Compaq and HP Notebook PC Series - Using a Wireless LAN Adapter
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... is preconfigured and ready for the first time, place your model-specific documentation. 3. HP shall not be liable for subsequent WLAN connections will vary, depending on your notebook for the button and light identified with your supplementary networking devices and services. . ... XP, follow the instructions available at Start > Help and Support. ■ Refer to your notebook very near a compatible WLAN access point (or a compatible wireless-equipped computer). The Troubleshooting guide on . Verify that the WLAN adapter is on the Documentation Library CD contains a "Wireless...
... is preconfigured and ready for the first time, place your model-specific documentation. 3. HP shall not be liable for subsequent WLAN connections will vary, depending on your notebook for the button and light identified with your supplementary networking devices and services. . ... XP, follow the instructions available at Start > Help and Support. ■ Refer to your notebook very near a compatible WLAN access point (or a compatible wireless-equipped computer). The Troubleshooting guide on . Verify that the WLAN adapter is on the Documentation Library CD contains a "Wireless...
Compaq and HP Notebook Series - Using a Wireless LAN Adapter
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...Functional range for subsequent WLAN connections will vary, depending on your notebook for the first time, place your wireless network connection using a WLAN connection: ■ Access the information and Web site links provided at Start > Help and Support. The Troubleshooting guide on . L'accès à Internet via un... adaptateur WLAN : l'adaptateur WLAN peut être intégré ou il peut s'agir d'un élément autonome, par exemple une PC Card. ■ Un point d'accès sans fil : la fonctionnalité de point d'accès sans fil peut être fournie par ...
...Functional range for subsequent WLAN connections will vary, depending on your notebook for the first time, place your wireless network connection using a WLAN connection: ■ Access the information and Web site links provided at Start > Help and Support. The Troubleshooting guide on . L'accès à Internet via un... adaptateur WLAN : l'adaptateur WLAN peut être intégré ou il peut s'agir d'un élément autonome, par exemple une PC Card. ■ Un point d'accès sans fil : la fonctionnalité de point d'accès sans fil peut être fournie par ...
Compaq Notebook Series - Troubleshooting
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b Troubleshooting Compaq Notebook Series Document Part Number: 320401-002 August 2003 This guide provides instructions for solving notebook problems yourself or with help from Compaq.
b Troubleshooting Compaq Notebook Series Document Part Number: 320401-002 August 2003 This guide provides instructions for solving notebook problems yourself or with help from Compaq.
Compaq Notebook Series - Troubleshooting
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The only warranties for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. The information contained herein is a trademark. Troubleshooting Compaq Notebook Series Second Edition August 2003 First Edition June 2003 Document Part Number: 320401-002 © 2003 Hewlett-Packard Development Company, L.P. SD Logo is...
The only warranties for technical or editorial errors or omissions contained herein. HP shall not be construed as constituting an additional warranty. The information contained herein is a trademark. Troubleshooting Compaq Notebook Series Second Edition August 2003 First Edition June 2003 Document Part Number: 320401-002 © 2003 Hewlett-Packard Development Company, L.P. SD Logo is...
Compaq Notebook Series - Troubleshooting
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... Unresponsive 1-3 Is an External Device Not Working 1-4 Is Software Functioning Abnormally 1-4 Finding the Help You Need 1-6 Help from Your Notebook 1-6 Help from Documentation 1-6 Help from the World Wide Web 1-7 Help by Telephone 1-8 Help from a Service Provider 1-9 2 ...Solutions Before You Begin 2-1 Audio Problems 2-2 Sound is not audible 2-2 Sound does not record 2-2 Battery and Power Problems 2-3 Notebook does not turn on 2-3 Notebook turns off unexpectedly 2-3 Indicators are displaying a low-battery condition . . . 2-4 Battery pack does not charge 2-5 Battery pack is...
... Unresponsive 1-3 Is an External Device Not Working 1-4 Is Software Functioning Abnormally 1-4 Finding the Help You Need 1-6 Help from Your Notebook 1-6 Help from Documentation 1-6 Help from the World Wide Web 1-7 Help by Telephone 1-8 Help from a Service Provider 1-9 2 ...Solutions Before You Begin 2-1 Audio Problems 2-2 Sound is not audible 2-2 Sound does not record 2-2 Battery and Power Problems 2-3 Notebook does not turn on 2-3 Notebook turns off unexpectedly 2-3 Indicators are displaying a low-battery condition . . . 2-4 Battery pack does not charge 2-5 Battery pack is...
Compaq Notebook Series - Troubleshooting
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... the system . . 2-9 No alert sounds when a CD or DVD drive is inserted 2-10 Notebook cannot start up from a CD or DVD. . . . . 2-10 Notebook cannot read a CD or DVD 2-10 DVD movie does not fill the screen 2-11 DVD play...12 Digital Memory Card or Memory Stick problems. . . . . 2-13 Notebook does not accept a digital memory card or Memory Stick 2-13 Digital memory alerts are not audible 2-13 Notebook does not recognize a digital memory card or Memory Stick 2-14 Digital memory card...2-19 Primary hard drive cannot be accessed 2-19 Primary hard drive is not recognized 2-19 iv Troubleshooting
... the system . . 2-9 No alert sounds when a CD or DVD drive is inserted 2-10 Notebook cannot start up from a CD or DVD. . . . . 2-10 Notebook cannot read a CD or DVD 2-10 DVD movie does not fill the screen 2-11 DVD play...12 Digital Memory Card or Memory Stick problems. . . . . 2-13 Notebook does not accept a digital memory card or Memory Stick 2-13 Digital memory alerts are not audible 2-13 Notebook does not recognize a digital memory card or Memory Stick 2-14 Digital memory card...2-19 Primary hard drive cannot be accessed 2-19 Primary hard drive is not recognized 2-19 iv Troubleshooting
Compaq Notebook Series - Troubleshooting
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... or receive data 2-22 Standby is preventing infrared transmission 2-22 Internet Problems 2-23 Notebook cannot connect to the Internet 2-23 Internet buttons do not respond 2-23 Notebook cannot browse a selected Web site . . . . . 2-23 Keyboard and Pointing Device Problems 2-24 Notebook keyboard keys stick or do not respond . . 2-24 Assorted keys are typing incorrect... are not audible 2-30 Modem does not connect at highest speed 2-31 Characters are garbled or transfer rates are slow. . . 2-31 Modem loses connection 2-31 Troubleshooting v
... or receive data 2-22 Standby is preventing infrared transmission 2-22 Internet Problems 2-23 Notebook cannot connect to the Internet 2-23 Internet buttons do not respond 2-23 Notebook cannot browse a selected Web site . . . . . 2-23 Keyboard and Pointing Device Problems 2-24 Notebook keyboard keys stick or do not respond . . 2-24 Assorted keys are typing incorrect... are not audible 2-30 Modem does not connect at highest speed 2-31 Characters are garbled or transfer rates are slow. . . 2-31 Modem loses connection 2-31 Troubleshooting v
Compaq Notebook Series - Troubleshooting
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... 2-34 No computers found in Network Neighborhood or Network Places 2-34 PC Card problems 2-35 PC Card alerts are not audible 2-35 PC Card does not work and alerts are not audible 2-35 Notebook does not recognize a PC Card 2-36 Network PC Card stops communicating 2-36 PC Card modem is not working 2-36 Television problems 2-37 S-Video...
... 2-34 No computers found in Network Neighborhood or Network Places 2-34 PC Card problems 2-35 PC Card alerts are not audible 2-35 PC Card does not work and alerts are not audible 2-35 Notebook does not recognize a PC Card 2-36 Network PC Card stops communicating 2-36 PC Card modem is not working 2-36 Television problems 2-37 S-Video...
Compaq Notebook Series - Troubleshooting
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... local service provider. All documentation included with your notebook is available on the World Wide Web in this chapter. ■ If you cannot access the Windows desktop on your notebook or would like to eliminate the most common problems before using other troubleshooting resources, try the procedures in the "Quick Solutions... Checklist," next in several languages. ■ If you begin troubleshooting any notebook problem by using the Help and Support Center window. To access the Help and Support Center window: ❏ In Microsoft Windows XP...
... local service provider. All documentation included with your notebook is available on the World Wide Web in this chapter. ■ If you cannot access the Windows desktop on your notebook or would like to eliminate the most common problems before using other troubleshooting resources, try the procedures in the "Quick Solutions... Checklist," next in several languages. ■ If you begin troubleshooting any notebook problem by using the Help and Support Center window. To access the Help and Support Center window: ❏ In Microsoft Windows XP...
Compaq Notebook Series - Troubleshooting
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...outlet using the AC adapter. To resume the notebook from Standby or restore from Hibernation: ■ If your model has a power button, briefly press the power button. ■ If your model-specific documentation. 1-2 Troubleshooting On some models the power indicator light is the... battery light. Is the Notebook Turned On? If the power indicator light is providing adequate power by plugging another electrical device ...
...outlet using the AC adapter. To resume the notebook from Standby or restore from Hibernation: ■ If your model has a power button, briefly press the power button. ■ If your model-specific documentation. 1-2 Troubleshooting On some models the power indicator light is the... battery light. Is the Notebook Turned On? If the power indicator light is providing adequate power by plugging another electrical device ...
Compaq Notebook Series - Troubleshooting
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...Shut Down button, press the down and then start up the notebook. Help Is Available Is the Notebook Overheated? A rug, pillow, thick clothing, upholstery, or other fabric could be overheating because a vent is normal for 5 seconds. 3. Troubleshooting 1-3 It is blocked. Is the System Unresponsive? If you... are unable to turn off the notebook with a power switch, slide and hold the power switch for the notebook to feel warm to the touch while it may need...
...Shut Down button, press the down and then start up the notebook. Help Is Available Is the Notebook Overheated? A rug, pillow, thick clothing, upholstery, or other fabric could be overheating because a vent is normal for 5 seconds. 3. Troubleshooting 1-3 It is blocked. Is the System Unresponsive? If you... are unable to turn off the notebook with a power switch, slide and hold the power switch for the notebook to feel warm to the touch while it may need...
Compaq Notebook Series - Troubleshooting
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... port, or connector. ❏ All device connections are secure. ❏ The device is connected to your model-specific documentation. 1-4 Troubleshooting Help Is Available Is an External Device Not Working? If an external device does not function as expected: ■ Turn on the device... documentation. (Some optional devices, such as external monitors, printers, and devices connected to a parallel connector, must be turned on before the notebook is turned on.) ■ Verify that: ❏ The device is receiving adequate electrical power. ❏ The correct device drivers are installed...
... port, or connector. ❏ All device connections are secure. ❏ The device is connected to your model-specific documentation. 1-4 Troubleshooting Help Is Available Is an External Device Not Working? If an external device does not function as expected: ■ Turn on the device... documentation. (Some optional devices, such as external monitors, printers, and devices connected to a parallel connector, must be turned on before the notebook is turned on.) ■ Verify that: ❏ The device is receiving adequate electrical power. ❏ The correct device drivers are installed...
Compaq Notebook Series - Troubleshooting
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... a virus scan, refer to your operating system online Help or printed documentation. ■ Delete the last application you expose the notebook to function abnormally. Antivirus software can be purchased for network or Internet access, you installed. If your utilities or cause them ,... drive, refer to the documentation included with some notebooks and can detect most viruses, destroy them to computer viruses. When you use the notebook for all notebooks from most cases, repair any damage they have caused. Troubleshooting 1-5 Computer viruses can disable the operating system, ...
... a virus scan, refer to your operating system online Help or printed documentation. ■ Delete the last application you expose the notebook to function abnormally. Antivirus software can be purchased for network or Internet access, you installed. If your utilities or cause them ,... drive, refer to the documentation included with some notebooks and can detect most viruses, destroy them to computer viruses. When you use the notebook for all notebooks from most cases, repair any damage they have caused. Troubleshooting 1-5 Computer viruses can disable the operating system, ...
Compaq Notebook Series - Troubleshooting
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...During the reinstallation: ■ Do not unplug the notebook from external power. ■ Do not shut down the notebook. ■ Do not remove or insert a drive. ■ Do not add or remove any internal or external device. 1-6 Troubleshooting Help Is Available ■ Back up your data files..., then repair or reinstall the software. ❏ To repair or reinstall the operating system or a Compaq application or utility, use the restoration CDs included with all notebook models. On other models,...
...During the reinstallation: ■ Do not unplug the notebook from external power. ■ Do not shut down the notebook. ■ Do not remove or insert a drive. ■ Do not add or remove any internal or external device. 1-6 Troubleshooting Help Is Available ■ Back up your data files..., then repair or reinstall the software. ❏ To repair or reinstall the operating system or a Compaq application or utility, use the restoration CDs included with all notebook models. On other models,...
Compaq Notebook Series - Troubleshooting
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... f1) key. Refer also to your notebook system. Documentation may be printed, on a CD, or within the device software. Troubleshooting 1-7 Help and Support Center is labeled "Help" or identified with the device. Help from Your Notebook To access the Help and Support Center ... Some Help files can help you learn to the documentation included with a question mark icon. Some device documentation includes troubleshooting as well as troubleshoot, your notebook hardware, operating system, and other software. For help , visit the Microsoft Web site at http://www.microsoft.com...
... f1) key. Refer also to your notebook system. Documentation may be printed, on a CD, or within the device software. Troubleshooting 1-7 Help and Support Center is labeled "Help" or identified with the device. Help from Your Notebook To access the Help and Support Center ... Some Help files can help you learn to the documentation included with a question mark icon. Some device documentation includes troubleshooting as well as troubleshoot, your notebook hardware, operating system, and other software. For help , visit the Microsoft Web site at http://www.microsoft.com...
Compaq Notebook Series - Troubleshooting
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...Windows XP, select Start > Help and Support. Model-specific guides may be printed or provided on their packaging or documentation. For general troubleshooting help specific to your notebook. To access the utility: ■ In Windows 2000 Professional, select Start > Help. ■ In Windows XP, select Start >... Help and Support. 1-8 Troubleshooting At the Compaq Web site, you use the links in the Help and Support Center utility. ...
...Windows XP, select Start > Help and Support. Model-specific guides may be printed or provided on their packaging or documentation. For general troubleshooting help specific to your notebook. To access the utility: ■ In Windows 2000 Professional, select Start > Help. ■ In Windows XP, select Start >... Help and Support. 1-8 Troubleshooting At the Compaq Web site, you use the links in the Help and Support Center utility. ...
Compaq Notebook Series - Troubleshooting
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... > System > General tab. ❏ In Windows XP, select Start > Control Panel > Performance and Maintenance > System > General tab. Troubleshooting 1-9 Help Is Available Help by Telephone Preparing to Call Customer Support To provide the fastest possible resolution of your problem, have the following items ...available when you call: ■ The notebook. ■ Serial number and model description, which are provided on labels affixed to the notebook. ■ Purchase date on the invoice. ■ Conditions under which the problem has...
... > System > General tab. ❏ In Windows XP, select Start > Control Panel > Performance and Maintenance > System > General tab. Troubleshooting 1-9 Help Is Available Help by Telephone Preparing to Call Customer Support To provide the fastest possible resolution of your problem, have the following items ...available when you call: ■ The notebook. ■ Serial number and model description, which are provided on labels affixed to the notebook. ■ Purchase date on the invoice. ■ Conditions under which the problem has...
Compaq Notebook Series - Troubleshooting
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For optimal service: ■ Provide all passwords. 1-10 Troubleshooting Then, near the lower edge of the System Properties window, select the Support Information button. ■ Obtain the telephone numbers from a Service Provider To ... included in this chapter. ■ Remove or disclose all information listed in the "Preparing to Call Customer Support" section earlier in English only with the notebook. ■ Display customer support telephone numbers on-screen: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel > System > General tab. Help Is ...
For optimal service: ■ Provide all passwords. 1-10 Troubleshooting Then, near the lower edge of the System Properties window, select the Support Information button. ■ Obtain the telephone numbers from a Service Provider To ... included in this chapter. ■ Remove or disclose all information listed in the "Preparing to Call Customer Support" section earlier in English only with the notebook. ■ Display customer support telephone numbers on-screen: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel > System > General tab. Help Is ...
Compaq Notebook Series - Troubleshooting
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...solutions are presented. For example, some models have a power button and others may not have similar functions, a solution may encounter with your notebook. Troubleshooting 2-1 If a single problem has multiple solutions, try the other solutions. ■ The solutions do not include detailed procedures which they are... general: ■ The problems and solutions apply to most, but not all, notebooks. For example, some models may not apply to your model. For detailed model-specific procedures, refer to the model-specific documentation ...
...solutions are presented. For example, some models have a power button and others may not have similar functions, a solution may encounter with your notebook. Troubleshooting 2-1 If a single problem has multiple solutions, try the other solutions. ■ The solutions do not include detailed procedures which they are... general: ■ The problems and solutions apply to most, but not all, notebooks. For example, some models may not apply to your model. For detailed model-specific procedures, refer to the model-specific documentation ...
Compaq Notebook Series - Troubleshooting
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... or use only Windows applications. Some models do not have an internal microphone. ■ Check the settings in your notebook, use the external microphone. If one of your sound recording software, particularly the recording source and recording volume settings. These... applications select Start > All Programs (or Programs) > Accessories > Multimedia (or Entertainment), then select the sound recording application. 2-2 Troubleshooting Problems and Solutions Audio Problems Sound is not audible ■ Press the volume button to increase volume. ■ Double-click the speaker...
... or use only Windows applications. Some models do not have an internal microphone. ■ Check the settings in your notebook, use the external microphone. If one of your sound recording software, particularly the recording source and recording volume settings. These... applications select Start > All Programs (or Programs) > Accessories > Multimedia (or Entertainment), then select the sound recording application. 2-2 Troubleshooting Problems and Solutions Audio Problems Sound is not audible ■ Press the volume button to increase volume. ■ Double-click the speaker...