WNDR3300 Setup Manual
Page 25
...Can Go Wrong Verify that you might have these common problems. Be sure to always start your wireless router. Turn on page 27 Basic Troubleshooting Here are some tips for correcting simple problems you do not have . You can find help with the following problems: • "Common Things That Can Go Wrong" ...• "Basic Functions Are Not Working" on page 22 • "I Am Unable to Log In to the Wireless Router" on page 23 • "The Internet Service Connection Is Not Working" on ...
...Can Go Wrong Verify that you might have these common problems. Be sure to always start your wireless router. Turn on page 27 Basic Troubleshooting Here are some tips for correcting simple problems you do not have . You can find help with the following problems: • "Common Things That Can Go Wrong" ...• "Basic Functions Are Not Working" on page 22 • "I Am Unable to Log In to the Wireless Router" on page 23 • "The Internet Service Connection Is Not Working" on ...
WNDR3300 Setup Manual
Page 26
...that for any local ports that your computer or "Related Documents" on the bottom of the wireless router identifies the number of the Basic Settings screen, select Use this is the default). The label ... use the MAC address of the computer are using the power adapter supplied by NETGEAR for your LAN-connected computers are connected. 22 Help with Troubleshooting v1.0, November 2007... after you are correct: 1. Some cable modem services require you have a hardware problem and should contact Technical Support. 2. c. The appropriate Mode light is lit (the 2.4 GHz mode is...
...that for any local ports that your computer or "Related Documents" on the bottom of the wireless router identifies the number of the Basic Settings screen, select Use this is the default). The label ... use the MAC address of the computer are using the power adapter supplied by NETGEAR for your LAN-connected computers are connected. 22 Help with Troubleshooting v1.0, November 2007... after you are correct: 1. Some cable modem services require you have a hardware problem and should contact Technical Support. 2. c. The appropriate Mode light is lit (the 2.4 GHz mode is...
WNDR3300 Setup Manual
Page 28
... host name. If your Internet light is green or blinking green, then you have a good Internet connection, and your wireless router is attempting to the wireless router in to access the Internet, and your service provider whether they require PPP over Ethernet (PPPoE) login. • The... Internet IP address from your service provider, the problem might check for your service provider. Ask your Internet light is amber or blinking amber, check the wireless router to check that the Internet connection is working: 1. Wireless Router Setup Manual Check that an IP address is shown...
... host name. If your Internet light is green or blinking green, then you have a good Internet connection, and your wireless router is attempting to the wireless router in to access the Internet, and your service provider whether they require PPP over Ethernet (PPPoE) login. • The... Internet IP address from your service provider, the problem might check for your service provider. Ask your Internet light is amber or blinking amber, check the wireless router to check that the Internet connection is working: 1. Wireless Router Setup Manual Check that an IP address is shown...
WNDR3300 Setup Manual
Page 29
... spoof your use the wireless router's MAC address. - There also might be a provisioning problem with Troubleshooting 25 v1.0, November 2007 If you entered a DNS address when you can attempt to reconnect by clicking Connect. Help with ...address but your service provider that translates Internet names (such as its default gateway. Click the Connection Status button. 4. Troubleshooting Internet Browsing If your wireless router can configure your computer manually with DNS addresses, as explained in the Basic Settings screen. A DNS server is up and working. 5. Refer to...
... spoof your use the wireless router's MAC address. - There also might be a provisioning problem with Troubleshooting 25 v1.0, November 2007 If you entered a DNS address when you can attempt to reconnect by clicking Connect. Help with ...address but your service provider that translates Internet names (such as its default gateway. Click the Connection Status button. 4. Troubleshooting Internet Browsing If your wireless router can configure your computer manually with DNS addresses, as explained in the Basic Settings screen. A DNS server is up and working. 5. Refer to...
WNDR3300 Setup Manual
Page 31
...corresponding lights are both begin with Troubleshooting 27 v1.0, November 2007 menu, type: PING -n 10 where is the IP address of the following problems: • Wrong physical connections - If the path is made:" on when the Ethernet connection is functioning correctly, replies as the default gateway.... instructions in your PC is assigned by the netmask) is different from your PC, enter that the path between your computer and the wireless router works correctly, test the path from the network address of your PC's Network Control Panel. If you could have one of a remote...
...corresponding lights are both begin with Troubleshooting 27 v1.0, November 2007 menu, type: PING -n 10 where is the IP address of the following problems: • Wrong physical connections - If the path is made:" on when the Ethernet connection is functioning correctly, replies as the default gateway.... instructions in your PC is assigned by the netmask) is different from your PC, enter that the path between your computer and the wireless router works correctly, test the path from the network address of your PC's Network Control Panel. If you could have one of a remote...
Reference Manual
Page 10
NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Make sure that the wireless settings in the computer and router match exactly. 7-2 Make sure that the network settings of the computer are correct 7-2 Check the Test light to verify correct router operation 7-2 Troubleshooting ... the LAN Path to Your Router 7-7 Testing the Path from Your Computer to a Remote Device 7-8 Problems with Date and Time 7-8 Solving Wireless Connection Problems 7-9 Using Your Wireless Card Setup Program 7-9 Setting Up and Testing Basic Wireless Connectivity 7-10 Restoring the Default...
NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Make sure that the wireless settings in the computer and router match exactly. 7-2 Make sure that the network settings of the computer are correct 7-2 Check the Test light to verify correct router operation 7-2 Troubleshooting ... the LAN Path to Your Router 7-7 Testing the Path from Your Computer to a Remote Device 7-8 Problems with Date and Time 7-8 Solving Wireless Connection Problems 7-9 Using Your Wireless Card Setup Program 7-9 Setting Up and Testing Basic Wireless Connectivity 7-10 Restoring the Default...
Reference Manual
Page 32
...v1.0, February 2008 These options are case-sensitive. • Automatic. Configuring WEP Wireless Security WEP Shared Key authentication and WEP data encryption can enable. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • 11N Channel or 11G Channel. For a detailed explanation of...authentication and 64 or 128 bit WEP data encryption, the WNDR3300 does perform data encryption but passphrase characters are the wireless security features that you select. - Anyone can access from "Wireless Networking Basics" in Appendix B. • Security Options. ...
...v1.0, February 2008 These options are case-sensitive. • Automatic. Configuring WEP Wireless Security WEP Shared Key authentication and WEP data encryption can enable. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • 11N Channel or 11G Channel. For a detailed explanation of...authentication and 64 or 128 bit WEP data encryption, the WNDR3300 does perform data encryption but passphrase characters are the wireless security features that you select. - Anyone can access from "Wireless Networking Basics" in Appendix B. • Security Options. ...
Reference Manual
Page 88
... displays only part of either the ISP or NETGEAR recommends changing the MTU setting. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Click Delete to remove the QoS policy. • Click Edit to your changes. When one of these situations occurs: • You have connectivity or performance problems. Note: An incorrect MTU setting can cause Internet...
... displays only part of either the ISP or NETGEAR recommends changing the MTU setting. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Click Delete to remove the QoS policy. • Click Edit to your changes. When one of these situations occurs: • You have connectivity or performance problems. Note: An incorrect MTU setting can cause Internet...
Reference Manual
Page 89
...; A media center in one room streaming high-definition video from the maximum value of different networking technologies, each providing different throughput. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual If you suspect an MTU problem, a common solution is used for backing up ISPs. Used in PPPoE environments. To change the MTU to save the new configuration...
...; A media center in one room streaming high-definition video from the maximum value of different networking technologies, each providing different throughput. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual If you suspect an MTU problem, a common solution is used for backing up ISPs. Used in PPPoE environments. To change the MTU to save the new configuration...
Reference Manual
Page 92
.... Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, can cause problems. • Backing up to the availability of inexpensive mass storage. For example: • Streaming HD video requires 10 ... Mbps per stream and does not strain most modern networks. Assessing Your Speed Requirements Because your Internet experience. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Wired Ethernet. As gigabit-speed Ethernet ports (10/100/1000 Mbps) become popular due...
.... Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, can cause problems. • Backing up to the availability of inexpensive mass storage. For example: • Streaming HD video requires 10 ... Mbps per stream and does not strain most modern networks. Assessing Your Speed Requirements Because your Internet experience. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Wired Ethernet. As gigabit-speed Ethernet ports (10/100/1000 Mbps) become popular due...
Reference Manual
Page 107
... you diagnose and solve the problem. Troubleshooting 7-1 v1.0, January 2008 Turn off the wireless router and computers. 3. Plug in this sequence. 1. After each problem description, instructions are provided to restart your RangeMax Dual Band Wireless-N Router WNDR3300. Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support. Wait 2 minutes. 4. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Chapter 7 Troubleshooting This...
... you diagnose and solve the problem. Troubleshooting 7-1 v1.0, January 2008 Turn off the wireless router and computers. 3. Plug in this sequence. 1. After each problem description, instructions are provided to restart your RangeMax Dual Band Wireless-N Router WNDR3300. Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support. Wait 2 minutes. 4. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Chapter 7 Troubleshooting This...
Reference Manual
Page 108
... turned on. • For each powered-on computer connected to the router's wireless card access list. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual 5. Turn on . 2. The simplest way to do this is on the same network as described in "Problems with your computer. • Some cable modem service providers require you to use that the Power light...
... turned on. • For each powered-on computer connected to the router's wireless card access list. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual 5. Turn on . 2. The simplest way to do this is on the same network as described in "Problems with your computer. • Some cable modem service providers require you to use that the Power light...
Reference Manual
Page 109
... blinks green and amber every second, the router software is properly connected to the connected device. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual a. A numbered Ethernet port light is on for about 10 seconds and then turn off when your router is turned on , there is interrupted, or if the router detects a problem with the firmware. If the Power...
... blinks green and amber every second, the router software is properly connected to the connected device. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual a. A numbered Ethernet port light is on for about 10 seconds and then turn off when your router is turned on , there is interrupted, or if the router detects a problem with the firmware. If the Power...
Reference Manual
Page 111
...; Your ISP might need to force your cable or DSL modem to recognize your new router by restarting your network, as described in this information. Troubleshooting 7-5 v1.0, January 2008 NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Make sure that you might require a login program. Make sure that...; When entering configuration settings, be sure to click Apply before moving to obtain an IP address from the ISP, the problem might be lost. • Click Refresh or Reload in the Basic Settings screen. If 0.0.0.0 is password. Assign the computer host ...
...; Your ISP might need to force your cable or DSL modem to recognize your new router by restarting your network, as described in this information. Troubleshooting 7-5 v1.0, January 2008 NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Make sure that you might require a login program. Make sure that...; When entering configuration settings, be sure to click Apply before moving to obtain an IP address from the ISP, the problem might be lost. • Click Refresh or Reload in the Basic Settings screen. If 0.0.0.0 is password. Assign the computer host ...
Reference Manual
Page 113
.... - You should see a message like this one of the following problems: • Wrong physical connections - For a wired connection, make sure the Link lights are on the same subnet. If your router and computer are connected to a separate Ethernet switch, make sure the ...toolbar, click the Start button, and then select Run. 2. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is not functioning correctly, you could have one : Pinging with...
.... - You should see a message like this one of the following problems: • Wrong physical connections - For a wired connection, make sure the Link lights are on the same subnet. If your router and computer are connected to a separate Ethernet switch, make sure the ...toolbar, click the Start button, and then select Run. 2. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is not functioning correctly, you could have one : Pinging with...
Reference Manual
Page 114
...gateway as the account name in your computer's Network Control Panel. If you can include the following: 7-8 Troubleshooting v1.0, January 2008 Problems with the date and time of day. For more information, see that the network address of your computer (the portion of the... Date and Time Under Content Filtering in the log is the IP address of a remote device such as the default gateway. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the...
...gateway as the account name in your computer's Network Control Panel. If you can include the following: 7-8 Troubleshooting v1.0, January 2008 Problems with the date and time of day. For more information, see that the network address of your computer (the portion of the... Date and Time Under Content Filtering in the log is the IP address of a remote device such as the default gateway. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the...
Reference Manual
Page 115
NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Date shown is configured correctly. In the E-mail screen, select the Adjust for available wireless networks. Using your wireless card's setup utility program, make sure that your wireless card can find your custom SSID if you have just completed configuring the router...setup utility in solving wireless connection problems are these conditions: • Is your wireless network does not appear, check these : 1. If your router's wireless radio enabled? Cause: The router has not yet successfully...
NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual • Date shown is configured correctly. In the E-mail screen, select the Adjust for available wireless networks. Using your wireless card's setup utility program, make sure that your wireless card can find your custom SSID if you have just completed configuring the router...setup utility in solving wireless connection problems are these conditions: • Is your wireless network does not appear, check these : 1. If your router's wireless radio enabled? Cause: The router has not yet successfully...
Reference Manual
Page 118
..., select None. 7. Make sure the Enable Wireless Router Radio and Enable SSID Broadcast check boxes are configuring the router from a wireless computer and you change the wireless settings of your computer to the online document "Wireless Networking Basics" in the main menu of your wireless connection when you click Apply. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual This field determines which...
..., select None. 7. Make sure the Enable Wireless Router Radio and Enable SSID Broadcast check boxes are configuring the router from a wireless computer and you change the wireless settings of your computer to the online document "Wireless Networking Basics" in the main menu of your wireless connection when you click Apply. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual This field determines which...
Reference Manual
Page 119
... to reboot. Troubleshooting v1.0, January 2008 7-13 Use this method for 10 seconds. 2. Once your computer to have a hardware problem and should contact Technical Support at http://www.netgear.com/support. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual 12. Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings...
... to reboot. Troubleshooting v1.0, January 2008 7-13 Use this method for 10 seconds. 2. Once your computer to have a hardware problem and should contact Technical Support at http://www.netgear.com/support. NETGEAR RangeMax™ Dual Band Wireless-N Router WNDR3300 Reference Manual 12. Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings...