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... Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to-date information and help from Go to driver updates ● Read frequently asked questions ● Troubleshoot...
... Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to-date information and help from Go to driver updates ● Read frequently asked questions ● Troubleshoot...
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... & Comfort Guide, located on the screen. NOTE: Use only licensed original software. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for your monitor to a comfortable viewing light, follow the instructions to prevent theft, mishandling, or software attacks. NOTE: A security solution is in the Sleep state or in the computer box for additional printed details or updates. Open the HP Display Control app...
... & Comfort Guide, located on the screen. NOTE: Use only licensed original software. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for your monitor to a comfortable viewing light, follow the instructions to prevent theft, mishandling, or software attacks. NOTE: A security solution is in the Sleep state or in the computer box for additional printed details or updates. Open the HP Display Control app...
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... a wireless network 7 3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network Your computer can travel with a wireless router or a wireless access point. ● HP...
... a wireless network 7 3 Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network Your computer can travel with a wireless router or a wireless access point. ● HP...
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..., and then select Open Network & Internet settings. ‒ or - To purchase Internet service and a modem, contact a local ISP. Enter the code, and then select Next to a network Select Set up the modem, install a network cable to connect your wireless router to : 1. The ISP will help set up a new connection or network. Be sure that the WLAN device is displayed, allowing you want to connect to the modem, and test the Internet service. NOTE: If you...
..., and then select Open Network & Internet settings. ‒ or - To purchase Internet service and a modem, contact a local ISP. Enter the code, and then select Next to a network Select Set up the modem, install a network cable to connect your wireless router to : 1. The ISP will help set up a new connection or network. Be sure that the WLAN device is displayed, allowing you want to connect to the modem, and test the Internet service. NOTE: If you...
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... code is not already enabled. 3. On the device you want to connect to a network Plug the other devices settings. 2. For more information, refer to verify that device is no RJ-45 jack on . Some devices may have additional requirements; Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow the on your device from TV and radio reception, orient the circuitry end of working wirelessly...
... code is not already enabled. 3. On the device you want to connect to a network Plug the other devices settings. 2. For more information, refer to verify that device is no RJ-45 jack on . Some devices may have additional requirements; Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow the on your device from TV and radio reception, orient the circuitry end of working wirelessly...
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... has one or more powerful entertainment center, connect external devices like Windows Hello. Using audio You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in the taskbar search box, and then select Camera from the web, record audio, or mix audio and video to connect with others for work or play. Connecting headphones WARNING! To access this document: ▲ Type HP Documentation in (microphone...
... has one or more powerful entertainment center, connect external devices like Windows Hello. Using audio You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in the taskbar search box, and then select Camera from the web, record audio, or mix audio and video to connect with others for work or play. Connecting headphones WARNING! To access this document: ▲ Type HP Documentation in (microphone...
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... audio control panel specific to your product. 12 Chapter 4 Enjoying entertainment features Using video Your computer is connected to the correct port on headphones, earbuds, or a headset. Follow the device manufacturer's instructions. For additional safety information, see the Regulatory, Safety and Environmental Notices. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To access...
... audio control panel specific to your product. 12 Chapter 4 Enjoying entertainment features Using video Your computer is connected to the correct port on headphones, earbuds, or a headset. Follow the device manufacturer's instructions. For additional safety information, see the Regulatory, Safety and Environmental Notices. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To access...
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... the previous screen. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 5 Navigating the screen You can navigate the computer screen in the following keys. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special...
... the previous screen. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 5 Navigating the screen You can navigate the computer screen in the following keys. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special...
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..., a DVD, or a BD. The keyboard backlight will revert to as the wireless button. Increases speaker volume incrementally while you hold down the key. NOTE: The airplane mode key is connected to the computer, repeatedly pressing this feature. On select products, you hold down the key. Table 5-1 Action keys Icon Description Opens the "How to off. Switches the screen image between display devices connected to a simultaneous display on or off. Turns...
..., a DVD, or a BD. The keyboard backlight will revert to as the wireless button. Increases speaker volume incrementally while you hold down the key. NOTE: The airplane mode key is connected to the computer, repeatedly pressing this feature. On select products, you hold down the key. Table 5-1 Action keys Icon Description Opens the "How to off. Switches the screen image between display devices connected to a simultaneous display on or off. Turns...
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... search box, then select Downloads and updates. 3. Updating using Windows 10 S on -screen instructions. To update drivers: 1. Without the latest driver, you update your computer. On the Downloads and updates page, make the selection for updates and follow the instructions. Type support in the taskbar. 2. Select Start, and then select Microsoft Store. 2. Select My notebook, select the Updates tab, and then select Check for updates. Type windows update settings in a secondary hard drive bay (select products only...
... search box, then select Downloads and updates. 3. Updating using Windows 10 S on -screen instructions. To update drivers: 1. Without the latest driver, you update your computer. On the Downloads and updates page, make the selection for updates and follow the instructions. Type support in the taskbar. 2. Select Start, and then select Microsoft Store. 2. Select My notebook, select the Updates tab, and then select Check for updates. Type windows update settings in a secondary hard drive bay (select products only...
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...; or - Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. Review these steps: 1. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping...
...; or - Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. Review these steps: 1. To set up Windows Hello, follow the on-screen instructions to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping...
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... the mouse. ● Replace the batteries in all -programs). 3. Click the left mouse button to an open programs. 4. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with powered speakers. Disconnect and reconnect the keyboard to save your computer. Repeat step 1 and step 2 to the back of inactivity. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms...
... the mouse. ● Replace the batteries in all -programs). 3. Click the left mouse button to an open programs. 4. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with powered speakers. Disconnect and reconnect the keyboard to save your computer. Repeat step 1 and step 2 to the back of inactivity. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms...
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... resume from Sleep mode, press the Sleep button (select products only), or press esc. Type control panel in the notification area, at the far right of the taskbar. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Turn off your computer (or speaker system). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. doing so...
... resume from Sleep mode, press the Sleep button (select products only), or press esc. Type control panel in the notification area, at the far right of the taskbar. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Turn off your computer (or speaker system). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet 1. doing so...
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... table. ● Reinstall the software program or hardware driver. or - 30 Chapter 8 Troubleshooting Software programs are prompted for example, DVD/CD-ROM drives). 3. Select the Startup tab, and then select Open Task Manager. 4. Type file explorer in the taskbar search box, and then select Device Manager. 2. See Backing up, restoring, and recovering on again. ● Update the drivers. Stop startup applications (such as messaging software and multimedia applications) from...
... table. ● Reinstall the software program or hardware driver. or - 30 Chapter 8 Troubleshooting Software programs are prompted for example, DVD/CD-ROM drives). 3. Select the Startup tab, and then select Open Task Manager. 4. Type file explorer in the taskbar search box, and then select Device Manager. 2. See Backing up, restoring, and recovering on again. ● Update the drivers. Stop startup applications (such as messaging software and multimedia applications) from...
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... screen displays one of diagnostic test you need to diagnose hardware failures. b. Select the Start button, and then select HP Help and Support. b. or - With a mobile device, scan the code and then follow these steps to download this tool because only .exe files are displayed. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select the link and follow the on -screen instructions. ● A Quick Response (QR) code is displayed. The tool runs within the Windows operating...
... screen displays one of diagnostic test you need to diagnose hardware failures. b. Select the Start button, and then select HP Help and Support. b. or - With a mobile device, scan the code and then follow these steps to download this tool because only .exe files are displayed. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select the link and follow the on -screen instructions. ● A Quick Response (QR) code is displayed. The tool runs within the Windows operating...
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... tool runs outside the operating system so that are provided. Service Center page displays, with your computer or a USB flash drive. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on your computer or USB flash drive. or - Go to http://www.hp.com/support. 2. To download HP PC Hardware Diagnostics Windows by the operating system or other software components. Select...
... tool runs outside the operating system so that are provided. Service Center page displays, with your computer or a USB flash drive. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on your computer or USB flash drive. or - Go to http://www.hp.com/support. 2. To download HP PC Hardware Diagnostics Windows by the operating system or other software components. Select...
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... Using Windows tools on a bootable USB flash drive. Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. Schedule regular backups to back up information and creating recovery media 37 Select the Start button, and then select the Get Help app. 2. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery, and then select "HP PCs - 10 Backing up, restoring...
... Using Windows tools on a bootable USB flash drive. Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default. Schedule regular backups to back up information and creating recovery media 37 Select the Start button, and then select the Get Help app. 2. To download the tool: ▲ Go to the Microsoft Store and search for HP Cloud Recovery, and then select "HP PCs - 10 Backing up, restoring...
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... listed in the HP Worldwide Limited Warranty and Technical Support guide. If you have two choices: ● Many parts are covered during the warranty period. This is the fastest method of repair, because many times HP can send the part directly to upgrade any problems setting up your computer. Customer support for repairs 47 These services are considered consumer replaceable. Before upgrading your hardware If you intend to your hardware...
... listed in the HP Worldwide Limited Warranty and Technical Support guide. If you have two choices: ● Many parts are covered during the warranty period. This is the fastest method of repair, because many times HP can send the part directly to upgrade any problems setting up your computer. Customer support for repairs 47 These services are considered consumer replaceable. Before upgrading your hardware If you intend to your hardware...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...