Maintenance and Service Guide
Page 41
... 8. Follow the on the drive door to recover the notebook's original operating system and drivers. Service Manual Removal and Replacement 2-11 When the HP logo appears, press esc to reboot the notebook, press ctrl+alt+del, and then follow the displayed ...instructions. If the hard disk is your drive designation), and then press enter. 9. If prompted, accept the recommended partition size. To create the Utility partition without affecting other drives. When the operating system has been installed and while Windows...
... 8. Follow the on the drive door to recover the notebook's original operating system and drivers. Service Manual Removal and Replacement 2-11 When the HP logo appears, press esc to reboot the notebook, press ctrl+alt+del, and then follow the displayed ...instructions. If the hard disk is your drive designation), and then press enter. 9. If prompted, accept the recommended partition size. To create the Utility partition without affecting other drives. When the operating system has been installed and while Windows...
Maintenance and Service Guide
Page 103
... display brightness. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Make sure CPU module is reinitialized, Windows desktop appears. Notebook can take a minute or longer to resume if network card is enabled in Power in Control Panel. Make sure... replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. Blinking cursor appears while system is active. Adjust display brightness. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected...
... display brightness. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Make sure CPU module is reinitialized, Windows desktop appears. Notebook can take a minute or longer to resume if network card is enabled in Power in Control Panel. Make sure... replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. Blinking cursor appears while system is active. Adjust display brightness. Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected...
Maintenance and Service Guide
Page 107
... have been tested for sound resource conflicts in Windows Help. Use an external microphone (internal microphone normally not included). Test audio with e-Diagtools diagnostics. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Use...not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Make sure touch pad is enabled in Control Panel. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make...
... have been tested for sound resource conflicts in Windows Help. Use an external microphone (internal microphone normally not included). Test audio with e-Diagtools diagnostics. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Use...not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Make sure touch pad is enabled in Control Panel. Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make...
Maintenance and Service Guide
Page 108
...Control Panel. Open hardware Device Manager. In a hotel, ask for latest USB drivers. Restart notebook. For USB: if the device is disabled, try to enable. Use troubleshooters in Control Panel. Motherboard Check settings in Windows Help. Use analog telephone line (2, 3, or 4 wires), not PBX or ...General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem has a conflict, try the other port. Try disabling error correction ...
...Control Panel. Open hardware Device Manager. In a hotel, ask for latest USB drivers. Restart notebook. For USB: if the device is disabled, try to enable. Use troubleshooters in Control Panel. Motherboard Check settings in Windows Help. Use analog telephone line (2, 3, or 4 wires), not PBX or ...General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem has a conflict, try the other port. Try disabling error correction ...
Maintenance and Service Guide
Page 109
... Manual Troubleshooting and Diagnostics 3-17 Check settings in Windows Help. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. For ... of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Try to another network station (if applicable). Try connecting notebook to enable the infrared port. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict...
... Manual Troubleshooting and Diagnostics 3-17 Check settings in Windows Help. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. For ... of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Try to another network station (if applicable). Try connecting notebook to enable the infrared port. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict...
Maintenance and Service Guide
Page 112
...test screen. 8. Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) ... the state of detected hardware. 5. When the HP logo appears, press F10 to run after the system reboots, so that the notebook will be loaded. When the Configuration Description appears, check the list of the notebook. Run the basic test. Use the arrow keys...
...test screen. 8. Updating e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) ... the state of detected hardware. 5. When the HP logo appears, press F10 to run after the system reboots, so that the notebook will be loaded. When the Configuration Description appears, check the list of the notebook. Run the basic test. Use the arrow keys...
Service Manual
Page 144
.... Time Remaining is busy, it normally finishes current operation before entering (or allowing notebook to Never. Blinking cursor appears while system is reinitialized, Windows desktop appears. Close all applications before suspending. When hardware is loading and checking hardware... and network connections. If problem appears after installing new software (including drivers), uninstall that moment. If notebook is an estimate ...
.... Time Remaining is busy, it normally finishes current operation before entering (or allowing notebook to Never. Blinking cursor appears while system is reinitialized, Windows desktop appears. Close all applications before suspending. When hardware is loading and checking hardware... and network connections. If problem appears after installing new software (including drivers), uninstall that moment. If notebook is an estimate ...
Service Manual
Page 148
.... Motherboard. Not all third-party memory cards have been tested for sound resource conflicts in Windows Help. Use only DDR-266 SDRAM modules. Top case. Motherboard. By default, touch pad...). Motherboard. Delete temporary and unneeded files. Increase sound volume. Switchboard PCA. Test audio with notebook. Sound does not record. Test audio with e-Diagtools diagnostics. Repair Center: Comments Check operation ..., select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case. SDRAM module. Memory Out of memory error.
.... Motherboard. Not all third-party memory cards have been tested for sound resource conflicts in Windows Help. Use only DDR-266 SDRAM modules. Top case. Motherboard. By default, touch pad...). Motherboard. Delete temporary and unneeded files. Increase sound volume. Switchboard PCA. Test audio with notebook. Sound does not record. Test audio with e-Diagtools diagnostics. Repair Center: Comments Check operation ..., select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case. SDRAM module. Memory Out of memory error.
Service Manual
Page 149
Check port settings in Windows Help. For USB: if the device is disabled, try to enable. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use troubleshooters in Device Manager. Test ports with e-... settings in Control Panel. In a hotel, ask for latest USB drivers. If modem has a conflict, try the other port. Motherboard. Check settings in Control Panel. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is...
Check port settings in Windows Help. For USB: if the device is disabled, try to enable. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use troubleshooters in Device Manager. Test ports with e-... settings in Control Panel. In a hotel, ask for latest USB drivers. If modem has a conflict, try the other port. Motherboard. Check settings in Control Panel. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. If modem is...
Service Manual
Page 150
Check settings in Windows Help. Motherboard. Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Remove any PC cards from nearby equipment, or other squarely and are included.) Make...be connected to enable the infrared port. Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Try to network or network may be down. Try connecting notebook to another network station (if applicable). Motherboard. Maximum cable length is...
Check settings in Windows Help. Motherboard. Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Test LAN with ECP parallel port. Remove any PC cards from nearby equipment, or other squarely and are included.) Make...be connected to enable the infrared port. Infrared is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Try to network or network may be down. Try connecting notebook to another network station (if applicable). Motherboard. Maximum cable length is...
Service Manual
Page 153
...troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page ...to run the program, you exit the program so drivers can be in a predictable state during the tests. The notebook reboots when you are intended to preserve the state... of detected hardware. 5. Updating e-Diagtools You can use for the program. 3. When the HP logo appears,...
...troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page ...to run the program, you exit the program so drivers can be in a predictable state during the tests. The notebook reboots when you are intended to preserve the state... of detected hardware. 5. Updating e-Diagtools You can use for the program. 3. When the HP logo appears,...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 82
...Windows desktop appears. When hardware is loading and checking hardware and network connections. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Motherboard. Repair Center: Comments AC adapter cannot be repaired, and must be used at that software. If notebook... time than actually remains. Does not suspend to Never. Standby/resume General problems. Notebook resumes slowly from Standby mode. If problem appears after installing new software (including drivers), uninstall that moment. Call Center: Suggestions Try another computer is an estimate based...
...Windows desktop appears. When hardware is loading and checking hardware and network connections. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Motherboard. Repair Center: Comments AC adapter cannot be repaired, and must be used at that software. If notebook... time than actually remains. Does not suspend to Never. Standby/resume General problems. Notebook resumes slowly from Standby mode. If problem appears after installing new software (including drivers), uninstall that moment. Call Center: Suggestions Try another computer is an estimate based...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
...Notebook does not boot after adding SDRAM. Audio No sound audible. Top case. Delete temporary and unneeded files. Speaker assembly. Sound does not record. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Motherboard. Use only DDR-266 SDRAM modules. Check whether sound is installed from \hp\drivers...touch pad is enabled in Windows Help. Check for use with notebook. Test audio with e-Diagtools diagnostics. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-21). ...
...Notebook does not boot after adding SDRAM. Audio No sound audible. Top case. Delete temporary and unneeded files. Speaker assembly. Sound does not record. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Motherboard. Use only DDR-266 SDRAM modules. Check whether sound is installed from \hp\drivers...touch pad is enabled in Windows Help. Check for use with notebook. Test audio with e-Diagtools diagnostics. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-21). ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 87
...Test ports with e-Diagtools diagnostics. Motherboard. Open hardware Device Manager. For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. Test modem with e-Diagtools diagnostics. Repair Center: ..., ask for latest USB drivers. If modem has a conflict, try disabling another device. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use troubleshooters in Control Panel. Check settings in Windows Help. Use analog telephone ...
...Test ports with e-Diagtools diagnostics. Motherboard. Open hardware Device Manager. For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. Test modem with e-Diagtools diagnostics. Repair Center: ..., ask for latest USB drivers. If modem has a conflict, try disabling another device. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use troubleshooters in Control Panel. Check settings in Windows Help. Use analog telephone ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
...face each other sources of infrared radiation can cause transmission errors. Motherboard. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ...ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard. Check settings in Windows Help. Infrared is disabled and no drivers installed as shipped. (Drivers...
...face each other sources of infrared radiation can cause transmission errors. Motherboard. Sunlight, heat from notebook (possible IRQ conflict). Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ...ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard. Check settings in Windows Help. Infrared is disabled and no drivers installed as shipped. (Drivers...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 91
... can download the latest version of e-Diagtools using individual hardware tests. When the HP logo appears, press F10 to start the basic hardware test. Press F3 to ...are prompted to preserve the state of e-Diagtools. 1. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Press ... for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26)....
... can download the latest version of e-Diagtools using individual hardware tests. When the HP logo appears, press F10 to start the basic hardware test. Press F3 to ...are prompted to preserve the state of e-Diagtools. 1. The notebook reboots when you exit the program so drivers can be in a predictable state during the tests. Press ... for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below). • Power-on self-test (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26)....