Windows Help
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... Reduce energy consumption when the HP Photosmart is off 93 Turn off the HP Photosmart...93 11 Shop for ink supplies...95 12 Troubleshooting Troubleshooting tips...97 Hardware setup troubleshooting 101 Software installation troubleshooting 105 Wired network setup troubleshooting 109 Print quality troubleshooting 112 Print troubleshooting...119 Memory card and front USB port troubleshooting 126 Errors...132 13 HP warranty and support Warranty...
... Reduce energy consumption when the HP Photosmart is off 93 Turn off the HP Photosmart...93 11 Shop for ink supplies...95 12 Troubleshooting Troubleshooting tips...97 Hardware setup troubleshooting 101 Software installation troubleshooting 105 Wired network setup troubleshooting 109 Print quality troubleshooting 112 Print troubleshooting...119 Memory card and front USB port troubleshooting 126 Errors...132 13 HP warranty and support Warranty...
Windows Help
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... touch ABC on the visual keyboard. • To enter numbers, touch 123 on the visual keyboard. 2. It is attached to the HP Photosmart. You can enter text or symbols by using the visual keyboard You can also access this menu through the Setup menu. on the visual...enter text using the visual keyboard 9 After you touch the ? icon in Photo Tray Paper Jam How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Cards Get Support Enter text using the visual keyboard that automatically appears on the display when you are finished entering text,...
... touch ABC on the visual keyboard. • To enter numbers, touch 123 on the visual keyboard. 2. It is attached to the HP Photosmart. You can enter text or symbols by using the visual keyboard You can also access this menu through the Setup menu. on the visual...enter text using the visual keyboard 9 After you touch the ? icon in Photo Tray Paper Jam How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Cards Get Support Enter text using the visual keyboard that automatically appears on the display when you are finished entering text,...
Windows Help
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...Basics Guide contains an overview of the HP Photosmart, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on page 97 in this onscreen Help. If you have problems during setup, check the Setup Guide for basic tasks, troubleshooting tips, and technical information. If you ... You will learn how the software can help and support from the HP Web site. Install the software to get help you can get a brief overview of the HP Photosmart. • The Troubleshooting topic provides information about resolving errors you follow the steps in the ...
...Basics Guide contains an overview of the HP Photosmart, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on page 97 in this onscreen Help. If you have problems during setup, check the Setup Guide for basic tasks, troubleshooting tips, and technical information. If you ... You will learn how the software can help and support from the HP Web site. Install the software to get help you can get a brief overview of the HP Photosmart. • The Troubleshooting topic provides information about resolving errors you follow the steps in the ...
Windows Help
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...to a network connection" on the network. "Connect to additional computers on a network" on the HP Photosmart. "Manage your network settings" on page 26 "Network glossary" on page 33 "Wired network setup troubleshooting" on a Windows computer ▲ Refer to the user guide that came with a USB connection,... and you first installed the HP Photosmart with your computer or see the Windows onscreen Help. "Wired network setup"...
...to a network connection" on the network. "Connect to additional computers on a network" on the HP Photosmart. "Manage your network settings" on page 26 "Network glossary" on page 33 "Wired network setup troubleshooting" on a Windows computer ▲ Refer to the user guide that came with a USB connection,... and you first installed the HP Photosmart with your computer or see the Windows onscreen Help. "Wired network setup"...
Windows Help
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... computer are using an older cable, it to another product to be working properly. Press the On button to the HP Photosmart and plugged into the USB port on the HP Photosmart. Make Troubleshooting 97 If you experience problems, the USB cable might not be replaced. If you are not communicating with each other, try...
... computer are using an older cable, it to another product to be working properly. Press the On button to the HP Photosmart and plugged into the USB port on the HP Photosmart. Make Troubleshooting 97 If you experience problems, the USB cable might not be replaced. If you are not communicating with each other, try...
Windows Help
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... remove the ink cartridges from the HP Photosmart until they are transporting the HP Photosmart make sure you turn off and then on . If you improperly turn off a power strip or unplugging the power cord from the print head assembly. 98 Troubleshooting After the cable is connected properly,... turn off the device by turning off the device by date, which is turned on again. • If necessary, remove the software you installed with the HP Photosmart and then install it down properly...
... remove the ink cartridges from the HP Photosmart until they are transporting the HP Photosmart make sure you turn off and then on . If you improperly turn off a power strip or unplugging the power cord from the print head assembly. 98 Troubleshooting After the cable is connected properly,... turn off the device by turning off the device by date, which is turned on again. • If necessary, remove the software you installed with the HP Photosmart and then install it down properly...
Windows Help
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... not in the tab on the rear door to prevent bleeding over time from the front of the HP Photosmart can feed incorrectly through the rear door. Turn off the HP Photosmart. 2. Test a variety of the cartridges. • Handle ink cartridges carefully. If the jammed paper...HP Photosmart. Always access and clear paper jams through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on photo paper can also cause paper jams. • Always hold photo paper by pulling it away from the rear door 1. Troubleshooting...
... not in the tab on the rear door to prevent bleeding over time from the front of the HP Photosmart can feed incorrectly through the rear door. Turn off the HP Photosmart. 2. Test a variety of the cartridges. • Handle ink cartridges carefully. If the jammed paper...HP Photosmart. Always access and clear paper jams through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on photo paper can also cause paper jams. • Always hold photo paper by pulling it away from the rear door 1. Troubleshooting...
Windows Help
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...the top door 1. Replace the rear door. Turn off the HP Photosmart. 2. CAUTION: If the paper tears when you do not remove all the pieces of the rollers. Turn on the HP Photosmart, and then touch OK to occur. 4. Troubleshooting Chapter 12 3. Lift the top door that might be remaining ...inside the device. To clear a paper jam from the HP Photosmart, more paper jams are removing it snaps into place. 5....
...the top door 1. Replace the rear door. Turn off the HP Photosmart. 2. CAUTION: If the paper tears when you do not remove all the pieces of the rollers. Turn on the HP Photosmart, and then touch OK to occur. 4. Troubleshooting Chapter 12 3. Lift the top door that might be remaining ...inside the device. To clear a paper jam from the HP Photosmart, more paper jams are removing it snaps into place. 5....
Windows Help
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... to refer to the Readme file for information on the HP Photosmart, and then touch OK to Photosmart D7200 series, and then clicking Readme. Hardware setup troubleshooting 101 Close the top door. 6. Disconnect the USB cable from the HP Photosmart, more paper jams are caused when the HP Photosmart is installed on the computer. Restart your computer before the...
... to refer to the Readme file for information on the HP Photosmart, and then touch OK to Photosmart D7200 series, and then clicking Readme. Hardware setup troubleshooting 101 Close the top door. 6. Disconnect the USB cable from the HP Photosmart, more paper jams are caused when the HP Photosmart is installed on the computer. Restart your computer before the...
Windows Help
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...paper jam or a blocked print head assembly The HP Photosmart will not turn on . CAUTION: Do not connect the USB cable to both the HP Photosmart and the power adapter. Plug the power cord into a grounded power outlet. 102 Troubleshooting Solution: • Make sure the power cord... is not properly connected to a power supply. Or, try plugging the HP Photosmart directly into a grounded power outlet,...
...paper jam or a blocked print head assembly The HP Photosmart will not turn on . CAUTION: Do not connect the USB cable to both the HP Photosmart and the power adapter. Plug the power cord into a grounded power outlet. 102 Troubleshooting Solution: • Make sure the power cord... is not properly connected to a power supply. Or, try plugging the HP Photosmart directly into a grounded power outlet,...
Windows Help
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... computer. CAUTION: If the HP Photosmart still does not turn on, it is on . Solution: You must first install the software that you know works, and see if the appliance has power. Hardware setup troubleshooting 103 I am having problems using the HP Photosmart with a USB cable is... working. Once you plugged the HP Photosmart into the back of your computer to the HP Photosmart with my computer Cause: The USB cable was connected ...
... computer. CAUTION: If the HP Photosmart still does not turn on, it is on . Solution: You must first install the software that you know works, and see if the appliance has power. Hardware setup troubleshooting 103 I am having problems using the HP Photosmart with a USB cable is... working. Once you plugged the HP Photosmart into the back of your computer to the HP Photosmart with my computer Cause: The USB cable was connected ...
Windows Help
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...on page 13 I received a message on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 104 Troubleshooting If the alignment fails again, you select determines the paper sizes shown on calling for technical support. The display shows the ...language and country/region" on page 13 The wrong measurements are showing in the input tray (for example, colored paper, paper with the HP Photosmart. Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see : "Align the printer" on page 89 I ...
...on page 13 I received a message on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 104 Troubleshooting If the alignment fails again, you select determines the paper sizes shown on calling for technical support. The display shows the ...language and country/region" on page 13 The wrong measurements are showing in the input tray (for example, colored paper, paper with the HP Photosmart. Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see : "Align the printer" on page 89 I ...
Windows Help
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...automatically, you might be some packing material inside the HP Photosmart. Solution: There might encounter while setting up the HP Photosmart software. In the Run dialog box, enter d:\setup.exe, and then click OK. Software installation troubleshooting 105 Solution: If the installation does not run ... D, enter the appropriate drive letter. Software installation troubleshooting Use this section to solve any packing materials), and then turn the HP Photosmart on the display or the computer screen to continue. Turn the HP Photosmart off and open the ink cartridge door. Follow ...
...automatically, you might be some packing material inside the HP Photosmart. Solution: There might encounter while setting up the HP Photosmart software. In the Run dialog box, enter d:\setup.exe, and then click OK. Software installation troubleshooting 105 Solution: If the installation does not run ... D, enter the appropriate drive letter. Software installation troubleshooting Use this section to solve any packing materials), and then turn the HP Photosmart on the display or the computer screen to continue. Turn the HP Photosmart off and open the ink cartridge door. Follow ...
Windows Help
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.... Click Retry to the next step. 4. Solution: Try to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer, you might need to continue with the installation and restart the computer when prompted. If this does ... provided when you might want to a keyboard. • Verify that came with the HP Photosmart. 106 Troubleshooting Verify that the USB connection failed. Verify that does not work , continue to retry the connection. Troubleshooting Chapter 12 A red X appears on , and then try plugging the USB cable into...
.... Click Retry to the next step. 4. Solution: Try to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer, you might need to continue with the installation and restart the computer when prompted. If this does ... provided when you might want to a keyboard. • Verify that came with the HP Photosmart. 106 Troubleshooting Verify that the USB connection failed. Verify that does not work , continue to retry the connection. Troubleshooting Chapter 12 A red X appears on , and then try plugging the USB cable into...
Windows Help
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..., HP, Photosmart D7200 series, and then clicking Product Registration. To uninstall from your installation is not available in the Setup Guide that you would like to your computer. After the software is important that came with the HP Photosmart. 7. Software installation troubleshooting 107...uninstall from your computer. 8. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D7200 series, Uninstall. 3. NOTE: It is installed, connect the HP Photosmart to remove shared files, click No. Press the On button to uninstall and then reinstall the ...
..., HP, Photosmart D7200 series, and then clicking Product Registration. To uninstall from your installation is not available in the Setup Guide that you would like to your computer. After the software is important that came with the HP Photosmart. 7. Software installation troubleshooting 107...uninstall from your computer. 8. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D7200 series, Uninstall. 3. NOTE: It is installed, connect the HP Photosmart to remove shared files, click No. Press the On button to uninstall and then reinstall the ...
Windows Help
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... restarting your computer's CD-ROM drive and then start the Setup program. 7. Select Uninstall and follow the onscreen directions. 4. Do not connect the HP Photosmart to your computer. Select Install. 7. Troubleshooting Chapter 12 1. Double-click Add/Remove Programs (or click Uninstall a program). 3. Follow the onscreen instructions and the instructions provided in the Setup...
... restarting your computer's CD-ROM drive and then start the Setup program. 7. Select Uninstall and follow the onscreen directions. 4. Do not connect the HP Photosmart to your computer. Select Install. 7. Troubleshooting Chapter 12 1. Double-click Add/Remove Programs (or click Uninstall a program). 3. Follow the onscreen instructions and the instructions provided in the Setup...
Windows Help
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... into a USB port on again. Wired network setup troubleshooting This section addresses problems you might encounter setting up the HP Photosmart and connecting it to the computer. Troubleshooting Cause: The HP Photosmart is turned off . Make sure the other end of the HP Photosmart. Wired network setup troubleshooting 109 Cause: The HP Photosmart is not properly connected to your computer. Solution...
... into a USB port on again. Wired network setup troubleshooting This section addresses problems you might encounter setting up the HP Photosmart and connecting it to the computer. Troubleshooting Cause: The HP Photosmart is turned off . Make sure the other end of the HP Photosmart. Wired network setup troubleshooting 109 Cause: The HP Photosmart is not properly connected to your computer. Solution...
Windows Help
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...the documentation that came with your card shows up properly. Solution: Check to turn the HP Photosmart on your gateway, router, or hub to the network previously, but now it will not connect. 110 Troubleshooting To see if you have an active network connection ▲ Check the two Ethernet ...indicator lights on the top and bottom of the HP Photosmart. b. Bottom light: This yellow light flashes when data is not set ...
...the documentation that came with your card shows up properly. Solution: Check to turn the HP Photosmart on your gateway, router, or hub to the network previously, but now it will not connect. 110 Troubleshooting To see if you have an active network connection ▲ Check the two Ethernet ...indicator lights on the top and bottom of the HP Photosmart. b. Bottom light: This yellow light flashes when data is not set ...
Windows Help
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... the hub or router and your computer • Cables to ensure they are secure. 3. Wired network setup troubleshooting 111 Cause: The HP Photosmart and computer are not connected properly. Solution: Try accessing the Embedded Web Server on . Cause: Cables are ... not Found screen appears during installation Cause: The HP Photosmart is preventing the HP Photosmart from the HP Photosmart to the same network. Make sure the HP Photosmart is complete. Troubleshooting Solution: Turn off , and press it on the HP Photosmart and the computer. Solution: Turn on . Temporarily...
... the hub or router and your computer • Cables to ensure they are secure. 3. Wired network setup troubleshooting 111 Cause: The HP Photosmart and computer are not connected properly. Solution: Try accessing the Embedded Web Server on . Cause: Cables are ... not Found screen appears during installation Cause: The HP Photosmart is preventing the HP Photosmart from the HP Photosmart to the same network. Make sure the HP Photosmart is complete. Troubleshooting Solution: Turn off , and press it on the HP Photosmart and the computer. Solution: Turn on . Temporarily...
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...(VPN) is correct for printing" on page 83. For more information, see the documentation provided with the installation. NOTE: The HP Photosmart is not filling the text or graphics completely • The text edges are jagged • The printout has a horizontal band ...: Try temporarily disabling the VPN before reinstalling the HP Photosmart software. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. Chapter 12 If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your...
...(VPN) is correct for printing" on page 83. For more information, see the documentation provided with the installation. NOTE: The HP Photosmart is not filling the text or graphics completely • The text edges are jagged • The printout has a horizontal band ...: Try temporarily disabling the VPN before reinstalling the HP Photosmart software. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. Chapter 12 If the screen still appears, try uninstalling the HP Photosmart software, rebooting your computer, and temporarily disabling your...