Maintenance and Service Guide
Page 2
...omissions contained herein. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Intel, Celeron, and Pentium are U.S. Nothing herein should be liable for HP products and services are set... forth in the United States and other countries. HP shall not be construed as constituting an additional warranty. Microsoft and Windows are trademarks or ...
...omissions contained herein. Service Manual Fourth Edition April 2004 First Edition January 2003 Document Part Number: 319733-004 © Copyright 2003, 2004 Hewlett-Packard Development Company, L.P. Intel, Celeron, and Pentium are U.S. Nothing herein should be liable for HP products and services are set... forth in the United States and other countries. HP shall not be construed as constituting an additional warranty. Microsoft and Windows are trademarks or ...
Maintenance and Service Guide
Page 3
... 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
... 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard Display Quality Statement 5-3 Service Notes and Obsolete Parts ...5-5 Service Manual iii
Maintenance and Service Guide
Page 4
...24 Figure 2-18. Removing the Floppy Drive 2-33 Figure 2-23. Removing the RJ11/1394 Connector Module 2-49 Figure 2-34. Resetting the Notebook ...1-17 Figure 1-8. Removing the Mini PCI Card 2-8 Figure 2-7. Removing the Keyboard ...2-17 Figure 2-13. Removing the Top Case Screws ... Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Back View ...1-12 Figure 1-6. Replaceable Module Diagram 1-24 Figure 2-1. Removing an SDRAM Module 2-6 Figure 2-5. Disconnecting the Speaker Cable 2-14...
...24 Figure 2-18. Removing the Floppy Drive 2-33 Figure 2-23. Removing the RJ11/1394 Connector Module 2-49 Figure 2-34. Resetting the Notebook ...1-17 Figure 1-8. Removing the Mini PCI Card 2-8 Figure 2-7. Removing the Keyboard ...2-17 Figure 2-13. Removing the Top Case Screws ... Module Installation 2-39 Figure 2-32 Removing the CPU Module 2-39 Figure 2-33. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Back View ...1-12 Figure 1-6. Replaceable Module Diagram 1-24 Figure 2-1. Removing an SDRAM Module 2-6 Figure 2-5. Disconnecting the Speaker Cable 2-14...
Maintenance and Service Guide
Page 5
...Product Comparisons...1-1 Table 1-2. Accessories ...1-22 Table 1-8. Scope of Serial Number Label 2-59 Figure 2-39. LCD Guidelines ...5-4 Service Manual v Replacing the Antennas...2-60 Figure 2-37. Activating Power Modes ...1-14 Table 1-3. Sycard PCCtest Commands ...3-26 Table 3-7. Figure ...Cables 2-54 Figure 2-37. Boot-Block Jumper...2-62 Figure 3-1. Exploded View ...4-2 Figure 4-2. Main Status Lights (front of notebook 1-15 Table 1-4. Keyboard Status Lights...1-15 Table 1-5. Fn Hot Keys ...1-16 Table 1-6. Specifications...1-18 Table 1-7. Functional ...
...Product Comparisons...1-1 Table 1-2. Accessories ...1-22 Table 1-8. Scope of Serial Number Label 2-59 Figure 2-39. LCD Guidelines ...5-4 Service Manual v Replacing the Antennas...2-60 Figure 2-37. Activating Power Modes ...1-14 Table 1-3. Sycard PCCtest Commands ...3-26 Table 3-7. Figure ...Cables 2-54 Figure 2-37. Boot-Block Jumper...2-62 Figure 3-1. Exploded View ...4-2 Figure 4-2. Main Status Lights (front of notebook 1-15 Table 1-4. Keyboard Status Lights...1-15 Table 1-5. Fn Hot Keys ...1-16 Table 1-6. Specifications...1-18 Table 1-7. Functional ...
Maintenance and Service Guide
Page 6
... authorized service personnel while installing, servicing, and repairing these notebooks. The manual is for membership within the U.S. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100...
... authorized service personnel while installing, servicing, and repairing these notebooks. The manual is for membership within the U.S. Information and updates for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100...
Maintenance and Service Guide
Page 7
... Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. Product Comparisons Intel® Celeron® (2.6-, 2.8-GHz) Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) ...SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change.
... Memory Display Video Operating System Power States HP Pavilion ze5500 Processor Memory Display Operating System Power States Table 1-1. Product Comparisons Intel® Celeron® (2.6-, 2.8-GHz) Mobile Intel Pentium® 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) ...SXGA+ (1400 × 1050) or 14.1-inch XGA (1024 × 768) active-matrix TFT Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the time of publication but is subject to change.
Maintenance and Service Guide
Page 8
...radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (... capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz)...
...radeon graphics accelerator with 16, 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. HP Pavilion ze5400 and ze5300 Processor Memory Display Video Operating System Power States HP Pavilion ze5200 Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Up to 1 GB (... capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-2 Product Information Service Manual Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off HP Pavilion ze4700 Processor Memory Display Video Operating System Power States AMD Athlon (1.91-, and 2.08-GHz)...
Maintenance and Service Guide
Page 9
... and 2.0-GHz) Intel Celeron (2.4-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14...2.2-, and 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67...
... and 2.0-GHz) Intel Celeron (2.4-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. On, Standby, Hibernate, Off Service Manual Product Information 1-3 At least 128 MB SDRAM preinstalled. 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) or 14...2.2-, and 2.0-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Pavilion ze4600 Processor Memory Display Video Operating System Power States HP Pavilion ze4500 Processor Memory Display Video Operating System Power States HP Pavilion ze4400 Processor Memory Display Video Operating System Power States AMD Athlon (1.47-, 1.53-, 1.67...
Maintenance and Service Guide
Page 10
...) AMD Athlon (1.47-, 1.53-, 1.6-, 1.67-, and 1.8-GHz) Up to 512 MB SDRAM using 256-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz) Intel Celeron (1.8-, ... 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual
...) AMD Athlon (1.47-, 1.53-, 1.6-, 1.67-, and 1.8-GHz) Up to 512 MB SDRAM using 256-MB modules. HP Pavilion ze4300 Processor Memory Display Video Operating System Power States HP Pavilion ze4200 Processor Memory Display Video Operating System Power States HP Pavilion ze4100 Processor Memory Display Video Operating System Power States Mobile Intel Pentium 4-M (1.8-, 2.0-, 2.2-, and 2.4-GHz) Intel Celeron (1.8-, ... 32, or 64 MB UMA graphics memory, 4x AGP graphics capability. Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-4 Product Information Service Manual
Maintenance and Service Guide
Page 11
... AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System ...32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 and 2.8-GHz) At least 256 MB SDRAM preinstalled 14.1-inch XGA (1024 × 768) active-matrix TFT ATI ...
... AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System Power States HP Compaq nx9005 Intel Celeron (2.6- Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Processor Memory Display Video Operating System ...32, or 64 MB UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-5 and 2.8-GHz) At least 256 MB SDRAM preinstalled 14.1-inch XGA (1024 × 768) active-matrix TFT ATI ...
Maintenance and Service Guide
Page 12
...UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual At least 256 MB SDRAM preinstalled. At least 256 MB SDRAM preinstalled. Operating System Windows XP Professional or Home preinstalled Power ...States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Compaq nx9000 Processor AMD Athlon (1.8- At least 128 MB ...
...UMA graphics memory, 4x AGP graphics capability Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off 1-6 Product Information Service Manual At least 256 MB SDRAM preinstalled. At least 256 MB SDRAM preinstalled. Operating System Windows XP Professional or Home preinstalled Power ...States On, Standby, Hibernate, Off Compaq Evo Notebook 1010v Processor Memory Display Video Operating System Power States Intel Celeron (1.6-GHz) Up to 1 GB (1024 MB) SDRAM using 512-MB modules. HP Compaq nx9000 Processor AMD Athlon (1.8- At least 128 MB ...
Maintenance and Service Guide
Page 13
..., or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7
..., or 64 MB UMA graphics memory, 4x AGP graphics capability Operating System Power States Windows XP Professional or Home preinstalled On, Standby, Hibernate, Off Service Manual Product Information 1-7
Maintenance and Service Guide
Page 14
...) 8. Battery 11. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario... 2100 and 1100 1. One-touch buttons 3. Main status lights (left to right), power mode, hard disk activity, and battery 7. Figure 1-1. Power button, turns the notebook on -off 5. For an exploded view of the notebook..., see page 4-2. Features The following illustrations show the notebook's main external...
...) 8. Battery 11. Front View HP Pavilion ze4x00, HP Compaq nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario... 2100 and 1100 1. One-touch buttons 3. Main status lights (left to right), power mode, hard disk activity, and battery 7. Figure 1-1. Power button, turns the notebook on -off 5. For an exploded view of the notebook..., see page 4-2. Features The following illustrations show the notebook's main external...
Maintenance and Service Guide
Page 15
...other parallel device 18. Audio jacks (left to right), external microphone and audio out (headphones) 25. Floppy drive* * on certain models Service Manual Product Information 1-9 Serial port (COM1), use this port for a parallel printer or other serial device 19. Modem port* 22. IEEE 1394 port*... Serial Bus (USB) ports 15. AC adapter jack 14. Kensington lock slot (security connector) 21. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for logo. 13. Figure 1-2.
...other parallel device 18. Audio jacks (left to right), external microphone and audio out (headphones) 25. Floppy drive* * on certain models Service Manual Product Information 1-9 Serial port (COM1), use this port for a parallel printer or other serial device 19. Modem port* 22. IEEE 1394 port*... Serial Bus (USB) ports 15. AC adapter jack 14. Kensington lock slot (security connector) 21. Back View HP Pavilion ze4x00 HP Compaq nx9005 and nx9000 NOTE: Compaq Evo Notebook N1050v, N1010v, and Compaq Presario 2100 and 1100 are very similar, except for logo. 13. Figure 1-2.
Maintenance and Service Guide
Page 17
...Manual Product Information 1-11 Audio jacks (left to right): external microphone and audio out (headphones) 13. CD-ROM, DVD, or other drive 14. Infrared port* 8. Battery 11. Universal Serial Bus (USB) port * on -off button 6. Figure 1-4. One-touch buttons 3. Power button, turns the notebook... on -off 5. Wireless on and off button and indicator light* 9. Volume controls* 12. Main status lights (left to right), power mode, hard disk activity, and battery 7. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq...
...Manual Product Information 1-11 Audio jacks (left to right): external microphone and audio out (headphones) 13. CD-ROM, DVD, or other drive 14. Infrared port* 8. Battery 11. Universal Serial Bus (USB) port * on -off button 6. Figure 1-4. One-touch buttons 3. Power button, turns the notebook... on -off 5. Wireless on and off button and indicator light* 9. Volume controls* 12. Main status lights (left to right), power mode, hard disk activity, and battery 7. Front View HP Pavilion ze5x00, HP Compaq nx9010 and nx9008, and Compaq...
Maintenance and Service Guide
Page 18
S-Video port* 22. IEEE 1394 port* 25. LAN port* 18. External monitor port 21. External keyboard/mouse port 19. Kensington lock cable slot (security connector) 23. Floppy drive* * on certain models 1-12 Product Information Service Manual Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. Two universal Serial Bus (USB) ports 17. AC adapter jack 16. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. Modem port* 24. PCMCIA card and CardBus slot and button 26. Figure 1-5.
S-Video port* 22. IEEE 1394 port* 25. LAN port* 18. External monitor port 21. External keyboard/mouse port 19. Kensington lock cable slot (security connector) 23. Floppy drive* * on certain models 1-12 Product Information Service Manual Back View HP Pavilion 5x00, HP Compaq nx9010, and nx9008 and Compaq Presario 2500 15. Two universal Serial Bus (USB) ports 17. AC adapter jack 16. Parallel port (LPT1), use this port for a parallel printer or other parallel device 20. Modem port* 24. PCMCIA card and CardBus slot and button 26. Figure 1-5.
Maintenance and Service Guide
Page 20
...Turns off Select Start > Turn Off Computer > Turn Off (Windows XP) -or- However, at their default values. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button -or- allow timeout Hibernation mode Saves maximum power... Saves current session to disk, and then shuts down (Windows 2000) -or- Turning the Notebook On and Off You can start -up time. press the power button for 4 seconds (only if the Start menu procedure doesn't work)...
...Turns off Select Start > Turn Off Computer > Turn Off (Windows XP) -or- However, at their default values. NOTE: This manual describes the notebook in RAM Restarts quickly Restores network connections Power mode status light blinks Press the power button -or- allow timeout Hibernation mode Saves maximum power... Saves current session to disk, and then shuts down (Windows 2000) -or- Turning the Notebook On and Off You can start -up time. press the power button for 4 seconds (only if the Start menu procedure doesn't work)...
Maintenance and Service Guide
Page 21
...active (Fn+F8). Keypad Lock The embedded keypad is charging. The keyboard status lights, located above the keyboard, indicate the states of the notebook report power status, battery status, and hard disk activity. Table 1-3. Num Lock must also be on (even if the display is missing ...or has a fault. Table 1-4. Service Manual Product Information 1-15 Main Status Lights (front of notebook) Meaning Power status On: notebook is on for the numeric keys; Blinking: notebook is off ). Blinking: The AC adapter is connected and the battery is off or...
...active (Fn+F8). Keypad Lock The embedded keypad is charging. The keyboard status lights, located above the keyboard, indicate the states of the notebook report power status, battery status, and hard disk activity. Table 1-3. Num Lock must also be on (even if the display is missing ...or has a fault. Table 1-4. Service Manual Product Information 1-15 Main Status Lights (front of notebook) Meaning Power status On: notebook is on for the numeric keys; Blinking: notebook is off ). Blinking: The AC adapter is connected and the battery is off or...
Maintenance and Service Guide
Page 22
..., cursor control is on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Toggles the built-in display, an external display, and simultaneous display on an external keyboard). Does not affect an external keyboard. Using Fn Hot Keys...
..., cursor control is on and off Increases the audio volume and cancels the mute setting Decreases the audio volume Audio mute 1-16 Product Information Service Manual Toggles the built-in display, an external display, and simultaneous display on an external keyboard). Does not affect an external keyboard. Using Fn Hot Keys...
Maintenance and Service Guide
Page 23
..., insert a bootable CD (such as the temporary boot device. Press the power button to press the reset button on the bottom of the notebook. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Press the power... shutdown, press and hold down the power button until the display shuts down Windows: press ctrl+alt+del, and then select Shut Down > Restart. Service Manual Product Information 1-17 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the...
..., insert a bootable CD (such as the temporary boot device. Press the power button to press the reset button on the bottom of the notebook. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Press the power... shutdown, press and hold down the power button until the display shuts down Windows: press ctrl+alt+del, and then select Shut Down > Restart. Service Manual Product Information 1-17 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that you cannot turn the...