Getting Started Guide
Page 4
...get help for purchasing this printer (also called "Help") is installing the HP software. The user guide for this printer. Instead, it is placed on HP's support Web site (www.hp.com/support). 2 Use the printer In the Help Viewer window, choose your printer from the Help menu (...topics: • Troubleshooting information • Important safety notices and regulatory information • Information about these tools, see the user guide (which is available on your computer while the installation program is not provided in printed format. Use the printer Thank you install ...
...get help for purchasing this printer (also called "Help") is installing the HP software. The user guide for this printer. Instead, it is placed on HP's support Web site (www.hp.com/support). 2 Use the printer In the Help Viewer window, choose your printer from the Help menu (...topics: • Troubleshooting information • Important safety notices and regulatory information • Information about these tools, see the user guide (which is available on your computer while the installation program is not provided in printed format. Use the printer Thank you install ...
Getting Started Guide
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... one RJ-11 port on the front and two RJ-11 ports on page 22. • Checks for information on the printer. Next, connect the second port of the parallel splitter to connect the other end of the test. Touch Tools, and then touch Run Fax Test. For additional troubleshooting ...information, see "Problems setting up properly for a dial tone 1. Set up computer modem or a telephone, you subscribe to a DSL/ADSL service, connect to the DSL/ADSL filter to the parallel splitter, and then use the HP-provided telephone cord to the DSL/...
... one RJ-11 port on the front and two RJ-11 ports on page 22. • Checks for information on the printer. Next, connect the second port of the parallel splitter to connect the other end of the test. Touch Tools, and then touch Run Fax Test. For additional troubleshooting ...information, see "Problems setting up properly for a dial tone 1. Set up computer modem or a telephone, you subscribe to a DSL/ADSL service, connect to the DSL/ADSL filter to the parallel splitter, and then use the HP-provided telephone cord to the DSL/...
User Guide
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... Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly 86 Alignment fails...
... Usage information collection...78 8 Solve a problem HP support...80 Obtain electronic support...81 HP support by phone...81 Before you call...81 Phone support period 82 Telephone support numbers 83 After the phone support period 85 General troubleshooting tips and resources 85 Solve printing problems...86 The printer shuts down unexpectedly 86 Alignment fails...
User Guide
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Print troubleshooting...87 Envelopes print incorrectly 87 Borderless printing...88 The printer is not responding or nothing happens when I try to print 88 The printer prints meaningless characters 92 Page order...92 The margins are not printing as expected 92 Text or graphics are cut off at the edge of ...the page 93 A blank page came out while printing 95 Paper is not picked up from the input tray 96 Print quality troubleshooting...98...
Print troubleshooting...87 Envelopes print incorrectly 87 Borderless printing...88 The printer is not responding or nothing happens when I try to print 88 The printer prints meaningless characters 92 Page order...92 The margins are not printing as expected 92 Text or graphics are cut off at the edge of ...the page 93 A blank page came out while printing 95 Paper is not picked up from the input tray 96 Print quality troubleshooting...98...
User Guide
Page 9
... a wireless access point (WAP 156 Configure your firewall to work with printers 156 Solve printer management problems 158 EWS cannot be opened...158 Troubleshoot installation issues 159 Hardware installation suggestions 159 Hardware tips...159 Make sure the ink cartridges are correctly installed 160 HP software installation suggestions 160 Solve network problems 161 Understand the...
... a wireless access point (WAP 156 Configure your firewall to work with printers 156 Solve printer management problems 158 EWS cannot be opened...158 Troubleshoot installation issues 159 Hardware installation suggestions 159 Hardware tips...159 Make sure the ink cartridges are correctly installed 160 HP software installation suggestions 160 Solve network problems 161 Understand the...
User Guide
Page 78
... quality troubleshooting This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges • Store printing supplies • Usage information collection Information on store shelves or, if out of one or ...more depleted cartridges. This wastes ink and shortens the life of time. Do not leave the ink cartridge outside of the printer for replacing ink cartridges, and are needed. • Store ink ...
... quality troubleshooting This section contains the following topics: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges • Store printing supplies • Usage information collection Information on store shelves or, if out of one or ...more depleted cartridges. This wastes ink and shortens the life of time. Do not leave the ink cartridge outside of the printer for replacing ink cartridges, and are needed. • Store ink ...
User Guide
Page 84
...; Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues • Understand the...
...; Configure your problem, try using one of the following features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation issues • Understand the...
User Guide
Page 89
... first time, it takes approximately 12 minutes to initialize it using the HP software CD included with the printer, or you are not using a computer running too many programs when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper... • Solve wired (Ethernet) network problems • Solve wireless problems • Solve printer management problems • Troubleshoot installation issues General troubleshooting tips and resources 85 General troubleshooting tips and resources NOTE: Many of the System Preferences. For Windows, set it as the...
... first time, it takes approximately 12 minutes to initialize it using the HP software CD included with the printer, or you are not using a computer running too many programs when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper... • Solve wired (Ethernet) network problems • Solve wireless problems • Solve printer management problems • Troubleshoot installation issues General troubleshooting tips and resources 85 General troubleshooting tips and resources NOTE: Many of the System Preferences. For Windows, set it as the...
User Guide
Page 91
...print • The printer prints meaningless characters • Page order • The margins are not printing as those generated by USB cables) can sometimes cause slight distortions to solve these electromagnetic fields. Print troubleshooting Use this section to printouts. Print troubleshooting 87 For more information...source of USB cable High electromagnetic fields (such as expected • Text or graphics are listed in the printer driver. Move the printer away from the input tray Envelopes print incorrectly Try the following solutions to avoid paper jams Solution 1: Load the...
...print • The printer prints meaningless characters • Page order • The margins are not printing as those generated by USB cables) can sometimes cause slight distortions to solve these electromagnetic fields. Print troubleshooting Use this section to printouts. Print troubleshooting 87 For more information...source of USB cable High electromagnetic fields (such as expected • Text or graphics are listed in the printer driver. Move the printer away from the input tray Envelopes print incorrectly Try the following solutions to avoid paper jams Solution 1: Load the...
User Guide
Page 93
... Cause: The printer was not the selected printer. If this did not solve the issue, try the next solution. Print troubleshooting 89 Solution 1: Turn on the printer Solution: Look at the Power light located on the printer. Solution 3: Select the correct printer Solution: Make ...that the printer is delayed until the printer completes the current operation Solution: If the printer is performing another task your print job is automatically selected when you have changed . To check the printer driver status • Windows: In the HP printer software, click Printer Actions,...
... Cause: The printer was not the selected printer. If this did not solve the issue, try the next solution. Print troubleshooting 89 Solution 1: Turn on the printer Solution: Look at the Power light located on the printer. Solution 3: Select the correct printer Solution: Make ...that the printer is delayed until the printer completes the current operation Solution: If the printer is performing another task your print job is automatically selected when you have changed . To check the printer driver status • Windows: In the HP printer software, click Printer Actions,...
User Guide
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..., and then click Details. 3. Cause: The printer experienced an error. If the printers on your computer. Do one of the printer. Cause: The computer was not communicating with the printer. For more information, see Turn off the printer. Plug the power cord back in the Dock,...the printer off and then on the printer status: a. To check the printer's status, complete the following , depending on again. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - Print troubleshooting 91 Solution 9: Check the connection from the printer to ...
..., and then click Details. 3. Cause: The printer experienced an error. If the printers on your computer. Do one of the printer. Cause: The computer was not communicating with the printer. For more information, see Turn off the printer. Plug the power cord back in the Dock,...the printer off and then on the printer status: a. To check the printer's status, complete the following , depending on again. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - Print troubleshooting 91 Solution 9: Check the connection from the printer to ...
User Guide
Page 97
...settings • Solution 2: Check the layout of the printer. Solutions are listed in your software application. In most likely solution first. NOTE: Margins for the document do not exceed the printable area of the document Print troubleshooting 93 Solution 2: Verify the paper size setting Solution: Verify... that you were printing. Text or graphics are cut off at the edge of the page Try the following solutions to the printer. Preview your project. For more ...
...settings • Solution 2: Check the layout of the printer. Solutions are listed in your software application. In most likely solution first. NOTE: Margins for the document do not exceed the printable area of the document Print troubleshooting 93 Solution 2: Verify the paper size setting Solution: Verify... that you were printing. Text or graphics are cut off at the edge of the page Try the following solutions to the printer. Preview your project. For more ...
User Guide
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...2: Load paper in the input tray. For more paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see: Load media Cause: The printer picked up two sheets of the page. By selecting the Borderless option, your software application and remove...continue trying the remaining solutions until the issue is plenty of paper in order, with borders by turning off the borderless option. Print troubleshooting 95 Depending on the relative sizes of the digital photo and the paper on which you were printing contained an additional blank page....
...2: Load paper in the input tray. For more paper in the input tray Solution: If the printer has only a few sheets remaining, load more information, see: Load media Cause: The printer picked up two sheets of the page. By selecting the Borderless option, your software application and remove...continue trying the remaining solutions until the issue is plenty of paper in order, with borders by turning off the borderless option. Print troubleshooting 95 Depending on the relative sizes of the digital photo and the paper on which you were printing contained an additional blank page....
User Guide
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Print troubleshooting 97 Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to be cleaned. Cause: The paper type or ...
Print troubleshooting 97 Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to be cleaned. Cause: The paper type or ...
User Guide
Page 102
If prompted, choose your country/region, and then click Contact HP for information on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance 98 Solve a problem Always access and clear paper jams through the rear access ... paper jam Solution: Check for paper debris in the previous solutions, contact HP support for technical support. Cause: Your printer needs servicing. Go to clear a paper jam from the front of the printer. Print quality troubleshooting Use this did not solve the issue, try the next solution. Chapter 8...
If prompted, choose your country/region, and then click Contact HP for information on the back of the paper • Poor black text • The printer prints slowly • Printhead maintenance 98 Solve a problem Always access and clear paper jams through the rear access ... paper jam Solution: Check for paper debris in the previous solutions, contact HP support for technical support. Cause: Your printer needs servicing. Go to clear a paper jam from the front of the printer. Print quality troubleshooting Use this did not solve the issue, try the next solution. Chapter 8...
User Guide
Page 103
...incorrectly, or it is not wrinkled. NOTE: HP cannot guarantee the quality or reliability of being used. Print quality troubleshooting 99 Genuine HP ink cartridges are designed and tested with the ...help. • Colors look like they are loading glossy photo paper, load the paper with HP printers to help you are not covered under warranty. Solution 2: Check the paper loaded in your...great results, time after time. Wrong, inaccurate, or bleeding colors If your printout has one of the following solutions if the colors appear wrong, inaccurate, or bleed into each other ...
...incorrectly, or it is not wrinkled. NOTE: HP cannot guarantee the quality or reliability of being used. Print quality troubleshooting 99 Genuine HP ink cartridges are designed and tested with the ...help. • Colors look like they are loading glossy photo paper, load the paper with HP printers to help you are not covered under warranty. Solution 2: Check the paper loaded in your...great results, time after time. Wrong, inaccurate, or bleeding colors If your printout has one of the following solutions if the colors appear wrong, inaccurate, or bleed into each other ...
User Guide
Page 105
...the issue, try the next solution. For more information, see: Align the printhead Cause: The printer needed to be aligned. For more information, see if advanced color settings such as HP Advanced Photo Paper is loaded in the input tray. Solution 5: Check the print settings Solution: ... Check the following potential problems, and then clean the printhead. • Check the orange pull tab on paper. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. Make sure they do when printed on the ink cartridges. If this case, there is ...
...the issue, try the next solution. For more information, see: Align the printhead Cause: The printer needed to be aligned. For more information, see if advanced color settings such as HP Advanced Photo Paper is loaded in the input tray. Solution 5: Check the print settings Solution: ... Check the following potential problems, and then clean the printhead. • Check the orange pull tab on paper. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. Make sure they do when printed on the ink cartridges. If this case, there is ...
User Guide
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...appropriate for planning purposes only. When you use HP Advanced Photo Paper. For more information, see : Select print media Cause: The wrong kind of paper loaded in a cool, dry place. NOTE: Ink level alerts and indicators provide estimates for the printer. You do not need to avoid possible ... If this did not resolve the issue, try the next solution. Print quality troubleshooting 103 If this did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to make sure it matches the type of paper...
...appropriate for planning purposes only. When you use HP Advanced Photo Paper. For more information, see : Select print media Cause: The wrong kind of paper loaded in a cool, dry place. NOTE: Ink level alerts and indicators provide estimates for the printer. You do not need to avoid possible ... If this did not resolve the issue, try the next solution. Print quality troubleshooting 103 If this did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to make sure it matches the type of paper...
User Guide
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.... Print the image with a high print quality setting, such as Best or Maximum dpi. Check the media settings. Print quality troubleshooting 105 Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at the bottom of uniform light colors, so rotating the...Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper moved through the printer. Print the image with a high print quality setting, such as Best or Maximum dpi....
.... Print the image with a high print quality setting, such as Best or Maximum dpi. Check the media settings. Print quality troubleshooting 105 Printouts have horizontal streaks or lines Horizontal streaks are streaks that are at the bottom of uniform light colors, so rotating the...Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper moved through the printer. Print the image with a high print quality setting, such as Best or Maximum dpi....
User Guide
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... the image with the printhead. This prevents the photo paper from curling. Print quality troubleshooting 107 For best results when printing images, use immediately. When you are ready to ...print, remove only the paper you are printing on calling for the printer. Store specialty media in its original packaging inside a resealable plastic bag on a flat ...8226; Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type ...
... the image with the printhead. This prevents the photo paper from curling. Print quality troubleshooting 107 For best results when printing images, use immediately. When you are ready to ...print, remove only the paper you are printing on calling for the printer. Store specialty media in its original packaging inside a resealable plastic bag on a flat ...8226; Solution 3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type ...