Maintenance and Service Guide
Page 41
When the HP logo appears, press esc to select the CD/DVD drive as the first... 7. When the dialog box appears, follow any instructions that appear. 8. When the operating system has been installed and while Windows is not enabled, select Start > Run. Insert the Restore CD (or the Operating System) disk 1 into several logical ...may be installed. Turn on -screen instructions for installing the drivers. 10. This process can install the factory software on the drive door to recover the notebook's original operating system and drivers. If the hard disk is your drive designation), and ...
When the HP logo appears, press esc to select the CD/DVD drive as the first... 7. When the dialog box appears, follow any instructions that appear. 8. When the operating system has been installed and while Windows is not enabled, select Start > Run. Insert the Restore CD (or the Operating System) disk 1 into several logical ...may be installed. Turn on -screen instructions for installing the drivers. 10. This process can install the factory software on the drive door to recover the notebook's original operating system and drivers. If the hard disk is your drive designation), and ...
Maintenance and Service Guide
Page 103
... mode. Try external monitor. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for AC and battery power are installed properly. Notebook can take a minute or longer to resume if network card is reinitialized, Windows desktop appears. When hardware is installed. Make sure SDRAM modules are not...
... mode. Try external monitor. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for AC and battery power are installed properly. Notebook can take a minute or longer to resume if network card is reinitialized, Windows desktop appears. When hardware is installed. Make sure SDRAM modules are not...
Maintenance and Service Guide
Page 107
...Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse is connected. Check for use with e-Diagtools diagnostics. Test audio with e-Diagtools diagnostics. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top ... assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Check settings in Windows Help. Use only DDR-266 SDRAM modules.
...Test audio with notebook. By default, touch pad is disabled if external PS/2 mouse is connected. Check for use with e-Diagtools diagnostics. Test audio with e-Diagtools diagnostics. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top ... assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Check settings in Windows Help. Use only DDR-266 SDRAM modules.
Maintenance and Service Guide
Page 108
... Control Panel. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. In a hotel, ask for latest USB drivers. Open hardware Device Manager. If modem is powered by the USB port, try disabling another device. Motherboard Repair Center: Comments 3-16 Troubleshooting ...problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Check port settings in Windows Help. If modem has a conflict, try the other port. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Test ports with e-Diagtools diagnostics...
... Control Panel. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. In a hotel, ask for latest USB drivers. Open hardware Device Manager. If modem is powered by the USB port, try disabling another device. Motherboard Repair Center: Comments 3-16 Troubleshooting ...problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Check port settings in Windows Help. If modem has a conflict, try the other port. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Test ports with e-Diagtools diagnostics...
Maintenance and Service Guide
Page 109
... be connected to another network station (if applicable). Open Hardware Device Manager. Check settings in Windows Help. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category ... Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no ... and Diagnostics 3-17 Try connecting notebook to network or network may be down. Try to enable the infrared port. Sunlight, heat from notebook (possible IRQ conflict). Symptom LAN...
... be connected to another network station (if applicable). Open Hardware Device Manager. Check settings in Windows Help. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category ... Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no ... and Diagnostics 3-17 Try connecting notebook to network or network may be down. Try to enable the infrared port. Sunlight, heat from notebook (possible IRQ conflict). Symptom LAN...
Maintenance and Service Guide
Page 112
...Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of e-Diagtools. 1. When the HP...Support Ticket. 3-20 Troubleshooting and Diagnostics Service Manual Press F2 to start the diagnostic test. If you exit the program so drivers can be in a predictable state during the tests. Press F2 to exit e-Diagtools. 7. Press F2 to run the ...
...Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The hardware diagnostic programs provide two levels of e-Diagtools. 1. When the HP...Support Ticket. 3-20 Troubleshooting and Diagnostics Service Manual Press F2 to start the diagnostic test. If you exit the program so drivers can be in a predictable state during the tests. Press F2 to exit e-Diagtools. 7. Press F2 to run the ...
Service Manual
Page 144
...as expected. If problem appears after installing new software (including drivers), uninstall that moment. When hardware is busy, it normally finishes current operation before entering (or allowing notebook to resume if network card is an estimate based on current ...Repair Center: Likely Causes AC adapter. Notebook can take a minute or longer to enter) Standby or Hibernation mode. Motherboard. If notebook is reinitialized, Windows desktop appears. Time Remaining is installed. Standby/resume General problems. Notebook resumes slowly from Standby mode. Battery ...
...as expected. If problem appears after installing new software (including drivers), uninstall that moment. When hardware is busy, it normally finishes current operation before entering (or allowing notebook to resume if network card is an estimate based on current ...Repair Center: Likely Causes AC adapter. Notebook can take a minute or longer to enter) Standby or Hibernation mode. Motherboard. If notebook is reinitialized, Windows desktop appears. Time Remaining is installed. Standby/resume General problems. Notebook resumes slowly from Standby mode. Battery ...
Service Manual
Page 148
...sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case. Memory Out of memory error...In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Motherboard. Top case. Top ...Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Check settings in Mouse Properties... enabled in Control Panel. Check for use with notebook. Motherboard. Check software controls. Service Manual Troubleshooting... problems. Special touch pad features not working. Notebook does not boot after adding SDRAM. Make sure...
...sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case. Memory Out of memory error...In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Motherboard. Top case. Top ...Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Check settings in Mouse Properties... enabled in Control Panel. Check for use with notebook. Motherboard. Check software controls. Service Manual Troubleshooting... problems. Special touch pad features not working. Notebook does not boot after adding SDRAM. Make sure...
Service Manual
Page 149
In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Check port settings in Control Panel. Test ports with e-Diagtools diagnostics. Check settings in Device Manager. Try disabling.... Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Check settings in Windows Help. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line.
In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Check port settings in Control Panel. Test ports with e-Diagtools diagnostics. Check settings in Device Manager. Try disabling.... Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Check settings in Windows Help. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line.
Service Manual
Page 150
...-TX operation. Motherboard. Try to another network station (if applicable). Try connecting notebook to enable the infrared port. Motherboard. Symptom LAN/network General problems. Infrared General... Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help. If green light next to LAN port does not light, LAN cable... for DMA conflict with e-Diagtools diagnostics. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is...
...-TX operation. Motherboard. Try to another network station (if applicable). Try connecting notebook to enable the infrared port. Motherboard. Symptom LAN/network General problems. Infrared General... Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help. If green light next to LAN port does not light, LAN cable... for DMA conflict with e-Diagtools diagnostics. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line between infrared ports is...
Service Manual
Page 153
...notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows... Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). The tests are listed only for different versions of the notebook... state of e-Diagtools. 1. The notebook reboots when you want to open ...diagnostic tools you can use for Windows. The results appear when the...reboots, so that the notebook will be loaded. ...), Restart. 2. When the HP logo appears, press F10 to...
...notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows... Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). The tests are listed only for different versions of the notebook... state of e-Diagtools. 1. The notebook reboots when you want to open ...diagnostic tools you can use for Windows. The results appear when the...reboots, so that the notebook will be loaded. ...), Restart. 2. When the HP logo appears, press F10 to...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 82
... enter Hibernation mode as expected. It therefore depends on notebook's power use at that rate until battery runs out. Notebook can take a minute or longer to resume if network card is reinitialized, Windows desktop appears. When hardware is installed. Also, make sure...notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains. Motherboard. Contact software vendor for AC and battery power are not set to Standby mode as expected. If problem appears after installing new software (including drivers...
... enter Hibernation mode as expected. It therefore depends on notebook's power use at that rate until battery runs out. Notebook can take a minute or longer to resume if network card is reinitialized, Windows desktop appears. When hardware is installed. Also, make sure...notebook is currently using good deal of power (such as when reading CD or DVD), Time Remaining likely shows less time than actually remains. Motherboard. Contact software vendor for AC and battery power are not set to Standby mode as expected. If problem appears after installing new software (including drivers...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
Check settings in Windows Help. Avoid touching touch pad while booting or resuming. Delete temporary and unneeded files. SDRAM module. Increase sound volume. Motherboard. Notebook does not boot after adding SDRAM. Sound does not record. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\touchpad.) Top case. In Mouse...
Check settings in Windows Help. Avoid touching touch pad while booting or resuming. Delete temporary and unneeded files. SDRAM module. Increase sound volume. Motherboard. Notebook does not boot after adding SDRAM. Sound does not record. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\touchpad.) Top case. In Mouse...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 87
Test ports with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. Try disabling error correction and data compression. Motherboard. Check settings in Control Panel. Open hardware Device Manager. Use analog telephone line (2, 3, or 4 wires...: contact device vendor and HP Notebook Web site (see page vi) for data line. Motherboard. Check settings in Control Panel. If modem is powered by the USB port, try the other port. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Check port settings in Windows Help. For USB: if...
Test ports with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. Try disabling error correction and data compression. Motherboard. Check settings in Control Panel. Open hardware Device Manager. Use analog telephone line (2, 3, or 4 wires...: contact device vendor and HP Notebook Web site (see page vi) for data line. Motherboard. Check settings in Control Panel. If modem is powered by the USB port, try the other port. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Check port settings in Windows Help. For USB: if...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
...PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard. Check settings in Windows... Help. Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Sunlight, heat from notebook (...drivers installed as shipped. (Drivers are no more than 1 meter apart. Motherboard. Try connecting notebook to another network station (if applicable).
...PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard. Check settings in Windows... Help. Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Sunlight, heat from notebook (...drivers installed as shipped. (Drivers are no more than 1 meter apart. Motherboard. Try connecting notebook to another network station (if applicable).
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 91
The tests are designed to run after the system reboots, so that the notebook will be loaded. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Click Start > Turn Off Computer (or Shut Down), Restart. 2.... tests are non-destructive, and are listed only for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26...
The tests are designed to run after the system reboots, so that the notebook will be loaded. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Click Start > Turn Off Computer (or Shut Down), Restart. 2.... tests are non-destructive, and are listed only for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26...