Maintenance and Service Guide
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Nothing herein should be liable for HP products and services are U.S. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 Microsoft and Windows are set forth in the United States and other countries. HP shall not be construed as constituting an additional warranty. Intel, Celeron, and Pentium are trademarks or...
Nothing herein should be liable for HP products and services are U.S. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 Microsoft and Windows are set forth in the United States and other countries. HP shall not be construed as constituting an additional warranty. Intel, Celeron, and Pentium are trademarks or...
Maintenance and Service Guide
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... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
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...Figure 2-21. Removing the Floppy Drive 2-33 Figure 2-23. AMD CPU Module Removal 2-38 Figure 2-31. Figures Figure 1-1. Resetting the Notebook ...1-17 Figure 1-8. Replaceable Module Diagram 1-24 Figure 2-1. Removing the Mini PCI Card 2-8 Figure 2-7. Removing the Keyboard ...2-17 Figure 2-...2-28. Bottom View...1-10 Figure 1-4. Removing the Keyboard Cover 2-14 Figure 2-10. Removing the Hard Disk Drive Guide 2-53 iv Service Manual AMD CPU Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Bottom View...1-13 Figure 1-7. Disassembly Flow...
...Figure 2-21. Removing the Floppy Drive 2-33 Figure 2-23. AMD CPU Module Removal 2-38 Figure 2-31. Figures Figure 1-1. Resetting the Notebook ...1-17 Figure 1-8. Replaceable Module Diagram 1-24 Figure 2-1. Removing the Mini PCI Card 2-8 Figure 2-7. Removing the Keyboard ...2-17 Figure 2-...2-28. Bottom View...1-10 Figure 1-4. Removing the Keyboard Cover 2-14 Figure 2-10. Removing the Hard Disk Drive Guide 2-53 iv Service Manual AMD CPU Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Bottom View...1-13 Figure 1-7. Disassembly Flow...
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...Figure 2-39. Example of Diagnostic Tools...3-7 Table 3-3. Exploded View ...4-3 Tables Table 1-1. Main Status Lights (front of notebook 1-15 Table 1-4. Required Equipment ...2-2 Table 2-3. Recommended Screw Torque Values 2-2 Table 2-4. POST Messages ...3-24 Table 3-6. ...54 Figure 2-37. Exploded View ...4-2 Figure 4-2. Troubleshooting Suggestions...3-8 Table 3-4. Replaceable Parts ...4-4 Table 4-2. LCD Guidelines ...5-4 Service Manual v Figure 2-36. Removing a PCMCIA Door 2-60 Figure 2-38. ASP Support Options...3-2 Table 3-2. BIOS Setup Menus and ...
...Figure 2-39. Example of Diagnostic Tools...3-7 Table 3-3. Exploded View ...4-3 Tables Table 1-1. Main Status Lights (front of notebook 1-15 Table 1-4. Required Equipment ...2-2 Table 2-3. Recommended Screw Torque Values 2-2 Table 2-4. POST Messages ...3-24 Table 3-6. ...54 Figure 2-37. Exploded View ...4-2 Figure 4-2. Troubleshooting Suggestions...3-8 Table 3-4. Replaceable Parts ...4-4 Table 4-2. LCD Guidelines ...5-4 Service Manual v Figure 2-36. Removing a PCMCIA Door 2-60 Figure 2-38. ASP Support Options...3-2 Table 3-2. BIOS Setup Menus and ...
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.... Service Manual vii Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for membership within the U.S. Call (800) 827-6364 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005...
.... Service Manual vii Source HP Notebook Web site Address or Number http://www.hp.com/notebooks Comments Compaq Notebook Web site HP Business Support Web site HP Asia Pacific Channel Support Centre for membership within the U.S. Call (800) 827-6364 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005...
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... × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to 1 GB (1024 MB) SDRAM... using 512-MB modules. HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display ...
... × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to 1 GB (1024 MB) SDRAM... using 512-MB modules. HP Pavilion ze5600 Processor Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display ...
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...4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up... to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to GB (1024 MB...
...4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up... to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to GB (1024 MB...
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...32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 ×... 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1....
...32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or 14.1-inch XGA (1024 ×... 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1....
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... Athlon (1.47-, 1.53-, 1.6-, 1.67-, and 1.8-GHz) Up to 512 MB SDRAM using 512-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz... with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual
... Athlon (1.47-, 1.53-, 1.6-, 1.67-, and 1.8-GHz) Up to 512 MB SDRAM using 512-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz... with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual
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... On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel..., or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States...
... On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- HP Compaq nx9010 Processor Memory Display Video Operating System Power States HP Compaq nx9008 Mobile Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel..., or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States...
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or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Compaq nx9000 Processor AMD Athlon (1.8- Display 15.0-inch XGA (1024 × 768) or SXGA+ (..., 4x AGP graphics capability Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512...AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual
or 2.0-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Compaq nx9000 Processor AMD Athlon (1.8- Display 15.0-inch XGA (1024 × 768) or SXGA+ (..., 4x AGP graphics capability Operating System Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1 GB (1024 MB) SDRAM using 512...AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual
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..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 and 1.8-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch...
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 and 1.8-GHz) Memory Display Video Up to 1 GB (1024 MB) SDRAM using 512-MB modules. At least 256 MB SDRAM preinstalled. 15.0-inch...
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... 8. Wireless on and off 5. Features The following illustrations show the notebook's main external features. For an exploded view of the notebook, see page 4-2. CD-ROM, DVD, or other drive 12. Power button, turns the notebook on -off button 6. PS/2 keyboard or PS/2 mouse port (supports.... Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1. One-touch buttons 3. Battery 11. Touch pad, scroll pad, Select buttons, plus on certain models 1-8 Product Information Service Manual Main status lights...
... 8. Wireless on and off 5. Features The following illustrations show the notebook's main external features. For an exploded view of the notebook, see page 4-2. CD-ROM, DVD, or other drive 12. Power button, turns the notebook on -off button 6. PS/2 keyboard or PS/2 mouse port (supports.... Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1. One-touch buttons 3. Battery 11. Touch pad, scroll pad, Select buttons, plus on certain models 1-8 Product Information Service Manual Main status lights...
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.... Audio jacks (left to right), external microphone and audio out (headphones) 25. Floppy drive* * on certain models Service Manual Product Information 1-9 Volume controls* 26. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, printer...
.... Audio jacks (left to right), external microphone and audio out (headphones) 25. Floppy drive* * on certain models Service Manual Product Information 1-9 Volume controls* 26. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, printer...
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... and audio out (headphones) 13. Power button, turns the notebook on -off button and indicator light* 9. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Wireless on certain models Service Manual Product Information 1-11 Universal Serial Bus (USB) port * on -off button 6. Notebook open/close latch 2. Keyboard status lights 4. Battery 11. One...
... and audio out (headphones) 13. Power button, turns the notebook on -off button and indicator light* 9. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Wireless on certain models Service Manual Product Information 1-11 Universal Serial Bus (USB) port * on -off button 6. Notebook open/close latch 2. Keyboard status lights 4. Battery 11. One...
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Floppy drive* * on certain models 1-12 Product Information Service Manual S-Video port* 22. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. External monitor port 21. Figure 1-5. AC adapter jack 16. Kensington lock cable slot (security connector) 23. PCMCIA card and CardBus slot and button 26. IEEE 1394 port* 25. LAN port* 18. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. Two universal Serial Bus (USB) ports 17. Modem port* 24. External keyboard/mouse port 19.
Floppy drive* * on certain models 1-12 Product Information Service Manual S-Video port* 22. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. External monitor port 21. Figure 1-5. AC adapter jack 16. Kensington lock cable slot (security connector) 23. PCMCIA card and CardBus slot and button 26. IEEE 1394 port* 25. LAN port* 18. Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. Two universal Serial Bus (USB) ports 17. Modem port* 24. External keyboard/mouse port 19.
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...maximum power Turns off the display and other methods to start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Table 1-2. select Start > Shut Down > Standby (Windows 2000) -or- Restores network connections Power mode status light is on ...Start menu procedure doesn't work) To turn on power considerations, types of the notebook's operation. Turning the Notebook On and Off You can start -up time. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power...
...maximum power Turns off the display and other methods to start or stop your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Table 1-2. select Start > Shut Down > Standby (Windows 2000) -or- Restores network connections Power mode status light is on ...Start menu procedure doesn't work) To turn on power considerations, types of the notebook's operation. Turning the Notebook On and Off You can start -up time. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power...
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... and the battery is not connected. Off: The AC adapter is charging. Num Lock must also be on the front of the notebook report power status, battery status, and hard disk activity. Service Manual Product Information 1-15 The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. Blinking...
... and the battery is not connected. Off: The AC adapter is charging. Num Lock must also be on the front of the notebook report power status, battery status, and hard disk activity. Service Manual Product Information 1-15 The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. Blinking...
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... is active (as marked on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key-a shortcut key sequence-for various system controls. Hot Key...
... is active (as marked on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key-a shortcut key sequence-for various system controls. Hot Key...
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... in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 Press the power...
... in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 Press the power...