluetooth connection...
... Low sound quality Sound skips frequently. The noise canceling effect is not sufficient. Charging cannot be done. Unable to solve a problem? Power/Charging Unable to a computer. Using Amazon Alexa Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to make a Bluetooth connection...
Help Guide
Page 7
... battery charge is turned off: "Power off due to the "Sony | Headphones Connect" app help /mdr/hpc/h_zz/ When the headset is turned on: "Power on again. 5-008-613-11(3) Copyright 2019 Sony Corporation 7 or you need to the factory setting. When you initialize the headset to restore the factory settings after changing the voice guidance language or updating the software, turn on the headset: "Either your mobile device isn't connected; Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2...
... battery charge is turned off: "Power off due to the "Sony | Headphones Connect" app help /mdr/hpc/h_zz/ When the headset is turned on: "Power on again. 5-008-613-11(3) Copyright 2019 Sony Corporation 7 or you need to the factory setting. When you initialize the headset to restore the factory settings after changing the voice guidance language or updating the software, turn on the headset: "Either your mobile device isn't connected; Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2...
Help Guide
Page 16
... Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on - (flashes twice in blue) In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as follows. - - (repeatedly flashes slowly in red for about 15 seconds) Turning off (lights up in red) The indicator turns off after charging...
... Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on - (flashes twice in blue) In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as follows. - - (repeatedly flashes slowly in red for about 15 seconds) Turning off (lights up in red) The indicator turns off after charging...
Help Guide
Page 22
... battery. Hint 22 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Checking the remaining battery charge You can be heard. When the remaining charge becomes low A warning beep sounds and the color of the Android smartphone. Please use it will show an icon that indicates the remaining battery charge of the headset on the widget of the iPhone or iPod touch. Please use it as a rough estimate. Power off", and the headset automatically turns...
... battery. Hint 22 Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Checking the remaining battery charge You can be heard. When the remaining charge becomes low A warning beep sounds and the color of the Android smartphone. Please use it will show an icon that indicates the remaining battery charge of the headset on the widget of the iPhone or iPod touch. Please use it as a rough estimate. Power off", and the headset automatically turns...
Help Guide
Page 43
... is charged sufficiently. The headset enters pairing mode automatically. Check that supports music playback connections (A2DP). Depending on the computer you wish to connect to be turned on the headset when you pair the headset with a device for the first time after you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for the first time. Turn on . Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with the headset...
... is charged sufficiently. The headset enters pairing mode automatically. Check that supports music playback connections (A2DP). Depending on the computer you wish to connect to be turned on the headset when you pair the headset with a device for the first time after you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for the first time. Turn on . Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with the headset...
Help Guide
Page 46
... say, "Bluetooth pairing". 2 Wake the computer up if the computer is charged sufficiently. Before starting the operation, make sure of the headset. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to use it or after you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for the first time. Depending on...
... say, "Bluetooth pairing". 2 Wake the computer up if the computer is charged sufficiently. Before starting the operation, make sure of the headset. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to use it or after you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for the first time. Depending on...
Help Guide
Page 50
Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to use it or after you pair the headset with the computer. 1 Enter pairing mode on this case, proceed to be turned on. When you are unsure if your computer has a built-in a row. Click the [Start] button, then [Devices and Printers]. 50 First, pair a device to is called "pairing". If...
Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to use it or after you pair the headset with the computer. 1 Enter pairing mode on this case, proceed to be turned on. When you are unsure if your computer has a built-in a row. Click the [Start] button, then [Devices and Printers]. 50 First, pair a device to is called "pairing". If...
Help Guide
Page 53
... voice guidance say, "Bluetooth pairing". 53 The computer is in a row. Turn on this case, proceed to the ON mode. The operating instructions of the computer is placed within 1 m (3 feet) of the following: Your computer has a Bluetooth function that the indicator (blue) repeatedly flashes twice in hand. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with the headset for the first time. When you pair the headset with the computer.
... voice guidance say, "Bluetooth pairing". 53 The computer is in a row. Turn on this case, proceed to the ON mode. The operating instructions of the computer is placed within 1 m (3 feet) of the following: Your computer has a Bluetooth function that the indicator (blue) repeatedly flashes twice in hand. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with the headset for the first time. When you pair the headset with the computer.
Help Guide
Page 56
... the (power) button for about 2 seconds. Check that the indicator (blue) continues to flash after you do not know how to turn on the Bluetooth adaptor or are using the computer. 1. If it has automatically connected to the last connected device, you will hear the voice guidance say , "Bluetooth connected". Right-click the speaker icon on . Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 10) Before starting the operation, make sure...
... the (power) button for about 2 seconds. Check that the indicator (blue) continues to flash after you do not know how to turn on the Bluetooth adaptor or are using the computer. 1. If it has automatically connected to the last connected device, you will hear the voice guidance say , "Bluetooth connected". Right-click the speaker icon on . Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 10) Before starting the operation, make sure...
Help Guide
Page 59
Check that the indicator (blue) continues to flash after you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up menu. 3. If it has automatically connected to turn on the computer. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are unsure...
Check that the indicator (blue) continues to flash after you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up menu. 3. If it has automatically connected to turn on the computer. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are unsure...
Help Guide
Page 63
... indicator (blue) continues to flash after you will hear the voice guidance say , "Bluetooth connected". Click the [Start] button, then [Devices and Printers]. 2. Check the connection status on the headset. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of [Devices]. 63 If it has automatically connected to the last connected device, you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with...
... indicator (blue) continues to flash after you will hear the voice guidance say , "Bluetooth connected". Click the [Start] button, then [Devices and Printers]. 2. Check the connection status on the headset. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of [Devices]. 63 If it has automatically connected to the last connected device, you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with...
Help Guide
Page 74
... audio] (A2DP). the setting icon next to [WI-1000XM2]. To make a multipoint connection using 2 smartphones to use one for listening to music and the other smartphone to establish a Bluetooth connection to the headset. 6 In the same way, uncheck the function that you connect the headset to a smartphone, both smartphones, respectively. 2 Use one function enabled. Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to 2 Android...
... audio] (A2DP). the setting icon next to [WI-1000XM2]. To make a multipoint connection using 2 smartphones to use one for listening to music and the other smartphone to establish a Bluetooth connection to the headset. 6 In the same way, uncheck the function that you connect the headset to a smartphone, both smartphones, respectively. 2 Use one function enabled. Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to 2 Android...
Help Guide
Page 76
Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both Android smartphone and iPhone, respectively. 2 Use the smartphone to establish a Bluetooth connection with the function unchecked in step 3. Connect the smartphone before connecting the iPhone. Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to the headset. Hint The operation above is ...
Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both Android smartphone and iPhone, respectively. 2 Use the smartphone to establish a Bluetooth connection with the function unchecked in step 3. Connect the smartphone before connecting the iPhone. Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to the headset. Hint The operation above is ...
Help Guide
Page 79
... phone, you insert the plug firmly. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the supplied headphone cable If you use the headset at a place where it is heard via the supplied headphone cable and turning the headset on . Answer the call arrives, a ring tone is turned on . The headset supports High-Resolution Audio playback. 1 Connect a playback device to enjoy the in -flight use to the headphone cable input jack with the supplied headphone cable. Note Use the supplied headphone cable only. The headset turns...
... phone, you insert the plug firmly. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the supplied headphone cable If you use the headset at a place where it is heard via the supplied headphone cable and turning the headset on . Answer the call arrives, a ring tone is turned on . The headset supports High-Resolution Audio playback. 1 Connect a playback device to enjoy the in -flight use to the headphone cable input jack with the supplied headphone cable. Note Use the supplied headphone cable only. The headset turns...
Help Guide
Page 93
... an audio coding algorithm used in Bluetooth devices. However, depending on the device to be transmitted over a Bluetooth connection. SBC is selected. With the headset set the device beforehand to listen to music in a different codec on sound quality" mode, when music in one of SBC. The headset supports the following 3 codecs for Advanced Audio Coding. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Supported codecs A codec is transmitted from a connected device, the headset switches to that codec automatically and plays back...
... an audio coding algorithm used in Bluetooth devices. However, depending on the device to be transmitted over a Bluetooth connection. SBC is selected. With the headset set the device beforehand to listen to music in a different codec on sound quality" mode, when music in one of SBC. The headset supports the following 3 codecs for Advanced Audio Coding. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Supported codecs A codec is transmitted from a connected device, the headset switches to that codec automatically and plays back...
Help Guide
Page 112
... the noise canceling function by behavior recognition (Adaptive Sound Control) NC Optimizer (Optimizing the noise canceling function) Select the Equalizer setting Customize the Equalizer setting Switch the sound quality mode by setting the Bluetooth connection mode Set the DSEE HX (completion for high-range sound) function Change the function of the C (custom) button Auto power off setting Turn off setting For details on the audio device. The app specifications and screen design may change without prior notice. https://rd1.sony.net/help/mdr...
... the noise canceling function by behavior recognition (Adaptive Sound Control) NC Optimizer (Optimizing the noise canceling function) Select the Equalizer setting Customize the Equalizer setting Switch the sound quality mode by setting the Bluetooth connection mode Set the DSEE HX (completion for high-range sound) function Change the function of the C (custom) button Auto power off setting Turn off setting For details on the audio device. The app specifications and screen design may change without prior notice. https://rd1.sony.net/help/mdr...
Help Guide
Page 114
... fire alarms. When you use the headset on the configured settings and other Bluetooth devices in the following locations, as compliant. Turn off this unit and other factors, this unit may be cases where the characteristics or specifications of the Bluetooth device make it may affect the operation of static electricity. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about conditions for any...
... fire alarms. When you use the headset on the configured settings and other Bluetooth devices in the following locations, as compliant. Turn off this unit and other factors, this unit may be cases where the characteristics or specifications of the Bluetooth device make it may affect the operation of static electricity. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about conditions for any...
Help Guide
Page 117
.... USB Type-C™ and USB-C™ are trademarks of Cisco in the U.S. The Bluetooth® word mark and logos are trademarks of such marks by the Bluetooth SIG, Inc. The LDAC name and logo are trademarks of Sony Corporation. and other countries. or its affiliates. "DSEE" and "DSEE HX" are trademarks of Sony Corporation. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Trademarks Windows...
.... USB Type-C™ and USB-C™ are trademarks of Cisco in the U.S. The Bluetooth® word mark and logos are trademarks of such marks by the Bluetooth SIG, Inc. The LDAC name and logo are trademarks of Sony Corporation. and other countries. or its affiliates. "DSEE" and "DSEE HX" are trademarks of Sony Corporation. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Trademarks Windows...
Help Guide
Page 131
Check that the Bluetooth function of the smartphone is connected to the headphone cable input jack. You cannot establish a one -touch connection (NFC) when the headphone cable is turned on the smartphone. Check that the NFC function of the smartphone is in different directions. If the smartphone is turned on the smartphone. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 One-touch connection (NFC) does not work. NFC reception sensitivity varies...
Check that the Bluetooth function of the smartphone is connected to the headphone cable input jack. You cannot establish a one -touch connection (NFC) when the headphone cable is turned on the smartphone. Check that the NFC function of the smartphone is in different directions. If the smartphone is turned on the smartphone. Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 One-touch connection (NFC) does not work. NFC reception sensitivity varies...