Getting Started Guide
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...printer (also called "Help") is not provided in -One. The user guide for this HP Officejet All-in printed format. Tip: If the printer is available on HP's support Web site (www.hp.com/support). 4 Use the printer... the Toolbox (Windows), the HP Utility (Mac OS X), or the embedded Web server (EWS). Instead, it is placed on the following topics: • Troubleshooting information • Important safety notices... color. OFFICEJET 4500 1. Also, an Adobe Acrobat version of this printer, you for the printer. With this guide is installing the HP software. Where's the user guide?...
...printer (also called "Help") is not provided in -One. The user guide for this HP Officejet All-in printed format. Tip: If the printer is available on HP's support Web site (www.hp.com/support). 4 Use the printer... the Toolbox (Windows), the HP Utility (Mac OS X), or the embedded Web server (EWS). Instead, it is placed on the following topics: • Troubleshooting information • Important safety notices... color. OFFICEJET 4500 1. Also, an Adobe Acrobat version of this printer, you for the printer. With this guide is installing the HP software. Where's the user guide?...
Getting Started Guide
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... a parallel splitter which is set or telephone answering machine to the 2-EXT port. For additional troubleshooting information, see "Problems setting up the printer" on the printer. Note: If you will need to purchase a parallel splitter. If the test fails, review ... the or buttons to select Tools, and then press OK. 2. Do not use the HP-provided telephone cord to connect the other end of the filter to the 1-Line port on Page 23. 3. ...A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on Page 11. 10...
... a parallel splitter which is set or telephone answering machine to the 2-EXT port. For additional troubleshooting information, see "Problems setting up the printer" on the printer. Note: If you will need to purchase a parallel splitter. If the test fails, review ... the or buttons to select Tools, and then press OK. 2. Do not use the HP-provided telephone cord to connect the other end of the filter to the 1-Line port on Page 23. 3. ...A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on Page 11. 10...
Getting Started Guide
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Press the (Setup) button. 3. For additional troubleshooting information, see the user guide. Mac OS 1. Connect a USB cable to ...have a wireless router (such as a Linksys wireless router or Apple AirPort Base Station), you can still connect the printer to your computer using a wireless connection (known as a "computer-to fix the problem and rerun the test....loaded in the tray. 2. Place the HP software CD into the computer. 4. Make sure the printer is turned on how to -computer" or an "ad hoc" wireless connection). Double-click the HP Installer icon on the back of the...
Press the (Setup) button. 3. For additional troubleshooting information, see the user guide. Mac OS 1. Connect a USB cable to ...have a wireless router (such as a Linksys wireless router or Apple AirPort Base Station), you can still connect the printer to your computer using a wireless connection (known as a "computer-to fix the problem and rerun the test....loaded in the tray. 2. Place the HP software CD into the computer. 4. Make sure the printer is turned on how to -computer" or an "ad hoc" wireless connection). Double-click the HP Installer icon on the back of the...
User Guide
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... ink cartridges...66 Clean the ink cartridges...68 7 Solve a problem HP support...70 Obtain electronic support...71 HP support by phone...71 Before you call...71 Phone support period 72 Telephone support numbers 72 After the phone support period 74 General troubleshooting tips and resources 74 Solve printing problems...75 The device shuts...
... ink cartridges...66 Clean the ink cartridges...68 7 Solve a problem HP support...70 Obtain electronic support...71 HP support by phone...71 Before you call...71 Phone support period 72 Telephone support numbers 72 After the phone support period 74 General troubleshooting tips and resources 74 Solve printing problems...75 The device shuts...
User Guide
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Poor print quality and unexpected printouts 78 Solution 1: Use genuine HP cartridges 78 Solution 2: Check the paper 78 Solution 3: Wait a short period of time (if possible 79 Solution 4: Check the print settings 79 Step 1: Check the ... Print in Grayscale setting 80 Solution 5: Check estimated ink levels and replace low or empty ink cartridges 81 Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 81 Print Quality Diagnostic Report 82 Self-Test Report...87 Solution 7: Clean the ink cartridges 89 Solution 8: Align the ink cartridges 89 Solution 9: Replace...
Poor print quality and unexpected printouts 78 Solution 1: Use genuine HP cartridges 78 Solution 2: Check the paper 78 Solution 3: Wait a short period of time (if possible 79 Solution 4: Check the print settings 79 Step 1: Check the ... Print in Grayscale setting 80 Solution 5: Check estimated ink levels and replace low or empty ink cartridges 81 Solution 6: Print and evaluate a diagnostic report and troubleshoot defects 81 Print Quality Diagnostic Report 82 Self-Test Report...87 Solution 7: Clean the ink cartridges 89 Solution 8: Align the ink cartridges 89 Solution 9: Replace...
User Guide
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Contents Solve wireless problems (some models only 114 Basic wireless troubleshooting 114 Advanced wireless troubleshooting 114 Step 1: Make sure your computer is connected to your network 115 Step 2: Make sure that the HP device is connected to your network 116 Step 3: Check to see if ... to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and...
Contents Solve wireless problems (some models only 114 Basic wireless troubleshooting 114 Advanced wireless troubleshooting 114 Step 1: Make sure your computer is connected to your network 115 Step 2: Make sure that the HP device is connected to your network 116 Step 3: Check to see if ... to work with HP devices 119 Solve device management problems 121 Embedded Web server cannot be opened 121 The EWS is only available in English 122 Troubleshoot installation issues 122 Hardware installation suggestions 122 Software installation suggestions 123 Understand the Printer Status Report and...
User Guide
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... online support specialists • Software and driver updates for the HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the...
... online support specialists • Software and driver updates for the HP all-in-one • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that came with HP devices • Solve device management problems • Troubleshoot installation issues • Understand the Printer Status Report and Self-Test Report • Understand the...
User Guide
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..., set as the default in the Print & Fax section of the steps below require HP software. Close programs that you can install it as the paper skew and paper pick, see Solve paper- Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts •... firmly to the device. For voltage requirements, see Clear paper jams. • For paper-feed problems, such as the default in the Printers folder. See your country/region to learn more information. • Pause Printing is not selected if you are firmly connected to a functioning ...
..., set as the default in the Print & Fax section of the steps below require HP software. Close programs that you can install it as the paper skew and paper pick, see Solve paper- Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts •... firmly to the device. For voltage requirements, see Clear paper jams. • For paper-feed problems, such as the default in the Printers folder. See your country/region to learn more information. • Pause Printing is not selected if you are firmly connected to a functioning ...
User Guide
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...alternating current (AC) power outlet. Solve printing problems 75 For voltage requirements, see General troubleshooting tips and resources. If you might have a defective sensor or ink cartridge. Contact HP support. Refer to print after the computer reboots. If the alignment process fails repeatedly,..., see Electrical requirements. Error message appears on calling for the latest troubleshooting information, or product fixes and updates. If prompted, choose your country/region, and then click Contact HP for information on control-panel display A non-recoverable error has occurred ...
...alternating current (AC) power outlet. Solve printing problems 75 For voltage requirements, see General troubleshooting tips and resources. If you might have a defective sensor or ink cartridge. Contact HP support. Refer to print after the computer reboots. If the alignment process fails repeatedly,..., see Electrical requirements. Error message appears on calling for the latest troubleshooting information, or product fixes and updates. If prompted, choose your country/region, and then click Contact HP for information on control-panel display A non-recoverable error has occurred ...
User Guide
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... report and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge • Solution 10: Service the product Solution 1: Use genuine HP cartridges HP recommends that you use genuine HP cartridges. HP recommends that you...Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are listed in order, with HP printers to interpret print settings properly. For more information, see vertical streaks on ink. If the first solution does not ...
... report and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge • Solution 10: Service the product Solution 1: Use genuine HP cartridges HP recommends that you use genuine HP cartridges. HP recommends that you...Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are listed in order, with HP printers to interpret print settings properly. For more information, see vertical streaks on ink. If the first solution does not ...
User Guide
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...the results. To help diagnose the print quality problems, follow the instructions for further troubleshooting information. Try using a program on the diagnostic report, continue to replace the cartridges yet. If you see one or more information about checking ink levels, see Self-Test Report. 2. Solution ... the problem seems confined to rotate the document or image 180 degrees. • If the issue persists, visit the HP online support Web site at www.hp.com/ support for your particular model to print a diagnostic report. • If your product does not support wireless...
...the results. To help diagnose the print quality problems, follow the instructions for further troubleshooting information. Try using a program on the diagnostic report, continue to replace the cartridges yet. If you see one or more information about checking ink levels, see Self-Test Report. 2. Solution ... the problem seems confined to rotate the document or image 180 degrees. • If the issue persists, visit the HP online support Web site at www.hp.com/ support for your particular model to print a diagnostic report. • If your product does not support wireless...
User Guide
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...setting and change it to medium-gray areas The default enhancement setting might not be suitable for the job. For more information, see HP support for more information. • Copy is slanted or skewed If the product has an automatic document feeder (ADF), check the following...the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of non-HP ink cartridges. Check the setting and change it to enhance text or photographs, if needed ....
...setting and change it to medium-gray areas The default enhancement setting might not be suitable for the job. For more information, see HP support for more information. • Copy is slanted or skewed If the product has an automatic document feeder (ADF), check the following...the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of non-HP ink cartridges. Check the setting and change it to enhance text or photographs, if needed ....
User Guide
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...and lid backing. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for more information, see Test fax setup. 100 Solve a problem See Clean the scanner glass for more information. Place the...unwanted substance might experience problems when sending faxes, receiving faxes, or both. The test will fail if the device is reduced The HP software settings might be set up the device for faxing. Perform this test after you have completed setting up properly for faxing....
...and lid backing. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for more information, see Test fax setup. 100 Solve a problem See Clean the scanner glass for more information. Place the...unwanted substance might experience problems when sending faxes, receiving faxes, or both. The test will fail if the device is reduced The HP software settings might be set up the device for faxing. Perform this test after you have completed setting up properly for faxing....
User Guide
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..., and then review the appropriate topic in this section for solutions to send or receive a test fax. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to try. If the test fails, review the report for information on how to Correct Port on Fax" test... device by using the Power button located on the device control panel and then unplug the power cord from the Fax Setup Wizard (Windows) or HP Setup Assitant (Mac OS X), make sure the device is not long enough • Color faxes do not print • The computer cannot receive faxes (...
..., and then review the appropriate topic in this section for solutions to send or receive a test fax. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to try. If the test fails, review the report for information on how to Correct Port on Fax" test... device by using the Power button located on the device control panel and then unplug the power cord from the Fax Setup Wizard (Windows) or HP Setup Assitant (Mac OS X), make sure the device is not long enough • Color faxes do not print • The computer cannot receive faxes (...
User Guide
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...on the same phone line, but not connected to a working phone line and continue reviewing the troubleshooting information in this can use a coupler to make sure it is not long enough, you plug...To find out if other equipment, connect the device to the device) or other equipment, then one or more pieces of the equipment is a two-cord connector that plugs into a power outlet...use the phone cord that came with the device is initializing after being turned on the device, HP recommends you experience problems faxing, contact your telephone company and have in your phone line. You ...
...on the same phone line, but not connected to a working phone line and continue reviewing the troubleshooting information in this can use a coupler to make sure it is not long enough, you plug...To find out if other equipment, connect the device to the device) or other equipment, then one or more pieces of the equipment is a two-cord connector that plugs into a power outlet...use the phone cord that came with the device is initializing after being turned on the device, HP recommends you experience problems faxing, contact your telephone company and have in your phone line. You ...
User Guide
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...run the installation program again. • General network troubleshooting • Network port created does not match device IP address (Windows) General network troubleshooting If you are unable to install the device software,...only) If you are unable to connect the product to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page (some models only) 113 Network port ...and then double-click Printers. 3. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Print the device's network configuration page 2.
...run the installation program again. • General network troubleshooting • Network port created does not match device IP address (Windows) General network troubleshooting If you are unable to install the device software,...only) If you are unable to connect the product to your wired (Ethernet) network, perform one or more information, see Understand the network configuration page (some models only) 113 Network port ...and then double-click Printers. 3. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Print the device's network configuration page 2.
User Guide
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...and then turning it back on will include recommendations that might not have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your HP device to the wireless network, try the following steps in the order presented. Run the Wireless Network Test For... If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the wireless network Turn off the router and the HP device, and then turn them back on in the order presented: • Step 1: Make sure your computer...
...and then turning it back on will include recommendations that might not have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your HP device to the wireless network, try the following steps in the order presented. Run the Wireless Network Test For... If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the wireless network Turn off the router and the HP device, and then turn them back on in the order presented: • Step 1: Make sure your computer...
User Guide
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...HP device over the network. Chapter 7 3. If you still cannot use the device, your Printers or Printers and Faxes folder. The version of the printer driver that is connected wirelessly, and select Set as you install the software again, the installer might be interfering. Right-click the printer icon for additional troubleshooting... click Print & Fax. 2. Do one icon in your firewall might create a second version of the printer driver in the folder for the HP device, right-click the printer icon for a port in the Printers or Printers and Faxes folder is Paused, right-...
...HP device over the network. Chapter 7 3. If you still cannot use the device, your Printers or Printers and Faxes folder. The version of the printer driver that is connected wirelessly, and select Set as you install the software again, the installer might be interfering. Right-click the printer icon for additional troubleshooting... click Print & Fax. 2. Do one icon in your firewall might create a second version of the printer driver in the folder for the HP device, right-click the printer icon for a port in the Printers or Printers and Faxes folder is Paused, right-...
User Guide
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... • Make sure that the device is correct. If a time-out response appears, the IP address is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check the device • Make sure that no lights are ...from outside and inside the device. • Make sure that the phone cord is connected to the 1-LINE port. 122 Solve a problem Troubleshoot installation issues If the following : ping 123.123.123 If a reply appears, the IP address is loaded with paper. • Make ...
... • Make sure that the device is correct. If a time-out response appears, the IP address is blinking, check for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions Check the device • Make sure that no lights are ...from outside and inside the device. • Make sure that the phone cord is connected to the 1-LINE port. 122 Solve a problem Troubleshoot installation issues If the following : ping 123.123.123 If a reply appears, the IP address is loaded with paper. • Make ...
User Guide
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...Ensure power cord and other programs are closed properly. Software installation suggestions Verify installation preliminaries • Make sure to use the HP software CD that you typed, ensure you install or replace an ink cartridge. You can download the device driver from the ... are installed correctly, and start the ink cartridge alignment. When the device is running one of the supported operating systems. • Make sure that all latches and covers are lit or blinking. Troubleshoot installation issues 123 Aligning the ink cartridges ensures high-quality output.
...Ensure power cord and other programs are closed properly. Software installation suggestions Verify installation preliminaries • Make sure to use the HP software CD that you typed, ensure you install or replace an ink cartridge. You can download the device driver from the ... are installed correctly, and start the ink cartridge alignment. When the device is running one of the supported operating systems. • Make sure that all latches and covers are lit or blinking. Troubleshoot installation issues 123 Aligning the ink cartridges ensures high-quality output.