User Guide
Page 4
Table of Contents Changing the quantity of test prints...4-3 5 Using the Diagnostic Tool Adjusting Print Head and Paper Cutter Registration 5-1 Updating Firmware...5-4 6 Troubleshooting the Printer Appendix A: Important Printer Information Printer Specifications ...A-1 ENERGY STAR Partner...A-1 Appendix B: Safety and Regulatory Information Important Safety Information ...B-1 Safety Labels...B-2 Regulatory and Safety Compliance...B-2 Safety ...B-2 Radio frequency interference ...B-2 Noise emission...B-3 Disposal ...B-3 iv
Table of Contents Changing the quantity of test prints...4-3 5 Using the Diagnostic Tool Adjusting Print Head and Paper Cutter Registration 5-1 Updating Firmware...5-4 6 Troubleshooting the Printer Appendix A: Important Printer Information Printer Specifications ...A-1 ENERGY STAR Partner...A-1 Appendix B: Safety and Regulatory Information Important Safety Information ...B-1 Safety Labels...B-2 Regulatory and Safety Compliance...B-2 Safety ...B-2 Radio frequency interference ...B-2 Noise emission...B-3 Disposal ...B-3 iv
User Guide
Page 21
... out of paper or ribbon. The printer has Glossy ribbon loaded but • Wait for more information. • See "Troubleshooting the Printer" on page 1-6. Wrong ribbon type, load Glossy Possible Cause Action The printer is loaded improperly. There is in the printer. • Cancel the job from...8226; Check that there is loaded properly. The printer has Matte ribbon loaded but • Wait for the printer to stop the job requested Matte. Wrong ribbon type, load Matte Printing - If the problem persists, contact your Kodak representative for the Print Queue you wish to ...
... out of paper or ribbon. The printer has Glossy ribbon loaded but • Wait for more information. • See "Troubleshooting the Printer" on page 1-6. Wrong ribbon type, load Glossy Possible Cause Action The printer is loaded improperly. There is in the printer. • Cancel the job from...8226; Check that there is loaded properly. The printer has Matte ribbon loaded but • Wait for the printer to stop the job requested Matte. Wrong ribbon type, load Matte Printing - If the problem persists, contact your Kodak representative for the Print Queue you wish to ...
User Guide
Page 43
.... See "Loading the Paper" on page 1-6. If the problem persists, contact your Kodak representative for a jam. • Turn the printer on it and the barcode is not damaged. • Check that there is loaded properly. 6 Troubleshooting the Printer Message Cover Open Paper Empty Check Paper Check Ribbon Incorrect Ribbon Cutter Jam Cooling Refer to...
.... See "Loading the Paper" on page 1-6. If the problem persists, contact your Kodak representative for a jam. • Turn the printer on it and the barcode is not damaged. • Check that there is loaded properly. 6 Troubleshooting the Printer Message Cover Open Paper Empty Check Paper Check Ribbon Incorrect Ribbon Cutter Jam Cooling Refer to...
User Guide
Page 44
Troubleshooting the Printer Message Warming Service XX.YY.ZZ Possible Cause The print head is too cold to print when the head reaches the proper temperature. • Turn the printer off, then on. • When calling service, report the error number XX.YY.ZZ. 6-2 Action • Wait. The printer will be ready to print. Fatal error XX.YY.ZZ has occurred.
Troubleshooting the Printer Message Warming Service XX.YY.ZZ Possible Cause The print head is too cold to print when the head reaches the proper temperature. • Turn the printer off, then on. • When calling service, report the error number XX.YY.ZZ. 6-2 Action • Wait. The printer will be ready to print. Fatal error XX.YY.ZZ has occurred.
User Guide
Page 51
... mode, 4-2 standby timeout, 4-2 P paper cutter and print head registration, adjusting, 5-1 paper, loading, 1-2 power cable, 1-8 requirements, A-1 turning on, 1-9 preferences, 2-3 print head and paper cutter registration, adjusting, 5-1 printer disposal, B-3 operating, 2-1, 4-1 preferences, customizing, 2-3 properties, customizing, 2-3 setting up, 1-1 settings, 4-1 specifications, A-1 test print, 4-2 troubleshooting, 6-1 printer driver installing, 2-2 uninstalling, 2-9 printing problems, resolving, 2-7 product disposal, B-3 properties, 2-3 I-1
... mode, 4-2 standby timeout, 4-2 P paper cutter and print head registration, adjusting, 5-1 paper, loading, 1-2 power cable, 1-8 requirements, A-1 turning on, 1-9 preferences, 2-3 print head and paper cutter registration, adjusting, 5-1 printer disposal, B-3 operating, 2-1, 4-1 preferences, customizing, 2-3 properties, customizing, 2-3 setting up, 1-1 settings, 4-1 specifications, A-1 test print, 4-2 troubleshooting, 6-1 printer driver installing, 2-2 uninstalling, 2-9 printing problems, resolving, 2-7 product disposal, B-3 properties, 2-3 I-1
User Guide
Page 52
Index R radio frequency compliance, B-2 Ready message, operator panel, 4-2 recycling, B-3 ribbon, loading, 1-6 S safety compliance, B-2 tips, B-1 warning labels, B-2 setting up the printer, 1-1 setup mode, 4-1 software installing calibration software, 3-1 printer driver, 2-2 USB cable, connecting, 1-8 uninstalling, 2-9, 3-8 specifications printer, A-1 switch, power, 1-9 T temperature printer specifications, A-1 test print, making, 4-3 troubleshooting the printer, 6-1 U uninstalling calibration software, 3-8 printer driver, 2-9 updating firmware, 5-4 USB cable, connecting, 1-8 I-2
Index R radio frequency compliance, B-2 Ready message, operator panel, 4-2 recycling, B-3 ribbon, loading, 1-6 S safety compliance, B-2 tips, B-1 warning labels, B-2 setting up the printer, 1-1 setup mode, 4-1 software installing calibration software, 3-1 printer driver, 2-2 USB cable, connecting, 1-8 uninstalling, 2-9, 3-8 specifications printer, A-1 switch, power, 1-9 T temperature printer specifications, A-1 test print, making, 4-3 troubleshooting the printer, 6-1 U uninstalling calibration software, 3-8 printer driver, 2-9 updating firmware, 5-4 USB cable, connecting, 1-8 I-2