User Guide
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... a printhead ...145 The front-panel display recommends reseating or replacing a printhead 145 Clean the printheads ...146 Clean the printhead drop detector ...146 Align the printheads ...148 Printhead status messages... ...150 19 Troubleshooting general printer issues ...151 The printer will not start ...152 The printer does not print ...152 The printer seems slow ...152 Communication failures between computer and printer 153 Cannot access the HP...
... a printhead ...145 The front-panel display recommends reseating or replacing a printhead 145 Clean the printheads ...146 Clean the printhead drop detector ...146 Align the printheads ...148 Printhead status messages... ...150 19 Troubleshooting general printer issues ...151 The printer will not start ...152 The printer does not print ...152 The printer seems slow ...152 Communication failures between computer and printer 153 Cannot access the HP...
User Guide
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...each alert. ● Press to print a file from a remote computer ◦ View the status of the ink cartridges, the printheads and the paper ◦ Access the HP Knowledge Center, see Knowledge Center on page 161 ◦ Update the printer's firmware, see Update the firmware on page 108 ◦...9679; Press to view and manage the job queue. Information about printer status, change printer settings, or initiate actions such as loading paper or replacing ink supplies. This icon appears only when one or more USB flash drives are actions that elapses before sleep mode, press , then , then...
...each alert. ● Press to print a file from a remote computer ◦ View the status of the ink cartridges, the printheads and the paper ◦ Access the HP Knowledge Center, see Knowledge Center on page 161 ◦ Update the printer's firmware, see Update the firmware on page 108 ◦...9679; Press to view and manage the job queue. Information about printer status, change printer settings, or initiate actions such as loading paper or replacing ink supplies. This icon appears only when one or more USB flash drives are actions that elapses before sleep mode, press , then , then...
User Guide
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...from any time by your particular environmental conditions. Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper type that display color use a color model to represent color in general the conversion is vital. 2....Color emulation of the device, in any of the following circumstances: ● Whenever a printhead is replaced ● Whenever a new paper type is used by pressing and then on all other HP Designjet printers. An image can be done in order to achieve correct colors. In addition, ...
...from any time by your particular environmental conditions. Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper type that display color use a color model to represent color in general the conversion is vital. 2....Color emulation of the device, in any of the following circumstances: ● Whenever a printhead is replaced ● Whenever a new paper type is used by pressing and then on all other HP Designjet printers. An image can be done in order to achieve correct colors. In addition, ...
User Guide
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...use for Mac OS X: select Paper Preset Management from printer drivers Color management options The aim of the following ways: ● From the HP Utility for Windows: select Color Center > Calibrate paper, and choose the paper to be calibrated, press the button and select Calibrate Paper....papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be calibrated. The process takes about 3-5 minutes and consists of color management is scanned and measured. 4. The chart is...
...use for Mac OS X: select Paper Preset Management from printer drivers Color management options The aim of the following ways: ● From the HP Utility for Windows: select Color Center > Calibrate paper, and choose the paper to be calibrated, press the button and select Calibrate Paper....papers is reset to Recommended. ● Obsolete: the paper has been calibrated, but the calibration is now out of date because a printhead has been replaced, and should be calibrated. The process takes about 3-5 minutes and consists of color management is scanned and measured. 4. The chart is...
User Guide
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.... CAUTION: Do not try to insert another one. To purchase additional cartridges, see Ink cartridge status messages on the print. 1. HP Utility procedures ● In the HP Utility for Windows, go to the Overview tab, each cartridge's status is under Supplies Status > Cartridges. ● In the...are connected to the printheads, which you may see some banding on page 145. Check the ink cartridges status To view the ink levels of your ink cartridges, you must replace it will resume printing when the empty cartridge has been replaced. There is a Replace ink cartridges option on...
.... CAUTION: Do not try to insert another one. To purchase additional cartridges, see Ink cartridge status messages on the print. 1. HP Utility procedures ● In the HP Utility for Windows, go to the Overview tab, each cartridge's status is under Supplies Status > Cartridges. ● In the...are connected to the printheads, which you may see some banding on page 145. Check the ink cartridges status To view the ink levels of your ink cartridges, you must replace it will resume printing when the empty cartridge has been replaced. There is a Replace ink cartridges option on...
User Guide
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...moving. The printer moves the carriage into the correct position. From the front panel, press , then , then Replace printheads. For an explanation of this indicates that non-HP ink is pressed down) to its normal position in the removal position for details of ink it tries to move ...printer from the HP Utility. CAUTION: If the carriage is left in the right-hand end. 100 Chapter 13 Handling ink cartridges and printheads ENWW Follow the steps below to get most of the printhead status messages, see Front-panel error messages on page 150. CAUTION: Printhead replacement must be ...
...moving. The printer moves the carriage into the correct position. From the front panel, press , then , then Replace printheads. For an explanation of this indicates that non-HP ink is pressed down) to its normal position in the removal position for details of ink it tries to move ...printer from the HP Utility. CAUTION: If the carriage is left in the right-hand end. 100 Chapter 13 Handling ink cartridges and printheads ENWW Follow the steps below to get most of the printhead status messages, see Front-panel error messages on page 150. CAUTION: Printhead replacement must be ...
User Guide
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... if either of the carriage slot into the wrong slot. In this can damage the printhead. 11. The front-panel display identifies the missing printhead. The printhead is to prevent you should replace the ink cartridge before inserting the new printhead. 1. 10. Remove the orange protective caps by pulling them down. 2. Pull the blue handle...
... if either of the carriage slot into the wrong slot. In this can damage the printhead. 11. The front-panel display identifies the missing printhead. The printhead is to prevent you should replace the ink cartridge before inserting the new printhead. 1. 10. Remove the orange protective caps by pulling them down. 2. Pull the blue handle...
User Guide
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... does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to 45 minutes. For a single printhead insertion, the times vary between 2 and 40 minutes. The default routine process, when all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is...
... does not beep when you insert the printhead and the Replace message appears on the front-panel display, the printhead may need to 45 minutes. For a single printhead insertion, the times vary between 2 and 40 minutes. The default routine process, when all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is...
User Guide
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...or store the printer, prepare it . Press the alert message to maintain the best print quality, replace a cartridge when it . Do not let water get inside the printer. Turn off the power ...'s expiration date at the rear of the printer. 3. WARNING! Do not remove the ink cartridges or printheads. 2. Make sure that the printer is loaded. 3. Clean the exterior of the printer Clean the outside... its expiration date. The Supplies page in various ways: ● If you start the HP Utility and select your printer, you turn off for information about the general status of normal...
...or store the printer, prepare it . Press the alert message to maintain the best print quality, replace a cartridge when it . Do not let water get inside the printer. Turn off the power ...'s expiration date at the rear of the printer. 3. WARNING! Do not remove the ink cartridges or printheads. 2. Make sure that the printer is loaded. 3. Clean the exterior of the printer Clean the outside... its expiration date. The Supplies page in various ways: ● If you start the HP Utility and select your printer, you turn off for information about the general status of normal...
User Guide
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...If the printer is left on without printing, every six hours it advances the paper slightly to replace the printheads with new ones. There are various ways of time, the printheads may become unusable. They can be installed in the printer. you can choose whichever you can use... to update the firmware periodically in the background: the printer can be available from time to time to check and prepare the printheads. Update the firmware The printer's various functions are slower than those made with Web-connected printers. From time to the Internet;...
...If the printer is left on without printing, every six hours it advances the paper slightly to replace the printheads with new ones. There are various ways of time, the printheads may become unusable. They can be installed in the printer. you can choose whichever you can use... to update the firmware periodically in the background: the printer can be available from time to time to check and prepare the printheads. Update the firmware The printer's various functions are slower than those made with Web-connected printers. From time to the Internet;...
User Guide
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... the firmware on page 108. ENWW The roll is not advanced the proper distance between printhead passes, light or dark bands appear in Recalibrating the paper advance procedure. Wait until the...paper, the printer adjusts the rate at which to advance the paper while printing. HP papers in your issue. Recalibrating the paper advance procedure 1. When you experience image ... select the type of dots on the paper. CAUTION: Transparent papers and films must be replaced or reloaded. See Troubleshooting print-quality issues on page 129 for your print. From the front...
... the firmware on page 108. ENWW The roll is not advanced the proper distance between printhead passes, light or dark bands appear in Recalibrating the paper advance procedure. Wait until the...paper, the printer adjusts the rate at which to advance the paper while printing. HP papers in your issue. Recalibrating the paper advance procedure 1. When you experience image ... select the type of dots on the paper. CAUTION: Transparent papers and films must be replaced or reloaded. See Troubleshooting print-quality issues on page 129 for your print. From the front...
User Guide
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... on page 50. ● Check the driver you still have a problem 143 If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 96), or contact HP Support (see Contact HP Support on page 146. 5. The printer normally notifies you have a problem If you still experience print-quality...
... on page 50. ● Check the driver you still have a problem 143 If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 96), or contact HP Support (see Contact HP Support on page 146. 5. The printer normally notifies you have a problem If you still experience print-quality...
User Guide
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18 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 144 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW
18 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads ● Printhead status messages 144 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW
User Guide
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... display recommends reseating or replacing a printhead 1. Check the front-panel display message, if it . ● Replace: You are recommended to print. Check that you have correctly closed and latched the printhead cover, see Remove a printhead on . 2. Check that the colored label on the printhead is past the cartridge's expiration date. ● Non-HP ink: The cartridge contains...
... display recommends reseating or replacing a printhead 1. Check the front-panel display message, if it . ● Replace: You are recommended to print. Check that you have correctly closed and latched the printhead cover, see Remove a printhead on . 2. Check that the colored label on the printhead is past the cartridge's expiration date. ● Non-HP ink: The cartridge contains...
User Guide
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..., lint-free cloth, wipe the surface of the drop detector to align the printheads. 148 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced. you are experiencing problems with color accuracy, see Color management on at the front...
..., lint-free cloth, wipe the surface of the drop detector to align the printheads. 148 Chapter 18 Troubleshooting ink cartridge and printhead issues ENWW Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced. you are experiencing problems with color accuracy, see Color management on at the front...
User Guide
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... the window closed If the problem persists after every insertion. Therefore the printer is working printhead, see The front-panel display recommends reseating or replacing a printhead on page 103. ● Replacement incomplete: a printhead replacement process has not completed successfully, re-launch the replacement process and let it finish completely (it is not a suitable type for use in...
... the window closed If the problem persists after every insertion. Therefore the printer is working printhead, see The front-panel display recommends reseating or replacing a printhead on page 103. ● Replacement incomplete: a printhead replacement process has not completed successfully, re-launch the replacement process and let it finish completely (it is not a suitable type for use in...
User Guide
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... solve the problem, contact HP Support. Replace the cartridge. If necessary, insert a new printhead. Contact HP Support. See Handling ink cartridges and printheads on page 96. Contact HP Support. Remove the paper and try to replace the cutter. Replace the cartridge. See The front-panel display recommends reseating or replacing a printhead on page 163. See Contact HP Support on page 145...
... solve the problem, contact HP Support. Replace the cartridge. If necessary, insert a new printhead. Contact HP Support. See Handling ink cartridges and printheads on page 96. Contact HP Support. Remove the paper and try to replace the cutter. Replace the cartridge. See The front-panel display recommends reseating or replacing a printhead on page 163. See Contact HP Support on page 145...
User Guide
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...try cleaning the electrical connections. Restart the printhead replacement process. Replace the cartridge. Remove and reinsert the same cartridge. See Update the firmware on page 96. Printheads need individual testing. Check the printheads using the Image Diagnostics Print (see ... firmware. Table 20-1 Text messages (continued) Message Paper path error: misaligned Printhead replacement incomplete. If necessary, insert a new printhead. Do replacement Replace [color] cartridge Reseat [color] cartridge Recommendation Unload and reload the paper. See Handling ink cartridges ...
...try cleaning the electrical connections. Restart the printhead replacement process. Replace the cartridge. Remove and reinsert the same cartridge. See Update the firmware on page 96. Printheads need individual testing. Check the printheads using the Image Diagnostics Print (see ... firmware. Table 20-1 Text messages (continued) Message Paper path error: misaligned Printhead replacement incomplete. If necessary, insert a new printhead. Do replacement Replace [color] cartridge Reseat [color] cartridge Recommendation Unload and reload the paper. See Handling ink cartridges ...
User Guide
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... action 23 print connectivity config. 154 print diagnostic image 141 print quality 53 Printer utility software 153 printhead information 100 rendering intent 81 replace ink cartridges 97 replace printheads 100 reset paper advance 128 resize 57 RGB source profile 81 roll protection 62 roll switching options 23...76 H hard disk specification 166 HP Care Packs 161 HP Customer Care 161 HP ePrint Center disable 26 HP Installation 162 HP Proactive Support 162 HP Start-Up Kit 161 HP Start-Up Kit DVD 2 HP Support 163 HP Utility access 29 cannot access 153 language 30 HP-GL/2 32 I image diagnostics print...
... action 23 print connectivity config. 154 print diagnostic image 141 print quality 53 Printer utility software 153 printhead information 100 rendering intent 81 replace ink cartridges 97 replace printheads 100 reset paper advance 128 resize 57 RGB source profile 81 roll protection 62 roll switching options 23...76 H hard disk specification 166 HP Care Packs 161 HP Customer Care 161 HP ePrint Center disable 26 HP Installation 162 HP Proactive Support 162 HP Start-Up Kit 161 HP Start-Up Kit DVD 2 HP Support 163 HP Utility access 29 cannot access 153 language 30 HP-GL/2 32 I image diagnostics print...
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purge 146 insert 103 order 112 remove 100 replace, reseat 145 specification 165 status 100 status messages 150 printhead cleaner specification 165 printhead drop detector clean 146 printing 50 printing resolutions 165 Proactive Support 162 project, print 84 protect a roll 62 Q quality, high 58 R rear view...cartridge 97 usage 93 usage per job 93 stepped lines 138 store the printer 107 support services HP Care Packs 161 HP Customer Care 161 HP Proactive Support 162 HP Start-Up Kit 161 HP Support 163 Knowledge Center 161 printer installation 162 warranty extensions 161 ENWW Index 173 movement 46 ...
purge 146 insert 103 order 112 remove 100 replace, reseat 145 specification 165 status 100 status messages 150 printhead cleaner specification 165 printhead drop detector clean 146 printing 50 printing resolutions 165 Proactive Support 162 project, print 84 protect a roll 62 Q quality, high 58 R rear view...cartridge 97 usage 93 usage per job 93 stepped lines 138 store the printer 107 support services HP Care Packs 161 HP Customer Care 161 HP Proactive Support 162 HP Start-Up Kit 161 HP Support 163 Knowledge Center 161 printer installation 162 warranty extensions 161 ENWW Index 173 movement 46 ...