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...in any copies of any part of any particular purpose. Unplug this software is granted provided that it is grounded, check with the HP Printer. There are wet. 6. Nothing herein should be retained in the United States and other countries. RSA Data Security, Inc.... risk of Microsoft Corporation. Install the product securely on the product. 4. If the product does not operate normally, see Maintain and troubleshoot. 9. HP shall not be damaged. 8. MD4 Message-Digest Algorithm" in all instructions in the express warranty statements accompanying such products and services. Microsoft...
...in any copies of any part of any particular purpose. Unplug this software is granted provided that it is grounded, check with the HP Printer. There are wet. 6. Nothing herein should be retained in the United States and other countries. RSA Data Security, Inc.... risk of Microsoft Corporation. Install the product securely on the product. 4. If the product does not operate normally, see Maintain and troubleshoot. 9. HP shall not be damaged. 8. MD4 Message-Digest Algorithm" in all instructions in the express warranty statements accompanying such products and services. Microsoft...
User Manual
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...) ...31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access to...for network or direct connection 42 To share the device on a locally shared network 42 Uninstall and reinstall the software 43 5 Maintain and troubleshoot Supported ink cartridges ...45 Replace the ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality ...
...) ...31 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...34 Security and privacy 34 To gain access to...for network or direct connection 42 To share the device on a locally shared network 42 Uninstall and reinstall the software 43 5 Maintain and troubleshoot Supported ink cartridges ...45 Replace the ink cartridges ...45 Maintain the printheads ...46 To check printhead health 47 To print the print quality ...
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...cannot be inserted 63 Another paper-feed problem is occurring 63 Solve device management problems 64 Embedded Web server cannot be opened 64 Troubleshoot installation issues 65 Hardware installation suggestions 65 Software installation suggestions 66 Solve network problems 66 Clear jams ...67 Clear a jam in the...68 Tips for avoiding jams ...69 6 Control-panel lights reference Interpreting control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77...
...cannot be inserted 63 Another paper-feed problem is occurring 63 Solve device management problems 64 Embedded Web server cannot be opened 64 Troubleshoot installation issues 65 Hardware installation suggestions 65 Software installation suggestions 66 Solve network problems 66 Clear jams ...67 Clear a jam in the...68 Tips for avoiding jams ...69 6 Control-panel lights reference Interpreting control-panel lights 70 Interpreting network connector lights 75 A HP supplies and accessories Order printing supplies online 76 Accessories ...76 Supplies ...76 Ink cartridges ...76 Printheads ...77...
User Manual
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... • Accessibility • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Logs and reports Provides information about how to use the device and to maintenance services. Self-test...page • Device information: • Product name • Model number For more information, see Understand the self-test diagnostic page. HP Printer Utility (Mac OS) Contains tools to view status information, change settings, and manage the device. Included on the Starter CD....
... • Accessibility • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. Logs and reports Provides information about how to use the device and to maintenance services. Self-test...page • Device information: • Product name • Model number For more information, see Understand the self-test diagnostic page. HP Printer Utility (Mac OS) Contains tools to view status information, change settings, and manage the device. Included on the Starter CD....
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Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to do the following information.... • Obtain information about administering the device and modifying settings. Actual ink volumes may vary. Administer ... the left pane. • Accumulated ink and media usage: Click the Information tab, and then click Usage in the left pane. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Change tray settings...
Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) to do the following information.... • Obtain information about administering the device and modifying settings. Actual ink volumes may vary. Administer ... the left pane. • Accumulated ink and media usage: Click the Information tab, and then click Usage in the left pane. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Change tray settings...
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... you through aligning the printheads. Configure IP settings for supplies), conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually...quality diagnostic page. • Clean: Guides you to set the tray priority. Select Library, and then select Printers. 3. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. For more information, see To clean the printheads. • Align...
... you through aligning the printheads. Configure IP settings for supplies), conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually...quality diagnostic page. • Clean: Guides you to set the tray priority. Select Library, and then select Printers. 3. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. For more information, see To clean the printheads. • Align...
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...country/us/en/privacy.html). It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available for your device. • Managing ink and media usage... information or to download the software, go directly to the download section of the HP Web site. • Obtaining support services: Provides a list of Web-based troubleshooting tools. HP Instant Support HP Instant Support is a suite of the support services that can gain access to it...
...country/us/en/privacy.html). It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • Easy access to troubleshooting tips: Provides tips that are available for your device. • Managing ink and media usage... information or to download the software, go directly to the download section of the HP Web site. • Obtaining support services: Provides a list of Web-based troubleshooting tools. HP Instant Support HP Instant Support is a suite of the support services that can gain access to it...
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...myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that HP provides to help troubleshoot problems; and to verify installation of optional accessories, such as the amount of supplies. to help you track and forecast your device...; Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage.
...myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that HP provides to help troubleshoot problems; and to verify installation of optional accessories, such as the amount of supplies. to help you track and forecast your device...; Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage.
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... topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve...ink cartridges varies by country/region. Maintain and troubleshoot 45 For information about using these tools, see Understand the self-test diagnostic page). You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded...
... topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve...ink cartridges varies by country/region. Maintain and troubleshoot 45 For information about using these tools, see Understand the self-test diagnostic page). You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded...
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... contact. 5. To replace the ink cartridges 1. Close the ink cartridge cover. For more information, see To print the print quality diagnostic page. 46 Maintain and troubleshoot Print the print quality diagnostic page on the following sequence: 1. Evaluate any problem areas, and perform the recommended actions. Chapter 5 NOTE: The ink levels shown...
... contact. 5. To replace the ink cartridges 1. Close the ink cartridge cover. For more information, see To print the print quality diagnostic page. 46 Maintain and troubleshoot Print the print quality diagnostic page on the following sequence: 1. Evaluate any problem areas, and perform the recommended actions. Chapter 5 NOTE: The ink levels shown...
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... click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern ...the lines are pointing, calibrate the linefeed. However, if the appearance of pages printed from the Information and Support panel. 48 Maintain and troubleshoot For more information, see To calibrate the linefeed. For more information, see To clean the printheads. 4 Test Pattern 3: If there ...
... click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern ...the lines are pointing, calibrate the linefeed. However, if the appearance of pages printed from the Information and Support panel. 48 Maintain and troubleshoot For more information, see To calibrate the linefeed. For more information, see To clean the printheads. 4 Test Pattern 3: If there ...
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Lift the printhead latch. 4. CAUTION: Do not use water. 50 Maintain and troubleshoot Chapter 5 3. Obtain clean, dry, soft and lint-free cleaning material. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.
Lift the printhead latch. 4. CAUTION: Do not use water. 50 Maintain and troubleshoot Chapter 5 3. Obtain clean, dry, soft and lint-free cleaning material. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. Suitable materials include paper coffee filters and eyeglass lens cleaning paper.
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... to the left automatically, press and hold the (Resume button) until the carriage moves to pull the printhead out of its slot. 52 Maintain and troubleshoot For more information, see Supplies. 1. If the carriage does not move to the left . Wait for the carriage to the blinking printhead light. 16. Lift...
... to the left automatically, press and hold the (Resume button) until the carriage moves to pull the printhead out of its slot. 52 Maintain and troubleshoot For more information, see Supplies. 1. If the carriage does not move to the left . Wait for the carriage to the blinking printhead light. 16. Lift...
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... computer screen. • Power cord and other cables are working, and are using or restart the computer before attempting the task again. 54 Maintain and troubleshoot Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in an airtight...
... computer screen. • Power cord and other cables are working, and are using or restart the computer before attempting the task again. 54 Maintain and troubleshoot Troubleshooting tips and resources Use the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in an airtight...
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... uninstall the software completely, and then reinstall the device software. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Some problems can be printed. For voltage requirements, see Uninstall ...device is not responding (nothing prints) Check the device setup For more information, see Electrical specifications. For more information, see Troubleshooting tips and resources. Solve printing problems • The device shuts down unexpectedly • All device lights are on your computer ...
... uninstall the software completely, and then reinstall the device software. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Some problems can be printed. For voltage requirements, see Uninstall ...device is not responding (nothing prints) Check the device setup For more information, see Electrical specifications. For more information, see Troubleshooting tips and resources. Solve printing problems • The device shuts down unexpectedly • All device lights are on your computer ...
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... software firewall is turned on and working properly. Clean the printhead Complete the printhead cleaning procedure. For more information, see System requirements. 56 Maintain and troubleshoot For more information, see To replace the printheads.
... software firewall is turned on and working properly. Clean the printhead Complete the printhead cleaning procedure. For more information, see System requirements. 56 Maintain and troubleshoot For more information, see To replace the printheads.
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... do not exceed the printable area of the device. Chapter 5 Check the margin settings Make sure the margin settings for specific help. 58 Maintain and troubleshoot For more information, see Load media. Check the device location and length of the electromagnetic fields. See the release notes for known software conflicts, refer...
... do not exceed the printable area of the device. Chapter 5 Check the margin settings Make sure the margin settings for specific help. 58 Maintain and troubleshoot For more information, see Load media. Check the device location and length of the electromagnetic fields. See the release notes for known software conflicts, refer...
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... documents from the print spooler. If prompted by the computer to the ready state. For more information, see Select print media. 60 Maintain and troubleshoot Place the printhead on and not flashing, reconnect the cable. For more information, see Change print settings. Chapter 5 Turn off the device, wait...document, if available. If you print documents that use much ink, allow more slowly and smearing may be due to reduce ink, or use HP Premium Paper designed for transparencies. When the Power light is ready, resend the job. If the device does not return to the ready state...
... documents from the print spooler. If prompted by the computer to the ready state. For more information, see Select print media. 60 Maintain and troubleshoot Place the printhead on and not flashing, reconnect the cable. For more information, see Change print settings. Chapter 5 Turn off the device, wait...document, if available. If you print documents that use much ink, allow more slowly and smearing may be due to reduce ink, or use HP Premium Paper designed for transparencies. When the Power light is ready, resend the job. If the device does not return to the ready state...
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Evaluate any problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. For ordering information, see To print the print quality diagnostic page. 62 Maintain and troubleshoot For more information, see To print the print quality diagnostic page. Evaluate any...and damage to the device or printhead. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. Chapter 5 Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the...
Evaluate any problem areas, and perform the recommended actions. HP does not guarantee or support refilled ink cartridges. For ordering information, see To print the print quality diagnostic page. 62 Maintain and troubleshoot For more information, see To print the print quality diagnostic page. Evaluate any...and damage to the device or printhead. For more information, see To print the print quality diagnostic page. For more information, see HP supplies and accessories. Chapter 5 Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the...
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...If you are skewing • Make sure the media loaded in the trays is completely loaded. For more information, see System requirements. 64 Maintain and troubleshoot Multiple pages are being picked up within the device, causing the device to the correct markings in small quantities, try placing the special media on... of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for the media size you are snug, but not tight, against the stack. • Make sure the tray is not overloaded with a full...
...If you are skewing • Make sure the media loaded in the trays is completely loaded. For more information, see System requirements. 64 Maintain and troubleshoot Multiple pages are being picked up within the device, causing the device to the correct markings in small quantities, try placing the special media on... of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time. • Use HP media for the media size you are snug, but not tight, against the stack. • Make sure the tray is not overloaded with a full...