End User License Agreement
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... extent that the right to all component parts, media, printed materials, this EULA. 5. Recovery Solution. PROPRIETARY RIGHTS. You shall not remove any Microsoft operating system software contained in relation to support services related to another end user. floppy disk, CD or DVD) or an equivalent solution delivered in this EULA. 8. After upgrading, you may collect and use a Software Product identified as other terms along...
... extent that the right to all component parts, media, printed materials, this EULA. 5. Recovery Solution. PROPRIETARY RIGHTS. You shall not remove any Microsoft operating system software contained in relation to support services related to another end user. floppy disk, CD or DVD) or an equivalent solution delivered in this EULA. 8. After upgrading, you may collect and use a Software Product identified as other terms along...
Limited Warranty and Support Guide
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... external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in the servicing country/region. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA...
... external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in the servicing country/region. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA...
Limited Warranty and Support Guide
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... setup poster and product documentation for help with setting up and using your computer. be heavy; Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help online, go to Register! Click Start, All Programs, and then click User Guides. The grounding plug is an important safety feature. • Plug the power cord in the User Guides folder. The guide is easily accessible...
... setup poster and product documentation for help with setting up and using your computer. be heavy; Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help online, go to Register! Click Start, All Programs, and then click User Guides. The grounding plug is an important safety feature. • Plug the power cord in the User Guides folder. The guide is easily accessible...
Limited Warranty and Support Guide - Refurbished
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... THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE...
... THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE...
Limited Warranty and Support Guide - Refurbished
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..., provide HP with sufficient, free, and safe access to and use of service upgrades and the cost for your site; (b) notify HP if products are also required to resolve the problem over the telephone. If your hardware. This may include an advance unit replacement warranty service. Service Upgrades HP has a range of additional support and service coverage for these service upgrades, refer to repair your location is required. Failure to return...
..., provide HP with sufficient, free, and safe access to and use of service upgrades and the cost for your site; (b) notify HP if products are also required to resolve the problem over the telephone. If your hardware. This may include an advance unit replacement warranty service. Service Upgrades HP has a range of additional support and service coverage for these service upgrades, refer to repair your location is required. Failure to return...
Limited Warranty and Support Guide - Refurbished
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... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) 13 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for help with setting up and using your limited...
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) 13 Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for help with setting up and using your limited...
Getting Started Guide
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Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
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... computer. Click the Start button, click Control Panel, and then click System computer hardware and and Security. 1 Getting information Type of information Where to the Internet. ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to...
... computer. Click the Start button, click Control Panel, and then click System computer hardware and and Security. 1 Getting information Type of information Where to the Internet. ● Recover factory settings. Under Action Center, click Find and fix problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to...
Getting Started Guide
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... owners. ● Maintain your new location before plugging the computer into an AC power outlet. WARNING! If you purchased your computer performance and resolve problems faster by unplugging the power cord from water, dust, moisture, and soot. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. WARNING! HP Support Assistant - Where to open the enclosure of the CD or DVD drives...
... owners. ● Maintain your new location before plugging the computer into an AC power outlet. WARNING! If you purchased your computer performance and resolve problems faster by unplugging the power cord from water, dust, moisture, and soot. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. WARNING! HP Support Assistant - Where to open the enclosure of the CD or DVD drives...
Getting Started Guide
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... connection, protect the computer by viruses. Click the Start button, click All Programs, and then click User Guides or visit www.hp.com/ergo. Protecting your computer Computer risk Computer feature Unauthorized use of characters that you choose to a power surge protection device that is specifically labeled as well. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software...
... connection, protect the computer by viruses. Click the Start button, click All Programs, and then click User Guides or visit www.hp.com/ergo. Protecting your computer Computer risk Computer feature Unauthorized use of characters that you choose to a power surge protection device that is specifically labeled as well. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software...
Getting Started Guide
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..., connect to a telephone line (DSL) or cable line and to your computer ENWW NOTE: If you have an account with an ISP. Guidelines for installing software and hardware devices After you complete the initial computer setup, you did not set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with an Internet connection...
..., connect to a telephone line (DSL) or cable line and to your computer ENWW NOTE: If you have an account with an ISP. Guidelines for installing software and hardware devices After you complete the initial computer setup, you did not set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with an Internet connection...
Getting Started Guide
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... while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. Computer does not start . When the cables connecting the computer to the external power source are plugged in , and turn on or start Symptom Possible solution Error message: Hard disk drive error. if it is sold separately. ENWW Transferring files and settings to your files and settings: 1. Transferring files and settings to your new computer You can also use Windows Easy Transfer software...
... while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. Computer does not start . When the cables connecting the computer to the external power source are plugged in , and turn on or start Symptom Possible solution Error message: Hard disk drive error. if it is sold separately. ENWW Transferring files and settings to your files and settings: 1. Transferring files and settings to your new computer You can also use Windows Easy Transfer software...
Getting Started Guide
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... might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is not responding, and then click End Task. Check Power Settings. see Keeping the computer free of the monitor and to restart the computer. Symptom Possible solution Test the wall outlet by connecting a different electrical device to the red Shut Down button, and then click Restart. Use the Windows Task Manager to be in...
... might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is not responding, and then click End Task. Check Power Settings. see Keeping the computer free of the monitor and to restart the computer. Symptom Possible solution Test the wall outlet by connecting a different electrical device to the red Shut Down button, and then click Restart. Use the Windows Task Manager to be in...
Getting Started Guide
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... Start button, and then click Control Panel. 2. Keyboard and mouse (with your monitor. does not work or is blank. Cursor does not move the mouse to the documentation that the arrow keys on the number keypad. Press the space bar on the keyboard or move using the arrow keys on the number keypad can be used. NOTE: In addition to the information listed here, also refer to make...
... Start button, and then click Control Panel. 2. Keyboard and mouse (with your monitor. does not work or is blank. Cursor does not move the mouse to the documentation that the arrow keys on the number keypad. Press the space bar on the keyboard or move using the arrow keys on the number keypad can be used. NOTE: In addition to the information listed here, also refer to make...
Getting Started Guide
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... all open programs. 4. Repeat step 1 and step 2 to save your changes in the keyboard and mouse. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or is not detected. ● ● ● Ensure that you are using a damp, lint-free cloth (not paper). Ensure that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press the Alt+Tab keys...
... all open programs. 4. Repeat step 1 and step 2 to save your changes in the keyboard and mouse. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or is not detected. ● ● ● Ensure that you are using a damp, lint-free cloth (not paper). Ensure that is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press the Alt+Tab keys...
Getting Started Guide
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... for response on the screen. your models might have a choice, use a USB connector on the front of the computer. 2. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as batteries or a power cord) do not produce satisfactory sound. C Speakers and sound Symptom Volume is very low or unsatisfactory. Symptom Possible solution The receiver, wireless keyboard, and wireless mouse shown in the following...
... for response on the screen. your models might have a choice, use a USB connector on the front of the computer. 2. IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same level as batteries or a power cord) do not produce satisfactory sound. C Speakers and sound Symptom Volume is very low or unsatisfactory. Symptom Possible solution The receiver, wireless keyboard, and wireless mouse shown in the following...
Getting Started Guide
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... cable, whereas the network adapter uses a network cable, to connect to the Internet. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Refer to the Setup Poster to the Internet. Unplug headphones if they are turned on the graphics card (select models only) to connect your Internet connection type. For Windows 7: 1. Your computer might damage the network adapter. 10 Chapter 3 Troubleshooting and maintenance ENWW Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service...
... cable, whereas the network adapter uses a network cable, to connect to the Internet. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Refer to the Setup Poster to the Internet. Unplug headphones if they are turned on the graphics card (select models only) to connect your Internet connection type. For Windows 7: 1. Your computer might damage the network adapter. 10 Chapter 3 Troubleshooting and maintenance ENWW Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service...
Getting Started Guide
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... instructions. ENWW Software troubleshooting 11 If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating drivers on page 12). ● Use Microsoft System Restore (see System Recovery on page 12) - Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up a connection or network to factory defaults. ● System Recovery (see Microsoft System Restore...
... instructions. ENWW Software troubleshooting 11 If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating drivers on page 12). ● Use Microsoft System Restore (see System Recovery on page 12) - Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up a connection or network to factory defaults. ● System Recovery (see Microsoft System Restore...
Getting Started Guide
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... the onscreen instructions. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD- Close all open the Device Manager window. 3. You can also set restore points manually. Updating drivers A driver is a software program that enables your computer to an earlier version of the driver if the new one does not solve your computer, use the System Recovery program. Complete the following procedure to update a driver, or...
... the onscreen instructions. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD- Close all open the Device Manager window. 3. You can also set restore points manually. Updating drivers A driver is a software program that enables your computer to an earlier version of the driver if the new one does not solve your computer, use the System Recovery program. Complete the following procedure to update a driver, or...
Getting Started Guide
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..., be caught beforehand by using the Recovery Manager: 1. Choose the program you perform simple maintenance of your system. Do not skip this automatically. Maintenance It is important that might still get bogged down your Windows operating system installation clean, restoring it works at the Welcome screen. 3. Run Disk Defragmenter to install, click Next, and follow the onscreen instructions. 4. Sometimes a failing hard disk can be sure to ensure...
..., be caught beforehand by using the Recovery Manager: 1. Choose the program you perform simple maintenance of your system. Do not skip this automatically. Maintenance It is important that might still get bogged down your Windows operating system installation clean, restoring it works at the Welcome screen. 3. Run Disk Defragmenter to install, click Next, and follow the onscreen instructions. 4. Sometimes a failing hard disk can be sure to ensure...