Resolving Start Up and No Boot Problems Checklist
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...displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in error message Boot to BIOS mode (f10) ...select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Safe Mode and then run memory and hard drive ...view error message Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message o Run Repair Your Computer o Run Last Known Good Configuration (...
...displays a blue screen or continually restarts Trying to restart the PC after an error message can usually bypass the error and the PC can run in error message Boot to BIOS mode (f10) ...select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts into Safe Mode and then run memory and hard drive ...view error message Search www.microsoft.com for terms in error message Search www.hp.com for terms in error message o Run Repair Your Computer o Run Last Known Good Configuration (...
Notebook Essentials - Windows 7
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...and installing software 11 Updating the software installed on the computer 11 Turning off the computer 12 Chapter 3: Troubleshooting Troubleshooting resources 13 Quick troubleshooting 13 The computer is unable to start up 13 The computer screen is blank 14 Software is functioning ...abnormally 14 The computer is on but not responding 14 The computer is unusually warm 14 An external device is not working 15 The wireless network connection is not working 15 Notebook...
...and installing software 11 Updating the software installed on the computer 11 Turning off the computer 12 Chapter 3: Troubleshooting Troubleshooting resources 13 Quick troubleshooting 13 The computer is unable to start up 13 The computer screen is blank 14 Software is functioning ...abnormally 14 The computer is on but not responding 14 The computer is unusually warm 14 An external device is not working 15 The wireless network connection is not working 15 Notebook...
Notebook Essentials - Windows 7
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Notebook Essentials 13 Be sure that the outlet is providing adequate power. ✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. Chapter 3: Troubleshooting Troubleshooting ...does not turn on when you press the power button, the following suggestions may help you experience computer problems, perform these troubleshooting steps in this computer. ■ If the computer is running on battery power or is plugged into an AC outlet using ...
Notebook Essentials 13 Be sure that the outlet is providing adequate power. ✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. Chapter 3: Troubleshooting Troubleshooting ...does not turn on when you press the power button, the following suggestions may help you experience computer problems, perform these troubleshooting steps in this computer. ■ If the computer is running on battery power or is plugged into an AC outlet using ...
Notebook Essentials - Windows 7
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Chapter 3: Troubleshooting The computer screen is blank If the screen is blank but you have not turned off the display. To exit Sleep or Hibernation, briefly press ...; Disconnect the computer from viruses" section in use . To change these suggestions: ■ Restart the computer by the system while the computer is blocked. 14 Notebook Essentials When you cannot restart the computer using the antivirus resources on but is in the loss of unsaved information. ■ Press ctrl+alt+delete...
Chapter 3: Troubleshooting The computer screen is blank If the screen is blank but you have not turned off the display. To exit Sleep or Hibernation, briefly press ...; Disconnect the computer from viruses" section in use . To change these suggestions: ■ Restart the computer by the system while the computer is blocked. 14 Notebook Essentials When you cannot restart the computer using the antivirus resources on but is in the loss of unsaved information. ■ Press ctrl+alt+delete...
Notebook Essentials - Windows 7
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...is amber, turn on the wireless device. ■ Be sure that all cables, and turn the power off during operation. Notebook Essentials 15 Chapter 3: Troubleshooting If you are installed and updated. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by..., contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the correct drivers are connecting to block airflow.
...is amber, turn on the wireless device. ■ Be sure that all cables, and turn the power off during operation. Notebook Essentials 15 Chapter 3: Troubleshooting If you are installed and updated. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by..., contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions. ■ Be sure that the correct drivers are connecting to block airflow.
Notebook Essentials - Windows 7
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... dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching...
... dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching...
Notebook Essentials - Windows 7
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...shutdown procedures 12 Sleep 14 software antivirus 3 identifying 2 installing 11 safeguarding information 17 troubleshooting 14 updating 11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity ...T temperature safety considerations 5, 15 specifications 23 troubleshooting 14 TouchPad, cleaning 25 traveling with the computer 23, 26 troubleshooting 13 blank screen 14 display problems 14 external...computer 14 wireless network problems 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user guides documentation 1 using system restore 20 V vents 14 vents, precautions...
...shutdown procedures 12 Sleep 14 software antivirus 3 identifying 2 installing 11 safeguarding information 17 troubleshooting 14 updating 11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity ...T temperature safety considerations 5, 15 specifications 23 troubleshooting 14 TouchPad, cleaning 25 traveling with the computer 23, 26 troubleshooting 13 blank screen 14 display problems 14 external...computer 14 wireless network problems 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user guides documentation 1 using system restore 20 V vents 14 vents, precautions...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 1
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. and performing computer disassembly procedures. It provides comprehensive information on identifying computer features, components, and spare parts;
Compaq Presario CQ62 Notebook PC HP G62 Notebook PC Maintenance and Service Guide Document Part Number: 602633-001 January 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer. and performing computer disassembly procedures. It provides comprehensive information on identifying computer features, components, and spare parts;
Notebook PC User Guide - Windows 7
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... modem Using wireless devices ...13 Identifying wireless and network status icons 14 Using the wireless controls 14 Using the wireless action key 14 Using HP Wireless Assistant 15 Using operating system controls 15 Using a WLAN ...16 Setting up a WLAN ...16 Protecting your WLAN ...17 Connecting to...18 Roaming to another network 18 Using Bluetooth wireless devices (select models only 19 Bluetooth and Internet Connection Sharing (ICS 19 Troubleshooting wireless connection problems 20 Cannot connect to a WLAN 20 Cannot connect to a preferred network 21 Network icon is not displayed 21 v
... modem Using wireless devices ...13 Identifying wireless and network status icons 14 Using the wireless controls 14 Using the wireless action key 14 Using HP Wireless Assistant 15 Using operating system controls 15 Using a WLAN ...16 Setting up a WLAN ...16 Protecting your WLAN ...17 Connecting to...18 Roaming to another network 18 Using Bluetooth wireless devices (select models only 19 Bluetooth and Internet Connection Sharing (ICS 19 Troubleshooting wireless connection problems 20 Cannot connect to a WLAN 20 Cannot connect to a preferred network 21 Network icon is not displayed 21 v
Notebook PC User Guide - Windows 7
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... the copyright warning 71 Copying a CD, DVD, or BD 71 Creating or "burning" a CD or DVD 72 Removing a CD, DVD, or BD 73 Troubleshooting drive and device driver problems 73 The optical disc tray does not open for removal of a CD, DVD, or BD 73 A disc does not play...before completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using ...
... the copyright warning 71 Copying a CD, DVD, or BD 71 Creating or "burning" a CD or DVD 72 Removing a CD, DVD, or BD 73 Troubleshooting drive and device driver problems 73 The optical disc tray does not open for removal of a CD, DVD, or BD 73 A disc does not play...before completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using ...
Notebook PC User Guide - Windows 7
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... devices and the approval markings of some of the countries or regions in which the devices have this information available when you troubleshoot system problems or travel internationally with your computer. ● Microsoft® Certificate of your computer. An optional device may need... the Product Key to update or troubleshoot the operating system. If your computer model includes one or more wireless devices, one or more certification labels are affixed inside the ...
... devices and the approval markings of some of the countries or regions in which the devices have this information available when you troubleshoot system problems or travel internationally with your computer. ● Microsoft® Certificate of your computer. An optional device may need... the Product Key to update or troubleshoot the operating system. If your computer model includes one or more wireless devices, one or more certification labels are affixed inside the ...
Notebook PC User Guide - Windows 7
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...Network adapters list. Cannot connect to a WLAN If you have an integrated WLAN device, or the driver for more information on troubleshooting WLANs, refer to the Web site links provided in this chapter to diagnose and repair a computer that the integrated WLAN device is...problem, be prompted for your computer. Identify the WLAN device from other devices. Select Start > Control Panel > System and Security. 2. Troubleshooting wireless connection problems Some possible causes for all adapters. 4. Click the arrow next to Network adapters to use. Before working your way through ...
...Network adapters list. Cannot connect to a WLAN If you have an integrated WLAN device, or the driver for more information on troubleshooting WLANs, refer to the Web site links provided in this chapter to diagnose and repair a computer that the integrated WLAN device is...problem, be prompted for your computer. Identify the WLAN device from other devices. Select Start > Control Panel > System and Security. 2. Troubleshooting wireless connection problems Some possible causes for all adapters. 4. Click the arrow next to Network adapters to use. Before working your way through ...
Notebook PC User Guide - Windows 7
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... network security codes are unavailable If you are using was purchased separately, consult the manufacturer's Web site for the latest software. Click Troubleshoot problems, and then select the network you configure the WLAN, the software driver is either missing or corrupted. NOTE: If the WLAN...icon in your country or region. 3. Press enter, and then follow the on a secure network. You must have the current codes to http://www.hp.com/support. 2. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2. Open your web browser, and then go to ...
... network security codes are unavailable If you are using was purchased separately, consult the manufacturer's Web site for the latest software. Click Troubleshoot problems, and then select the network you configure the WLAN, the software driver is either missing or corrupted. NOTE: If the WLAN...icon in your country or region. 3. Press enter, and then follow the on a secure network. You must have the current codes to http://www.hp.com/support. 2. Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2. Open your web browser, and then go to ...
Notebook PC User Guide - Windows 7
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.... NOTE: Depending on the f1 through f12 keys represent the action key functions. Help and Support also provides checkups for computer functionality, automated and interactive troubleshooting, repair solutions, system recovery procedures, and links to increase the screen brightness level incrementally. Using the keyboard The icons on the program you are receiving...
.... NOTE: Depending on the f1 through f12 keys represent the action key functions. Help and Support also provides checkups for computer functionality, automated and interactive troubleshooting, repair solutions, system recovery procedures, and links to increase the screen brightness level incrementally. Using the keyboard The icons on the program you are receiving...
Notebook PC User Guide - Windows 7
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...types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learning Center > HP Power and Battery Learning Center. Connect the AC adapter to maximize battery life ● Information on calibration, power management, and proper ...and other factors. If the computer contains a charged battery and is disconnected from the computer. Select Start > Help and Support > Troubleshooting tools > Battery Check. NOTE: The computer must be connected to external power for Battery Check to function properly. 2. However, a ...
...types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learning Center > HP Power and Battery Learning Center. Connect the AC adapter to maximize battery life ● Information on calibration, power management, and proper ...and other factors. If the computer contains a charged battery and is disconnected from the computer. Select Start > Help and Support > Troubleshooting tools > Battery Check. NOTE: The computer must be connected to external power for Battery Check to function properly. 2. However, a ...
Notebook PC User Guide - Windows 7
Page 83
... disc carefully as you remove it stops. Remove the disc (3) from the tray by the edges and avoid touching the flat surfaces. Troubleshooting drive and device driver problems 73 Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Press in a protective case. Removing a CD, DVD...
... disc carefully as you remove it stops. Remove the disc (3) from the tray by the edges and avoid touching the flat surfaces. Troubleshooting drive and device driver problems 73 Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Press in a protective case. Removing a CD, DVD...
Notebook PC User Guide - Windows 7
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... appear on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from the HP Web site at http://www.hp.com. Specify a primary display and a secondary display. The process of the computer desktop, and then select Screen resolution. A device driver must be... other drivers you are copying a disc, save the information on any discs from the optical drive. 2. Right-click the device listing, and then click Uninstall. Troubleshooting drive and device driver problems 75 4. b.
... appear on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from the HP Web site at http://www.hp.com. Specify a primary display and a secondary display. The process of the computer desktop, and then select Screen resolution. A device driver must be... other drivers you are copying a disc, save the information on any discs from the optical drive. 2. Right-click the device listing, and then click Uninstall. Troubleshooting drive and device driver problems 75 4. b.
Notebook PC User Guide - Windows 7
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To use Windows Update: 1. Follow the on-screen instructions. Troubleshooting drive and device driver problems 77 NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings before you can be set to automatically check for and install updates for the Windows operating system and other Microsoft products. This feature can check for updates. 3. Click Start > All Programs > Windows Update. Click Check for updates. 2. Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Windows Update.
To use Windows Update: 1. Follow the on-screen instructions. Troubleshooting drive and device driver problems 77 NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings before you can be set to automatically check for and install updates for the Windows operating system and other Microsoft products. This feature can check for updates. 3. Click Start > All Programs > Windows Update. Click Check for updates. 2. Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Windows Update.
Notebook PC User Guide - Windows 7
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...named Readme.txt, which contains information regarding installing and troubleshooting the file. Prepare for a system BIOS update by identifying the BIOS version currently installed on the system ROM. If your computer may be available on the HP Web site. NOTE: Windows includes the User Account Control...your computer model, product category, and series or family. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. Access the updates on the HP Web site are packaged in compressed files called SoftPaqs. Install the updates. 102 Appendix B Software updates...
...named Readme.txt, which contains information regarding installing and troubleshooting the file. Prepare for a system BIOS update by identifying the BIOS version currently installed on the system ROM. If your computer may be available on the HP Web site. NOTE: Windows includes the User Account Control...your computer model, product category, and series or family. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. Access the updates on the HP Web site are packaged in compressed files called SoftPaqs. Install the updates. 102 Appendix B Software updates...
Notebook PC User Guide - Windows 7
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... TouchPad zone identifying 28 traveling with the computer modem approval label 12 wireless certification labels 12 troubleshooting disc burning 75 disc play 74 drive and device driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection...
... TouchPad zone identifying 28 traveling with the computer modem approval label 12 wireless certification labels 12 troubleshooting disc burning 75 disc play 74 drive and device driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection...