Getting Started Guide
Page 2
...sole remedy is to request a full refund of the price of Windows functionality. Nothing herein should be bound by the terms of the HP End User License Agreement (EULA). Software terms By installing, copying, downloading, or otherwise using any further information or to return the ... of the computer, please contact your seller. Windows is subject to the refund policy of Windows. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. The only warranties for details. Select Drivers & Downloads, and then follow the on your country. Eighth Edition: August 2016 ...
...sole remedy is to request a full refund of the price of Windows functionality. Nothing herein should be bound by the terms of the HP End User License Agreement (EULA). Software terms By installing, copying, downloading, or otherwise using any further information or to return the ... of the computer, please contact your seller. Windows is subject to the refund policy of Windows. © Copyright 2010, 2012-2014, 2016 HP Development Company, L.P. The only warranties for details. Select Drivers & Downloads, and then follow the on your country. Eighth Edition: August 2016 ...
Getting Started Guide
Page 3
NOTE: Text set off in bodily harm or loss of information. About this manner provides important supplemental information. CAUTION: Text set off in this manner indicates that failure to equipment or loss of life. Text set off in this manner indicates that failure to follow directions could result in damage to follow directions could result in this book WARNING! iii
NOTE: Text set off in bodily harm or loss of information. About this manner provides important supplemental information. CAUTION: Text set off in this manner indicates that failure to equipment or loss of life. Text set off in this manner indicates that failure to follow directions could result in damage to follow directions could result in this book WARNING! iii
Getting Started Guide
Page 5
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
..., no video 2 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call for support 5 Backing up, restoring, and... troubleshooting ...14 Visual inspection: No boot, no power, no video 14 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...15 HP Support Assistant ...15 v
Getting Started Guide
Page 6
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
...Windows is responding (select models only) ........ 18 System Recovery when Windows is not responding (select models only) ...19 System Recovery using HP Recovery Media (select models only 19 Restoring and recovering using Windows tools 20 Using, updating, and maintaining your PC ...21 3 Getting ...Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25 Before you...
Getting Started Guide
Page 9
...When installing optional hardware devices after you turn on the screen. 2. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. NOTE: Be sure that...operating system. We recommend that you can either download a hotfix from installing properly. NOTE: If the computer was not shipped with HP during the activation process may damage the software that there is complete, you must also install the drivers for special offers. Run ...
...When installing optional hardware devices after you turn on the screen. 2. 1 Getting started in online help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. NOTE: Be sure that...operating system. We recommend that you can either download a hotfix from installing properly. NOTE: If the computer was not shipped with HP during the activation process may damage the software that there is complete, you must also install the drivers for special offers. Run ...
Getting Started Guide
Page 10
... and Service Guide (English only) available at http://www.hp.com/support. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. HP Support 6. HP PC Hardware Diagnostics 5. HP Support Assistant troubleshooter 4. Select Find your issue is always... voltage applied to diagnose and resolve potential issues. HP provides several means to the system board. Blink ...
... and Service Guide (English only) available at http://www.hp.com/support. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. HP Support 6. HP PC Hardware Diagnostics 5. HP Support Assistant troubleshooter 4. Select Find your issue is always... voltage applied to diagnose and resolve potential issues. HP provides several means to the system board. Blink ...
Getting Started Guide
Page 11
...these ports, the monitor will not boot to see that helps you encounter problems with components not diagnosed in Computer Setup. HP Support Assistant HP Support Assistant is an HP application that the voltage select switch (some models only) and a single monitor, the monitor must be sure that the ..., you need a driver for that printer model. ● Remove any key. if the monitor is set to the monitor port on your desktop. HP Support Assistant is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ...
...these ports, the monitor will not boot to see that helps you encounter problems with components not diagnosed in Computer Setup. HP Support Assistant HP Support Assistant is an HP application that the voltage select switch (some models only) and a single monitor, the monitor must be sure that the ..., you need a driver for that printer model. ● Remove any key. if the monitor is set to the monitor port on your desktop. HP Support Assistant is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ...
Getting Started Guide
Page 12
...operating system so they effectively isolate hardware failures from one of three places, depending on your operating system. 5. Pressing F2 signals the system to http://hp.com/go/techcenter/pcdiags. 2. or - Turn on page 4) b. Click Download, and then select Run. 4 Chapter 1 Getting started in the BIOS...are provided in the following locations: a. In the text box, enter the product name, and then click Go. - Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the page, and then click Download Drivers. 3. The hard drive c. Press F2 ...
...operating system so they effectively isolate hardware failures from one of three places, depending on your operating system. 5. Pressing F2 signals the system to http://hp.com/go/techcenter/pcdiags. 2. or - Turn on page 4) b. Click Download, and then select Run. 4 Chapter 1 Getting started in the BIOS...are provided in the following locations: a. In the text box, enter the product name, and then click Go. - Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the page, and then click Download Drivers. 3. The hard drive c. Press F2 ...
Getting Started Guide
Page 13
... operating system, use one is flashing and listen for a series of beeps emanating from the wall outlet and allow the internal system components to Using HP PC Hardware Diagnostics on a network: ◦ Use a different network cable to connect your service call is handled properly: ● Before calling: ...for details. ● If the screen is blank, plug the monitor into an AC power source, voltage is also available at http://www.hp.com/support. Refer to cool before you touch them. Comprehensive online technical support is always applied to see if it becomes necessary to call ...
... operating system, use one is flashing and listen for a series of beeps emanating from the wall outlet and allow the internal system components to Using HP PC Hardware Diagnostics on a network: ◦ Use a different network cable to connect your service call is handled properly: ● Before calling: ...for details. ● If the screen is blank, plug the monitor into an AC power source, voltage is also available at http://www.hp.com/support. Refer to cool before you touch them. Comprehensive online technical support is always applied to see if it becomes necessary to call ...
Getting Started Guide
Page 14
...automatically during a Windows update and during other personal files, create a backup of system instability. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. See Backing up the computer, create recovery media. ...6. 2. As you print the recovery procedures and save them for creating specific system restore points, see Help and Support. NOTE: HP recommends that you add photos, video, music, and other system maintenance (such as registry settings. This media can be used to...
...automatically during a Windows update and during other personal files, create a backup of system instability. NOTE: For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. See Backing up the computer, create recovery media. ...6. 2. As you print the recovery procedures and save them for creating specific system restore points, see Help and Support. NOTE: HP recommends that you add photos, video, music, and other system maintenance (such as registry settings. This media can be used to...
Getting Started Guide
Page 15
...you the size of the drive required to store all the data (minimum of 8 GB). To create recovery discs: 1. Click Create recovery media using HP Recovery Manager (select models only) on page 7. ● If Productivity and Tools is normal for the system to 6 DVDs). NOTE: Recovery Media ...sure to use will be able to continue. 3. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. Follow the on the computer. 3. If you are not supported. ● You have a DVD writer. NOTE: The process of ...
...you the size of the drive required to store all the data (minimum of 8 GB). To create recovery discs: 1. Click Create recovery media using HP Recovery Manager (select models only) on page 7. ● If Productivity and Tools is normal for the system to 6 DVDs). NOTE: Recovery Media ...sure to use will be able to continue. 3. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. Follow the on the computer. 3. If you are not supported. ● You have a DVD writer. NOTE: The process of ...
Getting Started Guide
Page 16
... once. Click the Create button to restore your data and settings if a failure occurs. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Label the disc after you create it, and store it in a secure place. From the drop-down menu, select... Windows DVD. Click Next. 6. When the process is required to start the burning process. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. From the drop-down menu, select the drive for burning the recovery media. 4. To create recovery discs, your initial backup...
... once. Click the Create button to restore your data and settings if a failure occurs. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Label the disc after you create it, and store it in a secure place. From the drop-down menu, select... Windows DVD. Click Next. 6. When the process is required to start the burning process. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. From the drop-down menu, select the drive for burning the recovery media. 4. To create recovery discs, your initial backup...
Getting Started Guide
Page 17
... follow the on-screen instructions. System Recovery completely erases and reformats the hard drive, deleting all user information so you made. Go to http://www.hp.com/support, select your backup. You must reinstall any software that was not installed on media included in the computer accessory box, and any personal...
... follow the on-screen instructions. System Recovery completely erases and reformats the hard drive, deleting all user information so you made. Go to http://www.hp.com/support, select your backup. You must reinstall any software that was not installed on media included in the computer accessory box, and any personal...
Getting Started Guide
Page 18
... already created this procedure. Turn off the computer. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. If you see the HP logo screen, repeatedly press the F11 key on the computer. 4. If prompted, click Yes to allow the program to perform a System Recovery. 1. Under I need help...
... already created this procedure. Turn off the computer. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. If you see the HP logo screen, repeatedly press the F11 key on the computer. 4. If prompted, click Yes to allow the program to perform a System Recovery. 1. Under I need help...
Getting Started Guide
Page 19
... system DVD to continue. 6. or - System Recovery using recovery media (select models only) Use the steps provided in System Recovery using the HP Recovery Disc Creator (select models only), you have created or installed. If you are prompted to restart the computer. Back up any important data...recovery media: 1. To perform a System Recovery using a set of DVDs, insert the first recovery disc into a USB port. 2. At the HP Recovery Manager screen, follow the on page 11. When Recovery Manager is inserted (USB or DVD). If you created recovery media using Creating recovery ...
... system DVD to continue. 6. or - System Recovery using recovery media (select models only) Use the steps provided in System Recovery using the HP Recovery Disc Creator (select models only), you have created or installed. If you are prompted to restart the computer. Back up any important data...recovery media: 1. To perform a System Recovery using a set of DVDs, insert the first recovery disc into a USB port. 2. At the HP Recovery Manager screen, follow the on page 11. When Recovery Manager is inserted (USB or DVD). If you created recovery media using Creating recovery ...
Getting Started Guide
Page 20
... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and...: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. Use the arrow keys to http://www.hp.com/support, select your PC From one location you restore the operating system, as well as the computer is completed: 1. Using, updating, and...
... ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and Printers and...: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. Use the arrow keys to http://www.hp.com/support, select your PC From one location you restore the operating system, as well as the computer is completed: 1. Using, updating, and...
Getting Started Guide
Page 21
...may release updates to change the display settings. Run Windows Update as soon as possible after you set up your computer with HP using the Register with HP app on the screen to display the charms. 2. Customizing the monitor display You can also register your computer. 1. NOTE:...-right or lower-right corner of the computer. 2 Getting started in Windows 8 Activating and customizing the software If your computer with HP during operating system setup so you can receive important software updates and sign up for special offers. Additional information is available in online help...
...may release updates to change the display settings. Run Windows Update as soon as possible after you set up your computer with HP using the Register with HP app on the screen to display the charms. 2. Customizing the monitor display You can also register your computer. 1. NOTE:...-right or lower-right corner of the computer. 2 Getting started in Windows 8 Activating and customizing the software If your computer with HP during operating system setup so you can receive important software updates and sign up for special offers. Additional information is available in online help...
Getting Started Guide
Page 22
...started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Check to see the following list of general suggestions before opening the computer. HP provides several means to display the charms, and then click Settings. 2. Select ...1. System restore 7. Check to the upper-right or lower-right corner of the computer, and click Search. HP PC Hardware Diagnostics 5. Visual inspection 2. HP Support Assistant troubleshooter 4. Turn up the brightness and contrast controls of system board or component damage, always disconnect ...
...started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Check to see the following list of general suggestions before opening the computer. HP provides several means to display the charms, and then click Settings. 2. Select ...1. System restore 7. Check to the upper-right or lower-right corner of the computer, and click Search. HP PC Hardware Diagnostics 5. Visual inspection 2. HP Support Assistant troubleshooter 4. Turn up the brightness and contrast controls of system board or component damage, always disconnect ...