Resolving Start Up and No Boot Problems Checklist
Page 2
...in Safe mode to start -up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Search www.hp.com for latest Microsoft updates Run the anti-virus program Search www...able to install an update or patch. Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, ...
...in Safe mode to start -up problems. Go to http://www.hp.com/go/helpandsupport Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Search www.hp.com for latest Microsoft updates Run the anti-virus program Search www...able to install an update or patch. Symptom: Computer displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run memory and hard drive tests. Do the tasks listed under, "LEDs glow, fan noise is heard, ...
Notebook Essentials - Windows 7
Page 2
...Windows Users Looking for more information about HP products and services, see the HP Web site at www.hp.com/go/alerts to the user guides are on the Web. HP shall not be construed as constituting an additional warranty. Subscription Services for HP products and services are U.S. The only warranties for Business Notebook... contained herein. As part of Microsoft Corporation. registered trademarks of this product up now at http://www.hp.com. © Copyright 2010 Hewlett-Packard Development Company, L.P. Windows and Windows Vista are set forth in Help and Support.
...Windows Users Looking for more information about HP products and services, see the HP Web site at www.hp.com/go/alerts to the user guides are on the Web. HP shall not be construed as constituting an additional warranty. Subscription Services for HP products and services are U.S. The only warranties for Business Notebook... contained herein. As part of Microsoft Corporation. registered trademarks of this product up now at http://www.hp.com. © Copyright 2010 Hewlett-Packard Development Company, L.P. Windows and Windows Vista are set forth in Help and Support.
Notebook Essentials - Windows 7
Page 6
Contents Appendix A: Backup and recovery Creating recovery discs 17 Backing up your information 18 Using Windows Backup and Restore 19 Using system restore points 20 Performing a recovery 21 Recovering using the recovery discs 21 Recovering using the partition on the hard drive 22 Appendix B: Specifications Operating environment 23 Input power 23 Appendix C: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 26 Index iv Notebook Essentials
Contents Appendix A: Backup and recovery Creating recovery discs 17 Backing up your information 18 Using Windows Backup and Restore 19 Using system restore points 20 Performing a recovery 21 Recovering using the recovery discs 21 Recovering using the partition on the hard drive 22 Appendix B: Specifications Operating environment 23 Input power 23 Appendix C: Routine care Cleaning the display 25 Cleaning the TouchPad and keyboard 25 Traveling and shipping 26 Index iv Notebook Essentials
Notebook Essentials - Windows 7
Page 7
..., click Help and Support, and then click User Guides. ✎ User guides for select models may also be provided on the computer. Notebook Essentials 1 You can access Help and Support by clicking Start, and then clicking Help and Support. In addition to providing information about the... Windows® operating system, Help and Support includes these topics: ■ Information about the computer, such as model and serial number, installed software, ...
..., click Help and Support, and then click User Guides. ✎ User guides for select models may also be provided on the computer. Notebook Essentials 1 You can access Help and Support by clicking Start, and then clicking Help and Support. In addition to providing information about the... Windows® operating system, Help and Support includes these topics: ■ Information about the computer, such as model and serial number, installed software, ...
Notebook Essentials - Windows 7
Page 8
... System properties. 2. Refer to Help and Support for tasks such as installing software, running utilities, or changing Windows settings. You can also use Device Manager to add hardware or modify device configurations. ✎ Windows® includes the User Account Control feature to improve the security of the computer. Chapter 1: Finding information Identifying... about using software included with the computer, refer to the software manufacturer's instructions, which may be prompted for your permission or password for more information. 2 Notebook Essentials
... System properties. 2. Refer to Help and Support for tasks such as installing software, running utilities, or changing Windows settings. You can also use Device Manager to add hardware or modify device configurations. ✎ Windows® includes the User Account Control feature to improve the security of the computer. Chapter 1: Finding information Identifying... about using software included with the computer, refer to the software manufacturer's instructions, which may be prompted for your permission or password for more information. 2 Notebook Essentials
Notebook Essentials - Windows 7
Page 12
... configure the computer to use an existing account: ■ Internet Services & Offers (available in some locations) ■ ISP-provided icons (available in some locations) ■ Windows Connect to the Internet wizard (available in all locations) Using Internet Services & Offers If the Internet Services & Offers utility is supported in the country or... (modem) jack (select models only), or you set up for a new Internet account ■ Configuring the computer to help you can use an existing account 6 Notebook Essentials
... configure the computer to use an existing account: ■ Internet Services & Offers (available in some locations) ■ ISP-provided icons (available in some locations) ■ Windows Connect to the Internet wizard (available in all locations) Using Internet Services & Offers If the Internet Services & Offers utility is supported in the country or... (modem) jack (select models only), or you set up for a new Internet account ■ Configuring the computer to help you can use an existing account 6 Notebook Essentials
Notebook Essentials - Windows 7
Page 13
...are prompted within the wizard. (The list of the taskbar. 2. If required, enter the security key. Click Connect. 4. To access the Windows Connect to the Internet wizard and instructions for using the wizard, click Start, click Help and Support, and then search for Connect to the ...supported in the country or region in which you purchased the computer, the icons may be displayed either individually on the screen. Notebook Essentials 7 Using the Windows Connect to the Internet wizard You can use an existing account, double-click an icon, and then follow these situations: ■...
...are prompted within the wizard. (The list of the taskbar. 2. If required, enter the security key. Click Connect. 4. To access the Windows Connect to the Internet wizard and instructions for using the wizard, click Start, click Help and Support, and then search for Connect to the ...supported in the country or region in which you purchased the computer, the icons may be displayed either individually on the screen. Notebook Essentials 7 Using the Windows Connect to the Internet wizard You can use an existing account, double-click an icon, and then follow these situations: ■...
Notebook Essentials - Windows 7
Page 15
... and enable security to the Wireless guide in Help and Support. 2. The Windows operating system also provides tools to access the router. ✎ If you set up your computer to the Notebook Tour in Help and Support. 3. If the wireless light is off by ...2. Select a network. If required, enter the security key. For help locating the wireless button or light, refer to the wireless network: a. Notebook Essentials 9 To use your Internet connection without your Web browser and accessing a Web site. Connect your network, select Start, click Control Panel, ...
... and enable security to the Wireless guide in Help and Support. 2. The Windows operating system also provides tools to access the router. ✎ If you set up your computer to the Notebook Tour in Help and Support. 3. If the wireless light is off by ...2. Select a network. If required, enter the security key. For help locating the wireless button or light, refer to the wireless network: a. Notebook Essentials 9 To use your Internet connection without your Web browser and accessing a Web site. Connect your network, select Start, click Control Panel, ...
Notebook Essentials - Windows 7
Page 24
... shot can back up your system on the type of the computer. 18 Notebook Essentials Display the screen. b. d. The discs you use any of the ...discs are not supported. ■ When backing up to disc. ■ Create system restore points using the Windows System Restore feature. ■ Store personal files in the Documents library and back up this folder periodically. ...inserting it into a word-processing document, follow these steps: a. Copy the screen: To copy only the active window, press alt+fn+prt sc. Open a word-processing document, click Edit, and then click Paste. These discs...
... shot can back up your system on the type of the computer. 18 Notebook Essentials Display the screen. b. d. The discs you use any of the ...discs are not supported. ■ When backing up to disc. ■ Create system restore points using the Windows System Restore feature. ■ Store personal files in the Documents library and back up this folder periodically. ...inserting it into a word-processing document, follow these steps: a. Copy the screen: To copy only the active window, press alt+fn+prt sc. Open a word-processing document, click Edit, and then click Paste. These discs...
Notebook Essentials - Windows 7
Page 25
.... Follow the on file size and the speed of your permission or password for more information. Notebook Essentials 19 Appendix A: Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: ✎ Be sure that the computer is connected to AC power before you start... backup process may be prompted for your computer. You may take over an hour, depending on -screen instructions to set up and create a backup. ✎ Windows® includes the User Account Control feature to improve the security of the computer. 1.
.... Follow the on file size and the speed of your permission or password for more information. Notebook Essentials 19 Appendix A: Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: ✎ Be sure that the computer is connected to AC power before you start... backup process may be prompted for your computer. You may take over an hour, depending on -screen instructions to set up and create a backup. ✎ Windows® includes the User Account Control feature to improve the security of the computer. 1.
Notebook Essentials - Windows 7
Page 27
...'s Web site or reinstalled from the disc provided by the manufacturer. Follow the on the hard drive. HP recommends that you use Recovery Manager to create a set up your operating system and software. ✎ Windows has its own built-in repair features, click Start, and then click Help and Support. ✎ Recovery.... If that is the case, recovery discs have a recovery partition. Use these discs to repair or restore the system if you to recover your computer. Notebook Essentials 21
...'s Web site or reinstalled from the disc provided by the manufacturer. Follow the on the hard drive. HP recommends that you use Recovery Manager to create a set up your operating system and software. ✎ Windows has its own built-in repair features, click Start, and then click Help and Support. ✎ Recovery.... If that is the case, recovery discs have a recovery partition. Use these discs to repair or restore the system if you to recover your computer. Notebook Essentials 21
Notebook Essentials - Windows 7
Page 28
... on the hard drive On some models, you may take several minutes for Startup Menu" message is displayed on -screen instructions. 22 Notebook Essentials Turn on or restart the computer, and then press esc while the "Press the ESC key for Recovery Manager to its factory ... Start, click All Programs, click Recovery Manager, and then click Recovery Manager. - Use these steps: 1. a. Access Recovery Manager in the Recovery Manager window. 3. or - You will not be able to recover your computer includes an SSD, you can perform a recovery from the partition on the hard drive...
... on the hard drive On some models, you may take several minutes for Startup Menu" message is displayed on -screen instructions. 22 Notebook Essentials Turn on or restart the computer, and then press esc while the "Press the ESC key for Recovery Manager to its factory ... Start, click All Programs, click Recovery Manager, and then click Recovery Manager. - Use these steps: 1. a. Access Recovery Manager in the Recovery Manager window. 3. or - You will not be able to recover your computer includes an SSD, you can perform a recovery from the partition on the hard drive...
Notebook Essentials - Windows 7
Page 33
...antivirus software 3 B backing up 18 backing up customized window, toolbar, and menu bar settings 18 backup suggestions 18 ...guides 1 D devices, external, troubleshooting 15 dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F... full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching, among display ...
...antivirus software 3 B backing up 18 backing up customized window, toolbar, and menu bar settings 18 backup suggestions 18 ...guides 1 D devices, external, troubleshooting 15 dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F... full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching, among display ...
Notebook Essentials - Windows 7
Page 34
... 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user guides documentation 1 using system restore 20 V vents 14 vents, precautions 5, 15 viruses 3 W Windows Backup and Restore 19 Windows Connect to the Internet wizard 7 wired network connection 10 wireless Internet access 6 wireless network connection 7 wireless network problems, troubleshooting 15 work habits 5 workstation...
... 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user guides documentation 1 using system restore 20 V vents 14 vents, precautions 5, 15 viruses 3 W Windows Backup and Restore 19 Windows Connect to the Internet wizard 7 wired network connection 10 wireless Internet access 6 wireless network connection 7 wireless network problems, troubleshooting 15 work habits 5 workstation...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 3
...a trademark owned by its proprietor. Bluetooth is subject to change without notice. © Copyright 2010 Hewlett-Packard Development Company, L.P. HP shall not be construed as constituting an additional warranty. First Edition: January 2010 Document Part Number: 602633-001 SD Logo is a...warranty statements accompanying such products and services. registered trademarks of Advanced Micro Devices, Inc. Nothing herein should be liable for HP products and services are U.S. ATI and ATI Mobility Radeon are trademarks of its proprietor and used by Hewlett-Packard Company...
...a trademark owned by its proprietor. Bluetooth is subject to change without notice. © Copyright 2010 Hewlett-Packard Development Company, L.P. HP shall not be construed as constituting an additional warranty. First Edition: January 2010 Document Part Number: 602633-001 SD Logo is a...warranty statements accompanying such products and services. registered trademarks of Advanced Micro Devices, Inc. Nothing herein should be liable for HP products and services are U.S. ATI and ATI Mobility Radeon are trademarks of its proprietor and used by Hewlett-Packard Company...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 13
...) X X USB (3; Product description Category Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete ■ Intel Wi-Fi 5100 with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit...
...) X X USB (3; Product description Category Description Presario Presario CQ62 Intel CQ62 Intel UMA Discrete ■ Intel Wi-Fi 5100 with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 17
... guides located in Sleep, press the button to exit Sleep. ■ When the computer is off the computer. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn on the computer. ■ When the computer is on...
... guides located in Sleep, press the button to exit Sleep. ■ When the computer is off the computer. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn on the computer. ■ When the computer is on...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 18
...9998; Your computer might look slightly different from the illustration in your default e-mail client. Launches the calculator application. Displays the Windows Start menu. Executes frequently-used system actions. 2-4 Maintenance and Service Guide Opens a new e-mail in this section. Sends ... 2 Send e-mail key 3 Media application key 4 Web browser key 5 Print key 6 Calculator key 7 fn key 8 Windows logo key 9 Windows applications key 10 Actions keys Description Displays system information when pressed at the same time as the fn key. Displays system information ...
...9998; Your computer might look slightly different from the illustration in your default e-mail client. Launches the calculator application. Displays the Windows Start menu. Executes frequently-used system actions. 2-4 Maintenance and Service Guide Opens a new e-mail in this section. Sends ... 2 Send e-mail key 3 Media application key 4 Web browser key 5 Print key 6 Calculator key 7 fn key 8 Windows logo key 9 Windows applications key 10 Actions keys Description Displays system information when pressed at the same time as the fn key. Displays system information ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 97
... press the enter key. 3. 5 Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working. Ä CAUTION: Open Setup Utility by turning on or restarting the computer. To start Setup Utility: Open Setup Utility by...
... press the enter key. 3. 5 Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when the Windows operating system is not working. Ä CAUTION: Open Setup Utility by turning on or restarting the computer. To start Setup Utility: Open Setup Utility by...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 98
... - Open Setup Utility by turning on or restarting the computer. Open Setup Utility by turning on or restarting the computer. If Setup Utility is not Windows based, it does not support the TouchPad. When the Press the ESC key for Startup Menu message appears in the lower left corner of the...
... - Open Setup Utility by turning on or restarting the computer. Open Setup Utility by turning on or restarting the computer. If Setup Utility is not Windows based, it does not support the TouchPad. When the Press the ESC key for Startup Menu message appears in the lower left corner of the...