Maintenance and Service Guide
Page 151
... The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition, HP will not remove the password of a notebook for any non-owner, even if it is protected as... subject to determine the proper removal procedure The user must provide proof of ownership and the notebook must log the name, serial number and date of the notebook. Password Removal Policy If the user forgets the system password, the user calls Technical Support to standard record retention process and review.
... The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition, HP will not remove the password of a notebook for any non-owner, even if it is protected as... subject to determine the proper removal procedure The user must provide proof of ownership and the notebook must log the name, serial number and date of the notebook. Password Removal Policy If the user forgets the system password, the user calls Technical Support to standard record retention process and review.