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... 11-16 Viewing Call History 11-17 Setting Call Control Parameters 11-17 Configuring the Manager Password 11-18 Chapter 12 Troubleshooting Basic Functioning ...12-1 PWR LED ...12-1 Test LED ...12-2 LAN Link LED ...12-2 Troubleshooting the ISDN Line 12-2 ISDN Initialization or Reset 12-3 ISDN Loopback Test 12-3 x Contents
... 11-16 Viewing Call History 11-17 Setting Call Control Parameters 11-17 Configuring the Manager Password 11-18 Chapter 12 Troubleshooting Basic Functioning ...12-1 PWR LED ...12-1 Test LED ...12-2 LAN Link LED ...12-2 Troubleshooting the ISDN Line 12-2 ISDN Initialization or Reset 12-3 ISDN Loopback Test 12-3 x Contents
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... LAN Path to Your Router 12-4 Testing the Path from Your PC to a Remote Device 12-5 Troubleshooting a Remote Node or ISP Connection 12-5 Troubleshooting a Remote User Connection 12-8 Troubleshooting Multilink Operation 12-8 Troubleshooting Internet Applications 12-10 Troubleshooting the Manager Interface 12-11 Testing the Phone Ports 12-11 Restoring the Default Configuration...
... LAN Path to Your Router 12-4 Testing the Path from Your PC to a Remote Device 12-5 Troubleshooting a Remote Node or ISP Connection 12-5 Troubleshooting a Remote User Connection 12-8 Troubleshooting Multilink Operation 12-8 Troubleshooting Internet Applications 12-10 Troubleshooting the Manager Interface 12-11 Testing the Phone Ports 12-11 Restoring the Default Configuration...
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You must clear the configuration of the router as described in Chapter 12, "Troubleshooting." Clearing the configuration causes the Manager password to revert to access the Manager through the serial port or by a Telnet connection. Initial Router Configuration 4-17 .... Config.fm Page 17 Friday, October 6, 2000 5:22 PM Reference Guide for confirmation and press [Enter]. Enter your new system password again for the Model RT338 ISDN Router 3. Enter your new system password and press [Enter]. 5.
You must clear the configuration of the router as described in Chapter 12, "Troubleshooting." Clearing the configuration causes the Manager password to revert to access the Manager through the serial port or by a Telnet connection. Initial Router Configuration 4-17 .... Config.fm Page 17 Friday, October 6, 2000 5:22 PM Reference Guide for confirmation and press [Enter]. Enter your new system password again for the Model RT338 ISDN Router 3. Enter your new system password and press [Enter]. 5.
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... to cancel your selections. You can make a selection in the Multilink field. For example a packet that you receive and take the appropriate troubleshooting steps. Use Menu 15, SUA Server Setup to configure the router to forward incoming protocols to test the Internet connection. Iw1Mgr.fm Page 4...to test the Internet connection. If you can change these choices. See the IETF's RFC1700, "Assigned Numbers" for port numbers for the Model RT338 ISDN Router 8. You can also specify a default server to increase the bandwidth of Menu 11 - Remote Node Setup Menu. • Always-...
... to cancel your selections. You can make a selection in the Multilink field. For example a packet that you receive and take the appropriate troubleshooting steps. Use Menu 15, SUA Server Setup to configure the router to forward incoming protocols to test the Internet connection. Iw1Mgr.fm Page 4...to test the Internet connection. If you can change these choices. See the IETF's RFC1700, "Assigned Numbers" for port numbers for the Model RT338 ISDN Router 8. You can also specify a default server to increase the bandwidth of Menu 11 - Remote Node Setup Menu. • Always-...
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... 24.3 - Enter the appropriate choice and press [Enter]. 11-6 System Maintenance The router can also generate system logs (syslogs) to send to troubleshoot any errors that may occur. The Error log displays. After each display, you view the error logs and trace records in order to other machines...on Menu 24.3. The Error Log is shown, press [Enter]. Sysmaint.fm Page 6 Friday, October 6, 2000 5:30 PM Reference Guide for the Model RT338 ISDN Router The router supports 9600 (default), 19200, 38400, 57600 and 115200 bits per second (bps) for Menu 24.3 - To change the baud rate...
... 24.3 - Enter the appropriate choice and press [Enter]. 11-6 System Maintenance The router can also generate system logs (syslogs) to send to troubleshoot any errors that may occur. The Error log displays. After each display, you view the error logs and trace records in order to other machines...on Menu 24.3. The Error Log is shown, press [Enter]. Sysmaint.fm Page 6 Friday, October 6, 2000 5:30 PM Reference Guide for the Model RT338 ISDN Router The router supports 9600 (default), 19200, 38400, 57600 and 115200 bits per second (bps) for Menu 24.3 - To change the baud rate...
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...your router is properly connected to a functioning power outlet. • Verify that you are using the 12 V DC power adapter supplied by NETGEAR for this product. PWR LED If the PWR LED and other LEDs are provided to the appropriate following sequence of events occurs: •...the time the TEST LED is correctly made, the LAN Link LED should be lit. • If your Model RT338 ISDN Router. The router performs a self-test for about troubleshooting your router has been configured, the ISDN D LED should contact technical support. After each problem description, instructions are ...
...your router is properly connected to a functioning power outlet. • Verify that you are using the 12 V DC power adapter supplied by NETGEAR for this product. PWR LED If the PWR LED and other LEDs are provided to the appropriate following sequence of events occurs: •...the time the TEST LED is correctly made, the LAN Link LED should be lit. • If your Model RT338 ISDN Router. The router performs a self-test for about troubleshooting your router has been configured, the ISDN D LED should contact technical support. After each problem description, instructions are ...
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...straight-through cable. The following : • Make sure that the Ethernet cable connections are using the internal Manager interface. If you are connecting a Model RT338 router to a normal (MDI-X) hub port, use the included red crossover cable. - If the physical connection is a fault within the router. If... the power and see if it stops blinking and stays on, there is correct, the problem should be diagnosed using the correct cable: - Troubleshooting the ISDN Line Within the first 2 minutes after power is turned on, the Test LED blinks for about 0.5 Hz and then turns off....
...straight-through cable. The following : • Make sure that the Ethernet cable connections are using the internal Manager interface. If you are connecting a Model RT338 router to a normal (MDI-X) hub port, use the included red crossover cable. - If the physical connection is a fault within the router. If... the power and see if it stops blinking and stays on, there is correct, the problem should be diagnosed using the correct cable: - Troubleshooting the ISDN Line Within the first 2 minutes after power is turned on, the Test LED blinks for about 0.5 Hz and then turns off....
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... number entered in the second phone # field (except for your switch might need to dial 1 or 1+area code. code.... Malfunction and Troubleshooting Instructions Either the ISDN line is not properly connected to the router or the ISDN line is 1, 2, or 3. The SPIDs that the ...24.4.3. Contact your telephone company to verify the provisioning information for the Model RT338 ISDN Router ISDN Initialization or Reset During the power-on your internal dialing plan (for example, 95551212 or 914085551212). Troubleshooting 12-3 If the loopback test fails, verify the phone numbers that the...
... number entered in the second phone # field (except for your switch might need to dial 1 or 1+area code. code.... Malfunction and Troubleshooting Instructions Either the ISDN line is not properly connected to the router or the ISDN line is 1, 2, or 3. The SPIDs that the ...24.4.3. Contact your telephone company to verify the provisioning information for the Model RT338 ISDN Router ISDN Initialization or Reset During the power-on your internal dialing plan (for example, 95551212 or 914085551212). Troubleshooting 12-3 If the loopback test fails, verify the phone numbers that the...
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... easy by the IP address of data If the path is off, follow the instructions in "LAN Link LED" on your PC or workstation. 12-4 Troubleshooting Click OK. On a PC running Windows 95 (or Windows 98 or Windows NT®), click the Start button and select Run. 3. Check that the ... device then responds with 32 bytes of the router, as in your router is on for your network interface card and for the Model RT338 ISDN Router Troubleshooting a TCP/IP Network Using a Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that the LAN path to your PC or...
... easy by the IP address of data If the path is off, follow the instructions in "LAN Link LED" on your PC or workstation. 12-4 Troubleshooting Click OK. On a PC running Windows 95 (or Windows 98 or Windows NT®), click the Start button and select Run. 3. Check that the ... device then responds with 32 bytes of the router, as in your router is on for your network interface card and for the Model RT338 ISDN Router Troubleshooting a TCP/IP Network Using a Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that the LAN path to your PC or...
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... the router should appear as the default gateway. If the D LED or the menu indicates the ISDN status as down, then refer to "Troubleshooting the ISDN Line," on the same subnet. Figure 12-1 illustrates an example of your ISP's DNS server. Verify that the IP address for... the Model RT338 ISDN Router - If the path is functioning correctly, the PING program displays replies as your PC is synchronized. Troubleshooting 12-5 Go to the next section, "Troubleshooting a Remote Node or ISP Connection." Verify that at least one static...
... the router should appear as the default gateway. If the D LED or the menu indicates the ISDN status as down, then refer to "Troubleshooting the ISDN Line," on the same subnet. Figure 12-1 illustrates an example of your ISP's DNS server. Verify that the IP address for... the Model RT338 ISDN Router - If the path is functioning correctly, the PING program displays replies as your PC is synchronized. Troubleshooting 12-5 Go to the next section, "Troubleshooting a Remote Node or ISP Connection." Verify that at least one static...
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... authentication was successful, and the IP control protocol (IPCP) has begun further negotiations to establish a PPP link. • $$$ CCP stopped 12-6 Troubleshooting The 'ch=0' indicates that B channel 1 is being used. • $$$ OUTGOING-CALL phone(18005551212) The exact number being dialed is shown in... $$$ LCP opened $$$ Connect Success Figure 12-1. Trouble.fm Page 6 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router Start dialing for a Successful TCP/IP Protocol Connection In the example shown, the trace steps indicate the following progress: •...
... authentication was successful, and the IP control protocol (IPCP) has begun further negotiations to establish a PPP link. • $$$ CCP stopped 12-6 Troubleshooting The 'ch=0' indicates that B channel 1 is being used. • $$$ OUTGOING-CALL phone(18005551212) The exact number being dialed is shown in... $$$ LCP opened $$$ Connect Success Figure 12-1. Trouble.fm Page 6 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router Start dialing for a Successful TCP/IP Protocol Connection In the example shown, the trace steps indicate the following progress: •...
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Trouble.fm Page 7 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router The compression control protocol (CCP) has determined that the configuration parameters between these two devices are still unable to determine the problem, refer ... present some indication of where the trouble is not used. Transfer Type If you are consistent. If you have been dropped by the remote device. Troubleshooting 12-7
Trouble.fm Page 7 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router The compression control protocol (CCP) has determined that the configuration parameters between these two devices are still unable to determine the problem, refer ... present some indication of where the trouble is not used. Transfer Type If you are consistent. If you have been dropped by the remote device. Troubleshooting 12-7
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...channels, and then place a call from the IP pool. 3. Remote Node PPP Options opens. 4. Continue to the bottom of Menu 11.1 by pressing [Enter]. 12-8 Troubleshooting Mutual Authen 2. Check that the remote dial-in user is supplying a valid IP address and that you configured the authentication parameters in user is assigning... Menu 11.1. 6. Verify the user name and password for a dial test. 2. Trouble.fm Page 8 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router Troubleshooting a Remote User Connection To troubleshoot a remote user connection: 1.
...channels, and then place a call from the IP pool. 3. Remote Node PPP Options opens. 4. Continue to the bottom of Menu 11.1 by pressing [Enter]. 12-8 Troubleshooting Mutual Authen 2. Check that the remote dial-in user is supplying a valid IP address and that you configured the authentication parameters in user is assigning... Menu 11.1. 6. Verify the user name and password for a dial test. 2. Trouble.fm Page 8 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router Troubleshooting a Remote User Connection To troubleshoot a remote user connection: 1.
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...there may be dialing a different location. System Maintenance - Figure 12-2 shows the displayed progress for node ### Hit any key to Menu 11. 7. Troubleshooting 12-9 In your router is dialing reach a Multilink-enabled site. • The second call . Trouble.fm Page 9 Friday, October 6, 2000 5:... Successful Multilink Connection Examine the trace steps beginning with the second outgoing call may not support Multilink. Trace Display for the Model RT338 ISDN Router You are : • The remote node or ISP may be an incompatibility with the remote router's BACP. Confirm ...
...there may be dialing a different location. System Maintenance - Figure 12-2 shows the displayed progress for node ### Hit any key to Menu 11. 7. Troubleshooting 12-9 In your router is dialing reach a Multilink-enabled site. • The second call . Trouble.fm Page 9 Friday, October 6, 2000 5:... Successful Multilink Connection Examine the trace steps beginning with the second outgoing call may not support Multilink. Trace Display for the Model RT338 ISDN Router You are : • The remote node or ISP may be an incompatibility with the remote router's BACP. Confirm ...
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... appropriate In order for the Model RT338 ISDN Router In the preceding test, the second channel is added immediately after the first channel successfully connects. In this by your router may not both reach the same ISP router. Troubleshooting Internet Applications Well-known incompatibilities exist ... problems occur in the following cases: • When an application embeds IP address and port number information in Menu 15. 12-10 Troubleshooting Trouble.fm Page 10 Friday, October 6, 2000 5:31 PM Reference Guide for these applications to function properly with NAT, the router must...
... appropriate In order for the Model RT338 ISDN Router In the preceding test, the second channel is added immediately after the first channel successfully connects. In this by your router may not both reach the same ISP router. Troubleshooting Internet Applications Well-known incompatibilities exist ... problems occur in the following cases: • When an application embeds IP address and port number information in Menu 15. 12-10 Troubleshooting Trouble.fm Page 10 Friday, October 6, 2000 5:31 PM Reference Guide for these applications to function properly with NAT, the router must...
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...access the Manager interface by using the included cable. 2. No parity, 8 data bits, 1 stop bit, no calls in the router setup) - Troubleshooting 12-11 Check with your terminal or computer using the Telnet Protocol. Trouble.fm Page 11 Friday, October 6, 2000 5:31 PM Reference Guide for the... Model RT338 ISDN Router Troubleshooting the Manager Interface Refer to the following instructions if you cannot access the Manager interface by the serial port or by the serial ...
...access the Manager interface by using the included cable. 2. No parity, 8 data bits, 1 stop bit, no calls in the router setup) - Troubleshooting 12-11 Check with your terminal or computer using the Telnet Protocol. Trouble.fm Page 11 Friday, October 6, 2000 5:31 PM Reference Guide for the... Model RT338 ISDN Router Troubleshooting the Manager Interface Refer to the following instructions if you cannot access the Manager interface by the serial port or by the serial ...
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...the Manager baud rate to the Manager port: 1. While monitoring the serial port, turn on the NETGEAR Web site. From your terminal to enter Debug Mode within 3 seconds... 2. Wait for the following... cases when the Manager password is unreliable at 9600 baud. 4. Restart the router. 12-12 Troubleshooting It is also available on the router. To upload romfile0, you must enter the BootModule debug ... Trouble.fm Page 12 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router Restoring the Default Configuration and Password The user can be necessary if the file ...
...the Manager baud rate to the Manager port: 1. While monitoring the serial port, turn on the NETGEAR Web site. From your terminal to enter Debug Mode within 3 seconds... 2. Wait for the following... cases when the Manager password is unreliable at 9600 baud. 4. Restart the router. 12-12 Troubleshooting It is also available on the router. To upload romfile0, you must enter the BootModule debug ... Trouble.fm Page 12 Friday, October 6, 2000 5:31 PM Reference Guide for the Model RT338 ISDN Router Restoring the Default Configuration and Password The user can be necessary if the file ...
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These tests can be faxed or sent by e-mail to NETGEAR support, your ISP, or your telephone company for using the advanced internal diagnostic tools of the Model RT338 ISDN Router. Detailed information about using the ISDN and Remote Node connection tests in Chapter 11, "System Maintenance." ...are not sufficient to a Remote Node. To begin problem diagnosis: 1. Execute test 4, the ISDN Connection test, from one B channel to troubleshoot ISDN and PPP connection problems. Several basic tests can be used to the other. This test displays some basic progress information that may be ...
These tests can be faxed or sent by e-mail to NETGEAR support, your ISP, or your telephone company for using the advanced internal diagnostic tools of the Model RT338 ISDN Router. Detailed information about using the ISDN and Remote Node connection tests in Chapter 11, "System Maintenance." ...are not sufficient to a Remote Node. To begin problem diagnosis: 1. Execute test 4, the ISDN Connection test, from one B channel to troubleshoot ISDN and PPP connection problems. Several basic tests can be used to the other. This test displays some basic progress information that may be ...
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... Subnet Mask field, Edit IP Static Route menu, 7-17 ISDN cable, 2-6 clearing codes, D-1 ordering lines, C-1 support, 1-3 testing connection, 11-9 troubleshooting, 12-2 Wizard Line Setup screen, 5-2 ISDN Connection Test field, Diagnostic menu, 11-10 ISDN field, System Maintenance menu, 11-3 ISDN menu ... fields, North America, 5-14 ISDN Menus, Manager interface, 4-8 ISDN ordering code (IOC), 3-1 ISDN Setup menu, 4-8 ISP connection, troubleshooting, 12-5 L LAN menu tab fields, 5-17 LAN Packet field, System Maintenance menu, 11-3 leased line, 6-3 LEDs description...
... Subnet Mask field, Edit IP Static Route menu, 7-17 ISDN cable, 2-6 clearing codes, D-1 ordering lines, C-1 support, 1-3 testing connection, 11-9 troubleshooting, 12-2 Wizard Line Setup screen, 5-2 ISDN Connection Test field, Diagnostic menu, 11-10 ISDN field, System Maintenance menu, 11-3 ISDN menu ... fields, North America, 5-14 ISDN Menus, Manager interface, 4-8 ISDN ordering code (IOC), 3-1 ISDN Setup menu, 4-8 ISP connection, troubleshooting, 12-5 L LAN menu tab fields, 5-17 LAN Packet field, System Maintenance menu, 11-3 leased line, 6-3 LEDs description...
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... Subnet Mask field, Remote Node Network Layer Options, 5-25, 7-11 remote dial-in users, 8-1 remote node configuring, 7-1 setup, 7-2, 7-3 troubleshooting, 12-5 Remote Node Configuration Continued tab fields, 5-24 Remote Node menu tab fields, 5-21 Remote Node Network Layer Options menu, 7-11... Remote Node PPP Options menu, 7-8 Remote Note Set Up menu, 7-3 remote user, troubleshooting, 12-8 Reset ISDN field, Diagnostic menu, 11-10 RFC, xxi Route Name field, Add/Modify Static Route tab, 5-29 Route ...
... Subnet Mask field, Remote Node Network Layer Options, 5-25, 7-11 remote dial-in users, 8-1 remote node configuring, 7-1 setup, 7-2, 7-3 troubleshooting, 12-5 Remote Node Configuration Continued tab fields, 5-24 Remote Node menu tab fields, 5-21 Remote Node Network Layer Options menu, 7-11... Remote Node PPP Options menu, 7-8 Remote Note Set Up menu, 7-3 remote user, troubleshooting, 12-8 Reset ISDN field, Diagnostic menu, 11-10 RFC, xxi Route Name field, Add/Modify Static Route tab, 5-29 Route ...