Troubleshooting Guide
Page 1
...the printer back on the network settings, you are secure. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that came with the printer. 1 Contact your system administrator....seconds, and then turn the printer off , wait for about reading USB drive appears Make sure the USB drive is functioning correctly. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions.
...the printer back on the network settings, you are secure. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that came with the printer. 1 Contact your system administrator....seconds, and then turn the printer off , wait for about reading USB drive appears Make sure the USB drive is functioning correctly. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions.
Troubleshooting Guide
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... in the tray. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Toner fog or background shading appears on the display, and the troubleshooting steps you have already taken to find a solution.
... in the tray. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 Try one or more of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Toner fog or background shading appears on the display, and the troubleshooting steps you have already taken to find a solution.
User's Guide
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......169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ... device status...172 Setting up e-mail alerts...172 Viewing reports...173 Adjusting Power Saver...173 Restoring the factory default settings...174 Troubleshooting 175 Solving basic problems...175 Solving basic printer problems...175 Printer control panel display is blank or displays only diamonds 175 Embedded...
......169 Ordering a fuser wiper ...169 Ordering pick rollers ...170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ... device status...172 Setting up e-mail alerts...172 Viewing reports...173 Adjusting Power Saver...173 Restoring the factory default settings...174 Troubleshooting 175 Solving basic problems...175 Solving basic printer problems...175 Printer control panel display is blank or displays only diamonds 175 Embedded...
User's Guide
Page 148
... the following : • Install the specified bin: 1 Turn the printer off while the printer is formatting the flash memory. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following : • Insert a staple cartridge to clear the message. • Press to a properly grounded...
... the following : • Install the specified bin: 1 Turn the printer off while the printer is formatting the flash memory. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following : • Insert a staple cartridge to clear the message. • Press to a properly grounded...
User's Guide
Page 175
...one or more information, see your system administrator. This often fixes the problem. Embedded Web Server does not open These are correct. Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The...working. • The printer is blank or displays only diamonds The printer self test failed. Printer control panel display is turned on . Troubleshooting 175 Once you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. CHECK THE...
...one or more information, see your system administrator. This often fixes the problem. Embedded Web Server does not open These are correct. Troubleshooting Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The...working. • The printer is blank or displays only diamonds The printer self test failed. Printer control panel display is turned on . Troubleshooting 175 Once you may need to type https:// instead of http:// before the printer IP address to access the Embedded Web Server. CHECK THE...
User's Guide
Page 176
... Saver appears on the display before sending a job to make sure you are also available on the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the... from the standard exit bin. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal... documents contain unavailable fonts. 1 Open the document you are using compatible printer software. Troubleshooting 176
... Saver appears on the display before sending a job to make sure you are also available on the Lexmark Web site at www.lexmark.com. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in Adobe Acrobat. 2 Click the... from the standard exit bin. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal... documents contain unavailable fonts. 1 Open the document you are using compatible printer software. Troubleshooting 176
User's Guide
Page 177
..., and then press . MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print These are secure. Troubleshooting 177 Try one or more of pages in the job. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see...
..., and then press . MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print These are secure. Troubleshooting 177 Try one or more of pages in the job. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information, see...
User's Guide
Page 178
... your job. Large jobs do not collate These are possible solutions. Note: Setting Collate to Off in the software overrides the setting in the job. Troubleshooting 178 Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size...
... your job. Large jobs do not collate These are possible solutions. Note: Setting Collate to Off in the software overrides the setting in the job. Troubleshooting 178 Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size...
User's Guide
Page 179
... in the software as well as the printer control panel. MAKE SURE THE OPTION IS SELECTED From the computer you want appears, and then press . Troubleshooting 179 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer...
... in the software as well as the printer control panel. MAKE SURE THE OPTION IS SELECTED From the computer you want appears, and then press . Troubleshooting 179 CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer...
User's Guide
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... is listed on page 39. 2000-sheet tray These are possible solutions. Try one or more information, see the latest comprehensive User's Guide available on . Troubleshooting 180 Reinstall the paper tray. Try one or more of the following : MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for... the printer on . RESET THE PRINTER Turn the printer off , wait about 10 seconds, and then turn the printer on our Web site at www.lexmark.com/publications. MAKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE From the computer you are possible solutions.
... is listed on page 39. 2000-sheet tray These are possible solutions. Try one or more information, see the latest comprehensive User's Guide available on . Troubleshooting 180 Reinstall the paper tray. Try one or more of the following : MAKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for... the printer on . RESET THE PRINTER Turn the printer off , wait about 10 seconds, and then turn the printer on our Web site at www.lexmark.com/publications. MAKE SURE THE LIST OF OPTIONS IN THE PRINTER DRIVER IS UP TO DATE From the computer you are possible solutions.
User's Guide
Page 181
...to the printer system board. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. Reinstall the option. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY If the envelope...users, specify the settings from Print Properties. • For Macintosh users, specify the settings from the Print dialog. Reinstall the duplex unit. Troubleshooting 181 For more information, see "Loading the envelope feeder" on the menu settings page, but an envelope jams when it enters or exits ...
...to the printer system board. For more information, see the hardware setup documentation that came with the option, or go to www.lexmark.com/publications to view the option instruction sheet. Reinstall the option. MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY If the envelope...users, specify the settings from Print Properties. • For Macintosh users, specify the settings from the Print dialog. Reinstall the duplex unit. Troubleshooting 181 For more information, see "Loading the envelope feeder" on the menu settings page, but an envelope jams when it enters or exits ...
User's Guide
Page 182
... ISP is securely attached to the printer system board. • Make sure the cable is securely connected to the correct connector. Troubleshooting 182 MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about paper and specialty media guidelines. MAKE SURE THERE IS NOT TOO...or on the Software and Documentation CD Solving paper feed problems Paper frequently jams These are possible solutions. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO ...
... ISP is securely attached to the printer system board. • Make sure the cable is securely connected to the correct connector. Troubleshooting 182 MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For information about paper and specialty media guidelines. MAKE SURE THERE IS NOT TOO...or on the Software and Documentation CD Solving paper feed problems Paper frequently jams These are possible solutions. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO ...
User's Guide
Page 183
... button while turning the printer on sequence, and then Config Menu appears. 4 Press the down arrow button until On or Auto appears, and then press . Troubleshooting 183 The information in the following topics may have a printer part that jammed does not reprint after jam is cleared The paper path is set...
... button while turning the printer on sequence, and then Config Menu appears. 4 Press the down arrow button until On or Auto appears, and then press . Troubleshooting 183 The information in the following topics may have a printer part that jammed does not reprint after jam is cleared The paper path is set...
User's Guide
Page 184
... BE LOW When 88 Cartridge low appears, order a new print cartridge. Reinstall the print cartridge. Try one or more information, contact Customer Support. Ghost images Troubleshooting 184 Blank pages These are possible solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray...
... BE LOW When 88 Cartridge low appears, order a new print cartridge. Reinstall the print cartridge. Try one or more information, contact Customer Support. Ghost images Troubleshooting 184 Blank pages These are possible solutions. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray...
User's Guide
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Troubleshooting 185 Incorrect margins These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray: 1 From ...
Troubleshooting 185 Incorrect margins These are possible solutions. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides in the tray: 1 From ...
User's Guide
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Paper curl These are possible solutions. Print irregularities These are possible solutions. Troubleshooting 186 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you ...
Paper curl These are possible solutions. Print irregularities These are possible solutions. Troubleshooting 186 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you ...
User's Guide
Page 187
.... • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus. Troubleshooting 187 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog. CHECK THE PAPER TYPE SETTING Make sure the...
.... • For Windows users, change these settings from Print Properties. • For Macintosh users, change these settings from the Print dialog and pop-up menus. Troubleshooting 187 THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print dialog. CHECK THE PAPER TYPE SETTING Make sure the...
User's Guide
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Troubleshooting 188 CHECK THE PAPER Avoid textured paper with rough finishes. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print ...
Troubleshooting 188 CHECK THE PAPER Avoid textured paper with rough finishes. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Print ...
User's Guide
Page 189
... fuser if the defects occur every: • 88.0 mm (3.46 in.) • 95.2 mm (3.75 in .). CHECK THE PAPER Make sure you are possible solutions. Troubleshooting 189 THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides...
... fuser if the defects occur every: • 88.0 mm (3.46 in.) • 95.2 mm (3.75 in .). CHECK THE PAPER Make sure you are possible solutions. Troubleshooting 189 THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Try one or more of the following: CHECK THE PAPER GUIDES Move the guides...
User's Guide
Page 190
... THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it . Troubleshooting 190 Try one or more of paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture...
... THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it . Troubleshooting 190 Try one or more of paper. • Use only transparencies recommended by the printer manufacturer. • Make sure the Paper Type and Paper Texture...