Hardware Reference Guide - HP rp5700
Page 9
... Connector (purple) 8 4 Universal Serial Bus (USB) Connector 9 5 Serial Connector* 10 RJ-45 Network Connector Parallel Connector Monitor Connector Line-Out Connector for details. If a PCI graphics card is installed, the connectors on the card and the system board may vary by model.
... Connector (purple) 8 4 Universal Serial Bus (USB) Connector 9 5 Serial Connector* 10 RJ-45 Network Connector Parallel Connector Monitor Connector Line-Out Connector for details. If a PCI graphics card is installed, the connectors on the card and the system board may vary by model.
Quick Setup & Getting Started (Combo)
Page 25
... system board. Power on the system. 2. For systems with a graphics card: 1. ENWW Basic Troubleshooting 17 For systems with integrated graphics, replace the system board. Reseat the graphics card. Replace the system board. Check each option card by removing the cards one at time (if multiple cards), then power on the system ...but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Once bad card is bad. Replace third-party memory with HP memory. 4. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red five times...
... system board. Power on the system. 2. For systems with a graphics card: 1. ENWW Basic Troubleshooting 17 For systems with integrated graphics, replace the system board. Reseat the graphics card. Replace the system board. Check each option card by removing the cards one at time (if multiple cards), then power on the system ...but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Once bad card is bad. Replace third-party memory with HP memory. 4. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red five times...
Quick Setup & Getting Started (Combo)
Page 28
... LED flashes 8 eight times, once every second, followed by a two second pause. Replace the processor. 20 Quick Setup & Getting Started ENWW For systems with HP memory. 4. Reseat the graphics card. 2. For systems with the latest BIOS image. Red Power LED flashes 7 seven times, once every second, followed by a two second pause. Invalid ROM based on...
... LED flashes 8 eight times, once every second, followed by a two second pause. Replace the processor. 20 Quick Setup & Getting Started ENWW For systems with HP memory. 4. Reseat the graphics card. 2. For systems with the latest BIOS image. Red Power LED flashes 7 seven times, once every second, followed by a two second pause. Invalid ROM based on...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 142
... with computer turned off . 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 404-Parallel Port Address Conflict Detected Both external and internal ports are depressed. 4. Reseat the graphics card (if applicable). 2. Reseat fan cable. 3....or may have malfunctioned. 1. Replace the keyboard. 4. Reconfigure card resources and/or run Computer Setup. 410-Audio Interrupt Conflict IRQ address conflicts with another device. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image...
... with computer turned off . 2. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 404-Parallel Port Address Conflict Detected Both external and internal ports are depressed. 4. Reseat the graphics card (if applicable). 2. Reseat fan cable. 3....or may have malfunctioned. 1. Replace the keyboard. 4. Reconfigure card resources and/or run Computer Setup. 410-Audio Interrupt Conflict IRQ address conflicts with another device. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 144
For optimal performance, the SATA 0 and SATA 1 connectors must be causing a Remove third-party graphics card to see if the problem. Drivelock is enabled on one device, use SATA 0. Run Computer Setup. problem goes away. Network Server Mode Active and...hard drives, and they cannot be entered, download from http://www.hp.com. 2. Ensure SATA connectors are used before SATA 2 and SATA 3. For each listed Drivelock-capable SATA device, ensure Drivelock is about to be accessed while the system is giving correct error message. Invalid Electronic Serial Number Electronic serial ...
For optimal performance, the SATA 0 and SATA 1 connectors must be causing a Remove third-party graphics card to see if the problem. Drivelock is enabled on one device, use SATA 0. Run Computer Setup. problem goes away. Network Server Mode Active and...hard drives, and they cannot be entered, download from http://www.hp.com. 2. Ensure SATA connectors are used before SATA 2 and SATA 3. For each listed Drivelock-capable SATA device, ensure Drivelock is about to be accessed while the system is giving correct error message. Invalid Electronic Serial Number Electronic serial ...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 145
Third-party graphics card may be causing a Remove third-party graphics card to see if the processor fan spins. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Parity Check 2 Parity RAM ...failure. Remove the computer cover, press the power button, and see if the problem. ENWW POST Numeric Codes and Text Messages 135 System will ...
Third-party graphics card may be causing a Remove third-party graphics card to see if the processor fan spins. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Parity Check 2 Parity RAM ...failure. Remove the computer cover, press the power button, and see if the problem. ENWW POST Numeric Codes and Text Messages 135 System will ...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 147
...cord before attempting to video). Reseat DIMMs. 2. Reflash the system ROM with a graphics card: 1. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on the system. Beeps stop after fifth iteration but LEDs continue until problem is... two second pause. Pre-video graphics error. Reseat the graphics card. 2. Replace the graphics card. 3. Check if a device is solved. Replace DIMMs one at a time to isolate the faulty module. 3. For systems with the latest BIOS image. For systems with HP memory. 4. Beeps stop after ...
...cord before attempting to video). Reseat DIMMs. 2. Reflash the system ROM with a graphics card: 1. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on the system. Beeps stop after fifth iteration but LEDs continue until problem is... two second pause. Pre-video graphics error. Reseat the graphics card. 2. Replace the graphics card. 3. Check if a device is solved. Replace DIMMs one at a time to isolate the faulty module. 3. For systems with the latest BIOS image. For systems with HP memory. 4. Beeps stop after ...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 161
... x 16 connector; Cause Solution The SDVO connector on . Solving Display Problems If you encounter display problems, see Press F8 in graphics card connector, plug the monitor cable into the graphics card connector on the platform's system board. Table D-5 Solving Display Problems Blank screen (no video). Turn on the monitor and check that came with the...
... x 16 connector; Cause Solution The SDVO connector on . Solving Display Problems If you encounter display problems, see Press F8 in graphics card connector, plug the monitor cable into the graphics card connector on the platform's system board. Table D-5 Solving Display Problems Blank screen (no video). Turn on the monitor and check that came with the...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 162
... used with Disable monitor energy saver feature. Check that the graphics cable is being used with a graphics card: 1. For systems with HP memory. 4. Replace DIMMs one at a time to video). Replace third-party memory with integrated graphics, replace the system board. Replace the system board. Power on the system. 2. Blank screen and the power LED flashes Red seven times...
... used with Disable monitor energy saver feature. Check that the graphics cable is being used with a graphics card: 1. For systems with HP memory. 4. Replace DIMMs one at a time to video). Replace third-party memory with integrated graphics, replace the system board. Replace the system board. Power on the system. 2. Blank screen and the power LED flashes Red seven times...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 163
... or requested resolution cannot be set higher than what the Restart the computer and enter Safe Mode. Change requested resolution. Replace the graphics card. The picture is off while connecting the video cable. Fluorescent lights or fans may be incorrectly adjusted. "No Connection, Check Signal...Cause Solution Video resolution and refresh rate are not interfering with the monitor for instructions. drivers may need adjustment. In a two-monitor system or if another monitor is not capable of the image. CAUTION: Ensure that the computer power is broken up, rolls, jitters,...
... or requested resolution cannot be set higher than what the Restart the computer and enter Safe Mode. Change requested resolution. Replace the graphics card. The picture is off while connecting the video cable. Fluorescent lights or fans may be incorrectly adjusted. "No Connection, Check Signal...Cause Solution Video resolution and refresh rate are not interfering with the monitor for instructions. drivers may need adjustment. In a two-monitor system or if another monitor is not capable of the image. CAUTION: Ensure that the computer power is broken up, rolls, jitters,...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 164
...the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is normal for the degaussing coil to be 1. faint vertical bars; Manually synchronize the Clock ...and Clock Phase onscreen display functions. Click Start > All Programs > Accessories > System Tools > Character Map. It is bad. 1. High pitched noise coming...
...the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is normal for the degaussing coil to be 1. faint vertical bars; Manually synchronize the Clock ...and Clock Phase onscreen display functions. Click Start > All Programs > Accessories > System Tools > Character Map. It is bad. 1. High pitched noise coming...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 171
... beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board For systems with a graphics card: is bad. 1. Replace the system board. For systems with HP memory. 4. Check each option card by a two second pause, and the computer beeps ten times. (Beeps stop after fifth...
... beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board For systems with a graphics card: is bad. 1. Replace the system board. For systems with HP memory. 4. Check each option card by a two second pause, and the computer beeps ten times. (Beeps stop after fifth...
Illustrated Parts & Service Map: HP rp5700 Busines System
Page 4
... the system. 4. If you are in the text box and press the Enter key. 4. The SoftPaq number is not optimized each channel has the same amount of computer until password is restarted. Setup Utilities. Clear CMOS memory. 2. Reseat graphics card. 2. Check for firmware patch for proper seating, type, and HP compatibility. 3. Change the processor. rp5700...
... the system. 4. If you are in the text box and press the Enter key. 4. The SoftPaq number is not optimized each channel has the same amount of computer until password is restarted. Setup Utilities. Clear CMOS memory. 2. Reseat graphics card. 2. Check for firmware patch for proper seating, type, and HP compatibility. 3. Change the processor. rp5700...
Troubleshooting Guide
Page 26
...Computer is corrupted; The cable connections are enabled. System ROM is in the computer are used to give multi-monitor capabilities to the electrical outlet. Cannot enable integrated graphics after installing a PCI Express graphics card. Press any unsaved data. Restart the computer and... press F8 during startup when you will not sync at the Be sure that connector and reboot the system. Cause Solution The SDVO connector...
...Computer is corrupted; The cable connections are enabled. System ROM is in the computer are used to give multi-monitor capabilities to the electrical outlet. Cannot enable integrated graphics after installing a PCI Express graphics card. Press any unsaved data. Restart the computer and... press F8 during startup when you will not sync at the Be sure that connector and reboot the system. Cause Solution The SDVO connector...
Troubleshooting Guide
Page 27
... not function properly when used with HP memory. 4. Cause Solution Monitor without energy saver capabilities is securely connected to isolate the faulty module. 3. Dim characters. Solution Adjust the monitor brightness and contrast controls. Replace the system board. Replace the graphics card. 3. Replace the system board. Reseat the graphics card. Replace the system board. Cables are not set properly...
... not function properly when used with HP memory. 4. Cause Solution Monitor without energy saver capabilities is securely connected to isolate the faulty module. 3. Dim characters. Solution Adjust the monitor brightness and contrast controls. Replace the system board. Replace the graphics card. 3. Replace the system board. Reseat the graphics card. Replace the system board. Cables are not set properly...
Troubleshooting Guide
Page 28
... Solution Video resolution and refresh rate are not interfering with the monitor for instructions. Change requested resolution. Replace the graphics card. Image is off while connecting the video cable. CAUTION: Ensure that the computer power is not centered. Cause The...graphics Install the video drivers included in close to be loaded. drivers may need adjustment. Table 2-5 Solving Display Problems (continued) Blurry video or requested resolution cannot be set higher than what the Restart the computer and enter Safe Mode. In a two-monitor system...
... Solution Video resolution and refresh rate are not interfering with the monitor for instructions. Change requested resolution. Replace the graphics card. Image is off while connecting the video cable. CAUTION: Ensure that the computer power is not centered. Cause The...graphics Install the video drivers included in close to be loaded. drivers may need adjustment. Table 2-5 Solving Display Problems (continued) Blurry video or requested resolution cannot be set higher than what the Restart the computer and enter Safe Mode. In a two-monitor system...
Troubleshooting Guide
Page 29
..., select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is normal for some monitors to center the picture on . Replace the graphics card. Cause Solution The font you with the synchronization, go to correctly interpret the... to locate and select the appropriate symbol. Solution None. Cause Solution Monitor degaussing coil has been activated. Reseat the graphics card. 2. Certain typed symbols do not appear correct. Click Start > All Programs > Accessories > System Tools > Character Map.
..., select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is normal for some monitors to center the picture on . Replace the graphics card. Cause Solution The font you with the synchronization, go to correctly interpret the... to locate and select the appropriate symbol. Solution None. Cause Solution Monitor degaussing coil has been activated. Reseat the graphics card. 2. Certain typed symbols do not appear correct. Click Start > All Programs > Accessories > System Tools > Character Map.
Troubleshooting Guide
Page 36
..., or system board For systems with HP memory. 4. Table 2-10 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace third-party memory with a graphics card...
..., or system board For systems with HP memory. 4. Table 2-10 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace third-party memory with a graphics card...
Troubleshooting Guide
Page 56
... IRQ address conflicts with computer turned off . 2. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Ensure that none of the keys are depressed. 3. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 404-Parallel Port Address Conflict Detected Both external...
... IRQ address conflicts with computer turned off . 2. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Ensure that none of the keys are depressed. 3. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. 1. Replace the system board. 404-Parallel Port Address Conflict Detected Both external...
Troubleshooting Guide
Page 59
... 1. Check connector for bent or missing pins. 3. Third-party graphics card may be causing a Remove third-party graphics card to be entered, download the executable file from http://www.hp.com. 2. problem goes away. Parity Check 2 Parity RAM failure. Ensure the heatsink is plugged onto the system board header. Replace keyboard. Remove the computer cover, press...
... 1. Check connector for bent or missing pins. 3. Third-party graphics card may be causing a Remove third-party graphics card to be entered, download the executable file from http://www.hp.com. 2. problem goes away. Parity Check 2 Parity RAM failure. Ensure the heatsink is plugged onto the system board header. Replace keyboard. Remove the computer cover, press...