HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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...Device Problems 20 LAN Problems...21 Memory Problems ...22 Modem Problems...22 One-Touch Button Problems 24 Parallel and USB Problems ...25 PC Card (PCMCIA) Problems 26 Performance Problems...26 Power and Battery Problems 27 Printing Problems ...29 Startup Problems ...29 Standby and ... Using the BIOS Configuration Utility 33 Reinstalling and Updating Software 37 Recovering the Factory Software Installation 37 Updating the Notebook BIOS ...38 Updating the Windows Drivers ...38 Removing and Replacing Parts 39 Removing the Battery...40 Removing the Optical Drive Module 41 Removing the Hard...
...Device Problems 20 LAN Problems...21 Memory Problems ...22 Modem Problems...22 One-Touch Button Problems 24 Parallel and USB Problems ...25 PC Card (PCMCIA) Problems 26 Performance Problems...26 Power and Battery Problems 27 Printing Problems ...29 Startup Problems ...29 Standby and ... Using the BIOS Configuration Utility 33 Reinstalling and Updating Software 37 Recovering the Factory Software Installation 37 Updating the Notebook BIOS ...38 Updating the Windows Drivers ...38 Removing and Replacing Parts 39 Removing the Battery...40 Removing the Optical Drive Module 41 Removing the Hard...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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... at 933 MHz) with 101/102 key emulation. Dedicated mute and volume controls (selected models). Touch pad with system memory). Display driver supports MPEG2 overlay. Standby/hibernate and resume capability. to change. Two slots for MPEG. Stereo sound through two built-in ). Embedded...specifications shown below are subject to 40-GB removable IDE hard disk drive. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Processor and Bus Architecture Graphics Power Mass Storage CD/DVD drive RAM Audio System Keyboard and Pointing ...
... at 933 MHz) with 101/102 key emulation. Dedicated mute and volume controls (selected models). Touch pad with system memory). Display driver supports MPEG2 overlay. Standby/hibernate and resume capability. to change. Two slots for MPEG. Stereo sound through two built-in ). Embedded...specifications shown below are subject to 40-GB removable IDE hard disk drive. For the latest specifications, see the HP Notebook web site (www.hp.com/notebooks). Physical Attributes Processor and Bus Architecture Graphics Power Mass Storage CD/DVD drive RAM Audio System Keyboard and Pointing ...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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...cable. • Use the networking problems troubleshooter in network adapter doesn't connect to the LAN • Check all cables and connections. If the notebook stops responding after booting • Check whether you have the correct clients and protocols installed. • Make sure the LAN cable is not on... is using IPX/SPX protocol, you may be included with your network administrator to enable it will detect the mouse. If you installed any drivers included with no DHCP server. If you can't type the euro symbol • Hold Alt GR when you press the marked key. •...
...cable. • Use the networking problems troubleshooter in network adapter doesn't connect to the LAN • Check all cables and connections. If the notebook stops responding after booting • Check whether you have the correct clients and protocols installed. • Make sure the LAN cable is not on... is using IPX/SPX protocol, you may be included with your network administrator to enable it will detect the mouse. If you installed any drivers included with no DHCP server. If you can't type the euro symbol • Hold Alt GR when you press the marked key. •...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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Select your modem on several factors, such as the condition of the HP notebook web site (www.hp.com/notebooks). • Run the modem diagnostics: 1. If the modem will not connect at any digits required for outside access or long distance. • In Control ... the Modems tab, then click Properties, Modem, and disable the option that your settings are incorrect. • Restart your notebook and attempt another connection. • Download the latest modem driver from the notebook's modem phone jack to the telephone jack on the wall. • If you 're using an analog telephone line....
Select your modem on several factors, such as the condition of the HP notebook web site (www.hp.com/notebooks). • Run the modem diagnostics: 1. If the modem will not connect at any digits required for outside access or long distance. • In Control ... the Modems tab, then click Properties, Modem, and disable the option that your settings are incorrect. • Restart your notebook and attempt another connection. • Download the latest modem driver from the notebook's modem phone jack to the telephone jack on the wall. • If you 're using an analog telephone line....
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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...properly • See "Modem Problems" on page 22. • Make sure the port connection is secure. • Put the notebook on standby, then resume. • Restart the notebook. • Check mouse settings in Control Panel. • Check the port settings in Control Panel. • Disable the internal... port connection is not working • Contact the vendor of the peripheral device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: click Start, Control Panel...
...properly • See "Modem Problems" on page 22. • Make sure the port connection is secure. • Put the notebook on standby, then resume. • Restart the notebook. • Check mouse settings in Control Panel. • Check the port settings in Control Panel. • Disable the internal... port connection is not working • Contact the vendor of the peripheral device and check the HP Notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: click Start, Control Panel...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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... booting or resuming. • If the notebook still doesn't respond, remove the battery and AC adapter, and remove any PC Card. otherwise infrared printing is on and has paper in the AC adapter, and turn the notebook on the back of the notebook. Then press the power button to press... is not available. • See "Infrared Problems" on the back of the notebook, replace the battery and plug in it . • Make sure you 're using the HP LaserJet IIIsi driver (300 dpi). Startup Problems If the notebook doesn't respond when you might try using such a printer, try another battery....
... booting or resuming. • If the notebook still doesn't respond, remove the battery and AC adapter, and remove any PC Card. otherwise infrared printing is on and has paper in the AC adapter, and turn the notebook on the back of the notebook. Then press the power button to press... is not available. • See "Infrared Problems" on the back of the notebook, replace the battery and plug in it . • Make sure you 're using the HP LaserJet IIIsi driver (300 dpi). Startup Problems If the notebook doesn't respond when you might try using such a printer, try another battery....
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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...Problems" on the network. • Click Start, Search to enter standby or hibernation. As soon as printer drivers), uninstall the software. Standby and Resume Problems If the notebook takes a long time to resume if a network card is loading and checking hardware and network connections. Wireless... take a minute or more to refresh the list of computers on page 21. If a notebook with wireless communication • Make sure the wireless indicator light is loading drivers and checking hardware and network connections, you have trouble connecting to another computer in My Network ...
...Problems" on the network. • Click Start, Search to enter standby or hibernation. As soon as printer drivers), uninstall the software. Standby and Resume Problems If the notebook takes a long time to resume if a network card is loading and checking hardware and network connections. Wireless... take a minute or more to refresh the list of computers on page 21. If a notebook with wireless communication • Make sure the wireless indicator light is loading drivers and checking hardware and network connections, you have trouble connecting to another computer in My Network ...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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.... Optional: Run the advanced tests. Runs all menus. When you exit the program so drivers can be in a predictable state, so the diagnostic program can properly test the hardware components. Restart the notebook: click Start, Turn Off Computer, Restart. 2. Follow the prompts to update and display... press Enter to start the diagnostic test. 3. If you are listed only for the program. 4. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. 15. Press F2 to run the program, you intend to exit without running tests, press Esc to select ...
.... Optional: Run the advanced tests. Runs all menus. When you exit the program so drivers can be in a predictable state, so the diagnostic program can properly test the hardware components. Restart the notebook: click Start, Turn Off Computer, Restart. 2. Follow the prompts to update and display... press Enter to start the diagnostic test. 3. If you are listed only for the program. 4. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows. 15. Press F2 to run the program, you intend to exit without running tests, press Esc to select ...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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... the Recovery CDs to reinstall the original factory software on your notebook's hard drive under C:\hp\drivers. • On the Recovery CDs under \hp\drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the latest updates of software drivers for different operating systems. Recovering the Factory Software Installation You...
... the Recovery CDs to reinstall the original factory software on your notebook's hard drive under C:\hp\drivers. • On the Recovery CDs under \hp\drivers. • On the HP Business Support web site (www.hp.com/go/bizsupport). This web site contains the latest updates of software drivers for different operating systems. Recovering the Factory Software Installation You...
HP Pavilion Notebook zt1000, xz100 and Omnibook xt1000 Series PCs - Troubleshooting and Self-Repair Guide
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... versions of Microsoft Windows, in the drivers, and to keep your system. In addition, HP normally provides drivers for your notebook from the HP Business Support web site (www.hp.com/go /bizsupport). Updating the Notebook BIOS Hewlett-Packard may provide updates to the notebook's BIOS to enhance the capabilities of your notebook running smoothly. These updates are intended...
... versions of Microsoft Windows, in the drivers, and to keep your system. In addition, HP normally provides drivers for your notebook from the HP Business Support web site (www.hp.com/go /bizsupport). Updating the Notebook BIOS Hewlett-Packard may provide updates to the notebook's BIOS to enhance the capabilities of your notebook running smoothly. These updates are intended...
Hardware-Software Guide
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... software applications packaged in the Save for Setup bag are not preinstalled on your notebook. Depending on how you want to repair or reinstall this software. ❏ Additional discs packaged with select notebook models. ❏ The User Guides CD contains Adobe® Acrobat® PDF... in the Required for Later bag are not preinstalled or preloaded on your notebook. Hardware Optical Discs Software on optical discs, such as CDs or DVDs, is provided with your notebook provide operating system recovery software and driver recovery software. Hardware and Software Guide 1-19
... software applications packaged in the Save for Setup bag are not preinstalled on your notebook. Depending on how you want to repair or reinstall this software. ❏ Additional discs packaged with select notebook models. ❏ The User Guides CD contains Adobe® Acrobat® PDF... in the Required for Later bag are not preinstalled or preloaded on your notebook. Hardware Optical Discs Software on optical discs, such as CDs or DVDs, is provided with your notebook provide operating system recovery software and driver recovery software. Hardware and Software Guide 1-19
Hardware-Software Guide
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... information about your operating system, the Help and Support Center provides ■ Information about your notebook, such as model and serial number, installed software, hardware components, and specifications. ■ Answers to questions about using your... notebook. ■ Tutorials to help you learn to use notebook and operating system features. ■ Updates for your operating system, drivers, and the software provided on your notebook. ■ Checkups for notebook functionality. ■ Automated and interactive troubleshooting, repair...
... information about your operating system, the Help and Support Center provides ■ Information about your notebook, such as model and serial number, installed software, hardware components, and specifications. ■ Answers to questions about using your... notebook. ■ Tutorials to help you learn to use notebook and operating system features. ■ Updates for your operating system, drivers, and the software provided on your notebook. ■ Checkups for notebook functionality. ■ Automated and interactive troubleshooting, repair...
Hardware-Software Guide
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... from the Application and Driver Recovery disc provided with the Windows operating system. ■ InterVideo WinDVD-Plays video CDs and DVD movies. It also plays common audio and video file types, such as MP3, WMA, AVI, MPG, and WMV. This software is included with most HP notebooks. ❏ If you... do not have the Application and Driver Recovery disc, contact Customer Care for a copy of the restore solution for such purposes. This...
... from the Application and Driver Recovery disc provided with the Windows operating system. ■ InterVideo WinDVD-Plays video CDs and DVD movies. It also plays common audio and video file types, such as MP3, WMA, AVI, MPG, and WMV. This software is included with most HP notebooks. ❏ If you... do not have the Application and Driver Recovery disc, contact Customer Care for a copy of the restore solution for such purposes. This...
Hardware-Software Guide
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... Use the Wireless Network Connection feature of Microsoft Windows XP to connect your notebook to the WLAN. Hardware and Software Guide 5-5 For information about connecting to a WLAN in your home: ■ Verify that all drivers required by your 802.11 wireless device are installed and that the wireless ...device is correctly configured. ✎ If you are using an integrated 802.11 wireless device, all required drivers are installed and the device is preconfigured and ready to use. ■ Verify that your router is turned on. Wireless (Select Models Only...
... Use the Wireless Network Connection feature of Microsoft Windows XP to connect your notebook to the WLAN. Hardware and Software Guide 5-5 For information about connecting to a WLAN in your home: ■ Verify that all drivers required by your 802.11 wireless device are installed and that the wireless ...device is correctly configured. ✎ If you are using an integrated 802.11 wireless device, all required drivers are installed and the device is preconfigured and ready to use. ■ Verify that your router is turned on. Wireless (Select Models Only...
Hardware-Software Guide
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... 1. Select Properties > Hardware tab > Device Manager > Network Adapters. 2. Select Start > My Computer. Hardware and Software Guide 5-7 Right-click in your notebook. c. Display the names of the integrated 802.11 wireless device installed in the My Computer window. Wireless (Select Models Only) Identifying an 802.11 Wireless... Device You may need to know the name of the network devices on your notebook does not have an integrated 802.11 wireless device, or the driver for an 802.11 wireless device includes the term wireless LAN, WLAN, or 802.11. ❏...
... 1. Select Properties > Hardware tab > Device Manager > Network Adapters. 2. Select Start > My Computer. Hardware and Software Guide 5-7 Right-click in your notebook. c. Display the names of the integrated 802.11 wireless device installed in the My Computer window. Wireless (Select Models Only) Identifying an 802.11 Wireless... Device You may need to know the name of the network devices on your notebook does not have an integrated 802.11 wireless device, or the driver for an 802.11 wireless device includes the term wireless LAN, WLAN, or 802.11. ❏...
Hardware-Software Guide
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You may have to the Web site of the device manufacturer or provider. Hardware and Software Guide 7-3 The notebook 1394 port, illustrated below, supports IEEE 1394a devices. Scanners, digital cameras, and digital camcorders often require a 1394 connection. For... information about device-specific software, refer to the device documentation or to load device-specific drivers and other software before using some 1394 devices. Hardware Upgrades and Replacements Connecting a 1394 Device (Select Models Only) IEEE 1394 is a ...
You may have to the Web site of the device manufacturer or provider. Hardware and Software Guide 7-3 The notebook 1394 port, illustrated below, supports IEEE 1394a devices. Scanners, digital cameras, and digital camcorders often require a 1394 connection. For... information about device-specific software, refer to the device documentation or to load device-specific drivers and other software before using some 1394 devices. Hardware Upgrades and Replacements Connecting a 1394 Device (Select Models Only) IEEE 1394 is a ...
Hardware-Software Guide
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The notebook PC Card slot supports one Type I or Type II 32-bit (CardBus) or 16-bit PC Card. 7-8 Hardware and Software Guide Hardware Upgrades and Replacements PC Cards Ä CAUTION: To preserve support for your operating system. ■ Do not install other software, such as... PC Card manufacturer. PC Cards can be supplied by a single PC Card manufacturer. A PC Card is a credit card-sized accessory designed to conform to the notebook. If you are instructed by the documentation included with a PC Card to install device drivers: ■ Install only the device drivers for all PC ...
The notebook PC Card slot supports one Type I or Type II 32-bit (CardBus) or 16-bit PC Card. 7-8 Hardware and Software Guide Hardware Upgrades and Replacements PC Cards Ä CAUTION: To preserve support for your operating system. ■ Do not install other software, such as... PC Card manufacturer. PC Cards can be supplied by a single PC Card manufacturer. A PC Card is a credit card-sized accessory designed to conform to the notebook. If you are instructed by the documentation included with a PC Card to install device drivers: ■ Install only the device drivers for all PC ...
Hardware-Software Guide
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...displayed in System Information. 2. Record the path to access the ROM package after it is later than the ROM currently installed on your notebook. (You may need this information to locate the update later, after it has been downloaded to the hard drive. Select the option to... Download drivers and software and enter the product name of any ROM update that is downloaded.) c. Select the BIOS category. 7. Access the http://www.hp.com/support Web site, and then select the suggested support link for your...
...displayed in System Information. 2. Record the path to access the ROM package after it is later than the ROM currently installed on your notebook. (You may need this information to locate the update later, after it has been downloaded to the hard drive. Select the option to... Download drivers and software and enter the product name of any ROM update that is downloaded.) c. Select the BIOS category. 7. Access the http://www.hp.com/support Web site, and then select the suggested support link for your...
Hardware-Software Guide
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...or extensively modify software or hardware. ■ Periodically, whenever the system is recommended that enables you to undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally. Select Create a ... you saved after that time. Restoring to an earlier time will not affect documents or e-mails that you change your application, driver, and operating system files. All System Restore procedures are restorable, benchmark "snapshots" of your personal settings or add software or hardware...
...or extensively modify software or hardware. ■ Periodically, whenever the system is recommended that enables you to undo harmful changes to your notebook software by restoring your software to an earlier time, called a restore point, when your software was functioning optimally. Select Create a ... you saved after that time. Restoring to an earlier time will not affect documents or e-mails that you change your application, driver, and operating system files. All System Restore procedures are restorable, benchmark "snapshots" of your personal settings or add software or hardware...
Hardware-Software Guide
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...Recoveries and System Software Restoring to a Restore Point To restore the notebook to enter setup" prompt is displayed in Windows. 2. Repairing or Reinstalling Software If it ever becomes necessary to repair or reinstall your device drivers, an application, or your operating system is connected to an ...earlier time, and then follow the instructions on or restart the notebook in the lower left corner of the screen, press f10. For ...
...Recoveries and System Software Restoring to a Restore Point To restore the notebook to enter setup" prompt is displayed in Windows. 2. Repairing or Reinstalling Software If it ever becomes necessary to repair or reinstall your device drivers, an application, or your operating system is connected to an ...earlier time, and then follow the instructions on or restart the notebook in the lower left corner of the screen, press f10. For ...