Maintenance and Service Guide
Page 32
Required Equipment • 0 and 1 Phillips screwdrivers, preferably magnetized • Small flat-blade screwdriver • 5mm nut driver Table 2-3. Table 2-2. Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex Torque (cm-kgf) 2,0-2,5 3,5-4,0 2,5-3,0 2,5-3,0 2,5-3,0 Torque (in-lbf) 1.7-2.2 3.0-3.4 2.2-2.6 2.2-2.6 2.2-2.6 2-2 Removal and Replacement Service Manual
Required Equipment • 0 and 1 Phillips screwdrivers, preferably magnetized • Small flat-blade screwdriver • 5mm nut driver Table 2-3. Table 2-2. Recommended Screw Torque Values Screw Thread Size M2 M2.5 (hinges) M2.5 (other) M3 Standoff, hex Torque (cm-kgf) 2,0-2,5 3,5-4,0 2,5-3,0 2,5-3,0 2,5-3,0 Torque (in-lbf) 1.7-2.2 3.0-3.4 2.2-2.6 2.2-2.6 2.2-2.6 2-2 Removal and Replacement Service Manual
Maintenance and Service Guide
Page 41
...Factory Software The following process or unplug the AC adapter until the process completes. 1. When the HP logo appears, press esc to recover the notebook's original operating system and drivers. To create the Utility partition without affecting other drives. select Advanced and then select to install ...and then press enter. 9. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running, replace the OS CD with the Driver Recovery CD. If the notebook is turned off, use a pin or straightened paper clip to press the release switch on drive C without installing the factory software...
...Factory Software The following process or unplug the AC adapter until the process completes. 1. When the HP logo appears, press esc to recover the notebook's original operating system and drivers. To create the Utility partition without affecting other drives. select Advanced and then select to install ...and then press enter. 9. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running, replace the OS CD with the Driver Recovery CD. If the notebook is turned off, use a pin or straightened paper clip to press the release switch on drive C without installing the factory software...
Maintenance and Service Guide
Page 103
...software (including drivers), uninstall that software. When hardware is active. Notebook won't suspend if connection to another computer is reinitialized, Windows desktop appears. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Try external monitor. Notebook can take... up. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Check display cable connections, replace display assembly. Make sure hibernate...
...software (including drivers), uninstall that software. When hardware is active. Notebook won't suspend if connection to another computer is reinitialized, Windows desktop appears. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Try external monitor. Notebook can take... up. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Check display cable connections, replace display assembly. Make sure hibernate...
Maintenance and Service Guide
Page 107
...does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Make sure touch pad is enabled in Device Manager. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Use only DDR-266... is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Not all third-party memory cards have been tested for sound resource conflicts in Mouse Properties. Test audio with notebook. Test audio with...
...does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Make sure touch pad is enabled in Device Manager. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Use only DDR-266... is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Not all third-party memory cards have been tested for sound resource conflicts in Mouse Properties. Test audio with notebook. Test audio with...
Maintenance and Service Guide
Page 108
If modem is powered by the USB port, try the other port. In a hotel, ask for latest USB drivers. For USB: if the device is disabled, try disabling another device. Check port settings in Control Panel. Use analog telephone line (2, 3, or...Diagnostics Service Manual Open hardware Device Manager. Test modem with e-Diagtools diagnostics. Check settings in Device Manager. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Test ports with e-Diagtools diagnostics. Motherboard Check settings in Windows Help. Symptom Serial/Parallel/USB...
If modem is powered by the USB port, try the other port. In a hotel, ask for latest USB drivers. For USB: if the device is disabled, try disabling another device. Check port settings in Control Panel. Use analog telephone line (2, 3, or...Diagnostics Service Manual Open hardware Device Manager. Test modem with e-Diagtools diagnostics. Check settings in Device Manager. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Test ports with e-Diagtools diagnostics. Motherboard Check settings in Windows Help. Symptom Serial/Parallel/USB...
Maintenance and Service Guide
Page 109
... port. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is disabled and ...Panel. Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to another network station (if applicable). Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 ...
... port. Test LAN with ECP parallel port. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is disabled and ...Panel. Symptom LAN/network General problems Infrared General problems Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to another network station (if applicable). Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 ...
Maintenance and Service Guide
Page 110
...sure one slot is available. Try another computer. Declared to be caused by customer abuse. 3-18 Troubleshooting and Diagnostics Service Manual Restart notebook. In Device Manager, refresh device list and check for damaged coaxial cables or connectors. For model XE4500, if only one is affected..., replace PCMCIA socket. Declared to be caused by customer abuse. Download current drivers from card manufacturer's Web site Make sure AC adapter has correct power rating. Declared to Mini PCI card and motherboard. Try ...
...sure one slot is available. Try another computer. Declared to be caused by customer abuse. 3-18 Troubleshooting and Diagnostics Service Manual Restart notebook. In Device Manager, refresh device list and check for damaged coaxial cables or connectors. For model XE4500, if only one is affected..., replace PCMCIA socket. Declared to be caused by customer abuse. Download current drivers from card manufacturer's Web site Make sure AC adapter has correct power rating. Declared to Mini PCI card and motherboard. Try ...
Maintenance and Service Guide
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.... The first time you run the program, you exit the program so drivers can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) ... the advanced test screen. 8. The tests are non-destructive, and are listed only for different versions of detected hardware. 5. When the HP logo appears, press F10 to run , press F2 to return to the advanced test screen, or press F4 to preserve the state of...
.... The first time you run the program, you exit the program so drivers can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) ... the advanced test screen. 8. The tests are non-destructive, and are listed only for different versions of detected hardware. 5. When the HP logo appears, press F10 to run , press F2 to return to the advanced test screen, or press F4 to preserve the state of...
Service Manual
Page 73
Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 - 2,5 1.7 - 2.2 M2.5 (hinges) 3,5 - 4,0 3.0 - 3.4 M2.5 (other) 2,5 - 3,0 2.2 - 2.6 M3 2,5 - 3,0 2.2 - 2.6 Standoff, hex 2,5 - 3,0 2.2 - 2.6 2-2 Removal and Replacement Service Manual Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Table 2-2.
Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 - 2,5 1.7 - 2.2 M2.5 (hinges) 3,5 - 4,0 3.0 - 3.4 M2.5 (other) 2,5 - 3,0 2.2 - 2.6 M3 2,5 - 3,0 2.2 - 2.6 Standoff, hex 2,5 - 3,0 2.2 - 2.6 2-2 Removal and Replacement Service Manual Required Equipment • #0 and #1 Phillips screwdrivers, preferably magnetized. • Small flat-blade screwdriver. • 5 mm nut driver Table 2-3. Table 2-2.
Service Manual
Page 144
...suspending. Call Center: Suggestions Try another computer is currently using good deal of power (such as expected. It, therefore, depends on notebook's power use at that moment. Contact software vendor for AC and battery power are not set to Standby mode as expected. When hardware... and must be used at that rate until battery runs out. If problem appears after installing new software (including drivers), uninstall that software. Notebook won't suspend if connection to resume if network card is busy, it normally finishes current operation before entering (or allowing...
...suspending. Call Center: Suggestions Try another computer is currently using good deal of power (such as expected. It, therefore, depends on notebook's power use at that moment. Contact software vendor for AC and battery power are not set to Standby mode as expected. When hardware... and must be used at that rate until battery runs out. If problem appears after installing new software (including drivers), uninstall that software. Notebook won't suspend if connection to resume if network card is busy, it normally finishes current operation before entering (or allowing...
Service Manual
Page 148
...touch pad features not working. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Avoid touching touch pad while booting or resuming. Use only DDR-266 SDRAM modules. Notebook does not boot after adding SDRAM. Sound does not record. Make sure touch ...connected. Use an external microphone (internal microphone normally not included). Speaker assembly. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case. Top case. Make sure C drive has adequate free space. Use memory troubleshooter in Device Manager. Not...
...touch pad features not working. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Avoid touching touch pad while booting or resuming. Use only DDR-266 SDRAM modules. Notebook does not boot after adding SDRAM. Sound does not record. Make sure touch ...connected. Use an external microphone (internal microphone normally not included). Speaker assembly. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case. Top case. Make sure C drive has adequate free space. Use memory troubleshooter in Device Manager. Not...
Service Manual
Page 149
... in Control Panel. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Motherboard. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem has a conflict, try to enable. Test modem with e-Diagtools diagnostics. Repair Center:... by the USB port, try the other port. Try disabling error correction and data compression. Restart notebook. Motherboard. Open hardware Device Manager. In a hotel, ask for latest USB drivers. For USB: if the device is disabled, try disabling another device. Check port settings in Windows...
... in Control Panel. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Motherboard. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem has a conflict, try to enable. Test modem with e-Diagtools diagnostics. Repair Center:... by the USB port, try the other port. Try disabling error correction and data compression. Restart notebook. Motherboard. Open hardware Device Manager. In a hotel, ask for latest USB drivers. For USB: if the device is disabled, try disabling another device. Check port settings in Windows...
Service Manual
Page 150
...(330 feet). Motherboard. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Symptom...Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Try connecting notebook to network or network may not be down. Try to enable the infrared port. Test LAN with ECP parallel port. Motherboard. Check ...
...(330 feet). Motherboard. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Symptom...Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Try connecting notebook to network or network may not be down. Try to enable the infrared port. Test LAN with ECP parallel port. Motherboard. Check ...
Service Manual
Page 151
...encryption settings. On-screen display does not appear when button is available. PCMCIA General problems. AC adapter Does not power notebook. CMOS battery. AC adapter cannot be repaired and must be caused by customer abuse. Declared to be replaced. Check ...sure Onscreen Display is affected, replace PCMCIA socket. Try card in Control Panel. Download current drivers from card manufacturer's Web site. Switchboard PCA. AC adapter. Motherboard. Always set notebook on a flat surface, so air can contribute. Motherboard. Heat sink. Using a flashlight,...
...encryption settings. On-screen display does not appear when button is available. PCMCIA General problems. AC adapter Does not power notebook. CMOS battery. AC adapter cannot be repaired and must be caused by customer abuse. Declared to be replaced. Check ...sure Onscreen Display is affected, replace PCMCIA socket. Try card in Control Panel. Download current drivers from card manufacturer's Web site. Switchboard PCA. AC adapter. Motherboard. Always set notebook on a flat surface, so air can contribute. Motherboard. Heat sink. Using a flashlight,...
Service Manual
Page 153
... loaded. Running e-Diagtools The following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS ...You can be in a predictable state during the tests. When the HP logo appears, press F10 to view the Support Ticket. Run the basic test. If you exit the program so drivers can download the latest version of e-Diagtools using individual hardware tests. ...
... loaded. Running e-Diagtools The following diagnostic tools you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS ...You can be in a predictable state during the tests. When the HP logo appears, press F10 to view the Support Ticket. Run the basic test. If you exit the program so drivers can download the latest version of e-Diagtools using individual hardware tests. ...
Hard Drive White Paper
Page 5
...chkdsk /p /r commands to check your hard drive: - Please refer to the following Microsoft Knowledge Base articles for system BIOS and driver enhancements. 5 Please refer to the following Microsoft Knowledge Base articles for any errors, bad sectors and/or recovery of readable information. ... command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to...
...chkdsk /p /r commands to check your hard drive: - Please refer to the following Microsoft Knowledge Base articles for system BIOS and driver enhancements. 5 Please refer to the following Microsoft Knowledge Base articles for any errors, bad sectors and/or recovery of readable information. ... command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 - HP Recommendations for Notebook Users • Install HP Notebook LidSwitch Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another. • Upgrade to...