Limited Warranty and Support Guide
Page 4
..., abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No...
..., abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No...
Limited Warranty and Support Guide - Refurbished
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... Warranty become the property of end-user replaceable HP or HP approved parts if available for defective products. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA...
... Warranty become the property of end-user replaceable HP or HP approved parts if available for defective products. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA...
Limited Warranty and Support Guide - Refurbished
Page 9
... performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will be required to return the defective unit back to repair your product that arrives with local business practices. HP provides on -site labor support to HP, in many cases, the defect can be fixed by the use of additional support and service coverage for the replacement product. For...
... performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will be required to return the defective unit back to repair your product that arrives with local business practices. HP provides on -site labor support to HP, in many cases, the defect can be fixed by the use of additional support and service coverage for the replacement product. For...
Limited Warranty and Support Guide - Refurbished
Page 13
... 1 Check the setup poster and product documentation for help with hardware and software questions. Go to Register! Click Start, and then click Help and Support. Support Information Don't Forget to your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836...
... 1 Check the setup poster and product documentation for help with hardware and software questions. Go to Register! Click Start, and then click Help and Support. Support Information Don't Forget to your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836...
User Guide
Page 7
This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to the computer. Setting Up Your Computer 3 VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. The green LED indicates a valid connection. Digital video output connector (select models only...
This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). You may need to use a VGA-to-DVI or an HDMI-to-DVI adapter to connect the display to the computer. Setting Up Your Computer 3 VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. The green LED indicates a valid connection. Digital video output connector (select models only...
User Guide
Page 10
... press Enter. 6 Getting Started (features vary by using the antenna that the integrated WLAN device is a valid network connection NOTE: Your Ethernet connector may have only one indicator light. For more information about setting up a wireless network: Click the Windows Start button® , click Help and Support, and then type setting up a wireless network connection (Select models only) You can connect to the Internet through a wired or wireless connection. To verify that is included with an Internet connection. You need...
... press Enter. 6 Getting Started (features vary by using the antenna that the integrated WLAN device is a valid network connection NOTE: Your Ethernet connector may have only one indicator light. For more information about setting up a wireless network: Click the Windows Start button® , click Help and Support, and then type setting up a wireless network connection (Select models only) You can connect to the Internet through a wired or wireless connection. To verify that is included with an Internet connection. You need...
User Guide
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... computer clears some settings and starts over using Windows 7, do not shut down the computer, you : 1 Purchase high-speed Internet service from an Internet service provider (ISP). 2 Purchase a broadband modem (DSL or cable). Or Quickly press the On button on the hard disk and then turns off . The computer can set the power management timers to the Internet through a local area network (LAN) or digital subscriber line (DSL). You can connect to...
... computer clears some settings and starts over using Windows 7, do not shut down the computer, you : 1 Purchase high-speed Internet service from an Internet service provider (ISP). 2 Purchase a broadband modem (DSL or cable). Or Quickly press the On button on the hard disk and then turns off . The computer can set the power management timers to the Internet through a local area network (LAN) or digital subscriber line (DSL). You can connect to...
User Guide
Page 19
... connecting to make the hardware connections. When setting up only, double-click the ISP-provided icon on the desktop, and then log in. 4 Open your Web browser and browse the Internet. 1 Refer to "Setting Up Your Computer" on page 1 to the Internet, see "Internet access" on page 37. You can use one or more of ISPs; To open Internet Explorer: a Click the Start button. To check a wireless LAN device installation, see "Internet access...
... connecting to make the hardware connections. When setting up only, double-click the ISP-provided icon on the desktop, and then log in. 4 Open your Web browser and browse the Internet. 1 Refer to "Setting Up Your Computer" on page 1 to the Internet, see "Internet access" on page 37. You can use one or more of ISPs; To open Internet Explorer: a Click the Start button. To check a wireless LAN device installation, see "Internet access...
User Guide
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... for e-mail, network, or Internet access, you expose it to computer viruses. Instructions for using the Automatic Updates feature. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you want to date by model) Computer viruses can block access to your system. The software includes a free trial subscription of protection updates. The antivirus program...
... for e-mail, network, or Internet access, you expose it to computer viruses. Instructions for using the Automatic Updates feature. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you want to date by model) Computer viruses can block access to your system. The software includes a free trial subscription of protection updates. The antivirus program...
User Guide
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... for information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 see "Getting...
... for information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 see "Getting...
User Guide
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... number key pad. Replace the batteries in Suspend mode, which the ball moves. Click the left mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on if you are using the arrow keys on which occurs after 20 minutes of mouse (rotate it counterclockwise), remove the ball, and clean it . Wireless keyboard and mouse...
... number key pad. Replace the batteries in Suspend mode, which the ball moves. Click the left mouse button to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on if you are using the arrow keys on which occurs after 20 minutes of mouse (rotate it counterclockwise), remove the ball, and clean it . Wireless keyboard and mouse...
User Guide
Page 40
... is enabled. Use the front panel buttons to adjust volume. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. Possible solution If you use an HDMI connector on the task bar, or use the monitor front panel Volume button to enter the onscreen display (OSD...
... is enabled. Use the front panel buttons to adjust volume. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the taskbar, and then click Open Volume Mixer. Possible solution If you use an HDMI connector on the task bar, or use the monitor front panel Volume button to enter the onscreen display (OSD...
User Guide
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... use a minidisc with a vertical drive tray, you want to determine the type of media. Clean the disc with the label facing out. Turn on page 46. I cannot remove a CD or DVD. Possible solution Log in to open the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with a disc cleaning kit, available from the menu. For detailed information about restoring and updating drivers, see "Updating drivers...
... use a minidisc with a vertical drive tray, you want to determine the type of media. Clean the disc with the label facing out. Turn on page 46. I cannot remove a CD or DVD. Possible solution Log in to open the CD/DVD tray. 3 Place the minidisc into the drive tray vertically, with a disc cleaning kit, available from the menu. For detailed information about restoring and updating drivers, see "Updating drivers...
User Guide
Page 44
... then restart your hard disk drive first, and then record them to disc. Your file may be connected to the Internet to download the codec file. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you...
... then restart your hard disk drive first, and then record them to disc. Your file may be connected to the Internet to download the codec file. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to update the driver. 7 If you...
User Guide
Page 45
... switch users, click the Start button, click the Arrow button next to resolve the resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7. Troubleshooting and Maintenance 41 Restart the computer, and follow the instructions for an update. Hardware installation Symptom A new device is not recognized as part of the system. Disable the automatic settings in the cable or connector...
... switch users, click the Start button, click the Arrow button next to resolve the resource conflict. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the operating system for Windows 7. Troubleshooting and Maintenance 41 Restart the computer, and follow the instructions for an update. Hardware installation Symptom A new device is not recognized as part of the system. Disable the automatic settings in the cable or connector...
User Guide
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... spoils a metal contact. Restores your hard disk drive. Allows reinstallation of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. System recovery (see "Microsoft System Restore" on page 47) - Troubleshooting and Maintenance 45 Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. Clean the...
... spoils a metal contact. Restores your hard disk drive. Allows reinstallation of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. System recovery (see "Microsoft System Restore" on page 47) - Troubleshooting and Maintenance 45 Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. Clean the...
User Guide
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... communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. The feature does this System Restore procedure before you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you use the system recovery program. NOTE: Always use before the current software problem existed. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and...
... communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. The feature does this System Restore procedure before you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you use the system recovery program. NOTE: Always use before the current software problem existed. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and...
User Guide
Page 60
... connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote...
... connecting wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote...
User Guide
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...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
Warranty and Support Guide
Page 12
... a mechanical breakdown with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product, and it does not work. 10 Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both inand out-of purchase...
... a mechanical breakdown with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product, and it does not work. 10 Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both inand out-of purchase...