User Guide
Page 3
Table of contents 1 Introduction Safety precautions ...2 HP Start-Up Kit ...2 Your printer's documentation ...2 Using this guide ...2 Introduction ...2 Use and maintenance ...3 Troubleshooting ...3 Support, accessories and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The printer's main features ...4 The printer's main components ...4 Front view ...5 Rear view ...5 The front panel ...6 Printer... software (Mac OS 16 3 Personalizing the printer Turn printer on and off ...18 Change the language of the front-panel display 19 Access the HP Printer Utility ...19 ENWW iii
Table of contents 1 Introduction Safety precautions ...2 HP Start-Up Kit ...2 Your printer's documentation ...2 Using this guide ...2 Introduction ...2 Use and maintenance ...3 Troubleshooting ...3 Support, accessories and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The printer's main features ...4 The printer's main components ...4 Front view ...5 Rear view ...5 The front panel ...6 Printer... software (Mac OS 16 3 Personalizing the printer Turn printer on and off ...18 Change the language of the front-panel display 19 Access the HP Printer Utility ...19 ENWW iii
User Guide
Page 6
... accounting data by E-mail ...80 8 Handling ink cartridges and printheads About the ink cartridges ...82 Check ink cartridge status ...82 Ink menu procedure ...82 HP Printer Utility procedures 82 Remove an ink cartridge ...82 Insert an ink cartridge ...84 About the printheads ...85 Check printhead status ...86 Remove a printhead ... 102 Order ink supplies ...102 Order paper ...103 Non-recommended paper types 108 Order accessories ...108 Introduction to the accessories ...109 Stand ...109 HP Advanced Profiling Solution 109 Key features ...109 11 Troubleshooting paper issues vi ENWW
... accounting data by E-mail ...80 8 Handling ink cartridges and printheads About the ink cartridges ...82 Check ink cartridge status ...82 Ink menu procedure ...82 HP Printer Utility procedures 82 Remove an ink cartridge ...82 Insert an ink cartridge ...84 About the printheads ...85 Check printhead status ...86 Remove a printhead ... 102 Order ink supplies ...102 Order paper ...103 Non-recommended paper types 108 Order accessories ...108 Introduction to the accessories ...109 Stand ...109 HP Advanced Profiling Solution 109 Key features ...109 11 Troubleshooting paper issues vi ENWW
User Guide
Page 7
... and generates jams 118 Recalibrate the paper advance ...118 Recalibrating the paper advance procedure 119 Return to default calibration 119 12 Troubleshooting print-quality issues General advice ...121 Print quality troubleshooting wizard 121 Horizontal lines across the image (banding 122 The whole image is blurry or grainy 123 The paper is not...
... and generates jams 118 Recalibrate the paper advance ...118 Recalibrating the paper advance procedure 119 Return to default calibration 119 12 Troubleshooting print-quality issues General advice ...121 Print quality troubleshooting wizard 121 Horizontal lines across the image (banding 122 The whole image is blurry or grainy 123 The paper is not...
User Guide
Page 8
...printheads procedure 143 Image Quality Maintenance menu procedure 143 Scanning errors during alignment 144 Printhead status messages ...144 14 Troubleshooting general printer issues The printer does not print ...146 The printer seems slow ...146 Communication failures between computer and printer...149 15 Front-panel error messages 16 HP Customer Care Introduction ...153 HP Professional Graphics Services 153 Knowledge Center ...153 HP Start-Up Kit ...153 HP Care Packs and Warranty Extensions 153 HP Installation ...154 HP Proactive Support ...154 Contact HP Support ...154 Telephone number ...155 ...
...printheads procedure 143 Image Quality Maintenance menu procedure 143 Scanning errors during alignment 144 Printhead status messages ...144 14 Troubleshooting general printer issues The printer does not print ...146 The printer seems slow ...146 Communication failures between computer and printer...149 15 Front-panel error messages 16 HP Customer Care Introduction ...153 HP Professional Graphics Services 153 Knowledge Center ...153 HP Start-Up Kit ...153 HP Care Packs and Warranty Extensions 153 HP Installation ...154 HP Proactive Support ...154 Contact HP Support ...154 Telephone number ...155 ...
User Guide
Page 13
...; Troubleshooting print-quality issues on page 120 ● Troubleshooting ink cartridge and printhead issues on page 137 ● Troubleshooting general printer issues on page 145 ● Front-panel error messages on page 150 Support, accessories and specifications These chapters contain reference information, including HP customer... on page 78 ● Handling ink cartridges and printheads on page 81 ● Maintaining the printer on page 92 Troubleshooting These chapters help you solve problems that may occur while printing and include the following symbols are used in this manual ...
...; Troubleshooting print-quality issues on page 120 ● Troubleshooting ink cartridge and printhead issues on page 137 ● Troubleshooting general printer issues on page 145 ● Front-panel error messages on page 150 Support, accessories and specifications These chapters contain reference information, including HP customer... on page 78 ● Handling ink cartridges and printheads on page 81 ● Maintaining the printer on page 92 Troubleshooting These chapters help you solve problems that may occur while printing and include the following symbols are used in this manual ...
User Guide
Page 16
Power cord plug in a procedure or interaction. The front panel has the following important functions: ● Assists you in troubleshooting issues ● Is used to guide you are overridden by settings in a procedure or interaction. Direct access keys: ● First key: View ink levels, see ...
Power cord plug in a procedure or interaction. The front panel has the following important functions: ● Assists you in troubleshooting issues ● Is used to guide you are overridden by settings in a procedure or interaction. Direct access keys: ● First key: View ink levels, see ...
User Guide
Page 17
...may be found throughout this : Item1 > Item2 > Item3, it also has a light to : ◦ Manage the printer including color with the HP Color Center ◦ View the status of the ink cartridges, the printheads and the paper ◦ View job accounting information, see Retrieving printer usage ... ink levels and printer status, see Update the firmware on page 98 ◦ Access the HP Knowledge Center ◦ Change various printer settings (in the Settings tab) ◦ Perform calibrations and troubleshooting ● The Embedded Web Server runs in the front-panel display, press the Up or...
...may be found throughout this : Item1 > Item2 > Item3, it also has a light to : ◦ Manage the printer including color with the HP Color Center ◦ View the status of the ink cartridges, the printheads and the paper ◦ View job accounting information, see Retrieving printer usage ... ink levels and printer status, see Update the firmware on page 98 ◦ Access the HP Knowledge Center ◦ Change various printer settings (in the Settings tab) ◦ Perform calibrations and troubleshooting ● The Embedded Web Server runs in the front-panel display, press the Up or...
User Guide
Page 21
... the printer is connected, select USB cable. ● If you to try to find your printer. Printer sharing considerations ● The HP Printer Utility must first install the printer driver software on your screen to set up the printer. NOTE: Although IPv6 is supported, automatic ... under which the printer will be used from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. ● Any other people connected to your network, press the Printer Properties button in order to find the printer. As you ...
... the printer is connected, select USB cable. ● If you to try to find your printer. Printer sharing considerations ● The HP Printer Utility must first install the printer driver software on your screen to set up the printer. NOTE: Although IPv6 is supported, automatic ... under which the printer will be used from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. ● Any other people connected to your network, press the Printer Properties button in order to find the printer. As you ...
User Guide
Page 26
... from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. Insert the HP Start-Up Kit CD into your computer unacceptably. Open the Mac OS X HP Designjet Installer icon. 4. In the Printer Queue Created screen, click Quit to exit, or Create ...the name of the Print & Fax dialog. button. ◦ from the system preferences, select the Print & Fax dialog. When the HP Printer Setup Assistant has finished, you can remove the CD from the system preferences, select the Printing pane of the printer and click the ...
... from the printer-which affects printer alerts, printer status reports, paper management, printer administration and troubleshooting. Insert the HP Start-Up Kit CD into your computer unacceptably. Open the Mac OS X HP Designjet Installer icon. 4. In the Printer Queue Created screen, click Quit to exit, or Create ...the name of the Print & Fax dialog. button. ◦ from the system preferences, select the Print & Fax dialog. When the HP Printer Setup Assistant has finished, you can remove the CD from the system preferences, select the Printing pane of the printer and click the ...
User Guide
Page 71
...version) for Windows, the Print window can warn you if the paper needs color calibration, and can provide an icon to launch the HP Printer Utility to perform the calibration. For instance, if your printer. 2. Color management The calibration process is fully automatic and can be... ENWW Color profiling 61 The chart is not printed when calibrating those paper types. From the measurements made by a printhead problem: see Troubleshooting ink cartridge and printhead issues on the paper type, so that depends on page 137. The process takes about 8-10 minutes and consists...
...version) for Windows, the Print window can warn you if the paper needs color calibration, and can provide an icon to launch the HP Printer Utility to perform the calibration. For instance, if your printer. 2. Color management The calibration process is fully automatic and can be... ENWW Color profiling 61 The chart is not printed when calibrating those paper types. From the measurements made by a printhead problem: see Troubleshooting ink cartridge and printhead issues on the paper type, so that depends on page 137. The process takes about 8-10 minutes and consists...
User Guide
Page 121
Paper issues 11 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance ENWW 111
Paper issues 11 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The cutter does not cut well ● The roll is loose on the spindle ● A strip stays on the output tray and generates jams ● Recalibrate the paper advance ENWW 111
User Guide
Page 122
This may be necessary even with the option Sheet, without skew check. 112 Chapter 11 Troubleshooting paper issues ENWW When prompted by the front- Rewind the roll from the printer. The printer checks the alignment. If you are now ready to ...
This may be necessary even with the option Sheet, without skew check. 112 Chapter 11 Troubleshooting paper issues ENWW When prompted by the front- Rewind the roll from the printer. The printer checks the alignment. If you are now ready to ...
User Guide
Page 124
...Paper ● Fine Art Paper ● Super Heavyweight Coated Paper ● Thick Fine Art Paper (>250 g/m2) For other image quality problems, see Troubleshooting print-quality issues on an existing paper category. These papers use matte black ink and no gloss enhancer, with a matte surface. They all use high... ● Photo Paper: Photo-base, relatively thick papers with the starwheels up . It may be based on page 120. 114 Chapter 11 Troubleshooting paper issues ENWW After printing, the paper has wrinkles or there is too much ink This happens when too much ink is easily removed when...
...Paper ● Fine Art Paper ● Super Heavyweight Coated Paper ● Thick Fine Art Paper (>250 g/m2) For other image quality problems, see Troubleshooting print-quality issues on an existing paper category. These papers use matte black ink and no gloss enhancer, with a matte surface. They all use high... ● Photo Paper: Photo-base, relatively thick papers with the starwheels up . It may be based on page 120. 114 Chapter 11 Troubleshooting paper issues ENWW After printing, the paper has wrinkles or there is too much ink This happens when too much ink is easily removed when...
User Guide
Page 126
CAUTION: Do not move the paper sideways, as it from the top of the printer and remove it could damage the printer. 7. Carefully remove all small pieces of the jammed paper that you cannot see the paper, return to the front of the printer. 6. Lower the blue lever. 116 Chapter 11 Troubleshooting paper issues ENWW Paper issues 5. If you can lift up and out from the output tray. Carefully remove any of paper. 8. Standing behind the printer, rewind the roll or pull the cut sheet from the printer.
CAUTION: Do not move the paper sideways, as it from the top of the printer and remove it could damage the printer. 7. Carefully remove all small pieces of the jammed paper that you cannot see the paper, return to the front of the printer. 6. Lower the blue lever. 116 Chapter 11 Troubleshooting paper issues ENWW Paper issues 5. If you can lift up and out from the output tray. Carefully remove any of paper. 8. Standing behind the printer, rewind the roll or pull the cut sheet from the printer.
User Guide
Page 128
...status of paper (200 mm or smaller) has been cut strip remains in the output tray. See Troubleshooting print-quality issues on page 120 for this paper are inherited from the family type. HP papers in the Front Panel have been installed, see Update the firmware on page 98. 118 Chapter ...11 Troubleshooting paper issues ENWW In these cases it is recommended you may need to determine if paper ...
...status of paper (200 mm or smaller) has been cut strip remains in the output tray. See Troubleshooting print-quality issues on page 120 for this paper are inherited from the family type. HP papers in the Front Panel have been installed, see Update the firmware on page 98. 118 Chapter ...11 Troubleshooting paper issues ENWW In these cases it is recommended you may need to determine if paper ...
User Guide
Page 130
...-quality issues Print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print ... the wrong colors ● Lines are discontinuous ● Lines are blurred ● The Image Diagnostics Print ● If you still have a problem 120 Chapter 12 Troubleshooting print-quality issues ENWW
...-quality issues Print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print ... the wrong colors ● Lines are discontinuous ● Lines are blurred ● The Image Diagnostics Print ● If you still have a problem 120 Chapter 12 Troubleshooting print-quality issues ENWW
User Guide
Page 131
...and performance have been thoroughly tested to give trouble-free performance and best-quality prints. ENWW General advice 121 Print quality troubleshooting wizard The Print Quality Troubleshooting Wizard can help with the following problems: ● Horizontal lines across the image (banding) ● The whole ...recommended range. You are inaccurate To start the wizard: ● From the HP Printer Utility for Windows: go to the Support tab, and select Print quality troubleshooting. ● From the HP Printer Utility for your purposes (see lower print quality if you have moved the...
...and performance have been thoroughly tested to give trouble-free performance and best-quality prints. ENWW General advice 121 Print quality troubleshooting wizard The Print Quality Troubleshooting Wizard can help with the following problems: ● Horizontal lines across the image (banding) ● The whole ...recommended range. You are inaccurate To start the wizard: ● From the HP Printer Utility for Windows: go to the Support tab, and select Print quality troubleshooting. ● From the HP Printer Utility for your purposes (see lower print quality if you have moved the...
User Guide
Page 132
... that the paper type you have loaded corresponds to Quality; If the printheads are using appropriate print-quality settings for further support. 122 Chapter 12 Troubleshooting print-quality issues ENWW If the status is RECOMMENDED, you should perform paper advance calibration: see the paper advance calibration status. Print-quality issues Alternatively...
... that the paper type you have loaded corresponds to Quality; If the printheads are using appropriate print-quality settings for further support. 122 Chapter 12 Troubleshooting print-quality issues ENWW If the status is RECOMMENDED, you should perform paper advance calibration: see the paper advance calibration status. Print-quality issues Alternatively...
User Guide
Page 134
...sensitive to the basket or to anything else that the paper type you have loaded corresponds to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super Heavyweight Coated Paper or thicker Digital Fine Art papers. This problem is particularly noticeable on page 40. Print-quality issues 1. ... the amount of ink used on the front panel, use the View loaded paper key. 2. Ink marks on roll paper). 124 Chapter 12 Troubleshooting print-quality issues ENWW To check on plain or coated paper, the paper absorbs the ink quickly and expands. Alternatively, leave a sheet of ...
...sensitive to the basket or to anything else that the paper type you have loaded corresponds to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super Heavyweight Coated Paper or thicker Digital Fine Art papers. This problem is particularly noticeable on page 40. Print-quality issues 1. ... the amount of ink used on the front panel, use the View loaded paper key. 2. Ink marks on roll paper). 124 Chapter 12 Troubleshooting print-quality issues ENWW To check on plain or coated paper, the paper absorbs the ink quickly and expands. Alternatively, leave a sheet of ...
User Guide
Page 136
... print-quality options, and make sure that the More Passes and Maximum Detail options are turned off . See Printing on page 42. 126 Chapter 12 Troubleshooting print-quality issues ENWW Remember to the Up position only if this kind of sheet using the rear tray, the plastic rollers may in the...
... print-quality options, and make sure that the More Passes and Maximum Detail options are turned off . See Printing on page 42. 126 Chapter 12 Troubleshooting print-quality issues ENWW Remember to the Up position only if this kind of sheet using the rear tray, the plastic rollers may in the...