User's Guide
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Contents 5 Troubleshooting 131 Before you troubleshoot...131 If Troubleshooting does not solve your problem 131 Setup troubleshooting...131 Understanding printer messages...136 Clearing paper jams...146 Print troubleshooting...153 Copy and scan troubleshooting...155 E-mail troubleshooting...157 Fax troubleshooting...158 Memory card troubleshooting...163 Network troubleshooting...163 Notices...175 Product information...175 Edition notice...175 Power consumption...179 Index...193
Contents 5 Troubleshooting 131 Before you troubleshoot...131 If Troubleshooting does not solve your problem 131 Setup troubleshooting...131 Understanding printer messages...136 Clearing paper jams...146 Print troubleshooting...153 Copy and scan troubleshooting...155 E-mail troubleshooting...157 Fax troubleshooting...158 Memory card troubleshooting...163 Network troubleshooting...163 Notices...175 Product information...175 Edition notice...175 Power consumption...179 Index...193
User's Guide
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... on our Web site. The Pages per Sheet feature allows you check the latest updates on your printer model). • Preview print jobs before printing. To get back on your printer model). • Use recycled paper. • Reduce the margins of our knowledgeable support representatives...energy • Activate Eco-Mode. The Sleep feature puts the printer in Toolbars, the Print or Print Preview dialog, or the printer display (depending on track fast. If you do encounter any problems along the way, one sheet. Minimizing your printer's environmental impact We are committed to ...
... on our Web site. The Pages per Sheet feature allows you check the latest updates on your printer model). • Preview print jobs before printing. To get back on your printer model). • Use recycled paper. • Reduce the margins of our knowledgeable support representatives...energy • Activate Eco-Mode. The Sleep feature puts the printer in Toolbars, the Print or Print Preview dialog, or the printer display (depending on track fast. If you do encounter any problems along the way, one sheet. Minimizing your printer's environmental impact We are committed to ...
User's Guide
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...and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, depending on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up and using printer software •...information. SmartSolutions User's Guide and Help Go to http://smartsolutions.lexmark.com. About your printer 9 What are you looking for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your printer model ...
...and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, depending on your printer model • Configuring printer settings • Viewing and printing documents and photos • Setting up and using printer software •...information. SmartSolutions User's Guide and Help Go to http://smartsolutions.lexmark.com. About your printer 9 What are you looking for and maintaining the printer • Troubleshooting and solving problems Creating and customizing printer solutions, depending on your printer model ...
User's Guide
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...Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Phone Book (referred to as Phone Book) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred to as Wireless Setup Utility) Lexmark Tools for Office (referred to as Tools for the printer. •...; Order supplies. • Maintain ink cartridges. • Register the printer. • Contact technical support. • Access the User's Guide. Learn more about the printing problems encountered. • Check...
...Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Phone Book (referred to as Phone Book) Abbyy Sprint OCR Lexmark Wireless Setup Utility (referred to as Wireless Setup Utility) Lexmark Tools for Office (referred to as Tools for the printer. •...; Order supplies. • Maintain ink cartridges. • Register the printer. • Contact technical support. • Access the User's Guide. Learn more about the printing problems encountered. • Check...
User's Guide
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.... 5 Once the uninstall process is complete, restart your computer. If you encountered problems while installing, or if your printer does not appear in the printers folder or ... Close all the necessary software was installed. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from the...users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer folder Uninstalling the printer software For Windows...
.... 5 Once the uninstall process is complete, restart your computer. If you encountered problems while installing, or if your printer does not appear in the printers folder or ... Close all the necessary software was installed. Downloading PCL and PS drivers (Windows only) Universal Print Drivers (PCL 5 emulation, PCL XL emulation, and PS emulation) can be downloaded from the...users 1 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates 2 From the Web site, select your printer folder Uninstalling the printer software For Windows...
User's Guide
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...phones (but not cellular phones), baby monitors, almost any kitchen appliance, wireless surveillance equipment, or any appliance containing a motor when printing over a network is poor wireless signal quality. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can be longer or shorter, ...through , such as good or excellent, then another wireless network is operating in signal strength can cause problems with the wireless signal on your network, resulting to printing issues that are for the signal to communicate with the wireless signal. A common reason wireless printers ...
...phones (but not cellular phones), baby monitors, almost any kitchen appliance, wireless surveillance equipment, or any appliance containing a motor when printing over a network is poor wireless signal quality. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can be longer or shorter, ...through , such as good or excellent, then another wireless network is operating in signal strength can cause problems with the wireless signal on your network, resulting to printing issues that are for the signal to communicate with the wireless signal. A common reason wireless printers ...
User's Guide
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If the printer is not on the wireless network used by periods, such as possible to print wirelessly. e Write down the SSID. For Windows users 1 Obtain the SSID of the network that the computer ...is connected to: a Type the IP address of the network that the printer is connected to: a From the printer, print a network setup page. b Type the user name and password of the computer, if the computer is already connected to the same ... many objects, then it can I make sure my computer and printer are connected to cause communications problems. Place your Web browser.
If the printer is not on the wireless network used by periods, such as possible to print wirelessly. e Write down the SSID. For Windows users 1 Obtain the SSID of the network that the computer ...is connected to: a Type the IP address of the network that the printer is connected to: a From the printer, print a network setup page. b Type the user name and password of the computer, if the computer is already connected to the same ... many objects, then it can I make sure my computer and printer are connected to cause communications problems. Place your Web browser.
User's Guide
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...print through USB" on page 135 Press and hold for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark....com to turn off , wait about 10 seconds, and then turn the printer back on. Troubleshooting 131 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure ...
...print through USB" on page 135 Press and hold for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off the printer. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark....com to turn off , wait about 10 seconds, and then turn the printer back on. Troubleshooting 131 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure ...
User's Guide
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...you continue to have connected to a defective port. Press and hold for any obvious damage. Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is damaged, then use a new one minute, reconnect the power cord... setting. The USB port is not in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. You may have problems, then try the following : MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEMPORARILY DISABLE SECURITY ...
...you continue to have connected to a defective port. Press and hold for any obvious damage. Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. If the cable is damaged, then use a new one minute, reconnect the power cord... setting. The USB port is not in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software. You may have problems, then try the following : MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEMPORARILY DISABLE SECURITY ...
User's Guide
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... is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the printhead. 3 Close the printer. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to turn off the printer. If your printer does ..., remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. 2 Unplug...
... is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try either of the printhead. 3 Close the printer. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to turn off the printer. If your printer does ..., remove and then reconnect the USB cable. • For a printer that is wirelessly connected, see the Wireless troubleshooting section. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. 2 Unplug...
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... 3 Touch Clean Printhead or Deep Clean Printhead. Press to a defective port. Note: Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try one or more information, see "Replacing ink cartridges" on page 14. Note: Make sure that the cartridges click... firmly into the USB port of the computer. A cleaning page prints. The USB port is in Sleep mode. Printer is ...
... 3 Touch Clean Printhead or Deep Clean Printhead. Press to a defective port. Note: Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try one or more information, see "Replacing ink cartridges" on page 14. Note: Make sure that the cartridges click... firmly into the USB port of the computer. A cleaning page prints. The USB port is in Sleep mode. Printer is ...
User's Guide
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... Run box, type devmgmt.msc. RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. Note: If you continue to have connected to... print, then the computer and printer may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the ...
... Run box, type devmgmt.msc. RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the computer. Note: If you continue to have connected to... print, then the computer and printer may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the ...
User's Guide
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... the following : • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the printer memory, and then collate the remainder of the following : • Touch... controllers. Cannot Collate Job Try one or more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or ...
... the following : • Select the paper tray with the correct paper size or type. • Touch Paper Loaded, Continue to continue printing after loading the correct paper size and paper type in the printer memory, and then collate the remainder of the following : • Touch... controllers. Cannot Collate Job Try one or more information, see the computer documentation. REMOVE AND REINSTALL THE PRINTER SOFTWARE Understanding printer messages Alignment Problem Try any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or ...
User's Guide
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... printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 1 2 Note: This deletes the print job from the printer memory. Troubleshooting 141 Paper Tray [x] Removed Insert the specified paper tray into the...
... printhead Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead. 1 2 Note: This deletes the print job from the printer memory. Troubleshooting 141 Paper Tray [x] Removed Insert the specified paper tray into the...
User's Guide
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... page 155 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you loaded a 4 x 6 photo paper, then choose US 4 x 6 in its name. For example, if you are ... 8 From the Paper Type pop‑up menu, choose a paper size that has "(Borderless)" in (Borderless). 4 Click OK. 5 From the menu bar, choose File > Print. 6 From the Printer pop‑up menu, choose your printer. 3 From the Paper Size pop‑up menu, choose a paper type. For Macintosh users 1 With...
... page 155 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you loaded a 4 x 6 photo paper, then choose US 4 x 6 in its name. For example, if you are ... 8 From the Paper Type pop‑up menu, choose a paper size that has "(Borderless)" in (Borderless). 4 Click OK. 5 From the menu bar, choose File > Print. 6 From the Printer pop‑up menu, choose your printer. 3 From the Paper Size pop‑up menu, choose a paper type. For Macintosh users 1 With...
User's Guide
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... DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of graphics and images in the document. Troubleshooting 154 9 From the... Print Quality pop‑up menu, choose Best or Photo. 10 Click Print. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY ...
... DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of graphics and images in the document. Troubleshooting 154 9 From the... Print Quality pop‑up menu, choose Best or Photo. 10 Click Print. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY ...
User's Guide
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... connected to the printer through a USB cable, then try using a different USB cable. Troubleshooting 155 Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer... router) and turn it back on page 157 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE
... connected to the printer through a USB cable, then try using a different USB cable. Troubleshooting 155 Computer slows down when printing If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION BETWEEN THE PRINTER AND COMPUTER If your computer... router) and turn it back on page 157 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE
User's Guide
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... CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO ...copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED ... DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the...
... CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO ...copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED ... DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the...
User's Guide
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... (Auto Answer Off), then increase the ringer volume. However, if the printer memory is full, then the printer may need to press so you can print it prints the fax. MAKE SURE THAT FAX FORWARDING IS DISABLED From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Forward > Off > ... office setting or in the printer memory. If the printer is full. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. An error message appears on the PBX. Resolve the error to free up on the correct distinctive ring...
... (Auto Answer Off), then increase the ringer volume. However, if the printer memory is full, then the printer may need to press so you can print it prints the fax. MAKE SURE THAT FAX FORWARDING IS DISABLED From the home screen, navigate to: > Fax Setup > Ringing and Answering > Fax Forward > Off > ... office setting or in the printer memory. If the printer is full. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. An error message appears on the PBX. Resolve the error to free up on the correct distinctive ring...
User's Guide
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...'s Guide. Wireless troubleshooting • "Resetting the wireless settings to factory defaults" on page 167 • "Cannot print over wireless network If you encountered problems while installing, or if your VPN session and try uninstalling and reinstalling the software. MAKE SURE DEMO MODE IS TURNED... OFF Select printer features are letters, numbers, and symbols found on . This can try printing again. ASCII characters...
...'s Guide. Wireless troubleshooting • "Resetting the wireless settings to factory defaults" on page 167 • "Cannot print over wireless network If you encountered problems while installing, or if your VPN session and try uninstalling and reinstalling the software. MAKE SURE DEMO MODE IS TURNED... OFF Select printer features are letters, numbers, and symbols found on . This can try printing again. ASCII characters...