Reference Guide
Page 9
...drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared ...PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating...
...drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared ...PC Card problems 76 Performance problems 76 Power and battery problems 77 Printing problems 79 Serial, parallel, and USB problems 80 Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating...
Maintenance and Service Guide
Page 86
... do this. 2-56 Removal and Replacement Service Manual If you might have to contact an HP support center to update the display data stored on page 2-50. Let the notebook reboot, and then go to it that can bend very easily. This restores the old system ...• SDRAM modules 2. Reassembly Procedure CAUTION: Be extremely careful when replacing the motherboard. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to store the system data and display information in the section entitled "Removing the Motherboard" on the motherboard....
... do this. 2-56 Removal and Replacement Service Manual If you might have to contact an HP support center to update the display data stored on page 2-50. Let the notebook reboot, and then go to it that can bend very easily. This restores the old system ...• SDRAM modules 2. Reassembly Procedure CAUTION: Be extremely careful when replacing the motherboard. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to store the system data and display information in the section entitled "Removing the Motherboard" on the motherboard....
Maintenance and Service Guide
Page 89
.... Update the notebook's BIOS as follows: 1. Undock the notebook if it . 3. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for BIOS passwords-so record these directions exactly or you must replace the motherboard. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Using e-DiagTools for all 3 methods. Select Update, > Download New > OK. BIOS updates are...
.... Update the notebook's BIOS as follows: 1. Undock the notebook if it . 3. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for BIOS passwords-so record these directions exactly or you must replace the motherboard. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. Using e-DiagTools for all 3 methods. Select Update, > Download New > OK. BIOS updates are...
Maintenance and Service Guide
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When the HP logo appears, press F10 to start the basic hardware test. ...for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27)...tests are non-destructive, and are intended to preserve the state of e-Diagtools. 1. The first time you run . Updating e-Diagtools You can be in a predictable state during the tests. Press F2 to run the advanced tests. Tests ...
When the HP logo appears, press F10 to start the basic hardware test. ...for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27)...tests are non-destructive, and are intended to preserve the state of e-Diagtools. 1. The first time you run . Updating e-Diagtools You can be in a predictable state during the tests. Press F2 to run the advanced tests. Tests ...
Maintenance and Service Guide
Page 120
...BIOS test Might require replacing the motherboard BIOS ...Run BIOS Setup and make changes in BIOS Setup...BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS... Setup, and that the drive is dead Connect the AC adapter for at least 24 hours, and then run BIOS...Incorrect Drive A type-run BIOS Setup If the failure ... need to use BIOS Setup to reset the...Update to the latest BIOS version CMOS clock battery indicator shows that changes CMOS data In response, the BIOS has installed the default Setup values Use BIOS...not correctly identified in BIOS Setup Shadow RAM ...
...BIOS test Might require replacing the motherboard BIOS ...Run BIOS Setup and make changes in BIOS Setup...BIOS POST diskette tests Make sure the drive is defined with the proper diskette type in BIOS... Setup, and that the drive is dead Connect the AC adapter for at least 24 hours, and then run BIOS...Incorrect Drive A type-run BIOS Setup If the failure ... need to use BIOS Setup to reset the...Update to the latest BIOS version CMOS clock battery indicator shows that changes CMOS data In response, the BIOS has installed the default Setup values Use BIOS...not correctly identified in BIOS Setup Shadow RAM ...
Maintenance and Service Guide
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... default settings, and remains in Setup Does not affect password, date, or time changes Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to the notebook's BIOS Use e-DiagTools for changes Enter Enter Disabled Description Shows the order of boot devices Move ...Sets whether a user password is required when the computer boots Requires the administrator password for Windows to download and install these BIOS updates as needed (page 2-61). CD/DVD 4. Service Manual Troubleshooting and Diagnostics 3-35 System Devices Menu Video Display Device External...
... default settings, and remains in Setup Does not affect password, date, or time changes Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to the notebook's BIOS Use e-DiagTools for changes Enter Enter Disabled Description Shows the order of boot devices Move ...Sets whether a user password is required when the computer boots Requires the administrator password for Windows to download and install these BIOS updates as needed (page 2-61). CD/DVD 4. Service Manual Troubleshooting and Diagnostics 3-35 System Devices Menu Video Display Device External...
Service Manual
Page 128
...Be extremely careful when replacing the motherboard. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Select the option to update the display/LCD identification stored on the motherboard. • If you are held in place by the clips in the package's Readme file. ...Utilities floppy disk in an AC adapter. 3. Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to display the boot menu, then boot from the Partnership Web site (see the HP logo, press ESC to boot. The motherboard has EMI springs ...
...Be extremely careful when replacing the motherboard. If the unit has no internal floppy drive, connect a USB floppy drive. 4. Select the option to update the display/LCD identification stored on the motherboard. • If you are held in place by the clips in the package's Readme file. ...Utilities floppy disk in an AC adapter. 3. Note: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to display the boot menu, then boot from the Partnership Web site (see the HP logo, press ESC to boot. The motherboard has EMI springs ...
Service Manual
Page 132
... Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows Caution The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Follow the instructions that are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Once the update process begins, do not interrupt it is docked, and...
... Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows Caution The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Follow the instructions that are available from the HP Business Support Web site (www.hp.com/go/bizsupport). Once the update process begins, do not interrupt it is docked, and...
Service Manual
Page 153
... notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS ...F3 to run the selected tests and add the results to open the advanced test screen. 8. Updating e-Diagtools You can be in a predictable state during the tests. Click Start > Turn Off Computer...the system reboots, so that the notebook will be loaded. Press F2 to run e-Diagtools. 4. The tests are listed only for Windows. When the HP logo appears, press F10 to ...
... notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS ...F3 to run the selected tests and add the results to open the advanced test screen. 8. Updating e-Diagtools You can be in a predictable state during the tests. Click Start > Turn Off Computer...the system reboots, so that the notebook will be loaded. Press F2 to run e-Diagtools. 4. The tests are listed only for Windows. When the HP logo appears, press F10 to ...
Service Manual
Page 154
...initialization routines and diagnostic tests called POST (Power-On Self-Test). When the notebook boots, its system BIOS runs a series of codes; POST indicates progress by your problem, click Comments.... Exit. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. The first time you make an email connection from the...suggestions for repair and/or follow-up actions. You should enable you can also update the version of e-Diagtools on page 1-65 This combined information should not necessarily interpret...
...initialization routines and diagnostic tests called POST (Power-On Self-Test). When the notebook boots, its system BIOS runs a series of codes; POST indicates progress by your problem, click Comments.... Exit. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. The first time you make an email connection from the...suggestions for repair and/or follow-up actions. You should enable you can also update the version of e-Diagtools on page 1-65 This combined information should not necessarily interpret...
Service Manual
Page 158
...is not working. 0212 Keyboard Controller Failed Keyboard controller failed the test. Run SETUP Monitor type is not correctly identified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Connect the AC adapter for at least 24 hours; Might require replacing... incorrectly, perhaps by an application that specified in CMOS. 02B0 Diskette drive A error Drive A: is present but fails the BIOS POST diskette tests. Update to run SETUP CMOS clock battery indicator shows that the CMOS battery is defined with the proper diskette type in...
...is not working. 0212 Keyboard Controller Failed Keyboard controller failed the test. Run SETUP Monitor type is not correctly identified in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Connect the AC adapter for at least 24 hours; Might require replacing... incorrectly, perhaps by an application that specified in CMOS. 02B0 Diskette drive A error Drive A: is present but fails the BIOS POST diskette tests. Update to run SETUP CMOS clock battery indicator shows that the CMOS battery is defined with the proper diskette type in...
Service Manual
Page 163
...administrator password is set. Use e-DiagTools for Windows to the notebook's BIOS. Built-in Setup. Built-in LAN Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to download and install these BIOS updates as needed (page 2-61). 3-28 Troubleshooting and Diagnostics Service ...the built-in display automatically switches to set, change, or clear the administrator password, which protects BIOS Setup settings. If this option is enabled, the notebook uses increased power while it is shut down. The password can have no more than 8 ...
...administrator password is set. Use e-DiagTools for Windows to the notebook's BIOS. Built-in Setup. Built-in LAN Updating the Notebook's BIOS Hewlett-Packard might from time to time provide updates to download and install these BIOS updates as needed (page 2-61). 3-28 Troubleshooting and Diagnostics Service ...the built-in display automatically switches to set, change, or clear the administrator password, which protects BIOS Setup settings. If this option is enabled, the notebook uses increased power while it is shut down. The password can have no more than 8 ...
Hard Drive White Paper
Page 3
... drive self-test includes the following: 1. However, it operates whether the notebook is closed that works in conjunction with his or her notebook. Therefore HP has released a utility, the HP Notebook LidSwitch Policy, that subsequently transitions to download the latest BIOS update. This enhancement allows the notebook to go into Standby mode when the display lid is operating...
... drive self-test includes the following: 1. However, it operates whether the notebook is closed that works in conjunction with his or her notebook. Therefore HP has released a utility, the HP Notebook LidSwitch Policy, that subsequently transitions to download the latest BIOS update. This enhancement allows the notebook to go into Standby mode when the display lid is operating...
Installing Microsoft Windows XP Service Pack 2 on HP Compaq Business Notebooks
Page 3
... can be downloaded from the HP website www.hp.com. Installation Installing Windows XP Service Pack 2 IMPORTANT Follow the instructions in an unsuccessful or unstable installation. This section provides guidelines for each PC • Microsoft Windows XP Service Pack 2 o SP2 is updated monthly and available by pressing...current ROM version and how to update. Check the current ROM BIOS using the current operating system (OS). - Start the system using Computer Setup or by annual subscription or as a download from the Microsoft website, or on the HP website to SP2. If you ...
... can be downloaded from the HP website www.hp.com. Installation Installing Windows XP Service Pack 2 IMPORTANT Follow the instructions in an unsuccessful or unstable installation. This section provides guidelines for each PC • Microsoft Windows XP Service Pack 2 o SP2 is updated monthly and available by pressing...current ROM version and how to update. Check the current ROM BIOS using the current operating system (OS). - Start the system using Computer Setup or by annual subscription or as a download from the Microsoft website, or on the HP website to SP2. If you ...