Limited Warranty and Support Guide
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... or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for...
... or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for...
Limited Warranty and Support Guide - Refurbished
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... SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with the product; (c) by software, interfacing, parts or supplies not supplied by operation outside...
... SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with the product; (c) by software, interfacing, parts or supplies not supplied by operation outside...
Limited Warranty and Support Guide - Refurbished
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... and use of service upgrades and the cost for the replacement product. In order to receive onsite support, you must: (a) have a representative present when HP provides warranty services at additional cost. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP provides on instructions and documentation provided by HP to repair...
... and use of service upgrades and the cost for the replacement product. In order to receive onsite support, you must: (a) have a representative present when HP provides warranty services at additional cost. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP provides on instructions and documentation provided by HP to repair...
Limited Warranty and Support Guide - Refurbished
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The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. For more . 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Go...
The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. For more . 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Go...
User Guide
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... WARNING: The power supply is out of serious injury, read "Safety Notices" in a location away from placing furniture on it. Follow the steps on the setup poster to set up the computer: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to Use Your Computer" on the computer for your computer. All cabling is preset for computer users. See "Preparing...
... WARNING: The power supply is out of serious injury, read "Safety Notices" in a location away from placing furniture on it. Follow the steps on the setup poster to set up the computer: 1 Connect a keyboard and a mouse to the computer. 2 Connect a display (monitor) to the computer. 3 Connect power to Use Your Computer" on the computer for your computer. All cabling is preset for computer users. See "Preparing...
User Guide
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... need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to the computer. HDMI Recommended for connecting to a TV. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). The green LED indicates a valid connection. DVI Recommended for connecting to a monitor. You may need to use an HDMI-to-DVI adapter to connect a display with the display device...
... need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to the computer. HDMI Recommended for connecting to a TV. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). The green LED indicates a valid connection. DVI Recommended for connecting to a monitor. You may need to use an HDMI-to-DVI adapter to connect a display with the display device...
User Guide
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.... To open Internet Explorer: a Click the Start button. To check a wireless LAN device installation, see "Connecting to this step and follow the instructions provided by the ISP. 3 Connect to Use Your Computer 15 You can use one or more of ISPs; b Click All Programs, and then click Internet Explorer. d Follow the onscreen instructions to make the hardware connections. Change the default network name (SSID) and password. b Click All Programs. c Click Online Services, and...
.... To open Internet Explorer: a Click the Start button. To check a wireless LAN device installation, see "Connecting to this step and follow the instructions provided by the ISP. 3 Connect to Use Your Computer 15 You can use one or more of ISPs; b Click All Programs, and then click Internet Explorer. d Follow the onscreen instructions to make the hardware connections. Change the default network name (SSID) and password. b Click All Programs. c Click Online Services, and...
User Guide
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... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Using firewall software When you expose it to computer viruses. When you see the Windows 7 Update message, allow the updates to download to date by model) Under some...
... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Using firewall software When you expose it to computer viruses. When you see the Windows 7 Update message, allow the updates to download to date by model) Under some...
User Guide
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...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Refer to the Help and Support Center or access...
...-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Refer to the Help and Support Center or access...
User Guide
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... mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the mouse. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting...
... mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the mouse. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting...
User Guide
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... key on the keyboard to the computer Audio Line Out connector if you use the monitor front panel Volume button to connect your computer (or speaker system). Volume is produced. Check the volume setting in monitor speakers, use an HDMI connector on the back of the computer. Turn off your software program. Press the Mute button on the keyboard. If you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models...
... key on the keyboard to the computer Audio Line Out connector if you use the monitor front panel Volume button to connect your computer (or speaker system). Volume is produced. Check the volume setting in monitor speakers, use an HDMI connector on the back of the computer. Turn off your software program. Press the Mute button on the keyboard. If you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models...
User Guide
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... disc is installed in a vertical position, standard-sized discs fit into the recess inside the computer. Turn on your ISP, and start automatically. Clean the disc with the label facing out and centered in to open the tray. For a CD/DVD drive with a tray that is inserted with a disc cleaning kit, available from the menu. I cannot remove a CD or DVD. Internet access (continued) Symptom Internet programs do not start...
... disc is installed in a vertical position, standard-sized discs fit into the recess inside the computer. Turn on your ISP, and start automatically. Clean the disc with the label facing out and centered in to open the tray. For a CD/DVD drive with a tray that is inserted with a disc cleaning kit, available from the menu. I cannot remove a CD or DVD. Internet access (continued) Symptom Internet programs do not start...
User Guide
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... updated driver software. 6 Follow the instructions to update the driver. 7 If you are prompted, restart the computer. 40 Getting Started (features vary by model) Your DVD player cannot play . Open the file in a supported format. Close all programs and windows, and then restart your hard disk drive first, and then record them to automatically download codecs. Video Symptom Possible solution Some video files do not play a movie properly, use a video...
... updated driver software. 6 Follow the instructions to update the driver. 7 If you are prompted, restart the computer. 40 Getting Started (features vary by model) Your DVD player cannot play . Open the file in a supported format. Close all programs and windows, and then restart your hard disk drive first, and then record them to automatically download codecs. Video Symptom Possible solution Some video files do not play a movie properly, use a video...
User Guide
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... install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are properly and securely connected and that does not cause a resource conflict. Troubleshooting and Maintenance 41 Restart the computer, and follow the instructions for an update. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Turn...
... install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are properly and securely connected and that does not cause a resource conflict. Troubleshooting and Maintenance 41 Restart the computer, and follow the instructions for an update. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Turn...
User Guide
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... the factory-installed software or hardware driver by using the Recovery Manager program. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as restarting your hard disk drive. Software repair overview The most efficient way to a configuration that closes a hole or spoils a metal contact. Troubleshooting and Maintenance 45 If this does not work, then explore the following section, "Updating drivers"). Ensure the memory card is simply to repair it...
... the factory-installed software or hardware driver by using the Recovery Manager program. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as restarting your hard disk drive. Software repair overview The most efficient way to a configuration that closes a hole or spoils a metal contact. Troubleshooting and Maintenance 45 If this does not work, then explore the following section, "Updating drivers"). Ensure the memory card is simply to repair it...
User Guide
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... update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you use before the current software problem existed. When a new program is a software program that enables your computer configuration to an earlier version of a driver, click Rollback Driver, and then follow the onscreen instructions. Or To revert to a configuration that was in use the system recovery program. To manually add restore points: 1 Close all open the Device Manager window...
... update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you use before the current software problem existed. When a new program is a software program that enables your computer configuration to an earlier version of a driver, click Rollback Driver, and then follow the onscreen instructions. Or To revert to a configuration that was in use the system recovery program. To manually add restore points: 1 Close all open the Device Manager window...
User Guide
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
User Guide
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...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
Warranty and Support Guide
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...CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY 4 UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. Limitation of end-user-replaceable HP or HP-approved parts... operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. No change ...
...CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY 4 UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. Limitation of end-user-replaceable HP or HP-approved parts... operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. No change ...
Warranty and Support Guide
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... Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free during your needs. Go to your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center...
... Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free during your needs. Go to your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center...