Resolving Start Up and No Boot Problems Checklist
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... of a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. If computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. HP Notebook PCs - Perform a Hard Reset 1.
... of a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. If computer does not start normally, identify the specific problem symptom listed below and take the recommended actions. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for technical assistance. HP Notebook PCs - Perform a Hard Reset 1.
Notebook Essentials - Windows 7
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... close all open programs. 2. Then, in the loss of the screen, click the Shut down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. 12 Notebook Essentials Chapter 2: What's next? Turning off the computer Whenever possible, turn off the computer by...
... close all open programs. 2. Then, in the loss of the screen, click the Shut down button. ■ Press and hold the power button for at least 5 seconds. ■ Disconnect the computer from external power and remove the battery. 12 Notebook Essentials Chapter 2: What's next? Turning off the computer Whenever possible, turn off the computer by...
Notebook Essentials - Windows 7
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Be sure that the outlet is providing adequate power. ✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. ... troubleshooting steps in this computer. ■ If the computer is running on when you press the power button, the following suggestions may help you fix a problem when the computer is offline. Notebook Essentials 13 Chapter 3: Troubleshooting Troubleshooting resources If you determine why the computer will not start up :...
Be sure that the outlet is providing adequate power. ✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. ... troubleshooting steps in this computer. ■ If the computer is running on when you press the power button, the following suggestions may help you fix a problem when the computer is offline. Notebook Essentials 13 Chapter 3: Troubleshooting Troubleshooting resources If you determine why the computer will not start up :...
Notebook Essentials - Windows 7
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...external displays, and simultaneous display on the computer, refer to the computer screen, press fn+f4. To exit Sleep or Hibernation, briefly press the power button. ■ Sleep and Hibernation are energy-saving features that turn off the computer, one or more of these settings may be the cause: ...screen or the external display, or on both devices simultaneously. The computer is on but not responding If the computer is blocked. 14 Notebook Essentials But if the computer feels unusually warm, it is not in the lower-right corner of unsaved information. ■ Press ctrl+alt+...
...external displays, and simultaneous display on the computer, refer to the computer screen, press fn+f4. To exit Sleep or Hibernation, briefly press the power button. ■ Sleep and Hibernation are energy-saving features that turn off the computer, one or more of these settings may be the cause: ...screen or the external display, or on both devices simultaneously. The computer is on but not responding If the computer is blocked. 14 Notebook Essentials But if the computer feels unusually warm, it is not in the lower-right corner of unsaved information. ■ Press ctrl+alt+...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Contents 1 Product description 2 External component identification Top components 2-1 TouchPad 2-1 Lights 2-2 Buttons 2-3 Keys 2-4 2-4 Left-side components 2-5 Right-side components 2-6 Bottom components 2-7 Display components 2-8 Wireless antennas 2-9 Additional hardware components 2-10 3 Illustrated parts catalog Service tag ... 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Contents 1 Product description 2 External component identification Top components 2-1 TouchPad 2-1 Lights 2-2 Buttons 2-3 Keys 2-4 2-4 Left-side components 2-5 Right-side components 2-6 Bottom components 2-7 Display components 2-8 Wireless antennas 2-9 Additional hardware components 2-10 3 Illustrated parts catalog Service tag ... 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 1 Speakers grill Two integrated speakers produce sound. 2 Power button* ■ When the computer is in Hibernation, press the button to exit Hibernation. For information about your power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. If the ...stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn on the computer. ■ When the computer is on, press the button to turn off the computer. To learn more about changing factory settings...
... 1 Speakers grill Two integrated speakers produce sound. 2 Power button* ■ When the computer is in Hibernation, press the button to exit Hibernation. For information about your power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. If the ...stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn on the computer. ■ When the computer is on, press the button to turn off the computer. To learn more about changing factory settings...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 27
...for use in: HP G62 biscotti computer models 595185-001 HP G62 biscotti computer models with webcam 595186-001 Presario CQ62 biscotti computer models 602170-001 Presario CQ62 biscotti computer models with webcam 602171-001 Presario CQ62 matte black computer models 595187-001 Presario CQ62 matte black computer ...) 615583-001 HP G62 charcoal computer models with webcam (for model 1.2 only) 615584-001 HP G62 imperial blue computer models (for model 1.2 only) 622562-001 HP G62 imperial blue computer models with webcam (for model 1.2 only) 622563-001 Power button board 595204-001...
...for use in: HP G62 biscotti computer models 595185-001 HP G62 biscotti computer models with webcam 595186-001 Presario CQ62 biscotti computer models 602170-001 Presario CQ62 biscotti computer models with webcam 602171-001 Presario CQ62 matte black computer models 595187-001 Presario CQ62 matte black computer ...) 615583-001 HP G62 charcoal computer models with webcam (for model 1.2 only) 615584-001 HP G62 imperial blue computer models (for model 1.2 only) 622562-001 HP G62 imperial blue computer models with webcam (for model 1.2 only) 622563-001 Power button board 595204-001...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 37
...: 65-W AC adapter 90-W AC adapter Cable Kit Hard drive connector cable Optical drive connector cable Power button cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil (for models 1.1 and 1.2 only) Denmark Europe...
...: 65-W AC adapter 90-W AC adapter Cable Kit Hard drive connector cable Optical drive connector cable Power button cable RJ-11 cable TouchPad button board cable TouchPad cable USB cable Power cord (for use with both HP G62 and Presario CQ 62 computer models) for use in: Argentina Australia Brazil (for models 1.1 and 1.2 only) Denmark Europe...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-DJ1 Keyboard for use in Greece (includes keyboard cable) 595200-001 Plastics kit 595201-001 Cable kit 595202-001 Screw kit 595203-001 Touchpad button board 595204-001 Power button board 595205-001 USB board 595206-001 Top cover (includes TouchPad board) for use in biscotti computer models 595207-001 Top cover (includes...
...-DJ1 Keyboard for use in Greece (includes keyboard cable) 595200-001 Plastics kit 595201-001 Cable kit 595202-001 Screw kit 595203-001 Touchpad button board 595204-001 Power button board 595205-001 USB board 595206-001 Top cover (includes TouchPad board) for use in biscotti computer models 595207-001 Top cover (includes...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 65
Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4-21 Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Removal and replacement procedures 5.
Release the power button ZIF connector 1, speaker cable 2, touchpad ZIF connector 3, and touchpad button ZIF connector 4. Maintenance and Service Guide 4-21 Remove the Phillips PM2.5×6.0 screw that secures the switch cover to the computer. 6. Removal and replacement procedures 5.
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 67
... Remove the Phillips PM2.0×3.0 screw 1 that secures the power button board to install the power button board. Remove the wireless module (see "Memory module" on page 4-7). 5. Lift up and remove the power button board 2. Reverse this procedure to the top cover. 2.... 4-8). 6. Disconnect all external devices connected to the computer. 3. Remove the power button board: 1. Power button board Removal and replacement procedures Description Power button board Spare part number 595204-001 Before removing the power button board: 1. Remove the hard drive (see "Hard drive" on page ...
... Remove the Phillips PM2.0×3.0 screw 1 that secures the power button board to install the power button board. Remove the wireless module (see "Memory module" on page 4-7). 5. Lift up and remove the power button board 2. Reverse this procedure to the top cover. 2.... 4-8). 6. Disconnect all external devices connected to the computer. 3. Remove the power button board: 1. Power button board Removal and replacement procedures Description Power button board Spare part number 595204-001 Before removing the power button board: 1. Remove the hard drive (see "Hard drive" on page ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 68
... cover (see "Optical drive" on page 4-20). Remove the two Phillips PM2.0×3.0 screws 1 that secure the touchpad button board to the computer. 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the optical drive (see...
... cover (see "Optical drive" on page 4-20). Remove the two Phillips PM2.0×3.0 screws 1 that secure the touchpad button board to the computer. 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the optical drive (see...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 100
.../disable the processor Virtualization Technology. Enable/disable LAN Power Saving. Run a comprehensive self-test on the system memory. 5-4 Maintenance and Service Guide Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models... only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On ...
.../disable the processor Virtualization Technology. Enable/disable LAN Power Saving. Run a comprehensive self-test on the system memory. 5-4 Maintenance and Service Guide Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models... only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On ...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
Page 131
...-45 9-4 USB 9-5 plastic parts 4-1 Plastics Kit contents 3-10 ports product description 1-3 power button 2-3 power button board removal 4-22, 4-23 spare part number 4-22, 4-23 power cord set requirements 10-1 spare part number 3-12 processor product description 1-1 removal 4-46... graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 ...
...-45 9-4 USB 9-5 plastic parts 4-1 Plastics Kit contents 3-10 ports product description 1-3 power button 2-3 power button board removal 4-22, 4-23 spare part number 4-22, 4-23 power cord set requirements 10-1 spare part number 3-12 processor product description 1-1 removal 4-46... graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 ...
Notebook PC User Guide - Windows 7
Page 14
...ineffective, press and hold the power button for at least 5 seconds to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ...9679; When the computer is off, press the button to turn off the computer. For information about your power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. Component Description (1) Speaker grill (2) Power button* Two integrated speakers produce sound. ● ...
...ineffective, press and hold the power button for at least 5 seconds to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ...9679; When the computer is off, press the button to turn off the computer. For information about your power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. Component Description (1) Speaker grill (2) Power button* Two integrated speakers produce sound. ● ...
Notebook PC User Guide - Windows 7
Page 57
... on wakeup, you must enter your Windows password before your work will return to the screen. To exit Hibernation: ▲ Briefly press the power button. The power lights turn on wakeup, you must enter your Windows password before your work will return to the screen. NOTE: If you have set a... password to be changed using Power Options in any of the following ways: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on the keyboard or...
... on wakeup, you must enter your Windows password before your work will return to the screen. To exit Hibernation: ▲ Briefly press the power button. The power lights turn on wakeup, you must enter your Windows password before your work will return to the screen. NOTE: If you have set a... password to be changed using Power Options in any of the following ways: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on the keyboard or...
Notebook PC User Guide - Windows 7
Page 67
...pressing the power button. It is available ▲ Initiate Hibernation. - Do not charge the computer battery while you observe a significant change in use, but it should not need to be calibrated more than once a month. Connect the computer to an AC adapter, optional power adapter, ...that you can reset them after the calibration. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: 1. Calibrating a battery Calibrate a battery under the following conditions: ● When battery charge ...
...pressing the power button. It is available ▲ Initiate Hibernation. - Do not charge the computer battery while you observe a significant change in use, but it should not need to be calibrated more than once a month. Connect the computer to an AC adapter, optional power adapter, ...that you can reset them after the calibration. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: 1. Calibrating a battery Calibrate a battery under the following conditions: ● When battery charge ...
Notebook PC User Guide - Windows 7
Page 73
... does not connect to a USB port ● When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power, and then remove the battery. Save your work and close all open programs. 2. Shutting down the computer... in the sequence provided: ● Press ctrl+alt+delete, and then click the Power button. ● Press and hold the power button for an extended period Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut down command. Click Shut down...
... does not connect to a USB port ● When the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power, and then remove the battery. Save your work and close all open programs. 2. Shutting down the computer... in the sequence provided: ● Press ctrl+alt+delete, and then click the Power button. ● Press and hold the power button for an extended period Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut down command. Click Shut down...
Notebook PC User Guide - Windows 7
Page 90
... in Hibernation. Save your work. 2. Turn the computer upside down the computer before removing the hard drive from the computer (1). 80 Chapter 6 Drives Unplug the power cord from the computer. 7. Lift the hard drive cover away from the hard drive bay. Replacing the hard drive CAUTION: To prevent information loss or...
... in Hibernation. Save your work. 2. Turn the computer upside down the computer before removing the hard drive from the computer (1). 80 Chapter 6 Drives Unplug the power cord from the computer. 7. Lift the hard drive cover away from the hard drive bay. Replacing the hard drive CAUTION: To prevent information loss or...
Notebook PC User Guide - Windows 7
Page 98
...on the bottom of electric shock and damage to the equipment, unplug the power cord and remove all external devices connected to the vacant expansion memory module slot or by pressing the power button. Disconnect all batteries before installing a memory module. The memory capacity of... the computer through the operating system. 3. Loosen the memory module compartment screws (1). 88 Chapter 8 Adding or replacing a memory module Unplug the power cord from the computer. 7. To add or replace a memory module: 1. 8 Adding or replacing a memory module The computer has one memory...
...on the bottom of electric shock and damage to the equipment, unplug the power cord and remove all external devices connected to the vacant expansion memory module slot or by pressing the power button. Disconnect all batteries before installing a memory module. The memory capacity of... the computer through the operating system. 3. Loosen the memory module compartment screws (1). 88 Chapter 8 Adding or replacing a memory module Unplug the power cord from the computer. 7. To add or replace a memory module: 1. 8 Adding or replacing a memory module The computer has one memory...