Quick Setup & Getting Started (Combo)
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...● Run the diagnostics utility. Refer to the comprehensive online technical support at www.hp.com/ support. Refer to isolate the exact problem before calling for Technical Support If you... on the Documentation and Diagnostics CD for more information. ● Run the Drive Protection System (DPS) Self-Test in this guide for more information. There may be a problem ... for Technical Support 7 The flashing lights are working properly. ● If you are error codes that you recently installed new software, uninstall the software and see if the computer functions properly...
...● Run the diagnostics utility. Refer to the comprehensive online technical support at www.hp.com/ support. Refer to isolate the exact problem before calling for Technical Support If you... on the Documentation and Diagnostics CD for more information. ● Run the Drive Protection System (DPS) Self-Test in this guide for more information. There may be a problem ... for Technical Support 7 The flashing lights are working properly. ● If you are error codes that you recently installed new software, uninstall the software and see if the computer functions properly...
Quick Setup & Getting Started (Combo)
Page 17
...for at least four seconds then press the power button again to restart the computer. The flashing lights are error codes that will not shut down the computer by pressing any key. If the system remains in suspend mode for details. ● Turn up the brightness and contrast controls of the monitor if... the monitor is dim. ● Press and hold any key on the keyboard or pressing the power button. If the system will help you diagnose the problem. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general ...
...for at least four seconds then press the power button again to restart the computer. The flashing lights are error codes that will not shut down the computer by pressing any key. If the system remains in suspend mode for details. ● Turn up the brightness and contrast controls of the monitor if... the monitor is dim. ● Press and hold any key on the keyboard or pressing the power button. If the system will help you diagnose the problem. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general ...
Quick Setup & Getting Started (Combo)
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... every two seconds. None required. Press any key or move the mouse to the system board. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. Power off the computer and remove the power cord... before touching. None Computer on the system board. None Red Power LED flashes 2 two times, once every second, followed ...
... every two seconds. None required. Press any key or move the mouse to the system board. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. Power off the computer and remove the power cord... before touching. None Computer on the system board. None Red Power LED flashes 2 two times, once every second, followed ...
Quick Setup & Getting Started (Combo)
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... 4 or 6-wire power supply cable is causing the failure. Power on the system board. 2. Red Power LED flashes 5 five times, once every second, followed by a two second pause. Pre-video memory error. Red Power LED flashes 3 three times, once every second, followed by a...Power failure (power 1. Continue adding devices one at a time to see that is seated into the connector on the system. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action properly attached to reseat, install, or remove a DIMM module. 1. ...
... 4 or 6-wire power supply cable is causing the failure. Power on the system board. 2. Red Power LED flashes 5 five times, once every second, followed by a two second pause. Pre-video memory error. Red Power LED flashes 3 three times, once every second, followed by a...Power failure (power 1. Continue adding devices one at a time to see that is seated into the connector on the system. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action properly attached to reseat, install, or remove a DIMM module. 1. ...
Quick Setup & Getting Started (Combo)
Page 28
... Pre-video graphics error. Replace the processor. 20 Quick Setup & Getting Started ENWW Replace the system board. Red Power LED flashes 7 seven times, once every second, followed by a two second pause. Replace the system board. Replace the system board. For systems with HP memory. 4. Red... Power LED flashes 8 eight times, once every second, followed by a two second pause. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause...
... Pre-video graphics error. Replace the processor. 20 Quick Setup & Getting Started ENWW Replace the system board. Red Power LED flashes 7 seven times, once every second, followed by a two second pause. Replace the system board. Replace the system board. For systems with HP memory. 4. Red... Power LED flashes 8 eight times, once every second, followed by a two second pause. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 9
... General Requirements ...127 Japanese Power Cord Requirements 127 Country-Specific Requirements ...128 Appendix C POST Error Messages Power-On Self-Test (POST) ...129 POST Numeric Codes and Text Messages 130 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 136 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ...139 Before You Call for Technical Support...
... General Requirements ...127 Japanese Power Cord Requirements 127 Country-Specific Requirements ...128 Appendix C POST Error Messages Power-On Self-Test (POST) ...129 POST Numeric Codes and Text Messages 130 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 136 Appendix D Troubleshooting Without Diagnostics Safety and Comfort ...139 Before You Call for Technical Support...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 30
...problem. Saving and Printing Information in HP Insight Diagnostics You can not save the information displayed in the Error Log tab located on the screen. 1. The system will be 64 MB or higher). Insert a USB 2.0 HP Drive Key (capacity must be saved to a USB 2.0 HP Drive Key (64MB or higher)....button will clear the contents of the screen. 3. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. You can save to USB key. 4. The error codes are not supported. 2. Log Tab The Log tab contains a Test Log tab and an...
...problem. Saving and Printing Information in HP Insight Diagnostics You can not save the information displayed in the Error Log tab located on the screen. 1. The system will be 64 MB or higher). Insert a USB 2.0 HP Drive Key (capacity must be saved to a USB 2.0 HP Drive Key (64MB or higher)....button will clear the contents of the screen. 3. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. You can save to USB key. 4. The error codes are not supported. 2. Log Tab The Log tab contains a Test Log tab and an...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 59
...400-700 mV 3.3 V, 5 V, 12 V N/A 3.0 Gb/s SATA connectors on the system board are supported on any of these models of computer. 5 Serial and Parallel ATA Drive...SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models. No PATA drives are color coded to make identification easier. ENWW... SATA Hard Drives 49 SATA Identification Primary channel, device 0 Primary channel, device 1 Secondary channel, device 0 Color Dark blue Light Blue White Port SATA 0 SATA 2 SATA 1 Attachment Sequence 1 4 2 NOTE: If there is an error...
...400-700 mV 3.3 V, 5 V, 12 V N/A 3.0 Gb/s SATA connectors on the system board are supported on any of these models of computer. 5 Serial and Parallel ATA Drive...SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models. No PATA drives are color coded to make identification easier. ENWW... SATA Hard Drives 49 SATA Identification Primary channel, device 0 Primary channel, device 1 Secondary channel, device 0 Color Dark blue Light Blue White Port SATA 0 SATA 2 SATA 1 Attachment Sequence 1 4 2 NOTE: If there is an error...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 139
... Computer Setup (F10) Utility Guide on a regularly scheduled basis. POST Message Disabled suppresses most system messages during POST, press any key (except F10 or F12). You will display the error message. C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you can take to resolve...
... Computer Setup (F10) Utility Guide on a regularly scheduled basis. POST Message Disabled suppresses most system messages during POST, press any key (except F10 or F12). You will display the error message. C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you can take to resolve...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 140
Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Internal PXE option ROM is used for booting from being downloaded during POST to...be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on the screen. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. Remove expansion boards. 3. NOTE: The computer will beep once after a POST text...
Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Internal PXE option ROM is used for booting from being downloaded during POST to...be replaced. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on the screen. POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. Remove expansion boards. 3. NOTE: The computer will beep once after a POST text...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 146
... of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to the processor. Contact an authorized reseller or service provider. 1. Look for flashing LEDs on a PS/2 keyboard, look for the LED ...the processor cooling fan is always applied to see that the processor is plugged onto the system board header. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. If fan is plugged in Suspend to wake the ...
... of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to the processor. Contact an authorized reseller or service provider. 1. Look for flashing LEDs on a PS/2 keyboard, look for the LED ...the processor cooling fan is always applied to see that the processor is plugged onto the system board header. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. If fan is plugged in Suspend to wake the ...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 149
... solutions below to try to isolate the exact problem before calling for Technical Support If you are error codes that may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ergo, for more information. ● Check the Power LED on the front of the ...For more information. ● If the screen is blank, plug the monitor into the network connection. Refer to POST Error Messages on page 129 for more information. ● Run the Drive Protection System (DPS) Self-Test in this chapter for a Class B digital device, pursuant to the Safety & Comfort Guide on ...
... solutions below to try to isolate the exact problem before calling for Technical Support If you are error codes that may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ergo, for more information. ● Check the Power LED on the front of the ...For more information. ● If the screen is blank, plug the monitor into the network connection. Refer to POST Error Messages on page 129 for more information. ● Run the Drive Protection System (DPS) Self-Test in this chapter for a Class B digital device, pursuant to the Safety & Comfort Guide on ...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 150
...www.hp.com/support. ● Refer to your local authorized service provider or dealer. CD will help you call. ● Write down the computer serial number and product ID number, and the monitor serial number before taking further action: ● Check that the computer and monitor are error codes ... If you encounter problems with the service technician. ● Remove any key. If it is flashing red. If the system beeps, then the keyboard should be prepared to do the following to a Recovery Point created in front of your service call for more information on the hard drive.
...www.hp.com/support. ● Refer to your local authorized service provider or dealer. CD will help you call. ● Write down the computer serial number and product ID number, and the monitor serial number before taking further action: ● Check that the computer and monitor are error codes ... If you encounter problems with the service technician. ● Remove any key. If it is flashing red. If the system beeps, then the keyboard should be prepared to do the following to a Recovery Point created in front of your service call for more information on the hard drive.
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 192
...28 System Software Manager 27 HP Backup and Recovery Manager 2 HP Client Catalog for SMS 30 HP Drive Key bootable 35 DiskOnKey 35 HP Insight Diagnostics 17 HP Lifecycle solutions 23 HP OpenView Agent 24 HP ...OpenView Client Configuration Manager 29 HPQFlash 33 I industry standards 39 infrared (IR) transceiver, enternal, pin assignments 120 initial configuration 23 Insight Diagnostics 17 installing memory 69 security locks 61 Intel vPro-branded PCs with Active Management Technology 30 internal temperature of changes 32 numeric error codes...
...28 System Software Manager 27 HP Backup and Recovery Manager 2 HP Client Catalog for SMS 30 HP Drive Key bootable 35 DiskOnKey 35 HP Insight Diagnostics 17 HP Lifecycle solutions 23 HP OpenView Agent 24 HP ...OpenView Client Configuration Manager 29 HPQFlash 33 I industry standards 39 infrared (IR) transceiver, enternal, pin assignments 120 initial configuration 23 Insight Diagnostics 17 installing memory 69 security locks 61 Intel vPro-branded PCs with Active Management Technology 30 internal temperature of changes 32 numeric error codes...
Troubleshooting Guide
Page 10
... help solve the problem. To find an error code description quickly, enter the code in the Help tab. Help Tab The Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on tests that are...
... help solve the problem. To find an error code description quickly, enter the code in the Help tab. Help Tab The Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on tests that are...
Troubleshooting Guide
Page 13
...one is blank, plug the monitor into the network connection. The flashing lights are error codes that you know is flashing red. Or, change out the monitor with a monitor... the Drive Protection System (DPS) Self-Test in discomfort or serious injury. Refer to see if the computer functions properly. NOTE: For information on specific error messages that may ...be a problem with the limits for a Class B digital device, pursuant to Chapter 1, Computer Diagnostic Features on page 1 for more information on the screen during Power-On Self-Test (POST) at http://www.hp...
...one is blank, plug the monitor into the network connection. The flashing lights are error codes that you know is flashing red. Or, change out the monitor with a monitor... the Drive Protection System (DPS) Self-Test in discomfort or serious injury. Refer to see if the computer functions properly. NOTE: For information on specific error messages that may ...be a problem with the limits for a Class B digital device, pursuant to Chapter 1, Computer Diagnostic Features on page 1 for more information on the screen during Power-On Self-Test (POST) at http://www.hp...
Troubleshooting Guide
Page 14
... Plus! CD will boot without all data on using a Windows operating system, boot the computer to the Safe Mode to see if it will erase all of peers and HP experts. The flashing lights are error codes that the monitor is turned on and the green monitor light is on..., refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. To assist you call your system. ● Remove any software that was recently installed. ● Restore the system to a Recovery Point created in HP Backup and Recovery Manager...
... Plus! CD will boot without all data on using a Windows operating system, boot the computer to the Safe Mode to see if it will erase all of peers and HP experts. The flashing lights are error codes that the monitor is turned on and the green monitor light is on..., refer to the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. To assist you call your system. ● Remove any software that was recently installed. ● Restore the system to a Recovery Point created in HP Backup and Recovery Manager...
Troubleshooting Guide
Page 53
...run all of the system level tests, such as memory count and non-error text messages. NOTE: For more information on Computer Setup, see the Computer Setup (F10) Utility Guide on a regularly scheduled basis. A POST Error Messages This appendix lists the error codes, error messages, and the ...various indicator light and audible sequences that does not run every 1 to 30 days on the Documentation and Diagnostics CD. If a POST error occurs, the screen will display the...
...run all of the system level tests, such as memory count and non-error text messages. NOTE: For more information on Computer Setup, see the Computer Setup (F10) Utility Guide on a regularly scheduled basis. A POST Error Messages This appendix lists the error codes, error messages, and the ...various indicator light and audible sequences that does not run every 1 to 30 days on the Documentation and Diagnostics CD. If a POST error occurs, the screen will display the...
Troubleshooting Guide
Page 60
...injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to the processor. None Green Power LED flashes every two seconds. Beeps stop after fifth iteration but LEDs continue until problem is... before or during POST that do not necessarily have an error code or text message associated with them. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may be performed. Check to wake the computer. ...
...injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to the processor. None Green Power LED flashes every two seconds. Beeps stop after fifth iteration but LEDs continue until problem is... before or during POST that do not necessarily have an error code or text message associated with them. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may be performed. Check to wake the computer. ...
Troubleshooting Guide
Page 69
... DVD problems 37 CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F flashing LEDs 54 front panel problems 41 G general problems 10 H hard drive problems 15 I Insight Diagnostics 1...problems 18 memory problems 34 monitor problems 20 mouse problems 27 N network problems 31 numeric error codes 48 O optical drive problems 37 P password clearing 57 power-on 57 setup 57 POST error messages 47 power problems 14 power-on password 57 printer problems 26 problems audio 24 CD...
... DVD problems 37 CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F flashing LEDs 54 front panel problems 41 G general problems 10 H hard drive problems 15 I Insight Diagnostics 1...problems 18 memory problems 34 monitor problems 20 mouse problems 27 N network problems 31 numeric error codes 48 O optical drive problems 37 P password clearing 57 power-on 57 setup 57 POST error messages 47 power problems 14 power-on password 57 printer problems 26 problems audio 24 CD...