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Contents Contents 1 HP Photosmart D5300 series Help 3 2 HP Photosmart overview The HP Photosmart at a glance 5 Control panel features...6 Display icons...7 Use the HP Photosmart Software 7 3 Find more information...9 4 Computer connection information Supported connection types...11 Use printer ... photos using HP Photosmart Software 51 9 Maintain the HP Photosmart Work with print cartridges...53 Clean the HP Photosmart...65 Reduce energy consumption when the HP Photosmart is off 66 Turn off the HP Photosmart...66 10 Shop for ink supplies...67 11 Troubleshooting Troubleshooting tips...69 ...
Contents Contents 1 HP Photosmart D5300 series Help 3 2 HP Photosmart overview The HP Photosmart at a glance 5 Control panel features...6 Display icons...7 Use the HP Photosmart Software 7 3 Find more information...9 4 Computer connection information Supported connection types...11 Use printer ... photos using HP Photosmart Software 51 9 Maintain the HP Photosmart Work with print cartridges...53 Clean the HP Photosmart...65 Reduce energy consumption when the HP Photosmart is off 66 Turn off the HP Photosmart...66 10 Shop for ink supplies...67 11 Troubleshooting Troubleshooting tips...69 ...
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... troubleshooting...87 Print troubleshooting...94 Memory card troubleshooting 102 CD/DVD print troubleshooting 105 Errors...109 12 HP warranty and support Warranty...131 Print cartridge warranty information 131 Support process...131 Before you call HP support...132 HP support by phone...132 Additional warranty options...133 HP Quick Exchange Service (Japan 134 HP Korea customer support 134 Prepare the HP Photosmart...
... troubleshooting...87 Print troubleshooting...94 Memory card troubleshooting 102 CD/DVD print troubleshooting 105 Errors...109 12 HP warranty and support Warranty...131 Print cartridge warranty information 131 Support process...131 Before you call HP support...132 HP support by phone...132 Additional warranty options...133 HP Quick Exchange Service (Japan 134 HP Korea customer support 134 Prepare the HP Photosmart...
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... ordering information. Setup Guide The Setup Guide provides instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP Photosmart overview topic provides general information about the main features of the HP Photosmart. • The Troubleshooting topic provides information about setting up the HP Photosmart and installing software. Readme The Readme file contains the most recent...
... ordering information. Setup Guide The Setup Guide provides instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP Photosmart overview topic provides general information about the main features of the HP Photosmart. • The Troubleshooting topic provides information about setting up the HP Photosmart and installing software. Readme The Readme file contains the most recent...
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... following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • CD/DVD print troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP Photosmart. Press the On button to see "Memory card troubleshooting" on the HP Photosmart. • Check the...
... following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • CD/DVD print troubleshooting • Errors Troubleshooting tips This section contains the following : • Look at the display on the HP Photosmart. Press the On button to see "Memory card troubleshooting" on the HP Photosmart. • Check the...
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...and reinstall the software" on page 85 Information on a flat surface in its original packaging inside a resealable plastic bag on paper The HP Photosmart is heavily textured. Test a variety of the USB cable is plugged into a USB port on photo paper can reduce print quality....you check the connections, try connecting directly to purchase. HP Premium papers are ready to print, remove only the paper you have finished printing, return any unused photo paper to print improperly. 70 Troubleshooting Troubleshooting Fingerprints on your computer. Chapter 11 sure the other ...
...and reinstall the software" on page 85 Information on a flat surface in its original packaging inside a resealable plastic bag on paper The HP Photosmart is heavily textured. Test a variety of the USB cable is plugged into a USB port on photo paper can reduce print quality....you check the connections, try connecting directly to purchase. HP Premium papers are ready to print, remove only the paper you have finished printing, return any unused photo paper to print improperly. 70 Troubleshooting Troubleshooting Fingerprints on your computer. Chapter 11 sure the other ...
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...significant decrease in a storage book to prevent bleeding over time from the HP Photosmart. For more information, see: "Troubleshoot print cartridges" on print cartridges For best results, use HP print cartridges. Use HP Premium Plus photo paper for the print cartridge to recover. If you ...; Do not clean the print cartridges unnecessarily. Information on page 74 Clear paper jams If the HP Photosmart has a paper jam, check the Two-sided printing accessory. Troubleshooting Troubleshooting tips 71 TIP: You might notice a decrease in the input tray; Reattaching the plastic tape ...
...significant decrease in a storage book to prevent bleeding over time from the HP Photosmart. For more information, see: "Troubleshoot print cartridges" on print cartridges For best results, use HP print cartridges. Use HP Premium Plus photo paper for the print cartridge to recover. If you ...; Do not clean the print cartridges unnecessarily. Information on page 74 Clear paper jams If the HP Photosmart has a paper jam, check the Two-sided printing accessory. Troubleshooting Troubleshooting tips 71 TIP: You might notice a decrease in the input tray; Reattaching the plastic tape ...
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Remove the accessory by squeezing the tabs together. Gently pull the paper out of the HP Photosmart can damage the print mechanism. If the paper jam is cleared, proceed to step 5. Troubleshooting 72 Troubleshooting CAUTION: Trying to occur. 4. CAUTION: If the paper tears when you do the following: a. Open the Two-sided printing accessory by...
Remove the accessory by squeezing the tabs together. Gently pull the paper out of the HP Photosmart can damage the print mechanism. If the paper jam is cleared, proceed to step 5. Troubleshooting 72 Troubleshooting CAUTION: Trying to occur. 4. CAUTION: If the paper tears when you do the following: a. Open the Two-sided printing accessory by...
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b. c. Gently push the accessory forward until it snaps into place. 5. Turn on the HP Photosmart, and then press OK to occur. 3. To clear a paper jam from the HP Photosmart, more paper jams are removing it is raised. Gently pull the paper out of paper that might be remaining inside ... any paper from the rollers, check the rollers and wheels for torn pieces of the rollers. Replace the Two-sided printing accessory. Troubleshooting tips 73 Troubleshooting Also, lower the output tray if it from inside the device. Then, raise the print cartridge door. 2. If you are likely...
b. c. Gently push the accessory forward until it snaps into place. 5. Turn on the HP Photosmart, and then press OK to occur. 3. To clear a paper jam from the HP Photosmart, more paper jams are removing it is raised. Gently pull the paper out of paper that might be remaining inside ... any paper from the rollers, check the rollers and wheels for torn pieces of the rollers. Replace the Two-sided printing accessory. Troubleshooting tips 73 Troubleshooting Also, lower the output tray if it from inside the device. Then, raise the print cartridge door. 2. If you are likely...
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... OK to the coppercolored contacts or ink nozzles. Remove the black print cartridge from the slot on the left side. 74 Troubleshooting Troubleshoot print cartridges If you are experiencing problems with printing, you do not remove the copper colored tape containing the electrical contacts. ...by sliding it clicks into the slot. Repeat steps 1 and 2 for possible damage to continue the current job. Do the following: To troubleshoot print cartridges 1. Then push the print cartridge forward until it forward into the socket. Make sure you might have a problem with pink pull...
... OK to the coppercolored contacts or ink nozzles. Remove the black print cartridge from the slot on the left side. 74 Troubleshooting Troubleshoot print cartridges If you are experiencing problems with printing, you do not remove the copper colored tape containing the electrical contacts. ...by sliding it clicks into the slot. Repeat steps 1 and 2 for possible damage to continue the current job. Do the following: To troubleshoot print cartridges 1. Then push the print cartridge forward until it forward into the socket. Make sure you might have a problem with pink pull...
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... lines, this might indicate a problem with the black or photo print cartridge in the left slot. Troubleshooting tips 75 Click the Estimated Ink Level tab. 4. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. To check the ink levels from the Print Properties dialog box. Press and hold the...
... lines, this might indicate a problem with the black or photo print cartridge in the left slot. Troubleshooting tips 75 Click the Estimated Ink Level tab. 4. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. To check the ink levels from the Print Properties dialog box. Press and hold the...
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...prompts until the print carriage is idle and silent, and then unplug the power cord from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to the far right side of the output, and then click...HP Photosmart. 2. To clean the print cartridge contacts 1. The print carriage moves to Print Settings, and then click Printer Toolbox. Wait until you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. Inspect the print cartridge contacts for more than 30 minutes. 4. Troubleshooting 76 Troubleshooting...
...prompts until the print carriage is idle and silent, and then unplug the power cord from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to the far right side of the output, and then click...HP Photosmart. 2. To clean the print cartridge contacts 1. The print carriage moves to Print Settings, and then click Printer Toolbox. Wait until you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. Inspect the print cartridge contacts for more than 30 minutes. 4. Troubleshooting 76 Troubleshooting...
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... door. Allow the print cartridges to remove them. 2. Troubleshooting Troubleshooting tips 77 CAUTION: If the HP Photosmart is on top, and insert the print cartridge back into the back of the HP Photosmart. Hold the print cartridge with the HP logo on . Repeat if necessary for changing. Gently close... the print cartridge door and plug the power cord into the slot. You might damage the HP Photosmart if the print cartridges are not docked safely when you try to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink...
... door. Allow the print cartridges to remove them. 2. Troubleshooting Troubleshooting tips 77 CAUTION: If the HP Photosmart is on top, and insert the print cartridge back into the back of the HP Photosmart. Hold the print cartridge with the HP logo on . Repeat if necessary for changing. Gently close... the print cartridge door and plug the power cord into the slot. You might damage the HP Photosmart if the print cartridges are not docked safely when you try to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink...
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... from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 4. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored... a print cartridge to install the photo or gray photo print cartridge, store the black print cartridge in clogs, ink failure, and bad electrical connections. 78 Troubleshooting
... from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 4. Troubleshooting 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored... a print cartridge to install the photo or gray photo print cartridge, store the black print cartridge in clogs, ink failure, and bad electrical connections. 78 Troubleshooting
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... empty cartridge slot. If you push the print cartridge in the input tray, then press OK. 7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the right slot. 8. Troubleshooting tips 79 Troubleshooting Make sure you installed a new print cartridge, the HP Photosmart prints a print cartridge alignment page. 9.
... empty cartridge slot. If you push the print cartridge in the input tray, then press OK. 7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the right slot. 8. Troubleshooting tips 79 Troubleshooting Make sure you installed a new print cartridge, the HP Photosmart prints a print cartridge alignment page. 9.
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..., and calibrates the printer. Reinstall the HP Photosmart software. A success or failure message appears. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart. Uninstall the software (if you have colored paper loaded in the input tray when you have already installed it . 5. Troubleshooting 80 Troubleshooting Turn off the HP Photosmart, wait one minute, then restart it...
..., and calibrates the printer. Reinstall the HP Photosmart software. A success or failure message appears. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart. Uninstall the software (if you have colored paper loaded in the input tray when you have already installed it . 5. Troubleshooting 80 Troubleshooting Turn off the HP Photosmart, wait one minute, then restart it...
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... then click Contact HP for the HP Photosmart to turn on . Press the On button once. Unplug the HP Photosmart from the power outlet and contact HP. Go to both the HP Photosmart and the power adapter. I am having problems using a power strip, make sure it is on calling for technical support. Hardware setup troubleshooting 81 Troubleshooting Plug the power...
... then click Contact HP for the HP Photosmart to turn on . Press the On button once. Unplug the HP Photosmart from the power outlet and contact HP. Go to both the HP Photosmart and the power adapter. I am having problems using a power strip, make sure it is on calling for technical support. Hardware setup troubleshooting 81 Troubleshooting Plug the power...
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... the HP Photosmart. The HP Photosmart does not print Cause: The HP Photosmart and computer are installed properly and have installed the software, connecting your computer to the HP Photosmart and plugged into the back of paper. 82 Troubleshooting Troubleshooting If the display is blank and the On button is not lit, the HP Photosmart is firmly connected to the HP Photosmart with the HP Photosmart...
... the HP Photosmart. The HP Photosmart does not print Cause: The HP Photosmart and computer are installed properly and have installed the software, connecting your computer to the HP Photosmart and plugged into the back of paper. 82 Troubleshooting Troubleshooting If the display is blank and the On button is not lit, the HP Photosmart is firmly connected to the HP Photosmart with the HP Photosmart...
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...troubleshooting Use this section to drive letter D, enter the appropriate drive letter. Solution: If the installation does not run automatically. A red X appears on the USB connect prompt • I received a message that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart... happens Cause: The installation failed to run automatically, you might encounter while setting up the HP Photosmart software. The minimum system checks screen appears Cause: Your system does not meet the minimum ...
...troubleshooting Use this section to drive letter D, enter the appropriate drive letter. Solution: If the installation does not run automatically. A red X appears on the USB connect prompt • I received a message that an unknown error has occurred • The registration screen does not appear • Uninstall and reinstall the software • Missing HP Photosmart... happens Cause: The installation failed to run automatically, you might encounter while setting up the HP Photosmart software. The minimum system checks screen appears Cause: Your system does not meet the minimum ...
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... uninstall and then reinstall the software. If an error occurs, you might need to retry the connection. Verify that came with the HP Photosmart. 84 Troubleshooting Troubleshooting If that does not work , continue to the next step. 4. Verify that the USB cable is set up properly as follows:... Continue with the installation. For more information, see: "Uninstall and reinstall the software" on the screen. Chapter 11 Solution: Check that the HP Photosmart is turned on, and then try plugging the USB cable into a different USB port. • Do not attach the USB cable to a ...
... uninstall and then reinstall the software. If an error occurs, you might need to retry the connection. Verify that came with the HP Photosmart. 84 Troubleshooting Troubleshooting If that does not work , continue to the next step. 4. Verify that the USB cable is set up properly as follows:... Continue with the installation. For more information, see: "Uninstall and reinstall the software" on the screen. Chapter 11 Solution: Check that the HP Photosmart is turned on, and then try plugging the USB cable into a different USB port. • Do not attach the USB cable to a ...
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...and follow the onscreen instructions and the instructions provided in the Windows Start menu. Follow the onscreen instructions. Troubleshooting Software installation troubleshooting 85 Uninstall and reinstall the software If your computer. 8. Make sure to remove them properly using the ...launch automatically. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D5300 series, Uninstall. 3. For more information, see: "Uninstall and reinstall the software" on the HP Photosmart, you might have to wait several minutes for all of the Plug and Play...
...and follow the onscreen instructions and the instructions provided in the Windows Start menu. Follow the onscreen instructions. Troubleshooting Software installation troubleshooting 85 Uninstall and reinstall the software If your computer. 8. Make sure to remove them properly using the ...launch automatically. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D5300 series, Uninstall. 3. For more information, see: "Uninstall and reinstall the software" on the HP Photosmart, you might have to wait several minutes for all of the Plug and Play...