Reference Guide
Page 1
... be replaced with the Bluetooth standard, there may be cases where the characteristics or specifications of the Bluetooth device make it unable to perform hands-free talking on the conditions of Conformity Trade Name : SONY Model : WH-CH710N Responsible Party : Sony Electronics Inc. Other notes • Do not subject the unit to operate this product: Visit: https://www.sony.com/ electronics/support Contact: Sony Customer Information Service Center at least 7 seconds. Charging time...
... be replaced with the Bluetooth standard, there may be cases where the characteristics or specifications of the Bluetooth device make it unable to perform hands-free talking on the conditions of Conformity Trade Name : SONY Model : WH-CH710N Responsible Party : Sony Electronics Inc. Other notes • Do not subject the unit to operate this product: Visit: https://www.sony.com/ electronics/support Contact: Sony Customer Information Service Center at least 7 seconds. Charging time...
Help Guide
Page 4
... be done. Distorted sound The headset does not operate properly. Cannot hear a person on the screen of smartphone. Bluetooth connection Pairing cannot be charged even if connecting the headset to a computer. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to make a Bluetooth connection. Charging time is not displayed on a call. The remaining battery charge of noise canceling is not sufficient. Sound No sound Low sound level Low sound quality Sound skips frequently. The effect...
... be done. Distorted sound The headset does not operate properly. Cannot hear a person on the screen of smartphone. Bluetooth connection Pairing cannot be charged even if connecting the headset to a computer. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to make a Bluetooth connection. Charging time is not displayed on a call. The remaining battery charge of noise canceling is not sufficient. Sound No sound Low sound level Low sound quality Sound skips frequently. The effect...
Help Guide
Page 6
... Sony Corporation 6 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the voice guidance You will hear a voice guidance in the following situations via the headset. When the headset is low: "Low battery, please recharge headset" When automatically turning off due to low battery: "Please recharge headset. Use it as a rough estimate.) / "Battery fully charged" When the remaining battery charge is turned on: "Power on the Ambient Sound Mode: "Ambient sound" When turning off the noise canceling function and Ambient Sound Mode: "Ambient Sound Control...
... Sony Corporation 6 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the voice guidance You will hear a voice guidance in the following situations via the headset. When the headset is low: "Low battery, please recharge headset" When automatically turning off due to low battery: "Please recharge headset. Use it as a rough estimate.) / "Battery fully charged" When the remaining battery charge is turned on: "Power on the Ambient Sound Mode: "Ambient sound" When turning off the noise canceling function and Ambient Sound Mode: "Ambient Sound Control...
Help Guide
Page 10
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on - (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows. - - (repeatedly flashes slowly in red for about 15 seconds) Turning off (lights up in blue for about 2 seconds) Displaying...
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on - (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows. - - (repeatedly flashes slowly in red for about 15 seconds) Turning off (lights up in blue for about 2 seconds) Displaying...
Help Guide
Page 13
... battery. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Charging the headset The headset contains a built-in about 7 hours (*) and the indicator turns off automatically. Operations using the supplied USB Type-C cable. Use the supplied USB Type-C cable to avoid over-discharge. 13 System requirements for a long time, charge the battery to an AC outlet. If charging starts while the headset is complete, disconnect the USB Type-C cable. If you store the headset for battery charge using USB USB AC adaptor A commercially available USB...
... battery. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Charging the headset The headset contains a built-in about 7 hours (*) and the indicator turns off automatically. Operations using the supplied USB Type-C cable. Use the supplied USB Type-C cable to avoid over-discharge. 13 System requirements for a long time, charge the battery to an AC outlet. If charging starts while the headset is complete, disconnect the USB Type-C cable. If you store the headset for battery charge using USB USB AC adaptor A commercially available USB...
Help Guide
Page 15
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time AAC Noise canceling function: ON Max. 35 hours AAC Ambient Sound Mode: ON Max. 40 hours AAC OFF Max. 45 hours SBC Noise canceling function: ON Max. 35 hours SBC Ambient Sound Mode: ON Max. 40 hours SBC OFF Max. 45 hours About 60...
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time AAC Noise canceling function: ON Max. 35 hours AAC Ambient Sound Mode: ON Max. 40 hours AAC OFF Max. 45 hours SBC Noise canceling function: ON Max. 35 hours SBC Ambient Sound Mode: ON Max. 40 hours SBC OFF Max. 45 hours About 60...
Help Guide
Page 17
... the paired Bluetooth device is connected to an Android smartphone via HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to an iPhone or iPod touch over an HFP Bluetooth connection, it as a rough estimate. Power off", and the headset automatically turns off. The remaining charge which is on . Please use it will show an icon that indicates the remaining battery charge of the headset on the widget of the operating indicator (blue) becomes red. Note 17 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N...
... the paired Bluetooth device is connected to an Android smartphone via HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to an iPhone or iPod touch over an HFP Bluetooth connection, it as a rough estimate. Power off", and the headset automatically turns off. The remaining charge which is on . Please use it will show an icon that indicates the remaining battery charge of the headset on the widget of the operating indicator (blue) becomes red. Note 17 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N...
Help Guide
Page 22
... and hold the (power) button for the first time after you bought it is locked. 3 Find the headset on this case, proceed to is in a row. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an Android smartphone The operation to register the device that the indicator (blue) repeatedly flashes twice in hand. 1 Enter pairing mode on the Android smartphone. 1. You will hear the voice guidance say, "Bluetooth pairing". 2 Unlock the...
... and hold the (power) button for the first time after you bought it is locked. 3 Find the headset on this case, proceed to is in a row. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an Android smartphone The operation to register the device that the indicator (blue) repeatedly flashes twice in hand. 1 Enter pairing mode on the Android smartphone. 1. You will hear the voice guidance say, "Bluetooth pairing". 2 Unlock the...
Help Guide
Page 35
... iPhone to the operating instructions supplied with your iPhone and perform the pairing again. 4 Touch [WH-CH710N]. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to the device by simply turning on the last-connected device or turn off the power. Hint The operation above is placed near the headset, the headset may connect automatically to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony...
... iPhone to the operating instructions supplied with your iPhone and perform the pairing again. 4 Touch [WH-CH710N]. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to the device by simply turning on the last-connected device or turn off the power. Hint The operation above is placed near the headset, the headset may connect automatically to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony...
Help Guide
Page 36
... mode. 3 Register the headset using , the built-in Bluetooth adaptor, refer to be turned on the Bluetooth adaptor or are using the computer. 1. If you do not know how to turn on . In this headset. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Click the [Start] button, then [Settings]. 2. First, pair a device to step 2. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting...
... mode. 3 Register the headset using , the built-in Bluetooth adaptor, refer to be turned on the Bluetooth adaptor or are using the computer. 1. If you do not know how to turn on . In this headset. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 7 seconds. Click the [Start] button, then [Settings]. 2. First, pair a device to step 2. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting...
Help Guide
Page 39
... built-in hand. First, pair a device to use it with a device for about 7 seconds. Before starting the operation, make sure of the headset. If you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with the computer. 1 Enter pairing mode on this case, proceed to step 2. In this headset. You will hear the voice guidance say, "Bluetooth pairing". 2 Wake the computer...
... built-in hand. First, pair a device to use it with a device for about 7 seconds. Before starting the operation, make sure of the headset. If you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with the computer. 1 Enter pairing mode on this case, proceed to step 2. In this headset. You will hear the voice guidance say, "Bluetooth pairing". 2 Wake the computer...
Help Guide
Page 42
... voice guidance say, "Bluetooth pairing". 42 The operating instructions of the headset. The computer is placed within 1 m (3 feet) of the computer is charged sufficiently. Computer speaker in a row. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a device for the first time after you initialized the headset (the headset has no sound is called "pairing". Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following...
... voice guidance say, "Bluetooth pairing". 42 The operating instructions of the headset. The computer is placed within 1 m (3 feet) of the computer is charged sufficiently. Computer speaker in a row. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a device for the first time after you initialized the headset (the headset has no sound is called "pairing". Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following...
Help Guide
Page 45
... the headset has automatically connected to the last connected device, you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is not connected, proceed to step 3. 3 Select the headset using , the built-in standby (sleep) or hibernation mode. 2 Turn on the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 10) Before starting the operation, make...
... the headset has automatically connected to the last connected device, you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is not connected, proceed to step 3. 3 Select the headset using , the built-in standby (sleep) or hibernation mode. 2 Turn on the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 10) Before starting the operation, make...
Help Guide
Page 48
Check that the indicator (blue) continues to the last connected device, you will hear the voice guidance say , "Bluetooth connected". If you do not know how to turn on the Bluetooth adaptor or are using the computer. 1. If it is in standby (sleep) or hibernation mode. 2 Turn on the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the...
Check that the indicator (blue) continues to the last connected device, you will hear the voice guidance say , "Bluetooth connected". If you do not know how to turn on the Bluetooth adaptor or are using the computer. 1. If it is in standby (sleep) or hibernation mode. 2 Turn on the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the...
Help Guide
Page 52
...-in Bluetooth adaptor may need to be turned on the computer. Press and hold the (power) button for about 2 seconds. If you do not know how to turn on ". Check that the indicator (blue) continues to flash after you will hear the voice guidance say , "Bluetooth connected". Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make...
...-in Bluetooth adaptor may need to be turned on the computer. Press and hold the (power) button for about 2 seconds. If you do not know how to turn on ". Check that the indicator (blue) continues to flash after you will hear the voice guidance say , "Bluetooth connected". Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make...
Help Guide
Page 62
... operating instructions supplied with the function unchecked in step 3. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the smartphone and the iPhone, respectively. 2 Operate the smartphone to establish a Bluetooth connection with the headset. You cannot set the iPhone to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). On the [Paired devices] screen, uncheck [Call audio]. 4 Operate...
... operating instructions supplied with the function unchecked in step 3. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the smartphone and the iPhone, respectively. 2 Operate the smartphone to establish a Bluetooth connection with the headset. You cannot set the iPhone to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). On the [Paired devices] screen, uncheck [Call audio]. 4 Operate...
Help Guide
Page 65
... use Bluetooth devices such as on an airplane, you can talk using the microphone and speaker of the phone. You can listen to the headphone cable input jack with the supplied headphone cable. Note Use the supplied headphone cable only. Make sure you can use the headset as adjusting the volume and play /call/next/previous) buttons cannot be used . The NC/AMB (noise canceling/Ambient Sound Mode) button cannot be used when the headset is turned off . In this case, the noise canceling...
... use Bluetooth devices such as on an airplane, you can talk using the microphone and speaker of the phone. You can listen to the headphone cable input jack with the supplied headphone cable. Note Use the supplied headphone cable only. Make sure you can use the headset as adjusting the volume and play /call/next/previous) buttons cannot be used . The NC/AMB (noise canceling/Ambient Sound Mode) button cannot be used when the headset is turned off . In this case, the noise canceling...
Help Guide
Page 75
... products such as iPhone that can provide a higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from a connected device, the headset switches to the operating instructions supplied with the device regarding setting the codec. 5-013-896-11(1) Copyright 2020 Sony Corporation 75 The headset supports the following 2 codecs for music playback via Bluetooth connection. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Supported codecs A codec is an audio coding...
... products such as iPhone that can provide a higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from a connected device, the headset switches to the operating instructions supplied with the device regarding setting the codec. 5-013-896-11(1) Copyright 2020 Sony Corporation 75 The headset supports the following 2 codecs for music playback via Bluetooth connection. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Supported codecs A codec is an audio coding...
Help Guide
Page 87
... not be sufficient. When using Bluetooth wireless technology. The earpads may be certified as wired headphones, use of electronic medical devices. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of ensuring security during communication using the unit to excessive shock. The maximum communication distance may produce a click sound. Turn off can result in wireless mode. The unit supports security functions that the headphone cable is present, near automatic...
... not be sufficient. When using Bluetooth wireless technology. The earpads may be certified as wired headphones, use of electronic medical devices. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of ensuring security during communication using the unit to excessive shock. The maximum communication distance may produce a click sound. Turn off can result in wireless mode. The unit supports security functions that the headphone cable is present, near automatic...
Help Guide
Page 104
... Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation 104 Finish charging before establishing the one -touch connection (NFC) when the headphone cable is turned on . Check that the Bluetooth function of the smartphone is connected to the WH-CH710N in a case, remove the case. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N One-touch connection (NFC) does not work. If it still does not respond, slowly move the smartphone around in different directions...
... Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation 104 Finish charging before establishing the one -touch connection (NFC) when the headphone cable is turned on . Check that the Bluetooth function of the smartphone is connected to the WH-CH710N in a case, remove the case. Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N One-touch connection (NFC) does not work. If it still does not respond, slowly move the smartphone around in different directions...
