HP LaserJet P2015 - Software Technical Reference
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... ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component list 241 Uninstall instructions for Microsoft Windows 2000 and Microsoft Windows XP 242 Uninstall instructions for Microsoft...
... ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component list 241 Uninstall instructions for Microsoft Windows 2000 and Microsoft Windows XP 242 Uninstall instructions for Microsoft...
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... 2-3 Table 4-1 Table 4-2 Table 4-3 Table 4-4 Table 4-5 Table 5-1 Table 6-1 Table 6-2 Table 6-3 Table 6-4 Table 6-5 Software technical reference overview 1 Features of the HP LaserJet P2015 printer 3 Software components for Windows ...4 Software component availability for the HP LaserJet P2015 printer 7 CD part numbers for the HP LaserJet P2015 printing-system software 10 Software component localization by language, A-H 11 Software component localization by language I-Z 12 User documentation...
... 2-3 Table 4-1 Table 4-2 Table 4-3 Table 4-4 Table 4-5 Table 5-1 Table 6-1 Table 6-2 Table 6-3 Table 6-4 Table 6-5 Software technical reference overview 1 Features of the HP LaserJet P2015 printer 3 Software components for Windows ...4 Software component availability for the HP LaserJet P2015 printer 7 CD part numbers for the HP LaserJet P2015 printing-system software 10 Software component localization by language, A-H 11 Software component localization by language I-Z 12 User documentation...
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...; Procedures for installing and uninstalling software components ● Descriptions of problems that can arise while using the HP LaserJet P2015 printer, and known solutions to those problems NOTE: An addendum to this STR. The following table describes the...Purpose and scope 1 Purpose and scope Introduction This Software Technical Reference (STR) provides information about the HP LaserJet P2015 printer and its software: ● Overview of the HP LaserJet P2015 printer ● Printing-system software overview, including the following topics: ◦ System requirements ◦ ...
...; Procedures for installing and uninstalling software components ● Descriptions of problems that can arise while using the HP LaserJet P2015 printer, and known solutions to those problems NOTE: An addendum to this STR. The following table describes the...Purpose and scope 1 Purpose and scope Introduction This Software Technical Reference (STR) provides information about the HP LaserJet P2015 printer and its software: ● Overview of the HP LaserJet P2015 printer ● Printing-system software overview, including the following topics: ◦ System requirements ◦ ...
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... contents. Chapter 6, Engineering details This chapter contains information about the following table contains descriptions of the HP LaserJet P2015 printer features that are discussed in this STR. Chapter 5, Macintosh This chapter provides instructions for installing and uninstalling the HP LaserJet P2015 printer in Macintosh operating systems and for using various installation methods. The following information is also provided...
... contents. Chapter 6, Engineering details This chapter contains information about the following table contains descriptions of the HP LaserJet P2015 printer features that are discussed in this STR. Chapter 5, Macintosh This chapter provides instructions for installing and uninstalling the HP LaserJet P2015 printer in Macintosh operating systems and for using various installation methods. The following information is also provided...
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... (ppm) on A4/letter sized media ● A high-speed universal serial bus (USB) port ● 10/100Base-T network Jetdirect port (HP LaserJet P2015n, HP LaserJet P2015dn. Purpose and scope Table 1-2 Features of the HP LaserJet P2015 printer Feature HP LaserJet P2015 printer HP product number Q7821A Memory Speed Connectivity Paper handling Print ● 32 megabytes (MB) of synchronous random access memory (SDRAM) ● To...
... (ppm) on A4/letter sized media ● A high-speed universal serial bus (USB) port ● 10/100Base-T network Jetdirect port (HP LaserJet P2015n, HP LaserJet P2015dn. Purpose and scope Table 1-2 Features of the HP LaserJet P2015 printer Feature HP LaserJet P2015 printer HP product number Q7821A Memory Speed Connectivity Paper handling Print ● 32 megabytes (MB) of synchronous random access memory (SDRAM) ● To...
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... the print settings for the product. ● Find troubleshooting information and instructions for the HP LaserJet P2015 printer. ● HP Product Assistant.The HP Product Assistant utility detects problems that have been reported by default. The HP Software Update utility checks the HP Web site for the latest software updates for performing basic tasks. ● Receive Status Alerts...
... the print settings for the product. ● Find troubleshooting information and instructions for the HP LaserJet P2015 printer. ● HP Product Assistant.The HP Product Assistant utility detects problems that have been reported by default. The HP Software Update utility checks the HP Web site for the latest software updates for performing basic tasks. ● Receive Status Alerts...
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... this document, Windows XP is available at the following HP support Web site: www.hp.com/support/ljP2015 NOTE: The HP LaserJet P2015 printer does not support Windows 98 First Edition. NOTE: For information and printer drivers for Linux, go to the following Windows operating systems fully support the HP LaserJet P2015 printer through the software installer, and drivers for these...
... this document, Windows XP is available at the following HP support Web site: www.hp.com/support/ljP2015 NOTE: The HP LaserJet P2015 printer does not support Windows 98 First Edition. NOTE: For information and printer drivers for Linux, go to the following Windows operating systems fully support the HP LaserJet P2015 printer through the software installer, and drivers for these...
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... print drivers and model script X3 Installers Common Windows Installer X CD Browser .INF File (Add Printer) X X X X4, 1 X4, 1 Remote management and status Applet for the HP LaserJet P2015 printer Component Windows 98 SE and Windows Me Windows 2000 and Windows XP - 32-bit Windows XP ...- Purpose and scope NOTE: For information and printer drivers for UNIX, go to the following Web site: www.hp.com/go/unixmodelscripts Availability The...
... print drivers and model script X3 Installers Common Windows Installer X CD Browser .INF File (Add Printer) X X X X4, 1 X4, 1 Remote management and status Applet for the HP LaserJet P2015 printer Component Windows 98 SE and Windows Me Windows 2000 and Windows XP - 32-bit Windows XP ...- Purpose and scope NOTE: For information and printer drivers for UNIX, go to the following Web site: www.hp.com/go/unixmodelscripts Availability The...
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.../go to get the software update. In-box printing-system software CDs The software CD for the HP LaserJet P2015 printer contains a variety of files for your country/region: www.hp.com/go/ljP2015_software NOTE: If you need a replacement CD or newer version of the software than what was shipped ...support/ljP2015 Click CD-ROM Order Page to order, or click Download drivers and software to the following Web site. The HP Web site offers an option for the HP LaserJet P2015 printer (continued) Component Windows 98 SE and Windows Me Windows 2000 and Windows XP - 32-bit Windows XP - Table ...
.../go to get the software update. In-box printing-system software CDs The software CD for the HP LaserJet P2015 printer contains a variety of files for your country/region: www.hp.com/go/ljP2015_software NOTE: If you need a replacement CD or newer version of the software than what was shipped ...support/ljP2015 Click CD-ROM Order Page to order, or click Download drivers and software to the following Web site. The HP Web site offers an option for the HP LaserJet P2015 printer (continued) Component Windows 98 SE and Windows Me Windows 2000 and Windows XP - 32-bit Windows XP - Table ...
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ENWW Printing-system software 9 Purpose and scope The HP LaserJet P2015 printing-system software CD is divided into two partitions, one for each regional version of...versions Windows partition The root directory in the MS Windows partition of the software CD. To view the files, insert the HP LaserJet P2015 printing-system software CD, right-click Start, click Explore, and then select the CD-ROM drive. CD versions The following ...containing documentation) ● Drivers ● Fonts ● Setup ● Util NOTE: File layouts differ by language for the HP LaserJet P2015 printers.
ENWW Printing-system software 9 Purpose and scope The HP LaserJet P2015 printing-system software CD is divided into two partitions, one for each regional version of...versions Windows partition The root directory in the MS Windows partition of the software CD. To view the files, insert the HP LaserJet P2015 printing-system software CD, right-click Start, click Explore, and then select the CD-ROM drive. CD versions The following ...containing documentation) ● Drivers ● Fonts ● Setup ● Util NOTE: File layouts differ by language for the HP LaserJet P2015 printers.
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... ● Dutch ● French ● German ● Greek Need part number ● Windows software CD for the HP LaserJet P2015 ● printer ● Portuguese English Danish ● Swedish ● Finnish ● Norwegian ● Hebrew ● Estonian ● ...Lithuanian ● Latvian Need part number Windows software CD for the HP LaserJet P2015 ● printer ● English French ● Bulgarian ● Croatian ● Czech ● Hungarian ● Kazakh ● Polish ● ...
... ● Dutch ● French ● German ● Greek Need part number ● Windows software CD for the HP LaserJet P2015 ● printer ● Portuguese English Danish ● Swedish ● Finnish ● Norwegian ● Hebrew ● Estonian ● ...Lithuanian ● Latvian Need part number Windows software CD for the HP LaserJet P2015 ● printer ● English French ● Bulgarian ● Croatian ● Czech ● Hungarian ● Kazakh ● Polish ● ...
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... Chinese ● Traditional Chinese ● Thai The following table provides localization information about the software components for the HP LaserJet P2015 printer. Language key for Table 1-6 Software component localization by language, A-H Component 1 Operating system AR CA CS DA DE EL...specific language are supported in English. NOTE: A language key follows each table. Purpose and scope Table 1-5 CD part numbers for the HP LaserJet P2015 printing-system software (continued) Part number Description Languages included on page 11: ● AR = Arabic ● CA = Catalan ●...
... Chinese ● Traditional Chinese ● Thai The following table provides localization information about the software components for the HP LaserJet P2015 printer. Language key for Table 1-6 Software component localization by language, A-H Component 1 Operating system AR CA CS DA DE EL...specific language are supported in English. NOTE: A language key follows each table. Purpose and scope Table 1-5 CD part numbers for the HP LaserJet P2015 printing-system software (continued) Part number Description Languages included on page 11: ● AR = Arabic ● CA = Catalan ●...
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... CD. Catalan CB366-90917 Chinese (Simplified) ? Hungarian ? Portuguese (Brazilian) CB366-90921 Polish ? The Getting Started Guide is available for the HP LaserJet P2015 printer. Table 1-8 User documentation availability and localization Document name Languages Part number HP LaserJet P2015 Series User Guide English Arabic CB366-90911 ? Indonesian (Bahasa) ? Italian CB366-90914 Korean ? Chinese (Traditional) ? Dutch CB366-90918 Finnish...
... CD. Catalan CB366-90917 Chinese (Simplified) ? Hungarian ? Portuguese (Brazilian) CB366-90921 Polish ? The Getting Started Guide is available for the HP LaserJet P2015 printer. Table 1-8 User documentation availability and localization Document name Languages Part number HP LaserJet P2015 Series User Guide English Arabic CB366-90911 ? Indonesian (Bahasa) ? Italian CB366-90914 Korean ? Chinese (Traditional) ? Dutch CB366-90918 Finnish...
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Software description 2 Software description Introduction The HP LaserJet P2015 printer comes with software and installers for MS Windows and Apple Computer, Inc., Macintosh systems. Linux and UNIX systems also support the HP LaserJet P2015, and software is available on the Web. Topics: ● MS Windows printing-system software ● HP Extended Capabilities ● HP ToolboxFX ● HP Embedded Web Server ● HP Web Jetadmin ENWW Introduction 17 For information about specific system installers, drivers, and components, see the section that corresponds to that system.
Software description 2 Software description Introduction The HP LaserJet P2015 printer comes with software and installers for MS Windows and Apple Computer, Inc., Macintosh systems. Linux and UNIX systems also support the HP LaserJet P2015, and software is available on the Web. Topics: ● MS Windows printing-system software ● HP Extended Capabilities ● HP ToolboxFX ● HP Embedded Web Server ● HP Web Jetadmin ENWW Introduction 17 For information about specific system installers, drivers, and components, see the section that corresponds to that system.
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... the main content area. 22 Chapter 2 Software description ENWW The Devices pane lists the HP products that are available to easily communicate with and manage their HP LaserJet P2015 printer. HP ToolboxFX allows end users to the host computer system and folders for Windows 2000 and Windows...pane to see information about the following methods. ● Double-click the HP ToolboxFX icon in the Windows system tray. ● Click Start, click Programs, click HP, click HP LaserJet P2015 series, and then click HP ToolboxFX. ● Click Utilities or click Settings, and then click Status ...
... the main content area. 22 Chapter 2 Software description ENWW The Devices pane lists the HP products that are available to easily communicate with and manage their HP LaserJet P2015 printer. HP ToolboxFX allows end users to the host computer system and folders for Windows 2000 and Windows...pane to see information about the following methods. ● Double-click the HP ToolboxFX icon in the Windows system tray. ● Click Start, click Programs, click HP, click HP LaserJet P2015 series, and then click HP ToolboxFX. ● Click Utilities or click Settings, and then click Status ...
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...go to the Device Status page for device events Through HP ToolboxFX, the appropriate person can be selected, but not specific items within those groups. A toolbar appears at the HP LaserJet P2015 printers. Key features This section provides information about the device ...alert features. System requirements HP ToolboxFX is always visible in the HP ToolboxFX section depends on the client machine, which happens automatically...
...go to the Device Status page for device events Through HP ToolboxFX, the appropriate person can be selected, but not specific items within those groups. A toolbar appears at the HP LaserJet P2015 printers. Key features This section provides information about the device ...alert features. System requirements HP ToolboxFX is always visible in the HP ToolboxFX section depends on the client machine, which happens automatically...
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Figure 2-4 Device Status screen NOTE: The HP LaserJet P2015 printers include a Supplies Status section and a Supplies Information section on the Device Status screen, which provide information about the estimated toner level, the approximate pages remaining based on the estimated toner level, and the HP part number for easy reference when ordering new consumables. 26 Chapter 2 Software description ENWW Device Status The Device Status screen shows device status messages from the product.
Figure 2-4 Device Status screen NOTE: The HP LaserJet P2015 printers include a Supplies Status section and a Supplies Information section on the Device Status screen, which provide information about the estimated toner level, the approximate pages remaining based on the estimated toner level, and the HP part number for easy reference when ordering new consumables. 26 Chapter 2 Software description ENWW Device Status The Device Status screen shows device status messages from the product.
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Figure 2-9 Event Log screen Software description Alerts folder The Alerts folder contains the following sub-folders: ● Set up Status Alerts ● Set up E-mail Alerts ENWW HP ToolboxFX 31 Up to monitor events for the HP LaserJet P2015 printer. If this screen. Event Log Use the Event Log screen to ten events can appear on this screen is empty, no events have occurred on the printer.
Figure 2-9 Event Log screen Software description Alerts folder The Alerts folder contains the following sub-folders: ● Set up Status Alerts ● Set up E-mail Alerts ENWW HP ToolboxFX 31 Up to monitor events for the HP LaserJet P2015 printer. If this screen. Event Log Use the Event Log screen to ten events can appear on this screen is empty, no events have occurred on the printer.
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...alerts, Event and desktop alerts Supplies warnings Supplies errors Order Cartridge ● Black Incorrect ● Black Missing ● Non-HP Black Cartridge ● Unauthorized Black Cartridge ● Replace Black Printer errors ● Black E-label Error ● Load Paper [TYPE] [SIZE] ● High Fuser Error ● ...to set up status alerts on alerts. Table 2-1 Event alerts for the HP LaserJet P2015 printer. Set up Status Alerts Use the Set up Status Alerts screen to turn on the for HP ToolboxFX Pop-up Status Alerts screen Select the options under Show an alertto ...
...alerts, Event and desktop alerts Supplies warnings Supplies errors Order Cartridge ● Black Incorrect ● Black Missing ● Non-HP Black Cartridge ● Unauthorized Black Cartridge ● Replace Black Printer errors ● Black E-label Error ● Load Paper [TYPE] [SIZE] ● High Fuser Error ● ...to set up status alerts on alerts. Table 2-1 Event alerts for the HP LaserJet P2015 printer. Set up Status Alerts Use the Set up Status Alerts screen to turn on the for HP ToolboxFX Pop-up Status Alerts screen Select the options under Show an alertto ...
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Set up E-mail Alerts Use the Set up E-mail Alerts screen to set up E-mail Alerts screen - 1 of 2 34 Chapter 2 Software description ENWW Figure 2-11 Set up e-mail alerts for the HP LaserJet P2015 printer.
Set up E-mail Alerts Use the Set up E-mail Alerts screen to set up E-mail Alerts screen - 1 of 2 34 Chapter 2 Software description ENWW Figure 2-11 Set up e-mail alerts for the HP LaserJet P2015 printer.