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Installation Guide - Page 1
Installation/Troubleshooting
Network Camera
Model No. KX-HCM280A
Please read this manual before using and save this manual for customers in the USA or Puerto Rico Panasonic Network Camera Website: http://www.panasonic.com/netcam for future reference.
Installation Guide - Page 2
... United States and other countries. • Screen shots reprinted with the camera, the initial configuration, and troubleshooting tips. Installation/Troubleshooting
Introduction
How to easily configure the camera. • Operating Instructions (Included on the Setup CD-ROM) Operating Instructions explains about operations, settings, features and the cleaning method when using the camera.
Installation Guide - Page 4
... local networks already use it. When your ISP supports IPv6, your Panasonic Network Camera will be ready!
• For more information you wish to gradually replace IPv4, with the 2 coexisting for details about network environment. Installation/Troubleshooting
For IPv6 Connection
Item
Description
Operating Microsoft® Windows® XP Service Pack 1 or later System
CPU
• For...
Installation Guide - Page 10
.../Troubleshooting
1.3 Camera Feature Locations
1.3.1 Front View
Auto Focus/Zoom Lens Wide: 5 mm (0.2 inches)-Infinity Tele: 1 m (39.4 inches)-Infinity
Indicator The indicator color shows camera status. Indicator Display
Power on
Not on the LAN On the LAN
Normal Operation*1
Automatic
Setting
Setup
Finished setting
Using DHCP
Getting IP address*2 Got IP address
Updating Firmware...
Installation Guide - Page 11
... Output (See page 14)
1.3.3 Bottom View
FACTORY DEFAULT RESET button
(See page 121 of the Operating Instructions on
the Setup CD-ROM)
Hole for Ceiling Plate A (See page 35)
Installation/Troubleshooting
External I/O (See page 119 of the Operating Instructions on the Setup CD-ROM) DC IN jack (See page 13)
Hook for AC adaptor cord (See page 13...
Installation Guide - Page 15
... or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of. • Before proceeding, close your PC does not have Adobe® Acrobat® Reader®, install it from the Adobe Reader website. Sets up the camera. Click [Camera Setup]. Displays the camera manuals.
Closes the Setup Program...
Installation Guide - Page 17
... the camera with Static or DHCP settings, after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected.
Enter the name and password that were entered above, and click [OK].
[For assistance, please call: 1-800-272-7033]
17 4. Installation/Troubleshooting
• For the first time installation or after performing the [Automatic...
Installation Guide - Page 21
... the router's Port Forwarding by UPnP"
is not enabled. After a while, the "Viewnetcam.com FREE DDNS service" website is displayed, confirm that were set Port Forwarding manually following the router's manual and try Automatic Setup again. Installation/Troubleshooting
6.
Enable your router may not support UPnP™ or UPnP™ is displayed, your router's UPnP™ or...
Installation Guide - Page 30
...Version Number
KX-HCM280A Version ∗.∗∗ Running in to enter port number. A To Single Camera page (page 15 of Operating Instructions)
C To Buffered Image page (page 32 of Operating Instructions)
E To Maintenance page (page 108 of Operating Instructions)
G To log in IPv4 mode. Enter the "http://(IPv6-registered URL):Port Number" on your PC.
2. Installation/Troubleshooting
1.12...
Installation Guide - Page 39
... support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this Installation/ Troubleshooting.
• The camera did not get its IP address from the DHCP server. Set up the camera again in [Automatic Setup] by the Setup Program following this troubleshooting section. Access it if problems occur.
2.1 Indicator Error...
Installation Guide - Page 42
... on the router following the router manual.
42
Then set up the camera again. Enable UPnP™ on the router. Set up the camera using the MAC address (see page 40 of the Operating Instructions on . Installation/Troubleshooting
Problem
Cause and Remedy
Setup Program does not list any firewall or antivirus software, and set , or the settings are wrong.
UPnP™ port...
Installation Guide - Page 45
... address (see page 26).
If you are
using Internet Explorer 4.xx or lower.
not displayed.
Only half of the Operating Instructions on the Setup CD-ROM). Upgrade Internet Explorer to the camera seeing the router manual for details.
• Firewalls such as packet filtering on the router (see page 40 of the • You are...
Installation Guide - Page 46
... screen is • There was an error while updating the camera's firmware. Reduce the number of the Operating Instructions on the Setup CD-ROM).
Try updating the firmware again (see page 75 of the
Operating Instructions on the Setup CD-ROM).
For the ActiveX Controls installation method, see
page 33 when using Microsoft Windows XP Service Pack 2,
or see page 136 of access...
Installation Guide - Page 47
....
When viewing images within 1 m (39.4 inches) of image you are difficult to "Macro".
Fingerprints, dust, stains,
focus. Installation/Troubleshooting
Problem
Cause and Remedy
Image is out of the Operating Instructions on the Setup CD-ROM).
• The color display setting on the • White balance does not work well. Press the AF button and put it into...
Installation Guide - Page 55
...272-7033. 2.8 Miscellaneous
Installation/Troubleshooting
Problem
Cause and Remedy
ActiveX cannot • Security software disables the ActiveX installation. Disconnect the plug of the AC cord of the Operating Instructions on the Setup CD-ROM). Check the firmware version on the web browser to power off,
not updated.
The firmware is • The firmware updating is not completed due...
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