HP StorageWorks 4100 - RAID Array Support and Manuals
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Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 4
... Channel Diagnostics for Windows 95/98 3-1 Compaq Fibre Channel Backup Diagnostics for Windows NT 3-2 Installing Compaq Fibre Channel Diagnostics for Windows CE 3-3 Installing Compaq Fibre Channel Diagnostics for Windows 95 or 98 3-4 Installing Compaq Fibre Channel Backup Diagnostics for Windows NT 3-4
Chapter 4
StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts
Overview of the...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 9
... Diagnostics Utility, and includes detailed troubleshooting flow charts to verify the installation and operation of a new or existing FC-AL. 1 Chapter
Introduction
The Compaq StorageWorks Fibre Channel Troubleshooting Guide provides a description of Compaq StorageWorks RAID Array 4000 and 4100 components for primary and Enterprise Backup Solution components for link errors within the FC-AL.
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 16
... interface ports I Scalability-add or modify the loop as the central point of interconnect for the FC-AL. 1-8 Compaq StorageWorks Fibre Channel Troubleshooting Guide
Storage Hub 7
The Compaq Fibre Channel Storage Hub 7 functions as requirements dictate I Expandability-supports up to six storage devices per Fibre Channel Host Bus Adapter I Spatial economy-takes up only 1U of...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 20
...(s) or RA4100(s). 8.
Replacing the Fibre Channel Host Bus Adapter
When a Fibre Channel Host Bus Adapter fails in a StorageWorks RAID Array 4000 or 4100 storage system. Power down the RA4000(s) or RA4100(s) attached to the Compaq StorageWorks Fibre Channel Host Bus Adapter Installation Guide and Compaq StorageWorks RAID 4000 User Guide or Compaq StorageWorks RAID 4100 User Guide for details...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 38
... also be sure to uninstall the current version and install the desired version according to the procedures below. It can not coexist with the Fibre Channel Tape Controller and the DLT 15 Cartridge Library Model 3570 on the Fibre Channel Arbitrated Loop.
3-2 Compaq StorageWorks Fibre Channel Troubleshooting Guide
Compaq Fibre Channel Backup Diagnostics for Windows NT
The...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 41
... Storage Hub and the Fibre Channel Array Controller (page
4-12) I Checking the Link between the Storage Hub and the Fibre Channel Host Bus Adapter
(page 4-15) I Fibre Channel Loopback Test (4-17) 4 Chapter
StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts
This chapter contains troubleshooting flow charts that will help diagnose problems on a FC-AL in an RA4000...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 43
StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-3
A
Use the Determining A Bad Link flow chart
When using the Fibre Channel Fault Isolation Utility, were errors on the
FC-AL indicated?
Use the Some Fibre Channel Array Controllers Are Detected flow chart
No
When using the Fibre Channel Fault Isolation Utility, were all Fibre Channel
Array Controllers missing? Use...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 45
StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-5
B
Highlight a server in Error Histogram? Any errors in the Fault Isolation Utility
Note: Loop errors may occur briefly as a result of starting the Fault Isolation Utility or adding or removing Fibre Channel Array Controllers.
This is normal. No
Done
Yes
Go to Determining Bad Link flow chart
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 47
.... No
See Appendix A for the location
of the Fibre
Channel Array Controller.
Determine which ALPAs are
not shown by the utility. Is the Active LED
blinking on the Fibre Channel
Array Controller not returning an ALPA? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-7
Some Fibre Channel Array Controllers Are Detected
Begin
Run the Fault Isolation utility.
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 49
... except one. Unplug all Fibre Channel Array Controllers?
Return
Yes
Replace the GBIC. Run the Utility program again. Is the Active LED blinking on the Storage Hub 7 that power is
active. See Appendix A.
Yes
Reset the Fibre Channel Array Controller and run the utility
program again. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-9
C1
Are the...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 51
The cable
connector ferrules must be inserted fully into GBIC correctly.
No
Return
Yes Done StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-11
D
Check that cable connector is inserted into the connector and not recessed.
Check with the Fault Isolation Utility to see if the problem was
corrected. Was the problem corrected?
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 53
... power source is active
No
Did the loopback test fail with an internal error message? Go to make sure the power supply is
secure and the power...Fibre Channel Array Controller. Possible Fibre Channel Array failure. Yes
Check to the Fibre Channel Loopback
Test flow chart. Check
seating of the Fibre Channel Array Controller. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 55
...replace them with the Fault Isolation Utility. Is the FC-AL functioning
Yes
End
normally? No Connect a GBIC and cable to the Fibre Channel Array Controller. Use the Flow Chart on page 4-12
Another method to troubleshoot...
or Hub 12 to the Fibre
Channel Host Bus Adapter. F StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-15
Checking the Link Between the Storage Hub and the...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 57
...? no
yes
G1 StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-17
Fibre Channel Loopback Test
Begin
The Fibre Channel Loopback test is a method to verify proper function of cables, GBICs and nodes of the Fibre Channel Troubleshooting option kit (P/N 234468-B21)
The Fibre Array User Diagnostics Utility (located on the SmartStart and Support Software CD) contains...
Compaq StorageWorks Fibre Channel Troubleshooting Guide - Page 59
... indicated? Done
Yes
No Return
Replace the GBIC or Fibre Channel Cable, depending on which was being tested.
Done Yes Replace the Fibre Channel Array Controller.
Return to page 4-17 to begin the Fibre Channel Loopback Test flowchart again.
StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-19
G1
GBIC not plugged-in error? No
Yes
Reseat the...
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