HP LaserJet P2015 - Software Technical Reference
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... Advanced page 232 Bonjour page 232 SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component...
... Advanced page 232 Bonjour page 232 SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component...
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sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015 Series User Guide 39 Figure 2-17 Device Information screen ...40 Figure 2-18 Paper Handling screen ...41 Figure 2-19 Printing screen ...42 Figure ...Figure 2-33 Product Registration screen ...59 Figure 2-34 HP ToolboxFX - sample error dialog 60 Figure 2-35 HP ToolboxFX - Network Configuration page 68 ENWW xiii Device Configuration page 67 Figure 2-39 HP EWS - Device Status page ...66 Figure 2-37 HP EWS - Supplies Status page 66 Figure 2-38 HP EWS - CLOSE DOOR System Tray and Desktop pop-...
sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015 Series User Guide 39 Figure 2-17 Device Information screen ...40 Figure 2-18 Paper Handling screen ...41 Figure 2-19 Printing screen ...42 Figure ...Figure 2-33 Product Registration screen ...59 Figure 2-34 HP ToolboxFX - sample error dialog 60 Figure 2-35 HP ToolboxFX - Network Configuration page 68 ENWW xiii Device Configuration page 67 Figure 2-39 HP EWS - Device Status page ...66 Figure 2-37 HP EWS - Supplies Status page 66 Figure 2-38 HP EWS - CLOSE DOOR System Tray and Desktop pop-...
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... Figure 3-11 Add New Hardware Wizard - Ready to install? Print Info Pages page 69 Figure 2-41 HP EWS - Printing page ...71 Figure 2-45 HP EWS - Network Configuration page 78 Figure 2-56 HP EWS - What do you want to Install dialog box 108 Figure 3-25 Installing screen ...109 Figure 3-...box 102 Figure 3-18 USB install - Print Quality page ...72 Figure 2-48 HP EWS - Service page ...74 Figure 2-51 HP EWS - Welcome screen 97 Figure 3-13 Install Printer Software screen ...98 Figure 3-14 HP LaserJet P2015 CD Browser screen 99 Figure 3-15 USB install - Connect Your Device Now dialog ...
... Figure 3-11 Add New Hardware Wizard - Ready to install? Print Info Pages page 69 Figure 2-41 HP EWS - Printing page ...71 Figure 2-45 HP EWS - Network Configuration page 78 Figure 2-56 HP EWS - What do you want to Install dialog box 108 Figure 3-25 Installing screen ...109 Figure 3-...box 102 Figure 3-18 USB install - Print Quality page ...72 Figure 2-48 HP EWS - Service page ...74 Figure 2-51 HP EWS - Welcome screen 97 Figure 3-13 Install Printer Software screen ...98 Figure 3-14 HP LaserJet P2015 CD Browser screen 99 Figure 3-15 USB install - Connect Your Device Now dialog ...
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... ● Network Configuration ● Password CAUTION: Changing network settings can cause print-quality problems such as toner specks or smearing. Over time, this buildup can cause communication problems between HP ToolboxFX and the product. Network Settings folder The HP LaserJet P2015n, HP LaserJet P2015dn, and HP LaserJet P2015x printers contain onboard networking support. For network installations, the HP ToolboxFX communicates with the HP LaserJet P2015 printer by using the network settings...
... ● Network Configuration ● Password CAUTION: Changing network settings can cause print-quality problems such as toner specks or smearing. Over time, this buildup can cause communication problems between HP ToolboxFX and the product. Network Settings folder The HP LaserJet P2015n, HP LaserJet P2015dn, and HP LaserJet P2015x printers contain onboard networking support. For network installations, the HP ToolboxFX communicates with the HP LaserJet P2015 printer by using the network settings...
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... IP Address Configuration options are changed. By default, the HP LaserJet P2015 printer uses automatic IP configuration and DNS server. It causes the printer to configure the TCP/...Configuration screen The IP Configuration screen shows the host name and domain of the HP LaserJet P2015 printer. Use this option, specify an IP address in the IP address, Subnet mask, and Default gateway fields. 52 Chapter 2 Software description ENWW IP Configuration The IP Configuration screen shows the settings for basic Transmission Control Protocol/Internet Protocol (TCP/IP) network configuration...
... IP Address Configuration options are changed. By default, the HP LaserJet P2015 printer uses automatic IP configuration and DNS server. It causes the printer to configure the TCP/...Configuration screen The IP Configuration screen shows the host name and domain of the HP LaserJet P2015 printer. Use this option, specify an IP address in the IP address, Subnet mask, and Default gateway fields. 52 Chapter 2 Software description ENWW IP Configuration The IP Configuration screen shows the settings for basic Transmission Control Protocol/Internet Protocol (TCP/IP) network configuration...
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... server field. Select this computer. This option is unavailable. Figure 2-28 Advanced Network Settings screen Software description The following DNS Address Configuration options are not sure which IP address to use, contact your network administrator. NOTE: Click Apply to manually specify network addresses for the HP LaserJet P2015 printer. If you are available: ● Automatic DNS Server. ENWW...
... server field. Select this computer. This option is unavailable. Figure 2-28 Advanced Network Settings screen Software description The following DNS Address Configuration options are not sure which IP address to use, contact your network administrator. NOTE: Click Apply to manually specify network addresses for the HP LaserJet P2015 printer. If you are available: ● Automatic DNS Server. ENWW...
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Figure 2-30 Network Configuration screen The settings appear under the following headings: ● Network Hardware Configuration ● Enabled Features ● TCP/IP ● SNMP ● Network Statistics Password Use the Password screen to set a password for the HP LaserJet P2015 printer. Network Configuration The Network Configuration screen provides an overview of the network settings that are enabled for the HP LaserJet P2015 printer. 56 Chapter 2 Software description ENWW
Figure 2-30 Network Configuration screen The settings appear under the following headings: ● Network Hardware Configuration ● Enabled Features ● TCP/IP ● SNMP ● Network Statistics Password Use the Password screen to set a password for the HP LaserJet P2015 printer. Network Configuration The Network Configuration screen provides an overview of the network settings that are enabled for the HP LaserJet P2015 printer. 56 Chapter 2 Software description ENWW
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... the Web browser. NOTE: If the HP LaserJet P2015 printer is a Web-based application that appears in the HP EWS: ● Status tab ● Settings tab ● Networking tab Status tab Use the Status tab to access and print detailed information regarding device and supply status, device configuration, network configuration, and usage. The printer IP address appears on page 22...
... the Web browser. NOTE: If the HP LaserJet P2015 printer is a Web-based application that appears in the HP EWS: ● Status tab ● Settings tab ● Networking tab Status tab Use the Status tab to access and print detailed information regarding device and supply status, device configuration, network configuration, and usage. The printer IP address appears on page 22...
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Figure 2-50 HP EWS - System Setup page Use the System Setup page to change settings for the network connection and communication with the printer. The following pages are available: ● IP Configuration page 74 Chapter 2 Software description ENWW System Setup page Service page Use the Service page to view and change settings on the HP LaserJet P2015 printer. Service page Networking tab Use the Networking tab to initiate the cleaning mode on the HP LaserJet P2015 printer such as Jam Recovery and Auto Continue. Figure 2-49 HP EWS -
Figure 2-50 HP EWS - System Setup page Use the System Setup page to change settings for the network connection and communication with the printer. The following pages are available: ● IP Configuration page 74 Chapter 2 Software description ENWW System Setup page Service page Use the Service page to view and change settings on the HP LaserJet P2015 printer. Service page Networking tab Use the Networking tab to initiate the cleaning mode on the HP LaserJet P2015 printer such as Jam Recovery and Auto Continue. Figure 2-49 HP EWS -
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Figure 2-51 HP EWS - IP Configuration page Software description ENWW HP Embedded Web Server 75 ● Advanced page ● Bonjour page ● SNMP page ● Network Configuration page ● Password page IP Configuration page Use the IP Configuration page to configure the IP address and host and domain names for the HP LaserJet P2015 printer.
Figure 2-51 HP EWS - IP Configuration page Software description ENWW HP Embedded Web Server 75 ● Advanced page ● Bonjour page ● SNMP page ● Network Configuration page ● Password page IP Configuration page Use the IP Configuration page to configure the IP address and host and domain names for the HP LaserJet P2015 printer.
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... for a networked HP LaserJet P2015 printer: ◦ An installed network that uses the TCP/IP network protocol ◦ A cable for direct connections Use the following configurations: ● Direct Connection. Install the HP LaserJet P2015 printing-system software on the network by using onboard networking. In this configuration, the printer is directly connected to the product. The HP LaserJet P2015n, the HP LaserJet P2015dn, and the HP LaserJet P2015x printers have onboard networking that have...
... for a networked HP LaserJet P2015 printer: ◦ An installed network that uses the TCP/IP network protocol ◦ A cable for direct connections Use the following configurations: ● Direct Connection. Install the HP LaserJet P2015 printing-system software on the network by using onboard networking. In this configuration, the printer is directly connected to the product. The HP LaserJet P2015n, the HP LaserJet P2015dn, and the HP LaserJet P2015x printers have onboard networking that have...
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...box appears and you have an HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printer, configure the driver to include the advanced features of these operating systems, use a plug-and-play installations only) ● EWS null driver (for network-connected printers. If prompted to install the ... a test page. Follow these printer models after the HP LaserJet P2015 printing-system software is running any of these steps to finish the installation and print a test page. 5. Right-click the printer icon for the HP LaserJet P2015 printer, and then click Properties. 84...
...box appears and you have an HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printer, configure the driver to include the advanced features of these operating systems, use a plug-and-play installations only) ● EWS null driver (for network-connected printers. If prompted to install the ... a test page. Follow these printer models after the HP LaserJet P2015 printing-system software is running any of these steps to finish the installation and print a test page. 5. Right-click the printer icon for the HP LaserJet P2015 printer, and then click Properties. 84...
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..., or Windows Server 2003. Figure 3-1 Configure the driver MS Windows install Plug-and-play installation for network connections to install the HP LaserJet P2015 print driver software on a computer running Microsoft Windows 98 SE. On the Configure tab, click the drop-down menu, select the printer model, and then click OK. Verify that the HP LaserJet P2015 printer is not supported.
..., or Windows Server 2003. Figure 3-1 Configure the driver MS Windows install Plug-and-play installation for network connections to install the HP LaserJet P2015 print driver software on a computer running Microsoft Windows 98 SE. On the Configure tab, click the drop-down menu, select the printer model, and then click OK. Verify that the HP LaserJet P2015 printer is not supported.
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...Double-click the Network icon. Click Start and then click Printers and Faxes. 2. Click the Ports tab. d. Click the I want to the HP LaserJet P2015 printer, perform the following steps at all the other network computers that will use the HP LaserJet P2015 printer. If you ...configured. e. ENWW Installation options 95 On the General tab, click File and Print Sharing. Double-click the Add Printer icon to my printers check box, and then click OK. MS Windows install If Sharing does not appear on the menu, follow these stepsenable printer sharing for the HP LaserJet P2015 printer...
...Double-click the Network icon. Click Start and then click Printers and Faxes. 2. Click the Ports tab. d. Click the I want to the HP LaserJet P2015 printer, perform the following steps at all the other network computers that will use the HP LaserJet P2015 printer. If you ...configured. e. ENWW Installation options 95 On the General tab, click File and Print Sharing. Double-click the Add Printer icon to my printers check box, and then click OK. MS Windows install If Sharing does not appear on the menu, follow these stepsenable printer sharing for the HP LaserJet P2015 printer...
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...HP Device Configuration utility. Install the Macintosh printing system On a Macintosh computer, the installation procedures are basically the same for the device. ● View the device event log. The computer user must also have administrative rights on HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printers only). If you are connecting the printer to a network, connect the network...installation ● Printer setup General installation for Macintosh operating systems 1. NOTE: If the CD screen does not open automatically, double-click the hp LaserJet P2015 CDROM icon on...
...HP Device Configuration utility. Install the Macintosh printing system On a Macintosh computer, the installation procedures are basically the same for the device. ● View the device event log. The computer user must also have administrative rights on HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printers only). If you are connecting the printer to a network, connect the network...installation ● Printer setup General installation for Macintosh operating systems 1. NOTE: If the CD screen does not open automatically, double-click the hp LaserJet P2015 CDROM icon on...
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... choose Print & Fax). If you are installing the printer using a network connection, continue with the following figure. Figure 5-12 Printer list screen You can also configure the printer using a USB connection, verify that the printer appears on page 218. If this is the case,...printer setup on the printer list. In the Applications folder, open the Printer Browser screen. 210 Chapter 5 Macintosh ENWW The Kind column in the following steps. 4. 2. Click Add (or the + button in the Print & Fax utility) to the one shown in the printer list should display HP LaserJet P2015...
... choose Print & Fax). If you are installing the printer using a network connection, continue with the following figure. Figure 5-12 Printer list screen You can also configure the printer using a USB connection, verify that the printer appears on page 218. If this is the case,...printer setup on the printer list. In the Applications folder, open the Printer Browser screen. 210 Chapter 5 Macintosh ENWW The Kind column in the following steps. 4. 2. Click Add (or the + button in the Print & Fax utility) to the one shown in the printer list should display HP LaserJet P2015...
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... Up Printers... button to the printer and the printer is complete. If you are installing the printer using a network connection, verify that the printer appears on the printer. If the printer does not appear, or if the correct information does not appear in the Kind column, see the printer list.) The Kind column in the printer list should display HP LaserJet P2015 Series...
... Up Printers... button to the printer and the printer is complete. If you are installing the printer using a network connection, verify that the printer appears on the printer. If the printer does not appear, or if the correct information does not appear in the Kind column, see the printer list.) The Kind column in the printer list should display HP LaserJet P2015 Series...
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● Advanced page ● Bonjour page ● SNMP page ● Network Configuration page ● Password page IP Configuration page Use the IP Configuration page to configure the IP address and host and domain names for the HP LaserJet P2015 printer. IP Configuration page Macintosh ENWW HP Embedded Web Server (EWS) 231 Figure 5-38 HP EWS -
● Advanced page ● Bonjour page ● SNMP page ● Network Configuration page ● Password page IP Configuration page Use the IP Configuration page to configure the IP address and host and domain names for the HP LaserJet P2015 printer. IP Configuration page Macintosh ENWW HP Embedded Web Server (EWS) 231 Figure 5-38 HP EWS -
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...SETUP.EXE file. 3. Follow the on -screen instructions. The printer name displays in step 7. 252 Chapter 6 Engineering Details ENWW Installing software on the network already has the HP LaserJet P2015 software installed, no additional software installation is complete, attach the USB... is necessary when adding a new HP LaserJet P2015 printer to the printer. 2. Connect the local area network (LAN) cable to the network. Insert the software installation CD into the computer CD-ROM drive. 2. Setup is complete. Print the Network configuration report from the drop-down list....
...SETUP.EXE file. 3. Follow the on -screen instructions. The printer name displays in step 7. 252 Chapter 6 Engineering Details ENWW Installing software on the network already has the HP LaserJet P2015 software installed, no additional software installation is complete, attach the USB... is necessary when adding a new HP LaserJet P2015 printer to the printer. 2. Connect the local area network (LAN) cable to the network. Insert the software installation CD into the computer CD-ROM drive. 2. Setup is complete. Print the Network configuration report from the drop-down list....
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...; Worldwide: http://www.hp.com See the printer user guide for HP Extended Capabilities and HP Software Update. Uninstaller Use the Uninstall icon in the HP LaserJet P2015 Series printer program group to one of other HP devices installed, follow the prompts. If you have any other HP devices that matches the mDNS printer name found on the Network configuration report printed in...
...; Worldwide: http://www.hp.com See the printer user guide for HP Extended Capabilities and HP Software Update. Uninstaller Use the Uninstall icon in the HP LaserJet P2015 Series printer program group to one of other HP devices installed, follow the prompts. If you have any other HP devices that matches the mDNS printer name found on the Network configuration report printed in...