Maintenance and Service Guide
Page 41
...(assuming "D:" is not enabled, select Start > Run. Use the arrow keys to the notebook. 2. If the hard disk is running, replace the OS CD with the Driver Recovery CD. After the drivers have been installed, the application software may be installed. This process can install the factory software... Boot menu. 5. When the operating system has been installed and while Windows is partitioned into the notebook's CD/DVD drive. Turn on -screen instructions for installing the drivers. 10. When the HP logo appears, press esc to restore only the C partition. 7. Follow the on or restart the...
...(assuming "D:" is not enabled, select Start > Run. Use the arrow keys to the notebook. 2. If the hard disk is running, replace the OS CD with the Driver Recovery CD. After the drivers have been installed, the application software may be installed. This process can install the factory software... Boot menu. 5. When the operating system has been installed and while Windows is partitioned into the notebook's CD/DVD drive. Turn on -screen instructions for installing the drivers. 10. When the HP logo appears, press esc to restore only the C partition. 7. Follow the on or restart the...
Maintenance and Service Guide
Page 103
...drivers), uninstall that software. Blinking cursor appears while system is active. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Replace SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Notebook.... Contact software vendor for AC and battery power are installed properly. Repair Center: Likely Causes Make sure notebook is reinitialized, Windows desktop appears. Try external monitor. When hardware is turned on and warmed up. Make...
...drivers), uninstall that software. Blinking cursor appears while system is active. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Replace SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Notebook.... Contact software vendor for AC and battery power are installed properly. Repair Center: Likely Causes Make sure notebook is reinitialized, Windows desktop appears. Try external monitor. When hardware is turned on and warmed up. Make...
Maintenance and Service Guide
Page 107
...conflicts in Mouse Properties. Service Manual Troubleshooting and Diagnostics 3-15 Check settings in Windows Help. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. In Mouse Properties, select Synaptics... Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset...
...conflicts in Mouse Properties. Service Manual Troubleshooting and Diagnostics 3-15 Check settings in Windows Help. Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. In Mouse Properties, select Synaptics... Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset...
Maintenance and Service Guide
Page 108
Test ports with e-Diagtools diagnostics. Try disabling error correction and data compression. Restart notebook. Check port settings in Control Panel. For USB: if the device is disabled, try the other port. Open hardware Device Manager. Motherboard Repair...analog telephone line (2, 3, or 4 wires), not PBX or digital line. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. In a hotel, ask for latest USB drivers. If modem has a conflict, try disabling another device. Use troubleshooters in Control Panel. Motherboard Check settings in ...
Test ports with e-Diagtools diagnostics. Try disabling error correction and data compression. Restart notebook. Check port settings in Control Panel. For USB: if the device is disabled, try the other port. Open hardware Device Manager. Motherboard Repair...analog telephone line (2, 3, or 4 wires), not PBX or digital line. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. In a hotel, ask for latest USB drivers. If modem has a conflict, try disabling another device. Use troubleshooters in Control Panel. Motherboard Check settings in ...
Maintenance and Service Guide
Page 109
.... (Drivers are no more than 1 meter apart. Try to network or network may be down. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Check settings in Windows Help. Sunlight, heat from notebook...
.... (Drivers are no more than 1 meter apart. Try to network or network may be down. Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Check settings in Windows Help. Sunlight, heat from notebook...
Maintenance and Service Guide
Page 110
... Bent or broken connectors, or burnt component Motherboard cracked. AC adapter cannot be repaired and must be caused by customer abuse. Restart notebook. In Device Manager, refresh device list and check for bent pins inside the PCMCIA socket. Using a flashlight, look for conflicts....Touch tab of Keyboard in Control Panel. Declared to be replaced. Try another computer. Try card in Control Panel. Download current drivers from card manufacturer's Web site Make sure AC adapter has correct power rating. Check for damaged coaxial cables or connectors. Check SSID...
... Bent or broken connectors, or burnt component Motherboard cracked. AC adapter cannot be repaired and must be caused by customer abuse. Restart notebook. In Device Manager, refresh device list and check for bent pins inside the PCMCIA socket. Using a flashlight, look for conflicts....Touch tab of Keyboard in Control Panel. Declared to be replaced. Try another computer. Try card in Control Panel. Download current drivers from card manufacturer's Web site Make sure AC adapter has correct power rating. Check for damaged coaxial cables or connectors. Check SSID...
Maintenance and Service Guide
Page 112
...HP logo appears, press F10 to exit e-Diagtools. 7. The tests are intended to view the Support Ticket. Press F2 to run the advanced tests. Running e-Diagtools The following diagnostic tools you exit the program so drivers can use for troubleshooting and repairing the notebook: • Notebook... e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management ...
...HP logo appears, press F10 to exit e-Diagtools. 7. The tests are intended to view the Support Ticket. Press F2 to run the advanced tests. Running e-Diagtools The following diagnostic tools you exit the program so drivers can use for troubleshooting and repairing the notebook: • Notebook... e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management ...
Service Manual
Page 144
... (Power Schemes tab) for additional support. Service Manual Troubleshooting and Diagnostics 3-9 Symptom AC adapter does not power notebook. It, therefore, depends on notebook's power use at that moment. Contact software vendor for AC and battery power are not set to resume if... actually remains. If problem appears after installing new software (including drivers), uninstall that software. Make sure hibernate support is loading and checking hardware and network connections. Motherboard. So if notebook is an estimate based on current task and assumes power will be...
... (Power Schemes tab) for additional support. Service Manual Troubleshooting and Diagnostics 3-9 Symptom AC adapter does not power notebook. It, therefore, depends on notebook's power use at that moment. Contact software vendor for AC and battery power are not set to resume if... actually remains. If problem appears after installing new software (including drivers), uninstall that software. Make sure hibernate support is loading and checking hardware and network connections. Motherboard. So if notebook is an estimate based on current task and assumes power will be...
Service Manual
Page 148
... touch pad is installed from \hp\drivers\TouchPad.) Top case. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Top case. Use only DDR-266 SDRAM modules. Test audio with notebook. Motherboard. Notebook does not boot after adding SDRAM. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Motherboard...
... touch pad is installed from \hp\drivers\TouchPad.) Top case. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Top case. Use only DDR-266 SDRAM modules. Test audio with notebook. Motherboard. Notebook does not boot after adding SDRAM. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Motherboard...
Service Manual
Page 149
... Test ports with e-Diagtools diagnostics. If modem has a conflict, try the other port. Motherboard. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Test modem with e-Diagtools diagnostics. Symptom Serial/Parallel/USB General problems. Modem General problems...Motherboard. For USB: if the device is disabled, try to enable. In a hotel, ask for latest USB drivers. Check settings in Windows Help. Restart notebook. Open hardware Device Manager. If modem is powered by the USB port, try disabling another device. Try disabling error...
... Test ports with e-Diagtools diagnostics. If modem has a conflict, try the other port. Motherboard. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Test modem with e-Diagtools diagnostics. Symptom Serial/Parallel/USB General problems. Modem General problems...Motherboard. For USB: if the device is disabled, try to enable. In a hotel, ask for latest USB drivers. Check settings in Windows Help. Restart notebook. Open hardware Device Manager. If modem is powered by the USB port, try disabling another device. Try disabling error...
Service Manual
Page 150
... check for 100Base-TX operation. Check settings in Windows Help. Try to network or network may not be down. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). ...to enable the infrared port. Test LAN with ECP parallel port. Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Sunlight, heat from notebook (possible IRQ conflict). Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions ...
... check for 100Base-TX operation. Check settings in Windows Help. Try to network or network may not be down. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). ...to enable the infrared port. Test LAN with ECP parallel port. Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Sunlight, heat from notebook (possible IRQ conflict). Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions ...
Service Manual
Page 151
...Diagnostics Service Manual Bent or broken connectors, or burnt component. Make sure Onscreen Display is pressed. Motherboard. AC adapter. Always set notebook on a flat surface, so air can contribute. Declared to be caused by customer abuse. Repair Center: Likely Causes Mini-PCI ... PCAs. Declared to be replaced. Make sure correct applications are properly connected to be caused by customer abuse. Download current drivers from card manufacturer's Web site. Symptom Wireless General problems. Call Center: Suggestions Check TCP/IP setup in Control Panel. Plug...
...Diagnostics Service Manual Bent or broken connectors, or burnt component. Make sure Onscreen Display is pressed. Motherboard. AC adapter. Always set notebook on a flat surface, so air can contribute. Declared to be caused by customer abuse. Repair Center: Likely Causes Mini-PCI ... PCAs. Declared to be replaced. Make sure correct applications are properly connected to be caused by customer abuse. Download current drivers from card manufacturer's Web site. Symptom Wireless General problems. Call Center: Suggestions Check TCP/IP setup in Control Panel. Plug...
Service Manual
Page 153
... Use the arrow keys and ENTER to select the test you exit the program so drivers can be in a predictable state during the tests. The results appear when the test ... Windows. The first time you run e-Diagtools. 4. Run the basic test. When the HP logo appears, press F10 to view the Support Ticket. If you intend to exit without running...you are listed only for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation...
... Use the arrow keys and ENTER to select the test you exit the program so drivers can be in a predictable state during the tests. The results appear when the test ... Windows. The first time you run e-Diagtools. 4. Run the basic test. When the HP logo appears, press F10 to view the Support Ticket. If you intend to exit without running...you are listed only for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 82
...enabled in Power in Control Panel. Close all applications before suspending. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. If notebook is reinitialized, Windows desktop appears. Repair Center: Comments AC adapter cannot be repaired, and must be used at ... mode as when reading CD or DVD), Time Remaining likely shows less time than actually remains. It therefore depends on notebook's power use at that software. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Motherboard. So if...
...enabled in Power in Control Panel. Close all applications before suspending. If problem appears after installing new software (including drivers), uninstall that rate until battery runs out. If notebook is reinitialized, Windows desktop appears. Repair Center: Comments AC adapter cannot be repaired, and must be used at ... mode as when reading CD or DVD), Time Remaining likely shows less time than actually remains. It therefore depends on notebook's power use at that software. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Motherboard. So if...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
... third-party memory cards have been tested for sound resource conflicts in Windows Help. Check whether sound is installed from \hp\drivers\touchpad.) Top case. Use an external microphone (internal microphone normally not included). Motherboard. Motherboard. Memory Out of memory error...Center: Comments Check operation using headphones or external speakers (switchboard PCA). Click button does not work. Check for use with notebook. Sound does not record. Avoid touching touch pad while booting or resuming. Use memory troubleshooter in Device Manager. SDRAM module...
... third-party memory cards have been tested for sound resource conflicts in Windows Help. Check whether sound is installed from \hp\drivers\touchpad.) Top case. Use an external microphone (internal microphone normally not included). Motherboard. Motherboard. Memory Out of memory error...Center: Comments Check operation using headphones or external speakers (switchboard PCA). Click button does not work. Check for use with notebook. Sound does not record. Avoid touching touch pad while booting or resuming. Use memory troubleshooter in Device Manager. SDRAM module...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 87
For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. If modem has a conflict, try the other port. Test modem with e-Diagtools diagnostics. Restart notebook. Motherboard. Open hardware Device Manager. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Check... 3-14 Troubleshooting and Diagnostics Service Manual Try disabling error correction and data compression. In a hotel, ask for latest USB drivers. Use troubleshooters in Device Manager. Check settings in Control Panel. Check settings in Control Panel.
For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. If modem has a conflict, try the other port. Test modem with e-Diagtools diagnostics. Restart notebook. Motherboard. Open hardware Device Manager. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Check... 3-14 Troubleshooting and Diagnostics Service Manual Try disabling error correction and data compression. In a hotel, ask for latest USB drivers. Use troubleshooters in Device Manager. Check settings in Control Panel. Check settings in Control Panel.
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
...notebook (possible IRQ conflict). For fast-IrDA, check for 100Base-TX operation. Infrared is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers... Repair Center: Likely Causes Check cables and connections. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Try connecting notebook to another network station (if applicable). Make sure LAN cable is 100 meters (330 feet). Check settings in Windows ...
...notebook (possible IRQ conflict). For fast-IrDA, check for 100Base-TX operation. Infrared is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers... Repair Center: Likely Causes Check cables and connections. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Try connecting notebook to another network station (if applicable). Make sure LAN cable is 100 meters (330 feet). Check settings in Windows ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 89
... encryption settings. Make sure Onscreen Display is pressed. Keyboard cover. Switchboard PCA. AC adapter. PCMCIA socket. Repair Center: Likely Causes Mini-PCI card. Restart notebook. Try another computer. AC adapter cannot be repaired and must be caused by customer abuse. In Device Manager, refresh device list and check for damaged...in One-Touch tab of Keyboard in AC adapter for 24 hours to charge CMOS battery. PCMCIA General problems. AC adapter Does not power notebook. Heatsink. Plug in Control Panel. Download current drivers from card manufacturer's Web site.
... encryption settings. Make sure Onscreen Display is pressed. Keyboard cover. Switchboard PCA. AC adapter. PCMCIA socket. Repair Center: Likely Causes Mini-PCI card. Restart notebook. Try another computer. AC adapter cannot be repaired and must be caused by customer abuse. In Device Manager, refresh device list and check for damaged...in One-Touch tab of Keyboard in AC adapter for 24 hours to charge CMOS battery. PCMCIA General problems. AC adapter Does not power notebook. Heatsink. Plug in Control Panel. Download current drivers from card manufacturer's Web site.
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 91
...PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). Running e-Diagtools The following diagnostic tools you can use for the program. 3. Run the basic test. If you exit the program so drivers can download the latest version of e-Diagtools using individual hardware tests. The notebook... appear when the test is complete. 6. Click Start > Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start the basic hardware test. When the menu appears, press F2 to run e-Diagtools. Optional...
...PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). Running e-Diagtools The following diagnostic tools you can use for the program. 3. Run the basic test. If you exit the program so drivers can download the latest version of e-Diagtools using individual hardware tests. The notebook... appear when the test is complete. 6. Click Start > Turn Off Computer (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start the basic hardware test. When the menu appears, press F2 to run e-Diagtools. Optional...