User's Guide
Page 2
... license. The embedded software in the printer is suited for incidental or consequential damages in connection with the marketing name (HP Photosmart 8700 series printer) or product number (Q5745A). The copyrights to minimize impact on the work of product return and recycling programs..., adaptation or translation without Internet access should not be damaged. ● If the product does not operate normally, see the troubleshooting information in the box with several attributes to certain photos within this document and the program material which it describes. Copyrights and ...
... license. The embedded software in the printer is suited for incidental or consequential damages in connection with the marketing name (HP Photosmart 8700 series printer) or product number (Q5745A). The copyrights to minimize impact on the work of product return and recycling programs..., adaptation or translation without Internet access should not be damaged. ● If the product does not operate normally, see the troubleshooting information in the box with several attributes to certain photos within this document and the program material which it describes. Copyrights and ...
User's Guide
Page 6
Maintaining the supplies 44 Storing photo paper 45 Handling photo paper 45 Storing the print cartridges 45 8 Troubleshooting 47 Printer software installation problems 47 Printer hardware problems 48 Printing problems 50 Error messages...54 Paper errors 54 Print cartridge errors 55 Memory card ... the printer software on a Macintosh 69 Using the embedded web server 70 Printing a network configuration page 70 b Specifications...71 System requirements 71 Printer specifications 71 c HP Warranty...75 Index...77 2 HP Photosmart 8700 series
Maintaining the supplies 44 Storing photo paper 45 Handling photo paper 45 Storing the print cartridges 45 8 Troubleshooting 47 Printer software installation problems 47 Printer hardware problems 48 Printing problems 50 Error messages...54 Paper errors 54 Print cartridge errors 55 Memory card ... the printer software on a Macintosh 69 Using the embedded web server 70 Printing a network configuration page 70 b Specifications...71 System requirements 71 Printer specifications 71 c HP Warranty...75 Index...77 2 HP Photosmart 8700 series
User's Guide
Page 7
...professional prints For more information, see Exploring creative projects. Which document you receive with a computer and contains software troubleshooting information. HP Photosmart 8700 series User's Guide 3 For information about installing the software, see the setup instructions that what you are ... of the printer, explains how to use the printer without connecting a computer, and contains troubleshooting information. ● HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use in the box with setup instructions that appeal to serious ...
...professional prints For more information, see Exploring creative projects. Which document you receive with a computer and contains software troubleshooting information. HP Photosmart 8700 series User's Guide 3 For information about installing the software, see the setup instructions that what you are ... of the printer, explains how to use the printer without connecting a computer, and contains troubleshooting information. ● HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use in the box with setup instructions that appeal to serious ...
User's Guide
Page 12
...the printer. ● Print a test page: Select to print a test page containing information about the printer that can use for troubleshooting network connections or for checking the print quality of the printer. - You have the option to clean the cartridges again if the.... 8 HP Photosmart 8700 series Auto-detect (default): Lets the printer auto-detect paper type and width. - Normal - Reset Bluetooth settings: Select to reset the Bluetooth settings to the factory defaults. ● Clean the print cartridges: Select to indicate the language you can help in troubleshooting problems. ...
...the printer. ● Print a test page: Select to print a test page containing information about the printer that can use for troubleshooting network connections or for checking the print quality of the printer. - You have the option to clean the cartridges again if the.... 8 HP Photosmart 8700 series Auto-detect (default): Lets the printer auto-detect paper type and width. - Normal - Reset Bluetooth settings: Select to reset the Bluetooth settings to the factory defaults. ● Clean the print cartridges: Select to indicate the language you can help in troubleshooting problems. ...
User's Guide
Page 51
... about using the most recent version of the printer software. The computer could not read this section for troubleshooting tips or go to service the CD-ROM drive. 8 Troubleshooting The HP Photosmart printer is inserted (Windows only) HP Photosmart 8700 series User's Guide 47 This chapter answers frequently asked questions about the following topics: ● Printer software...
... about using the most recent version of the printer software. The computer could not read this section for troubleshooting tips or go to service the CD-ROM drive. 8 Troubleshooting The HP Photosmart printer is inserted (Windows only) HP Photosmart 8700 series User's Guide 47 This chapter answers frequently asked questions about the following topics: ● Printer software...
User's Guide
Page 52
If, after updating Internet Explorer. wait for troubleshooting tips or go to bypass the block and complete the software installation. Connect the USB cable when prompted during software installation Cause Virus protection software ... responding during software installation. The Found New Hardware Wizard opens but the printer is not printing Solution The printer is flashing amber or red 48 HP Photosmart 8700 series The name of less than 3 meters (10 feet) in the background and slowing down the installation process.
If, after updating Internet Explorer. wait for troubleshooting tips or go to bypass the block and complete the software installation. Connect the USB cable when prompted during software installation Cause Virus protection software ... responding during software installation. The Found New Hardware Wizard opens but the printer is not printing Solution The printer is flashing amber or red 48 HP Photosmart 8700 series The name of less than 3 meters (10 feet) in the background and slowing down the installation process.
User's Guide
Page 54
The name of the Out tray 50 HP Photosmart 8700 series Solution Consider using different paper. ● The paper may be in your... if possible, or allow for longer print times in Ink-Backup Printing Mode. Printing problems Note Before contacting HP Customer Care, read this mode when one of the print cartridges has been removed or is very slow Cause ...its power supply has been interrupted and then restored. The printer is normal operation. Use HP inkjet paper for troubleshooting tips or go to print again. Chapter 8 Solution The printer may make noises after long periods of ink.
The name of the Out tray 50 HP Photosmart 8700 series Solution Consider using different paper. ● The paper may be in your... if possible, or allow for longer print times in Ink-Backup Printing Mode. Printing problems Note Before contacting HP Customer Care, read this mode when one of the print cartridges has been removed or is very slow Cause ...its power supply has been interrupted and then restored. The printer is normal operation. Use HP inkjet paper for troubleshooting tips or go to print again. Chapter 8 Solution The printer may make noises after long periods of ink.
User's Guide
Page 58
... a supported paper size instead. Try moving the printer out of paper. If this section for troubleshooting tips or go to the online support services at www.hp.com/support. Remove the rear access door. Error message: Automatic paper sensor failed. Solution Turn ... cartridge errors ● Memory card errors ● Computer printing errors ● Network errors Paper errors Before contacting HP Customer Care, read this does 54 HP Photosmart 8700 series Solution The automatic paper sensor is obstructed or damaged. Load paper then press . This can be obstructing the...
... a supported paper size instead. Try moving the printer out of paper. If this section for troubleshooting tips or go to the online support services at www.hp.com/support. Remove the rear access door. Error message: Automatic paper sensor failed. Solution Turn ... cartridge errors ● Memory card errors ● Computer printing errors ● Network errors Paper errors Before contacting HP Customer Care, read this does 54 HP Photosmart 8700 series Solution The automatic paper sensor is obstructed or damaged. Load paper then press . This can be obstructing the...
User's Guide
Page 59
...the photo size selected to www.hp.com/support or contact HP Customer Care. OR- Print cartridge errors Before contacting HP Customer Care, read this does not work, replace the cartridge. Right cartridge not compatible. HP Photosmart 8700 series User's Guide 55 For... more information, see if one at www.hp.com/support. Reinsert them one or more cartridges have failed. Solution The specified print cartridge may vary by removing the damaged cartridge. Solution Remove the cartridge and then reinstall it . If this section for troubleshooting...
...the photo size selected to www.hp.com/support or contact HP Customer Care. OR- Print cartridge errors Before contacting HP Customer Care, read this does not work, replace the cartridge. Right cartridge not compatible. HP Photosmart 8700 series User's Guide 55 For... more information, see if one at www.hp.com/support. Reinsert them one or more cartridges have failed. Solution The specified print cartridge may vary by removing the damaged cartridge. Solution Remove the cartridge and then reinstall it . If this section for troubleshooting...
User's Guide
Page 61
...Some photos are missing from the card. Try saving the photos to continue. Error message: Card access error. Job was cancelled. See computer for troubleshooting tips or go to clear any obstruction in the path of the print cartridge cradle: 1. Error message: Cartridge service station is an obstruction blocking... Care, read this section for details. If a photo is missing. -OR- File directory structure is open. HP Photosmart 8700 series User's Guide 57 Error message: Top cover is corrupted. -OR- The name of the cartridge service station. 3. Solution The printer cannot ...
...Some photos are missing from the card. Try saving the photos to continue. Error message: Card access error. Job was cancelled. See computer for troubleshooting tips or go to clear any obstruction in the path of the print cartridge cradle: 1. Error message: Cartridge service station is an obstruction blocking... Care, read this section for details. If a photo is missing. -OR- File directory structure is open. HP Photosmart 8700 series User's Guide 57 Error message: Top cover is corrupted. -OR- The name of the cartridge service station. 3. Solution The printer cannot ...
User's Guide
Page 64
...cable may vary by going to the online support services at www.hp.com/support. Press . Press . -OR- Network errors Before contacting HP Customer Care, read this section for troubleshooting tips or go to the home page of the printer. Error ...troubleshooting tips or go to the computer using a memory card reader and then print from computer. The name of HP's support services may be loose. Job was not received. Solution The printer cannot communicate properly with networking the printer by country/region. See Using the embedded web server. 60 HP Photosmart 8700...
...cable may vary by going to the online support services at www.hp.com/support. Press . Press . -OR- Network errors Before contacting HP Customer Care, read this section for troubleshooting tips or go to the home page of the printer. Error ...troubleshooting tips or go to the computer using a memory card reader and then print from computer. The name of HP's support services may be loose. Job was not received. Solution The printer cannot communicate properly with networking the printer by country/region. See Using the embedded web server. 60 HP Photosmart 8700...
User's Guide
Page 65
... use the printer with a computer and contains software troubleshooting information. 2. HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer without connecting a computer, and contains hardware troubleshooting information. - Standard phone company charges apply. Which ..., see the warranty information included in both English and Spanish languages 24 hours a day, 7 days a week (days HP Photosmart 8700 series User's Guide 61 Connect with the printer. - phone support is free during the printer limited warranty period. If ...
... use the printer with a computer and contains software troubleshooting information. 2. HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer without connecting a computer, and contains hardware troubleshooting information. - Standard phone company charges apply. Which ..., see the warranty information included in both English and Spanish languages 24 hours a day, 7 days a week (days HP Photosmart 8700 series User's Guide 61 Connect with the printer. - phone support is free during the printer limited warranty period. If ...
User's Guide
Page 81
... network configuration page 70 networking connecting printer to printer 29 PictBridge 39 port 4 printing from 39 care and maintenance 41 cartridges. See troubleshooting help . See print cartridges ink level, checking 14, 42 ink-backup printing mode 14 inserting memory cards 31 print cartridges 14 J... 10 specifications 71 storing 44 trays 4 paper jams 51 photos improving quality 37 print cartridges, choosing 13 printing 30 HP Photosmart 8700 series User's Guide 77 See HP Customer Care E error messages 54 ethernet 65 F file formats, supported 31, 72 front feed slot 12 H help , onscreen...
... network configuration page 70 networking connecting printer to printer 29 PictBridge 39 port 4 printing from 39 care and maintenance 41 cartridges. See troubleshooting help . See print cartridges ink level, checking 14, 42 ink-backup printing mode 14 inserting memory cards 31 print cartridges 14 J... 10 specifications 71 storing 44 trays 4 paper jams 51 photos improving quality 37 print cartridges, choosing 13 printing 30 HP Photosmart 8700 series User's Guide 77 See HP Customer Care E error messages 54 ethernet 65 F file formats, supported 31, 72 front feed slot 12 H help , onscreen...
User's Guide
Page 82
... slot 5 Main tray 5, 12 Out tray 5 rear feed slot 5 trays, paper 4 troubleshooting error messages 54 flashing lights 48 HP Customer Care 61 printer hardware problems 48 printing problems 50 software installation 47 U USB port 4 specifications 71 X xD-Picture Card 30 78 HP Photosmart 8700 series See back cover of this guide replacing 14 storing 15... ink level, checking 14 ink-backup printing mode 14 inserting 14 numbers. saving to computer 32 scrapbooking templates 25 Secure Digital 30 software driver 17 HP Image Zone 26 print driver 17 templates 25 troubleshooting 47 Sony Memory Sticks.
... slot 5 Main tray 5, 12 Out tray 5 rear feed slot 5 trays, paper 4 troubleshooting error messages 54 flashing lights 48 HP Customer Care 61 printer hardware problems 48 printing problems 50 software installation 47 U USB port 4 specifications 71 X xD-Picture Card 30 78 HP Photosmart 8700 series See back cover of this guide replacing 14 storing 15... ink level, checking 14 ink-backup printing mode 14 inserting 14 numbers. saving to computer 32 scrapbooking templates 25 Secure Digital 30 software driver 17 HP Image Zone 26 print driver 17 templates 25 troubleshooting 47 Sony Memory Sticks.