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First Edition (October 2006) This edition applies to the IBM® SurePOS Machine Type 4846, Models 545 and 565 and to all subsequent releases and modifications until otherwise indicated in any way it supports, be sure to : IBM Corporation Retail Store Solutions Information Development Department ZBDA P.O. Click Publications. A form for readers' comments is also provided at...
First Edition (October 2006) This edition applies to the IBM® SurePOS Machine Type 4846, Models 545 and 565 and to all subsequent releases and modifications until otherwise indicated in any way it supports, be sure to : IBM Corporation Retail Store Solutions Information Development Department ZBDA P.O. Click Publications. A form for readers' comments is also provided at...
Service Guide
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... CMOS settings 15 Real-time clock and CMOS 16 Configuring the COM (communication) ports 16 Using the IBM Diagnostics for the SurePOS 500 Models 545 and 565 25 © Copyright IBM Corp. 2006 iii Introducing the IBM SurePOS 500 Series Models 545 and 565 1 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 Understanding the...
... CMOS settings 15 Real-time clock and CMOS 16 Configuring the COM (communication) ports 16 Using the IBM Diagnostics for the SurePOS 500 Models 545 and 565 25 © Copyright IBM Corp. 2006 iii Introducing the IBM SurePOS 500 Series Models 545 and 565 1 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 Understanding the...
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... removing 59 PC card - removing and replacing 62 Integrated customer display - Field replaceable parts 95 How to a cash drawer 89 Installing IBM 4610 SureMark Models TF6 or TF7 printers 91 Appendix A. removing and replacing 40 Hard disk drive fan and bracket - removing and replacing ... cover removal 30 Opening the I/O tailgate cover 31 Top cover removal 32 Hinge cover removal 33 Display tablet - Mounting the SurePOS 500 Models 545 and 565 65 Mounting the base plate on a countertop 67 Non-keyboard-integration tray mounting 70 Countertop with non-keyboard-integration tray...
... removing 59 PC card - removing and replacing 62 Integrated customer display - Field replaceable parts 95 How to a cash drawer 89 Installing IBM 4610 SureMark Models TF6 or TF7 printers 91 Appendix A. removing and replacing 40 Hard disk drive fan and bracket - removing and replacing ... cover removal 30 Opening the I/O tailgate cover 31 Top cover removal 32 Hinge cover removal 33 Display tablet - Mounting the SurePOS 500 Models 545 and 565 65 Mounting the base plate on a countertop 67 Non-keyboard-integration tray mounting 70 Countertop with non-keyboard-integration tray...
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IBM SurePOS 500 Series configuration with non-keyboard-integration tray mounting 70 44. Tablet connectors 5...removal 61 38. Countertop integration tray pattern with display and countertop cutout on a countertop 80 © Copyright IBM Corp. 2006 vii Disconnecting the touch cable and removing the front bezel 36 16. Removing the operator card 38... 35 15. CMOS Setup Utility main window 14 6. Attaching the integration tray to center of integration tray, SurePOS 500, printer, and filler panels 73 48. Full-size keyboard-integration tray on right side 71 45. Removing ...
IBM SurePOS 500 Series configuration with non-keyboard-integration tray mounting 70 44. Tablet connectors 5...removal 61 38. Countertop integration tray pattern with display and countertop cutout on a countertop 80 © Copyright IBM Corp. 2006 vii Disconnecting the touch cable and removing the front bezel 36 16. Removing the operator card 38... 35 15. CMOS Setup Utility main window 14 6. Attaching the integration tray to center of integration tray, SurePOS 500, printer, and filler panels 73 48. Full-size keyboard-integration tray on right side 71 45. Removing ...
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... retail tray 111 69. Installing the keyboard onto the integration tray 86 59. Dimensions of SurePOS Models 545 and 565 with counter top tray 111 70. SurePOS Models 545 and 565 with 15-inch display 114 viii Models 545 and 565 Hardware Service Guide Countertop keyboard-integration tray assembly 82 55. Installing the 4610 printer... system unit 90 63. Attaching the distributed customer display cable 89 62. 54. Installing the keyboard-integration tray on a cash drawer 83 56. Installing the SurePOS 500 onto the integration tray 84 57.
... retail tray 111 69. Installing the keyboard onto the integration tray 86 59. Dimensions of SurePOS Models 545 and 565 with counter top tray 111 70. SurePOS Models 545 and 565 with 15-inch display 114 viii Models 545 and 565 Hardware Service Guide Countertop keyboard-integration tray assembly 82 55. Installing the 4610 printer... system unit 90 63. Attaching the distributed customer display cable 89 62. 54. Installing the keyboard-integration tray on a cash drawer 83 56. Installing the SurePOS 500 onto the integration tray 84 57.
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...33. Ethernet connector-pin assignments 121 38. Temperature, humidity, altitude limits 124 © Copyright IBM Corp. 2006 ix Tables 1. Operating system with display combinations and restrictions 8 8. SurePOS 500 task information 19 11. System board jumper settings 51 15. Port current ratings 116 27. ...operating system 8 9. Power cord lengths and part numbers by country 107 20. Weights of common removal tasks 26 13. SurePOS 500 Series Models 545 and 565 power supply 115 25. MSR connector-pin assignments 116 29. Headphone connector-pin assignments 119 35. Assignment of ...
...33. Ethernet connector-pin assignments 121 38. Temperature, humidity, altitude limits 124 © Copyright IBM Corp. 2006 ix Tables 1. Operating system with display combinations and restrictions 8 8. SurePOS 500 task information 19 11. System board jumper settings 51 15. Port current ratings 116 27. ...operating system 8 9. Power cord lengths and part numbers by country 107 20. Weights of common removal tasks 26 13. SurePOS 500 Series Models 545 and 565 power supply 115 25. MSR connector-pin assignments 116 29. Headphone connector-pin assignments 119 35. Assignment of ...
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... maintain the IBM SurePOS® 500 Series Machine Type 4846, Models 545 and 565. Related publications The SurePOS 500 Series library consists of Sale Options and I/O Devices Service Guide, GC30-9737 This guide describes the problem-determination and repair procedures for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 545 and 565. v IBM SurePOS 500 Series Operating...
... maintain the IBM SurePOS® 500 Series Machine Type 4846, Models 545 and 565. Related publications The SurePOS 500 Series library consists of Sale Options and I/O Devices Service Guide, GC30-9737 This guide describes the problem-determination and repair procedures for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 545 and 565. v IBM SurePOS 500 Series Operating...
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... the machine serial number 11 The IBM SurePOS 500 Series Models 545 and 565 (machine type 4846) enable you to provide fast, accurate customer service and to support a wide variety of both IBM and non-IBM input/output (I/O) devices - Figure 1 shows a sample SurePOS 500 configuration. 2x20 or 160x40 VFD IBM 4820 display Standard Keyboard IBM 4610 SureMark printer Integrated External display...
... the machine serial number 11 The IBM SurePOS 500 Series Models 545 and 565 (machine type 4846) enable you to provide fast, accurate customer service and to support a wide variety of both IBM and non-IBM input/output (I/O) devices - Figure 1 shows a sample SurePOS 500 configuration. 2x20 or 160x40 VFD IBM 4820 display Standard Keyboard IBM 4610 SureMark printer Integrated External display...
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... 565 summary Attribute Model 545 Model 565 Processor and FSB speed Intel 326 Celeron D 2.53GHz / 533MHz Chipset Intel 915GV/ICH6 BIOS AwardBIOS Main memory 512 MB (standard) to 119 mm long.) I/O ports and connectors 7 standard USB (3 display tablet, 4 tower rear) Mouse (rear) Keyboard (rear) 1, 12V ... card LCD One of the following: 800x600 12.1 in TFT, High Bright 1024x768 15-in TFT (2 bulb) Touch IBM enhanced Infra-red Audio Not available AC97 compliant, Codec; Introducing the SurePOS 500 Models 545 and 565 Models and features Table 1 and Table 2 on page 3summarizes the...
... 565 summary Attribute Model 545 Model 565 Processor and FSB speed Intel 326 Celeron D 2.53GHz / 533MHz Chipset Intel 915GV/ICH6 BIOS AwardBIOS Main memory 512 MB (standard) to 119 mm long.) I/O ports and connectors 7 standard USB (3 display tablet, 4 tower rear) Mouse (rear) Keyboard (rear) 1, 12V ... card LCD One of the following: 800x600 12.1 in TFT, High Bright 1024x768 15-in TFT (2 bulb) Touch IBM enhanced Infra-red Audio Not available AC97 compliant, Codec; Introducing the SurePOS 500 Models 545 and 565 Models and features Table 1 and Table 2 on page 3summarizes the...
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... Off: No HDD activity Blinking: HDD is reading or writing Green Left LED states: v Off - 10 Mb mode v On - 100 Mbit Right LED states v Off - Introducing the IBM SurePOS 500 Series Models 545 and 565 3 E and P Models Model Number Description 4846-E45 System unit Model 545, preloaded with the Windows XP Embedded for Point of Service (WEPOS...
... Off: No HDD activity Blinking: HDD is reading or writing Green Left LED states: v Off - 10 Mb mode v On - 100 Mbit Right LED states v Off - Introducing the IBM SurePOS 500 Series Models 545 and 565 3 E and P Models Model Number Description 4846-E45 System unit Model 545, preloaded with the Windows XP Embedded for Point of Service (WEPOS...
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... integration tray for single station printer, non-keyboard v Wide cash drawer integration kit for the SurePOS 500: v Memory: - 512 MB DDR2 (standard) - 1 GB DDR2 v Displays: - Distributed APA - 12-in LCD v MSR: - 3-track - Distributed 2x20 - Introducing the SurePOS 500 Models 545 and 565 Optional features The following is a list of optional features available for single station printer... up to 32mm X 101 mm; excluding the exposed connector) v Side cover to accommodate PC Card antennas with lengths up to 119 mm 4 Models 545 and 565 Hardware Service Guide Integrated 2x20 -
... integration tray for single station printer, non-keyboard v Wide cash drawer integration kit for the SurePOS 500: v Memory: - 512 MB DDR2 (standard) - 1 GB DDR2 v Displays: - Distributed APA - 12-in LCD v MSR: - 3-track - Distributed 2x20 - Introducing the SurePOS 500 Models 545 and 565 Optional features The following is a list of optional features available for single station printer... up to 32mm X 101 mm; excluding the exposed connector) v Side cover to accommodate PC Card antennas with lengths up to 119 mm 4 Models 545 and 565 Hardware Service Guide Integrated 2x20 -
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Introducing the SurePOS 500 Models 545 and 565 Connectors, power, and brightness controls Figure 2 and Table 4 identifies the controls and tablet connectors. Controls and connectors Reference A BCF D E G H I HG F E Figure 2. and plus +) Power button Figure 3 on page 6 and Table 5 on page 6 identifies the rear connectors. AB C D I Description MSR port USB connectors Tablet cable connector Touch cable connector (located behind door) LCD brightness controls (minus - Introducing the IBM SurePOS 500 Series Models 545 and 565 5 Chapter 1. Tablet connectors Table 4.
Introducing the SurePOS 500 Models 545 and 565 Connectors, power, and brightness controls Figure 2 and Table 4 identifies the controls and tablet connectors. Controls and connectors Reference A BCF D E G H I HG F E Figure 2. and plus +) Power button Figure 3 on page 6 and Table 5 on page 6 identifies the rear connectors. AB C D I Description MSR port USB connectors Tablet cable connector Touch cable connector (located behind door) LCD brightness controls (minus - Introducing the IBM SurePOS 500 Series Models 545 and 565 5 Chapter 1. Tablet connectors Table 4.
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Rear view of input/output available on all models Table 5. Rear connectors Reference Description J Serial ports (3), non-powered K 12V serial L VGA M Keyboard Icon N Mouse O, P Q Cash drawer connectors (2 each rated 24 V, 25 mA continuous) Ethernet 3A, 3B R Powered 24V rated for 3A continuous S Powered 12V T USB 2.0 ports (4) 6 Models 545 and 565 Hardware Service Guide Introducing the SurePOS 500 Models 545 and 565 J K L MN A B C D 24v 12v 3A 3B Ethernet D B F E C A O P Q R S T Figure 3.
Rear view of input/output available on all models Table 5. Rear connectors Reference Description J Serial ports (3), non-powered K 12V serial L VGA M Keyboard Icon N Mouse O, P Q Cash drawer connectors (2 each rated 24 V, 25 mA continuous) Ethernet 3A, 3B R Powered 24V rated for 3A continuous S Powered 12V T USB 2.0 ports (4) 6 Models 545 and 565 Hardware Service Guide Introducing the SurePOS 500 Models 545 and 565 J K L MN A B C D 24v 12v 3A 3B Ethernet D B F E C A O P Q R S T Figure 3.
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....) Notes: 1. Understanding the display and operating system restrictions The operating system, the display size, and any , imposed by the operating system. Introducing the SurePOS 500 Models 545 and 565 Supported operating systems Table 6 describes the operating system support: Table 6. Clone A type of display configuration that supports only one extra attached LCD:... XP Windows Embedded Point of display configuration that drives two display devices, each display device. Also referred to as Simultaneous mode. Introducing the IBM SurePOS 500 Series Models 545 and 565 7
....) Notes: 1. Understanding the display and operating system restrictions The operating system, the display size, and any , imposed by the operating system. Introducing the SurePOS 500 Models 545 and 565 Supported operating systems Table 6 describes the operating system support: Table 6. Clone A type of display configuration that supports only one extra attached LCD:... XP Windows Embedded Point of display configuration that drives two display devices, each display device. Also referred to as Simultaneous mode. Introducing the IBM SurePOS 500 Series Models 545 and 565 7
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...; Single None Onboard LCD + external display Image Restrictions Single External display not supported Dual-same Media clips show on primary display only None 1. Introducing the SurePOS 500 Models 545 and 565 Table 7. External display must be the same resolution as onboard LCD Onboard LCD + Add-in . 640 x 480, 720 x 480, 800 x 600, 960...
...; Single None Onboard LCD + external display Image Restrictions Single External display not supported Dual-same Media clips show on primary display only None 1. Introducing the SurePOS 500 Models 545 and 565 Table 7. External display must be the same resolution as onboard LCD Onboard LCD + Add-in . 640 x 480, 720 x 480, 800 x 600, 960...
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...TF7 single station thermal printer v 4610-TG3, TG4, TG5 Not supported CRT (Video) v 4820-4FD/4FT with the SurePOS 500. Introducing the IBM SurePOS 500 Series Models 545 and 565 9 Other industry devices may require third party software support. Summary of information that have been tested with the... product. however, USB not supported on DOS; Headphone/microphone v IBM or equivalent Yes Notes: 1. Chapter 1. Introducing the SurePOS 500 Models 545 and 565 Supported devices Table 9 summarizes the industry standard devices that can be hot plugged with ...
...TF7 single station thermal printer v 4610-TG3, TG4, TG5 Not supported CRT (Video) v 4820-4FD/4FT with the SurePOS 500. Introducing the IBM SurePOS 500 Series Models 545 and 565 9 Other industry devices may require third party software support. Summary of information that have been tested with the... product. however, USB not supported on DOS; Headphone/microphone v IBM or equivalent Yes Notes: 1. Chapter 1. Introducing the SurePOS 500 Models 545 and 565 Supported devices Table 9 summarizes the industry standard devices that can be hot plugged with ...
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...to reduce power consumption. For more information, see the Retail Store Solutions web site. RMA IBM Remote Management Agent is supported on a network. Remote management The SurePOS 500 Models 545 and 565 supports remote system management over the local area network (LAN) through the 10/100...-Mbps Ethernet feature. Introducing the SurePOS 500 Models 545 and 565 RDM (Remote Deployment Manager) and IBM Director. RDM can enable power up (wake) on LAN by which the operating system can remotely configure ...
...to reduce power consumption. For more information, see the Retail Store Solutions web site. RMA IBM Remote Management Agent is supported on a network. Remote management The SurePOS 500 Models 545 and 565 supports remote system management over the local area network (LAN) through the 10/100...-Mbps Ethernet feature. Introducing the SurePOS 500 Models 545 and 565 RDM (Remote Deployment Manager) and IBM Director. RDM can enable power up (wake) on LAN by which the operating system can remotely configure ...
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... tablet size label. Serial number location Chapter 1. A B Figure 4. Introducing the SurePOS 500 Models 545 and 565 Compatible products You can use the following products with the SurePOS 500: v 4610 SureMark Single Station Thermal Printer (RS-232 models) v 4610 SureMark Printer v 4820 SurePoint Solution Terminal v IBM point-of-sale USB devices v Original equipment manufacturer (OEM) USB devices...
... tablet size label. Serial number location Chapter 1. A B Figure 4. Introducing the SurePOS 500 Models 545 and 565 Compatible products You can use the following products with the SurePOS 500: v 4610 SureMark Single Station Thermal Printer (RS-232 models) v 4610 SureMark Printer v 4820 SurePoint Solution Terminal v IBM point-of-sale USB devices v Original equipment manufacturer (OEM) USB devices...
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..., you restart the system after resetting the CMOS, the following these steps: 1. CMOS reset jumper J25 3. This resets the CMOS. 5. Clearing the CMOS settings The SurePOS 500 uses battery-backed CMOS memory to pins 1 and 2. 6. See A in Figure 6. Remove the jumper, which is normally located on the system board, and fan speed...
..., you restart the system after resetting the CMOS, the following these steps: 1. CMOS reset jumper J25 3. This resets the CMOS. 5. Clearing the CMOS settings The SurePOS 500 uses battery-backed CMOS memory to pins 1 and 2. 6. See A in Figure 6. Remove the jumper, which is normally located on the system board, and fan speed...
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...POS Systems and Peripherals package. Locate and download the service program code from previous SurePOS 500 systems are maintained by the operating system; Configuring the COM (communication) ports Each COM port of the 4846 product uses a unique I /O on page 51 for the location of port ... service technicians to a memory key (see "Supported memory keys" on page 14. Using the IBM Diagnostics for POS Systems and Peripherals package Diagnostics for the SurePOS 500 Models 545 and 565 are highly recommended. Download the update program to set any other customer-specific settings that...
...POS Systems and Peripherals package. Locate and download the service program code from previous SurePOS 500 systems are maintained by the operating system; Configuring the COM (communication) ports Each COM port of the 4846 product uses a unique I /O on page 51 for the location of port ... service technicians to a memory key (see "Supported memory keys" on page 14. Using the IBM Diagnostics for POS Systems and Peripherals package Diagnostics for the SurePOS 500 Models 545 and 565 are highly recommended. Download the update program to set any other customer-specific settings that...