Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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... distribute whatever information you | supply in Appendix E, "Notices," on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of Retail Store... Solutions documentation are available on the IBM Retail Store Solutions Web site at the back of this information and the product it ...
... distribute whatever information you | supply in Appendix E, "Notices," on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of Retail Store... Solutions documentation are available on the IBM Retail Store Solutions Web site at the back of this information and the product it ...
Service Guide
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...the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 ... serial number location 16 Chapter 2. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information ...
...the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 ... serial number location 16 Chapter 2. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information ...
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... 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for countertop and cash drawer . . . . 91 removing ... Display tablet - removing and replacing 55 Power supply - removing and replacing 67 System-board battery - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 49 Hinge assembly - removing and replacing . . . 51 HDD cables - removing and replacing 62 Cooling...
... 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for countertop and cash drawer . . . . 91 removing ... Display tablet - removing and replacing 55 Power supply - removing and replacing 67 System-board battery - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 49 Hinge assembly - removing and replacing . . . 51 HDD cables - removing and replacing 62 Cooling...
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removing and replacing 105 Compact cash drawer FRUs - removing and replacing 113 Distributed customer display - disassembling 118 IBM 4610 SureMark printers - removing and replacing 137 CANPOS keypad assembly 138 CANPOS keyboard logic card 141 CANPOS keyboard with integrated 4820 SurePoint Solution 176 Power ... the display tablet on a remote display stand 132 Chapter 5. Power Cords 167 Power cords 167 Appendix C. removing and replacing 105 Full-size cash drawer FRUs - SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v
removing and replacing 105 Compact cash drawer FRUs - removing and replacing 113 Distributed customer display - disassembling 118 IBM 4610 SureMark printers - removing and replacing 137 CANPOS keypad assembly 138 CANPOS keyboard logic card 141 CANPOS keyboard with integrated 4820 SurePoint Solution 176 Power ... the display tablet on a remote display stand 132 Chapter 5. Power Cords 167 Power cords 167 Appendix C. removing and replacing 105 Full-size cash drawer FRUs - SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v
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...replace 48 29. Power supply remove/replace 58 39. Removing the system board 66 46. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Countertop mounting option with keyboard-integration tray mounting option 10 7. Mounting foot option 12 9. Serial number location: A... 23. Dual video adapter or jumper location 68 48. Memory module removal 73 51. Remote display tablet mounting option 13 10. SurePOS 500 Models 5x3 and 544/564 configuration with optional features 2 2. Video card removal 62 43. August 3, 2006 Figures 1. Side connector panel 59 40. ...
...replace 48 29. Power supply remove/replace 58 39. Removing the system board 66 46. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Countertop mounting option with keyboard-integration tray mounting option 10 7. Mounting foot option 12 9. Serial number location: A... 23. Dual video adapter or jumper location 68 48. Memory module removal 73 51. Remote display tablet mounting option 13 10. SurePOS 500 Models 5x3 and 544/564 configuration with optional features 2 2. Video card removal 62 43. August 3, 2006 Figures 1. Side connector panel 59 40. ...
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... from the integration tray 103 80. Mounting foot example 81 59. Cash drawer mounted with keyboard-integration tray 98 75. Removing the SurePOS 500 Models 5x3 and 544/564 from the keyboard integration tray . . . . . 131 viii Removing the coin-roll cutter 112 89. Cash-drawer latch... the slide assembly 108 84. Tailgate connector locations 77 55. Free-standing SurePOS 500 Models 5x3 and 544/564 82 60. Attaching the 4610 SureMark printer mounting plate for the SurePOS 500 Models 5x3 and 544/564 88 65. Countertop non-keyboard integration tray 86 63. Removing and ...
... from the integration tray 103 80. Mounting foot example 81 59. Cash drawer mounted with keyboard-integration tray 98 75. Removing the SurePOS 500 Models 5x3 and 544/564 from the keyboard integration tray . . . . . 131 viii Removing the coin-roll cutter 112 89. Cash-drawer latch... the slide assembly 108 84. Tailgate connector locations 77 55. Free-standing SurePOS 500 Models 5x3 and 544/564 82 60. Attaching the 4610 SureMark printer mounting plate for the SurePOS 500 Models 5x3 and 544/564 88 65. Countertop non-keyboard integration tray 86 63. Removing and ...
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... 26. Microphone connector-pin assignments 181 27. Assignment of integrated customer-display connector pins 186 37. Assignment of diskette-drive connector pins 184 33. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Unit dimensions 175 17. Default serial-port assignments 15 3. Repair actions for 15-pin serial connector 183 31. Speaker connector-pin... a full-size keyboard integration tray legend 126 11. Using the touch screen 17 6. Assignment of cash drawer connector pins 186 36. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi
... 26. Microphone connector-pin assignments 181 27. Assignment of integrated customer-display connector pins 186 37. Assignment of diskette-drive connector pins 184 33. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Unit dimensions 175 17. Default serial-port assignments 15 3. Repair actions for 15-pin serial connector 183 31. Speaker connector-pin... a full-size keyboard integration tray legend 126 11. Using the touch screen 17 6. Assignment of cash drawer connector pins 186 36. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi
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... publications 1. Note: References in this guide to Model 533 also apply to Model W63; Note: References in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to Model 563 also apply to Model W33; references to Model 543 also ...Model 564 also apply to Model W43; Who should read this guide This guide provides information necessary to repair and maintain the IBM SurePOS® 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Select Support, then select Publications. references to Model 553 also apply to assist...
... publications 1. Note: References in this guide to Model 533 also apply to Model W63; Note: References in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to Model 563 also apply to Model W33; references to Model 543 also ...Model 564 also apply to Model W43; Who should read this guide This guide provides information necessary to repair and maintain the IBM SurePOS® 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Select Support, then select Publications. references to Model 553 also apply to assist...
Service Guide
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.... 2004, 2006 1 The machine type for these models is 4840. references to Model 573 also apply to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature...
.... 2004, 2006 1 The machine type for these models is 4840. references to Model 573 also apply to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature...
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The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. Introduction August 3, 2006 Figure 1.
The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. Introduction August 3, 2006 Figure 1.
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... 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are preloaded with Microsoft® Windows® XP Embedded | for features.) | Notes: | 1. Ex3 and Ex4 models are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in...
... 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are preloaded with Microsoft® Windows® XP Embedded | for features.) | Notes: | 1. Ex3 and Ex4 models are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in...
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... Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. ...Two supported DIMMs can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500 Models 5x3 and 544/564 provides simultaneous dual-...
... Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. ...Two supported DIMMs can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500 Models 5x3 and 544/564 provides simultaneous dual-...
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... systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 ACPI is supported only on these models. Note: ... Advanced Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. August 3, 2006 Optional features PC Card subsystem Models 553, 563, 564, 573, and 5A3 provide ...
... systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 ACPI is supported only on these models. Note: ... Advanced Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. August 3, 2006 Optional features PC Card subsystem Models 553, 563, 564, 573, and 5A3 provide ...
Service Guide
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... cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a wall. The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 Figure 2. System mounting options August 3, 2006 Mounting options You...
... cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a wall. The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 Figure 2. System mounting options August 3, 2006 Mounting options You...
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...are two variations of the countertop mounting option. The unit is replaced with a mounting bracket. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to a countertop integration tray. Note: With the countertop integration tray option, the printer is... always mounted on the SurePOS 500 Models 5x3 and 544/564 is then securely attached to the integration tray with integration tray Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 August 3, ...
...are two variations of the countertop mounting option. The unit is replaced with a mounting bracket. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to a countertop integration tray. Note: With the countertop integration tray option, the printer is... always mounted on the SurePOS 500 Models 5x3 and 544/564 is then securely attached to the integration tray with integration tray Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 August 3, ...
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System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Figure 4. Countertop mounting option with keyboard-integration tray 8
System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Figure 4. Countertop mounting option with keyboard-integration tray 8
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...4820 SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Figure 5. Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. August ...3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop...
...4820 SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Figure 5. Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. August ...3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to the countertop...
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Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Figure 7. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11
Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option. Figure 7. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11