Troubleshooting Guide
Page 1
... Web Server. For more of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are possible solutions. This often fixes the problem. Embedded Web Server does not open These are turned on the Lexmark Web site at www.lexmark.com. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. If the status is functioning correctly. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server...
... Web Server. For more of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are possible solutions. This often fixes the problem. Embedded Web Server does not open These are turned on the Lexmark Web site at www.lexmark.com. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. If the status is functioning correctly. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server...
Troubleshooting Guide
Page 3
... see the User's Guide. Try one or more information, see if the option is listed in the software as well as the printer control panel. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to view the paper tray instruction sheet. 2000-sheet tray These are aligned against the edges of the following : RESET THE PRINTER Turn the printer off . 2 Unplug the power cord from , select the option. Solving option problems Settings chosen from the software program or...
... see the User's Guide. Try one or more information, see if the option is listed in the software as well as the printer control panel. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check to view the paper tray instruction sheet. 2000-sheet tray These are aligned against the edges of the following : RESET THE PRINTER Turn the printer off . 2 Unplug the power cord from , select the option. Solving option problems Settings chosen from the software program or...
Troubleshooting Guide
Page 5
... the Print dialog. Incorrect margins These are possible solutions. Blank pages These are formatted, Printing Quality Test Pages appears, and then the pages print. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray to the correct positions for the paper size loaded. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu...
... the Print dialog. Incorrect margins These are possible solutions. Blank pages These are formatted, Printing Quality Test Pages appears, and then the pages print. Ghost images CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray to the correct positions for the paper size loaded. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu...
User's Guide
Page 37
...; Network setup page-If your printer is a network model and is attached to a network, print a network setup page to verify the network connection. This page also provides important information that all hardware and software options are installed correctly. Additional printer setup 37 A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all printer options are installed and the printer is turned on, verify that the printer is not installed correctly. Remove the option and install...
...; Network setup page-If your printer is a network model and is attached to a network, print a network setup page to verify the network connection. This page also provides important information that all hardware and software options are installed correctly. Additional printer setup 37 A list of installed options appears toward the bottom of data or a malfunction can occur. 2 Ethernet port Verifying printer setup Once all printer options are installed and the printer is turned on, verify that the printer is not installed correctly. Remove the option and install...
User's Guide
Page 51
... correct Paper Type setting appears, and then press . Set the Paper Size for all trays except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually for the specified tray to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. Specify a unit of the paper guides in .); Loading paper and specialty media 51 The factory default Paper Type setting is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears...
... correct Paper Type setting appears, and then press . Set the Paper Size for all trays except the multipurpose feeder. The Paper Size setting for the multipurpose feeder must be set manually for the specified tray to load the 250-, 550-, and 2000-sheet trays, and the multipurpose feeder. Specify a unit of the paper guides in .); Loading paper and specialty media 51 The factory default Paper Type setting is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Paper Menu appears...
User's Guide
Page 107
... option is installed. • This menu item appears only for each type are: Disabled Standard Bin Bin Note: Standard Bin is the factory default setting. Prints a report containing information about the network settings Note: This menu item appears only for network printers or printers connected to print servers. Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of profiles stored in the printer Prints...
... option is installed. • This menu item appears only for each type are: Disabled Standard Bin Bin Note: Standard Bin is the factory default setting. Prints a report containing information about the network settings Note: This menu item appears only for network printers or printers connected to print servers. Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of supplies, the status of profiles stored in the printer Prints...
User's Guide
Page 108
... printer serial number and model name. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is set to 100%. • The optional flash memory or printer hard disk must be installed correctly and working properly. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set in the printer Note: A separate list is available for PCL and PostScript emulations. Standard Network or Network...
... printer serial number and model name. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is set to 100%. • The optional flash memory or printer hard disk must be installed correctly and working properly. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set in the printer Note: A separate list is available for PCL and PostScript emulations. Standard Network or Network...
User's Guide
Page 129
... entire page prints. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to never reprint jammed pages. Understanding printer menus 129 All downloads stored in flash memory or on the display beside Ready Notes: • Off is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are deleted. Sets a pre-configured or customized message to appear on a printer hard disk...
... entire page prints. Do Not Restore keeps the user-defined settings. • Restore Now returns all printer settings to never reprint jammed pages. Understanding printer menus 129 All downloads stored in flash memory or on the display beside Ready Notes: • Off is the factory default setting. • IP address and Hostname are pre-configured messages. • Contact Name, Location, Zero Configuration Name, and Custom Text 1 are deleted. Sets a pre-configured or customized message to appear on a printer hard disk...
User's Guide
Page 175
... printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Check the printer power switch. • The printer cable is turned on. Embedded Web Server does not open These are turned on . Turn the printer off and contact Customer Support. CHECK THE NETWORK SETTINGS Depending on . For more of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are possible solutions. Once you may need to type...
... printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Check the printer power switch. • The printer cable is turned on. Embedded Web Server does not open These are turned on . Turn the printer off and contact Customer Support. CHECK THE NETWORK SETTINGS Depending on . For more of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are possible solutions. Once you may need to type...
User's Guide
Page 211
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
directory list printing 78 Disabling DLEs 147 Disabling Menus 147 Disk Corrupted 147 Disk recovery x/y XX% 147 Disk Wiping menu 123 display troubleshooting display is blank 175 display shows only diamonds 175 display, printer control panel 15 documents, printing from Macintosh 72 from Windows 72 drawers, paper installing 34 duplex unit installing 35 E Embedded Web Server 172 administrator settings 172 checking device status 172 does not open 175 networking settings 172 setting up e-mail alerts 172 Embedded Web Server Administrator's Guide 172 emission notices 197, 198, 200, 201...
User's Guide
Page 212
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
... letterhead in trays 52 multipurpose feeder 59 transparencies 59 M Macintosh wireless network installation 42 maintenance kit ordering 168 memory card installing 20 troubleshooting 181 Menu access turned off by system administrator 150 menu settings page printing 38 menus Active NIC 108 AppleTalk 113 Bin Setup 106 Confidential Print 122 Configure MP 98 Custom Types 105 Default Source 95 diagram of 94 Disk Wiping 123 Envelope Enhance 99 Finishing 131 Flash Drive 141 General Settings 126 Help 143 HTML 140 Image 141 IPv6...
User's Guide
Page 214
... Serial 156 Some held jobs were lost 156 Standard Bin Full 156 Staples empty or misfed 156 Staples low or missing 156 Submitting selection 156 Toner low 157 Too many failed panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk...
... Serial 156 Some held jobs were lost 156 Standard Bin Full 156 Staples empty or misfed 156 Staples low or missing 156 Submitting selection 156 Toner low 157 Too many failed panel logins 156 Tray Empty 157 Tray Low 157 Tray Missing 157 Unsupported disk 157 Unsupported USB device, please remove 157 Unsupported USB hub, please remove 157 USB drive removed 157 USB/USB 157 View supplies 157 Waiting 157 printer options troubleshooting 2000-sheet tray 180 5-bin mailbox 181 duplex unit 181 envelope feeder 180 flash memory card 181 hard disk...
User's Guide
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... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
... Toner low 157 Too many failed panel logins 156 transfer roller ordering 170 transparencies loading 59 tips on using 73 Tray Empty 157 Tray Low 157 Tray Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message remains after jam is cleared 183 page that jammed does not reprint 183 troubleshooting, print error reading USB drive 176 held jobs...
Quick Reference
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The Paper Size setting for the multipurpose feeder must be deleted if the printer requires extra memory to process additional held jobs. 4 Job type Description Confidential When you send a Confidential print job to the printer, you examine the first copy to hold the job in memory until you delete it is on a specific paper type, adjust the paper type setting to match the loaded paper, or select the appropriate tray or feeder. Printing Printing a document 1 From the printer control panel Paper menu, set manually. Printing confidential and...
The Paper Size setting for the multipurpose feeder must be deleted if the printer requires extra memory to process additional held jobs. 4 Job type Description Confidential When you send a Confidential print job to the printer, you examine the first copy to hold the job in memory until you delete it is on a specific paper type, adjust the paper type setting to match the loaded paper, or select the appropriate tray or feeder. Printing Printing a document 1 From the printer control panel Paper menu, set manually. Printing confidential and...
Service Manual
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... printer detected that the operator panel door assembly is fully open failure Type 1 fuser Fuser page count has exceeded life Sensor (narrow media) late jam Type 1 fuser Fuser page count has exceeded life. The media is late reaching the sensor (fuser output) within the specified time. The media is late reaching the sensor (fuser output) within the specified time. See "Sensor (fuser output) late jam service check." See "Sensor (fuser output) late jam service check." on page 2-135. 2-22 Service Manual on page 2-135. 1. Main drive motor assembly load error. Possible repair...
... printer detected that the operator panel door assembly is fully open failure Type 1 fuser Fuser page count has exceeded life Sensor (narrow media) late jam Type 1 fuser Fuser page count has exceeded life. The media is late reaching the sensor (fuser output) within the specified time. The media is late reaching the sensor (fuser output) within the specified time. See "Sensor (fuser output) late jam service check." See "Sensor (fuser output) late jam service check." on page 2-135. 2-22 Service Manual on page 2-135. 1. Main drive motor assembly load error. Possible repair...
Service Manual
Page 69
... reaching the sensor (duplex double-feed) within the specified time. Check all connections on the external duplex assembly. 6. Check all connections on page 4-19. Diagnostic information 2-35 4062 Error code or message 230.20 231.00 232.00 233.00 Error contents Internal duplex drive motor lost encoder failure Source = Internal duplex Sensor (duplex input) late jam Source = External duplex Sensor (duplex input) lingering jam Source = External duplex Sensor (duplex double-feed) late jam Source = External duplex Description/Action The internal duplex drive motor...
... reaching the sensor (duplex double-feed) within the specified time. Check all connections on the external duplex assembly. 6. Check all connections on page 4-19. Diagnostic information 2-35 4062 Error code or message 230.20 231.00 232.00 233.00 Error contents Internal duplex drive motor lost encoder failure Source = Internal duplex Sensor (duplex input) late jam Source = External duplex Sensor (duplex input) lingering jam Source = External duplex Sensor (duplex double-feed) late jam Source = External duplex Description/Action The internal duplex drive motor...
Service Manual
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... used to print saved files. The Configuration Menu group contains a set of the printer to configure a printer for operation. Release the buttons after 10 seconds. 1. Turn on page 3-3 for more information. Press and hold , , and . Generally, the options made available in this chapter, you must put the printer in Diagnostic Mode. 3-2 Service Manual To run the printer diagnostic tests described in this menu group are used while manufacturing and servicing the printer. See "Configuration menu (CONFIG MENU) (models...
... used to print saved files. The Configuration Menu group contains a set of the printer to configure a printer for operation. Release the buttons after 10 seconds. 1. Turn on page 3-3 for more information. Press and hold , , and . Generally, the options made available in this chapter, you must put the printer in Diagnostic Mode. 3-2 Service Manual To run the printer diagnostic tests described in this menu group are used while manufacturing and servicing the printer. See "Configuration menu (CONFIG MENU) (models...
Service Manual
Page 232
...; The default standard model Configuration ID is used to do so by the value for Configuration ID 1. 3. Serial Number The serial number can only be viewed and cannot be changed. Engine Setting 1 through F. Select Configuration ID from PRINTER SETUP. 2. To view the serial number: 1. Configuration ID The two configuration IDs are originally set the configuration ID: 1. Note: When the printer detects a Configuration ID that cannot be determined using hardware sensors. 4062-XXX The page count can only...
...; The default standard model Configuration ID is used to do so by the value for Configuration ID 1. 3. Serial Number The serial number can only be viewed and cannot be changed. Engine Setting 1 through F. Select Configuration ID from PRINTER SETUP. 2. To view the serial number: 1. Configuration ID The two configuration IDs are originally set the configuration ID: 1. Note: When the printer detects a Configuration ID that cannot be determined using hardware sensors. 4062-XXX The page count can only...
Service Manual
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... to factory defaults, and data may be changed . Engine Settings 1 through 16 Warning: Do not change effective. Note: If you make the change these additional menus. Serial Number The serial number can only be viewed and cannot be changed . Model Name The model name can only be viewed and cannot be changed . The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of support. Touch the up or down arrows to Diagnostics Menu. Permanent Page Count...
... to factory defaults, and data may be changed . Engine Settings 1 through 16 Warning: Do not change effective. Note: If you make the change these additional menus. Serial Number The serial number can only be viewed and cannot be changed . Model Name The model name can only be viewed and cannot be changed . The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of support. Touch the up or down arrows to Diagnostics Menu. Permanent Page Count...
Service Manual
Page 573
... confirm the installation status 2-2 Power-on Reset sequence 2-2 diagnostics error code table 2-14 diagnostics menu accessing 3-30 available tests 3-31 BASE SENSOR TEST 3-42 DEVICE TESTS Disk Test/Clean 3-43 Quick Disk Test 3-43 DUPLEX TESTS Duplex Feed 1 3-40 Duplex Feed 2 3-40 Motor Test 3-39 Quick Test 3-38 Sensor Test 3-39 Top Margin 3-38, 3-39 EP SETUP Charge Roll 3-46 EP Defaults 3-46 Fuser Page Count 3-46 Fuser Temp 3-46 Gap Adjust 3-47 Print Contrast 3-46 Transfer 3-46 Warm Up Time 3-46 EVENT LOG Clear Log 3-48 Display Log 3-47 Print Log...
... confirm the installation status 2-2 Power-on Reset sequence 2-2 diagnostics error code table 2-14 diagnostics menu accessing 3-30 available tests 3-31 BASE SENSOR TEST 3-42 DEVICE TESTS Disk Test/Clean 3-43 Quick Disk Test 3-43 DUPLEX TESTS Duplex Feed 1 3-40 Duplex Feed 2 3-40 Motor Test 3-39 Quick Test 3-38 Sensor Test 3-39 Top Margin 3-38, 3-39 EP SETUP Charge Roll 3-46 EP Defaults 3-46 Fuser Page Count 3-46 Fuser Temp 3-46 Gap Adjust 3-47 Print Contrast 3-46 Transfer 3-46 Warm Up Time 3-46 EVENT LOG Clear Log 3-48 Display Log 3-47 Print Log...
