Maintenance and Service Guide
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... subsidiaries in the express warranty statements accompanying such products and services. Intel, Celeron, and Pentium are trademarks or registered trademarks of Microsoft Corporation. HP shall not be construed as constituting an additional warranty. The information contained herein is subject to change without notice. Service Manual Fourth Edition April 2004 First Edition January 2003 Document...
... subsidiaries in the express warranty statements accompanying such products and services. Intel, Celeron, and Pentium are trademarks or registered trademarks of Microsoft Corporation. HP shall not be construed as constituting an additional warranty. The information contained herein is subject to change without notice. Service Manual Fourth Edition April 2004 First Edition January 2003 Document...
Maintenance and Service Guide
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... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
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... 2-18. Removing the Audio PCA ...2-39 Figure 2-26. Removing the Motherboard 2-51 Figure 2-35. Bottom View...1-10 Figure 1-4. Resetting the Notebook ...1-17 Figure 1-8. Removing the Hard Disk Drive 2-9 Figure 2-8. Removing the Keyboard ...2-17 Figure 2-13. Removing the CD/DVD Drive 2-22... 2-39 Figure 2-33. Removing the RJ11/1394 Connector Module 2-49 Figure 2-34. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Front View...1-11 Figure 1-5. Bottom View...1-13 Figure 1-7. Removing the Hard Disk Drive Tray 2-10 Figure 2-9. Removing the Switchboard PCA ...
... 2-18. Removing the Audio PCA ...2-39 Figure 2-26. Removing the Motherboard 2-51 Figure 2-35. Bottom View...1-10 Figure 1-4. Resetting the Notebook ...1-17 Figure 1-8. Removing the Hard Disk Drive 2-9 Figure 2-8. Removing the Keyboard ...2-17 Figure 2-13. Removing the CD/DVD Drive 2-22... 2-39 Figure 2-33. Removing the RJ11/1394 Connector Module 2-49 Figure 2-34. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Front View...1-11 Figure 1-5. Bottom View...1-13 Figure 1-7. Removing the Hard Disk Drive Tray 2-10 Figure 2-9. Removing the Switchboard PCA ...
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... ...1-14 Table 1-3. Scope of notebook 1-15 Table 1-4. Basic Troubleshooting Steps ...3-3 Figure 4-1. POST Terminal-Error Beep Codes 3-20 Table 3-5. Example of Serial Number Label 2-59 Figure 2-39. Replaceable Parts ...4-4 Table 4-2. Accessories ...1-22 Table 1-8. Sycard PCCtest Commands ...3-26 Table 3-7. BIOS Setup Menus and Parameters 3-28 Table 4-1. Replacing Small Parts ...2-12 Table 2-5. LCD Guidelines ...5-4 Service Manual v
... ...1-14 Table 1-3. Scope of notebook 1-15 Table 1-4. Basic Troubleshooting Steps ...3-3 Figure 4-1. POST Terminal-Error Beep Codes 3-20 Table 3-5. Example of Serial Number Label 2-59 Figure 2-39. Replaceable Parts ...4-4 Table 4-2. Accessories ...1-22 Table 1-8. Sycard PCCtest Commands ...3-26 Table 3-7. BIOS Setup Menus and Parameters 3-28 Table 4-1. Replacing Small Parts ...2-12 Table 2-5. LCD Guidelines ...5-4 Service Manual v
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... membership within the U.S. Call (800) 827-6364 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. The manual is for DPSP Partners America Online CompuServe...
... membership within the U.S. Call (800) 827-6364 for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. The manual is for DPSP Partners America Online CompuServe...
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... or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 Product Comparisons Intel® Celeron® (2.6-, 2.8-GHz) Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication...
... or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 Product Comparisons Intel® Celeron® (2.6-, 2.8-GHz) Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication...
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HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66...4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 x 768) or SXGA+ (1400 ... MB) SDRAM using 512-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to...
HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66...4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 x 768) or SXGA+ (1400 ... MB) SDRAM using 512-MB modules. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz) Up to...
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On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × ..., or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08...
On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × ..., or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled. HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67-, 1.8-, 2.2-, and 2.08...
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Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch ... accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, ...
Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14.1-inch ... accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, ...
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... 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) ...AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System ...
... 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) ...AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System ...
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... Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1...capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual At least 128 MB SDRAM preinstalled. 14.1-inch XGA (1024 × 768) active-... Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to 1...
... Windows XP Professional or Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook N1050v Processor Mobile Intel Pentium 4-M (1.8-GHz) Intel Celeron (1.6-GHz) Memory Up to 1...capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual At least 128 MB SDRAM preinstalled. 14.1-inch XGA (1024 × 768) active-... Home preinstalled Power States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to 1...
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..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 Compaq Presario 2500 Processor Memory Display Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz) Intel Celeron (2.6-
..., 32, or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7 Compaq Presario 2500 Processor Memory Display Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz) Intel Celeron (2.6-
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... drive 12. Features The following illustrations show the notebook's main external features. Battery 11. Keyboard status lights 4. Microphone option (not available) 8. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100... on -off button 6. One-touch buttons 3. Infrared port* 9. For an exploded view of the notebook, see page 4-2. Power button, turns the notebook on certain models 1-8 Product Information Service Manual PS/2 keyboard or PS/2 mouse port (supports Y adapter) * on and off 5.
... drive 12. Features The following illustrations show the notebook's main external features. Battery 11. Keyboard status lights 4. Microphone option (not available) 8. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100... on -off button 6. One-touch buttons 3. Infrared port* 9. For an exploded view of the notebook, see page 4-2. Power button, turns the notebook on certain models 1-8 Product Information Service Manual PS/2 keyboard or PS/2 mouse port (supports Y adapter) * on and off 5.
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... monitor port 20. PCMCIA card and CardBus slot and button 23. Audio mute button and audio mute light* 27. Floppy drive* * on certain models Service Manual Product Information 1-9 LAN port* 16. S-Video port* 17. Figure 1-2. Modem port* 22. Volume controls* 26. Two universal Serial Bus (USB) ...Audio jacks (left to right), external microphone and audio out (headphones) 25. IEEE 1394 port* 24. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, printer, or...
... monitor port 20. PCMCIA card and CardBus slot and button 23. Audio mute button and audio mute light* 27. Floppy drive* * on certain models Service Manual Product Information 1-9 LAN port* 16. S-Video port* 17. Figure 1-2. Modem port* 22. Volume controls* 26. Two universal Serial Bus (USB) ...Audio jacks (left to right), external microphone and audio out (headphones) 25. IEEE 1394 port* 24. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for a serial mouse, modem, printer, or...
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... mute button and audio mute light* 10. Power button, turns the notebook on -off 5. Touch pad, scroll pad, Select buttons, plus on and off button 6. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Wireless on certain models Service Manual Product Information 1-11 Volume controls* 12. Battery 11. Figure 1-4. Main status...
... mute button and audio mute light* 10. Power button, turns the notebook on -off 5. Touch pad, scroll pad, Select buttons, plus on and off button 6. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq Presario 2500 1. Wireless on certain models Service Manual Product Information 1-11 Volume controls* 12. Battery 11. Figure 1-4. Main status...
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Figure 1-5. Kensington lock cable slot (security connector) 23. Modem port* 24. S-Video port* 22. AC adapter jack 16. PCMCIA card and CardBus slot and button 26. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. IEEE 1394 port* 25. Two universal Serial Bus (USB) ports 17. External monitor port 21. External keyboard/mouse port 19. Floppy drive* * on certain models 1-12 Product Information Service Manual Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. LAN port* 18.
Figure 1-5. Kensington lock cable slot (security connector) 23. Modem port* 24. S-Video port* 22. AC adapter jack 16. PCMCIA card and CardBus slot and button 26. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. IEEE 1394 port* 25. Two universal Serial Bus (USB) ports 17. External monitor port 21. External keyboard/mouse port 19. Floppy drive* * on certain models 1-12 Product Information Service Manual Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. LAN port* 18.
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... your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Turning the Notebook On and Off You can start and stop the notebook-depending on power considerations, types of the notebook's operation. Activating Power Modes Power mode To enter this mode On... timeout Hibernation mode Saves maximum power Saves current session to resume your notebook using its original factory configuration, with all settings at their default values. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks ...
... your session from Standby or Hibernation mode. 1-14 Product Information Service Manual Turning the Notebook On and Off You can start and stop the notebook-depending on power considerations, types of the notebook's operation. Activating Power Modes Power mode To enter this mode On... timeout Hibernation mode Saves maximum power Saves current session to resume your notebook using its original factory configuration, with all settings at their default values. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks ...
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...and the battery is accessing the hard disk drive. Off: The AC adapter is fully charged. Main Status Lights (front of notebook) Meaning Power status On: notebook is off or in Standby mode. Battery status Green: The AC adapter is connected and the battery is not connected. otherwise...Caps Lock is in Hibernation mode. Num Lock Num Lock is off ). Off: notebook is active. (The Keypad Lock must also be on to use the embedded keypad). Checking the Status of the Notebook The main status lights on for the numeric keys; Table 1-4. Service Manual Product Information 1-15 Blinking...
...and the battery is accessing the hard disk drive. Off: The AC adapter is fully charged. Main Status Lights (front of notebook) Meaning Power status On: notebook is off or in Standby mode. Battery status Green: The AC adapter is connected and the battery is not connected. otherwise...Caps Lock is in Hibernation mode. Num Lock Num Lock is off ). Off: notebook is active. (The Keypad Lock must also be on to use the embedded keypad). Checking the Status of the Notebook The main status lights on for the numeric keys; Table 1-4. Service Manual Product Information 1-15 Blinking...
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.... otherwise, cursor control is on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key-a shortcut key sequence-for various system controls. Fn Hot...
.... otherwise, cursor control is on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key-a shortcut key sequence-for various system controls. Fn Hot...
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...to press the reset button on the bottom of the notebook. Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable ...ctrl+alt+del, and then select Shut Down > Restart. Service Manual Product Information 1-17 If this happens, try the following in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press the power button again to restart. •...
...to press the reset button on the bottom of the notebook. Figure 1-7. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Resetting the Notebook NOTE: To boot from a CD, insert a bootable ...ctrl+alt+del, and then select Shut Down > Restart. Service Manual Product Information 1-17 If this happens, try the following in the order listed. Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook off. Press the power button again to restart. •...