HP LaserJet P2015 - Software Technical Reference
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... SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component list 241 Uninstall instructions for Microsoft Windows...
... SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component list 241 Uninstall instructions for Microsoft Windows...
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...Table 6-4 Table 6-5 Software technical reference overview 1 Features of the HP LaserJet P2015 printer 3 Software components for Windows ...4 Software component availability for the HP LaserJet P2015 printer 7 CD part numbers for the HP LaserJet P2015 printing-system software 10 Software component localization by language, A-H 11 ...HP LaserJet P2015 printer 151 PCL 6 custom media sizes ...156 Font Attribute settings for new and preset watermarks 172 Page orientation ...178 Driver mopier mode and collation settings 192 Adding a printer in Macintosh operating systems 204 Troubleshooting...
...Table 6-4 Table 6-5 Software technical reference overview 1 Features of the HP LaserJet P2015 printer 3 Software components for Windows ...4 Software component availability for the HP LaserJet P2015 printer 7 CD part numbers for the HP LaserJet P2015 printing-system software 10 Software component localization by language, A-H 11 ...HP LaserJet P2015 printer 151 PCL 6 custom media sizes ...156 Font Attribute settings for new and preset watermarks 172 Page orientation ...178 Driver mopier mode and collation settings 192 Adding a printer in Macintosh operating systems 204 Troubleshooting...
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... 2 of figures Figure 2-1 Installation software CD browser 19 Figure 2-2 HP Device Alert - Device Status page ...66 Figure 2-37 HP EWS - sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015 Series User Guide 39 Figure 2-17 Device Information screen ...40 Figure ... screen ...57 Figure 2-32 HP ToolboxFX dialog box ...58 Figure 2-33 Product Registration screen ...59 Figure 2-34 HP ToolboxFX - sample error dialog 62 Figure 2-36 HP EWS - Supplies Status page 66 Figure 2-38 HP EWS - List of 2 35 Figure 2-13 Troubleshooting sub-folder ...36 Figure 2-...
... 2 of figures Figure 2-1 Installation software CD browser 19 Figure 2-2 HP Device Alert - Device Status page ...66 Figure 2-37 HP EWS - sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015 Series User Guide 39 Figure 2-17 Device Information screen ...40 Figure ... screen ...57 Figure 2-32 HP ToolboxFX dialog box ...58 Figure 2-33 Product Registration screen ...59 Figure 2-34 HP ToolboxFX - sample error dialog 62 Figure 2-36 HP EWS - Supplies Status page 66 Figure 2-38 HP EWS - List of 2 35 Figure 2-13 Troubleshooting sub-folder ...36 Figure 2-...
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... 1-1 Software technical reference overview Chapter Content Chapter 1, Purpose and scope Chapter 2, Software description This chapter contains basic information about and troubleshooting tips for the printing-system software for Customer Care Center (CCC) agents, support engineers, system administrators, Management Information Systems (MIS) personnel, and end users, as a quick-reference tool for the HP LaserJet P2015 printers.
... 1-1 Software technical reference overview Chapter Content Chapter 1, Purpose and scope Chapter 2, Software description This chapter contains basic information about and troubleshooting tips for the printing-system software for Customer Care Center (CCC) agents, support engineers, system administrators, Management Information Systems (MIS) personnel, and end users, as a quick-reference tool for the HP LaserJet P2015 printers.
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... PS emulation unidrivers for MS Windows This chapter provides detailed descriptions of the HP PCL 6, PCL 5, and HP postscript level 3 emulation print unidrivers for installing the HP LaserJet P2015 printer in MS Windows operating systems by using Macintosh features. Table 1-1 Software technical...including the following table contains descriptions of the HP LaserJet P2015 printer features that are discussed in this STR. Chapter 6, Engineering details This chapter contains information about the following special topics: ● Troubleshooting information ● File to the registry and ...
... PS emulation unidrivers for MS Windows This chapter provides detailed descriptions of the HP PCL 6, PCL 5, and HP postscript level 3 emulation print unidrivers for installing the HP LaserJet P2015 printer in MS Windows operating systems by using Macintosh features. Table 1-1 Software technical...including the following table contains descriptions of the HP LaserJet P2015 printer features that are discussed in this STR. Chapter 6, Engineering details This chapter contains information about the following special topics: ● Troubleshooting information ● File to the registry and ...
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... the software for the HP LaserJet P2015 product. Additional software The user documentation for the HP LaserJet P2015 printer. ● HP Product Assistant.The HP Product Assistant utility detects ...HP LaserJet P2015 printer. This software includes the following drivers: ● The HP PCL 6 Unidriver. The software CD uses a version of the product. ● Change the print settings for the product. ● Find troubleshooting information and instructions for Windows Components Description HP installer Uninstaller HP ToolboxFX Driver software Online Help Installs the HP LaserJet P2015...
... the software for the HP LaserJet P2015 product. Additional software The user documentation for the HP LaserJet P2015 printer. ● HP Product Assistant.The HP Product Assistant utility detects ...HP LaserJet P2015 printer. This software includes the following drivers: ● The HP PCL 6 Unidriver. The software CD uses a version of the product. ● Change the print settings for the product. ● Find troubleshooting information and instructions for Windows Components Description HP installer Uninstaller HP ToolboxFX Driver software Online Help Installs the HP LaserJet P2015...
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...that appears in the Devices pane to easily communicate with and manage their HP LaserJet P2015 printer. The Devices Pane is available for the types of information available about each product. ● Main content area. The HP ToolboxFX provides the following capabilities: ● Provides a view of the current...to using the product control panel Starting the HP ToolboxFX Start the HP ToolboxFX by using any of the devices or folders listed in the HP ToolboxFX has a heading banner at the device. ● Provides access to troubleshooting information ● Provides access to some of ...
...that appears in the Devices pane to easily communicate with and manage their HP LaserJet P2015 printer. The Devices Pane is available for the types of information available about each product. ● Main content area. The HP ToolboxFX provides the following capabilities: ● Provides a view of the current...to using the product control panel Starting the HP ToolboxFX Start the HP ToolboxFX by using any of the devices or folders listed in the HP ToolboxFX has a heading banner at the device. ● Provides access to troubleshooting information ● Provides access to some of ...
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This content contains hyperlinks, and Next and Previous buttons that can be used to the Troubleshooting chapter of the Help content. Troubleshooting Figure 2-13 Troubleshooting sub-folder Click Troubleshooting on the Troubleshooting screen to gain access to navigate through the various sections of the HP LaserJet P2015 Series User Guide. 36 Chapter 2 Software description ENWW ● Animated Demonstrations ● User Guide All of the content in the Help folder is static HTML content, except for the animated demonstrations.
This content contains hyperlinks, and Next and Previous buttons that can be used to the Troubleshooting chapter of the Help content. Troubleshooting Figure 2-13 Troubleshooting sub-folder Click Troubleshooting on the Troubleshooting screen to gain access to navigate through the various sections of the HP LaserJet P2015 Series User Guide. 36 Chapter 2 Software description ENWW ● Animated Demonstrations ● User Guide All of the content in the Help folder is static HTML content, except for the animated demonstrations.
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... events that have occurred on any HP ToolboxFX screen to gain access to the HP Web site. Figure 2-32 HP ToolboxFX dialog box HP Instant Support Click HP Instant Support to online support for troubleshooting, firmware upgrades, and reference documentation that contains links to access self-help includes recommendations for the HP LaserJet P2015 printer. 58 Chapter 2 Software description ENWW...
... events that have occurred on any HP ToolboxFX screen to gain access to the HP Web site. Figure 2-32 HP ToolboxFX dialog box HP Instant Support Click HP Instant Support to online support for troubleshooting, firmware upgrades, and reference documentation that contains links to access self-help includes recommendations for the HP LaserJet P2015 printer. 58 Chapter 2 Software description ENWW...
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If the test page prints successfully, click OK. If the test page fails to the HP LaserJet P2015. Figure 3-31 USB install - The Sign up now screen appears. 114 Chapter 3 Install MS Windows printing-system components ENWW This option opens a series of troubleshooting dialog boxes. Test Page dialog box The Test Page dialog box indicates that a test page is being sent to print, click Troubleshoot.
If the test page prints successfully, click OK. If the test page fails to the HP LaserJet P2015. Figure 3-31 USB install - The Sign up now screen appears. 114 Chapter 3 Install MS Windows printing-system components ENWW This option opens a series of troubleshooting dialog boxes. Test Page dialog box The Test Page dialog box indicates that a test page is being sent to print, click Troubleshoot.
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...If you can view or download HP LaserJet P2015 printer manuals. ● Check for driver updates. Device services Click the Device and Supplies status icon to open the corresponding HP Web page. to -date ...HP unidrivers for the HP Business Center. ● Product manuals. Open a Web page from which you can find interactive tools and contacts for HP LaserJet P2015 printer supplies. Open the HP Instant Support Web site, where you have Internet access, select any of the HP EWS. Open the HP SureSupply Web page and shop online for troubleshooting. ● Support and troubleshooting...
...If you can view or download HP LaserJet P2015 printer manuals. ● Check for driver updates. Device services Click the Device and Supplies status icon to open the corresponding HP Web page. to -date ...HP unidrivers for the HP Business Center. ● Product manuals. Open a Web page from which you can find interactive tools and contacts for HP LaserJet P2015 printer supplies. Open the HP Instant Support Web site, where you have Internet access, select any of the HP EWS. Open the HP SureSupply Web page and shop online for troubleshooting. ● Support and troubleshooting...
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... Mac OS X V10.4 or higher) ● Set up a printer with Mac OS X V10.3 ● Set up a printer with Mac OS X V10.2.8 ● Troubleshooting the printer setup Set up . If you are installing using a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. Printer setup After installing the printing-system software in Macintosh operating...
... Mac OS X V10.4 or higher) ● Set up a printer with Mac OS X V10.3 ● Set up a printer with Mac OS X V10.2.8 ● Troubleshooting the printer setup Set up . If you are installing using a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. Printer setup After installing the printing-system software in Macintosh operating...
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...the setup is complete. If the printer does not appear, or if the correct information does not appear in the printer list should display HP LaserJet P2015 Series. The Printer List appears. Figure 5-13 Print & Fax screen 3. If you are installing the printer using the Print & Fax pane... Fax). If you are installing the printer using a USB connection, verify that the printer appears on page 218. The Kind column in the Kind column, see Troubleshooting the printer setup on the printer list. In the Applications folder, open the Printer Browser screen. 210 Chapter 5 Macintosh ...
...the setup is complete. If the printer does not appear, or if the correct information does not appear in the printer list should display HP LaserJet P2015 Series. The Printer List appears. Figure 5-13 Print & Fax screen 3. If you are installing the printer using the Print & Fax pane... Fax). If you are installing the printer using a USB connection, verify that the printer appears on page 218. The Kind column in the Kind column, see Troubleshooting the printer setup on the printer list. In the Applications folder, open the Printer Browser screen. 210 Chapter 5 Macintosh ...
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... Print Using field is on and connected to the network, then try turning the printer off and then on page 218. For more troubleshooting information, see Troubleshooting the printer setup on again, then restart the setup process. NOTE: If the HP LaserJet P2015 does not appear in the Print Using pull-down list, turn the computer off...
... Print Using field is on and connected to the network, then try turning the printer off and then on page 218. For more troubleshooting information, see Troubleshooting the printer setup on again, then restart the setup process. NOTE: If the HP LaserJet P2015 does not appear in the Print Using pull-down list, turn the computer off...
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..., click the Set Up Printers... If you are installing the printer using a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. button to the printer and the printer is complete. If the printer does not appear, or if the correct information does not appear in the printer list should display HP LaserJet P2015 Series. Figure 5-18 Print...
..., click the Set Up Printers... If you are installing the printer using a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. button to the printer and the printer is complete. If the printer does not appear, or if the correct information does not appear in the printer list should display HP LaserJet P2015 Series. Figure 5-18 Print...
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... recommended setting for eight seconds, or until you are using Rendezvous, carry out the following step: Select the HP LaserJet P2015 in the green button for HP printers. Figure 5-19 Add printer screen 5. If you see Troubleshooting the printer setup on again and restart the setup process. Finally, turn the computer off and then on and connected to...
... recommended setting for eight seconds, or until you are using Rendezvous, carry out the following step: Select the HP LaserJet P2015 in the green button for HP printers. Figure 5-19 Add printer screen 5. If you see Troubleshooting the printer setup on again and restart the setup process. Finally, turn the computer off and then on and connected to...
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.... The two supported protocols are selected automatically. Click Add to add. For more troubleshooting information, see Troubleshooting the printer setup on and connected to the network. If the HP LaserJet P2015 Series PPD does not appear in the Model Name list, turn the computer off and then on again,... appear in the Kind column, see Troubleshooting the printer setup on again. Finally, turn the computer off and then on again and restart the setup process. Select the network connection protocol in the Name list. NOTE: If the HP LaserJet P2015 does not appear in the list,...
.... The two supported protocols are selected automatically. Click Add to add. For more troubleshooting information, see Troubleshooting the printer setup on and connected to the network. If the HP LaserJet P2015 Series PPD does not appear in the Model Name list, turn the computer off and then on again,... appear in the Kind column, see Troubleshooting the printer setup on again. Finally, turn the computer off and then on again and restart the setup process. Select the network connection protocol in the Name list. NOTE: If the HP LaserJet P2015 does not appear in the list,...
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... HP LaserJet P2015dn and the HP LaserJet P2015x models), select the Duplex Unit check box. 12. Total RAM < 96 MB and No Hard Disk 10. Print out the printer configuration pages. The HP LaserJet P2015 printer appears in the printer list after an installation: 218 Chapter 5 Macintosh ENWW If the device has the optional 250-sheet tray 3, select Tray 3. 11. Troubleshooting the printer...
... HP LaserJet P2015dn and the HP LaserJet P2015x models), select the Duplex Unit check box. 12. Total RAM < 96 MB and No Hard Disk 10. Print out the printer configuration pages. The HP LaserJet P2015 printer appears in the printer list after an installation: 218 Chapter 5 Macintosh ENWW If the device has the optional 250-sheet tray 3, select Tray 3. 11. Troubleshooting the printer...
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... selected. correctly. This section contains the following troubleshooting tools in the Utilities folder on . 3. Table 6-1 Troubleshooting checklist Step number Verification step Possible problems Solutions 1 Is the power on . Troubleshooting This section contains the following topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following steps when trying...
... selected. correctly. This section contains the following troubleshooting tools in the Utilities folder on . 3. Table 6-1 Troubleshooting checklist Step number Verification step Possible problems Solutions 1 Is the power on . Troubleshooting This section contains the following topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following steps when trying...
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... you by e-mail or by CCC agents when customers call in with strings of two files that are located in the util folder on the HP LaserJet P2015 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy these... (for the utility to gather the log files and attach them in Explorer, and doubleclick FileToEmail.exe to an e-mail message. The File to assist troubleshooting. You can zip these files to the desktop, navigate to them to open the utility. Engineering Details ● File to E-mail utility ●...
... you by e-mail or by CCC agents when customers call in with strings of two files that are located in the util folder on the HP LaserJet P2015 software CD: ● util\CCC\FiletoEmail\FileToEmail.exe ● util\CCC\FiletoEmail\FileToEmail.ini To use the File to E-mail utility, copy these... (for the utility to gather the log files and attach them in Explorer, and doubleclick FileToEmail.exe to an e-mail message. The File to assist troubleshooting. You can zip these files to the desktop, navigate to them to open the utility. Engineering Details ● File to E-mail utility ●...