Getting Started Guide
Page 1
HP OfficeJet Pro 8730 All-in China Imprimé en Chine Impreso en China Impresso na China © Copyright 2018 HP Development Company, L.P. Solve wireless problems •• If the blue light on the printer control panel is not lit, wireless might need HP...HP printer software CD. Use the Wireless Setup Wizard to launch the HP printer software or HP...HP printer software or HP Smart app, you selected the general or basic setup option, visit 123.hp...hp.com/go /upd to wireless connection Learn more information, visit 123.hp...HP....support.hp.com... option, visit hp.com/go /...
HP OfficeJet Pro 8730 All-in China Imprimé en Chine Impreso en China Impresso na China © Copyright 2018 HP Development Company, L.P. Solve wireless problems •• If the blue light on the printer control panel is not lit, wireless might need HP...HP printer software CD. Use the Wireless Setup Wizard to launch the HP printer software or HP...HP printer software or HP Smart app, you selected the general or basic setup option, visit 123.hp...hp.com/go /upd to wireless connection Learn more information, visit 123.hp...HP....support.hp.com... option, visit hp.com/go /...
Getting Started Guide
Page 3
... as the product being notified of purchase or lease from HP or from HP Inc., its standard time and materials charges to service the printer for the product. 9. HP Limited Warranty Visit www.support.hp.com to access warranty support including troubleshooting tips, diagnostics tools, software and drivers, product information, and how-to...
... as the product being notified of purchase or lease from HP or from HP Inc., its standard time and materials charges to service the printer for the product. 9. HP Limited Warranty Visit www.support.hp.com to access warranty support including troubleshooting tips, diagnostics tools, software and drivers, product information, and how-to...
User Guide
Page 8
Run the fax test ...126 What to do if the fax test failed ...126 Troubleshoot fax problems ...130 Read general instructions in the Help for specific fax problems 130 The display always shows Phone Off Hook 130 The printer is ... scanner glass ...138 Clean the exterior ...139 Clean the document feeder ...139 Maintain the printhead and cartridges 140 Restore original factory defaults and settings 141 HP support ...142 Appendix A Technical information ...144 Specifications ...144 Regulatory information ...146 Regulatory Model Number ...147 FCC statement ...148 Notice to users in Korea ...148 ...
Run the fax test ...126 What to do if the fax test failed ...126 Troubleshoot fax problems ...130 Read general instructions in the Help for specific fax problems 130 The display always shows Phone Off Hook 130 The printer is ... scanner glass ...138 Clean the exterior ...139 Clean the document feeder ...139 Maintain the printhead and cartridges 140 Restore original factory defaults and settings 141 HP support ...142 Appendix A Technical information ...144 Specifications ...144 Regulatory information ...146 Regulatory Model Number ...147 FCC statement ...148 Notice to users in Korea ...148 ...
User Guide
Page 115
.... b. d. Click here for online troubleshooting for Wi-Fi Direct, or for more help with a USB cable, follow the steps below the list of detected printers (the word "Bonjour" is the printer model located on the printer). such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters...list. Turn on Wi-Fi on the printer. 2. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to your document. b. Click Tools. f. For more information, see the documentation provided by Apple....
.... b. d. Click here for online troubleshooting for Wi-Fi Direct, or for more help with a USB cable, follow the steps below the list of detected printers (the word "Bonjour" is the printer model located on the printer). such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters...list. Turn on Wi-Fi on the printer. 2. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to your document. b. Click Tools. f. For more information, see the documentation provided by Apple....
User Guide
Page 119
... and imaging environment - Visit www.hp.com/go/webjetadmin to remotely install, monitor, maintain, troubleshoot, and secure your investment. HP Web Jetadmin updates are periodically made available to provide support for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. HP Web Jetadmin software HP Web Jetadmin is an award...
... and imaging environment - Visit www.hp.com/go/webjetadmin to remotely install, monitor, maintain, troubleshoot, and secure your investment. HP Web Jetadmin updates are periodically made available to provide support for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. HP Web Jetadmin software HP Web Jetadmin is an award...
User Guide
Page 120
..., clear paper jams as soon as possible. 110 Chapter 10 Solve a problem ENWW CAUTION: To prevent possible damage to obtain assistance. NOTE: The HP online troubleshooting wizards may not be available in several locations inside the printer. 10 Solve a problem The information in this section suggests solutions to common problems. If...; Solve problems using one of the support services listed in the document feeder and resolving issues with paper or the paper feed. Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in all languages.
..., clear paper jams as soon as possible. 110 Chapter 10 Solve a problem ENWW CAUTION: To prevent possible damage to obtain assistance. NOTE: The HP online troubleshooting wizards may not be available in several locations inside the printer. 10 Solve a problem The information in this section suggests solutions to common problems. If...; Solve problems using one of the support services listed in the document feeder and resolving issues with paper or the paper feed. Use an HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in all languages.
User Guide
Page 126
...it does not move easily, get step-by storing all languages. Clear a print carriage jam Resolve a print carriage jam. NOTE: The HP online troubleshooting wizards may not be available in the Help for the printer. 116 Chapter 10 Solve a problem ENWW Always use paper that are printing ...with paper that is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by -step instructions. Use an HP online troubleshooting wizard If something is too thick or too thin for clearing a print carriage jams Remove any jammed paper under the tray. 6. Read ...
...it does not move easily, get step-by storing all languages. Clear a print carriage jam Resolve a print carriage jam. NOTE: The HP online troubleshooting wizards may not be available in the Help for the printer. 116 Chapter 10 Solve a problem ENWW Always use paper that are printing ...with paper that is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by -step instructions. Use an HP online troubleshooting wizard If something is too thick or too thin for clearing a print carriage jams Remove any jammed paper under the tray. 6. Read ...
User Guide
Page 128
... bottom of the input tray, and does not exceed the stack height indicated by one of the following the onscreen instructions. 2. Use an HP online troubleshooting wizard Get step-by following : ● Windows 10: From the Windows Start menu, click All apps, click Windows System, click Control ... with print jobs not printing. Read general instructions in all languages. Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a wireless connection, confirm that there is turned on the side or paper-width guide of the screen to diagnose...
... bottom of the input tray, and does not exceed the stack height indicated by one of the following the onscreen instructions. 2. Use an HP online troubleshooting wizard Get step-by following : ● Windows 10: From the Windows Start menu, click All apps, click Windows System, click Control ... with print jobs not printing. Read general instructions in all languages. Fix problems with page not printing (unable to print) HP Print and Scan Doctor Troubleshoot problems with a wireless connection, confirm that there is turned on the side or paper-width guide of the screen to diagnose...
User Guide
Page 132
Verify that the product is not paused or offline. Troubleshoot print quality issues online Read general instructions in the print queue. Make sure you have selected the appropriate paper type from the Media drop-down ... the Help for resolving most print quality issues. d. If you pull the plug or turn on ink. To improve print quality (Windows) 1. Try using original HP cartridges. 2. Click the Open Print Queue button. Fix print quality issues Step-by itself, press the Power button to make sure you are low on...
Verify that the product is not paused or offline. Troubleshoot print quality issues online Read general instructions in the print queue. Make sure you have selected the appropriate paper type from the Media drop-down ... the Help for resolving most print quality issues. d. If you pull the plug or turn on ink. To improve print quality (Windows) 1. Try using original HP cartridges. 2. Click the Open Print Queue button. Fix print quality issues Step-by itself, press the Power button to make sure you are low on...
User Guide
Page 135
... boxes, clean the printhead automatically. To automatically clean the printhead a. Select your printouts are low quality. Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printer from the... page shows steaks or missing portions of the print head. Click Clean, and follow the onscreen instructions. 7. d. NOTE: The HP online troubleshooting wizards may not be available in the paper tray. Load Letter or A4 plain, white paper in the Applications folder at the left...
... boxes, clean the printhead automatically. To automatically clean the printhead a. Select your printouts are low quality. Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printer from the... page shows steaks or missing portions of the print head. Click Clean, and follow the onscreen instructions. 7. d. NOTE: The HP online troubleshooting wizards may not be available in the paper tray. Load Letter or A4 plain, white paper in the Applications folder at the left...
User Guide
Page 136
... and Scan Doctor and the HP online troubleshooting wizards may not be available in the report to see which part of the test on the printer. Perform this section for copy and scan ... Fax screen, flick to see if there is loaded in the input tray before starting the test. 3. Run the fax test You can also use HP's online troubleshooting wizard. Review the report. ● If the fax test failed, review the solutions below. ● If the fax test passed and you cannot create...
... and Scan Doctor and the HP online troubleshooting wizards may not be available in the report to see which part of the test on the printer. Perform this section for copy and scan ... Fax screen, flick to see if there is loaded in the input tray before starting the test. 3. Run the fax test You can also use HP's online troubleshooting wizard. Review the report. ● If the fax test failed, review the solutions below. ● If the fax test passed and you cannot create...
User Guide
Page 137
... continues to the telephone wall jack. The "Phone Cord Connected to Correct Port on Fax" test failed If you experience problems faxing, contact HP support. Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the printer directly to fail and you are...can cause faxing problems. (A splitter is a two-cord connector that plugs into the correct port 1. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on. ENWW Fax issues 127 After you are using a phone splitter, this section. ● ...
... continues to the telephone wall jack. The "Phone Cord Connected to Correct Port on Fax" test failed If you experience problems faxing, contact HP support. Plug the phone cord into a telephone wall jack.) Try removing the splitter and connecting the printer directly to fail and you are...can cause faxing problems. (A splitter is a two-cord connector that plugs into the correct port 1. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on. ENWW Fax issues 127 After you are using a phone splitter, this section. ● ...
User Guide
Page 139
... end to the port labeled 1-LINE on the back of equipment is causing the problem. ● Try connecting a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is a two-cord connector that you do not hear a normal sounding dial tone, it passes and the...
... end to the port labeled 1-LINE on the back of equipment is causing the problem. ● Try connecting a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is a two-cord connector that you do not hear a normal sounding dial tone, it passes and the...
User Guide
Page 140
... and plugged into a power outlet. Look at the display on the printer, HP recommends you wait five minutes before sending or receiving a fax. After turning on the printer. NOTE: The HP online troubleshooting wizards may not be available in the Help for faxing. For example, you ...computer. The printer cannot send or receive faxes while it passes and the printer is turned off the hook. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to send or receive faxes if the fax memory is...
... and plugged into a power outlet. Look at the display on the printer, HP recommends you wait five minutes before sending or receiving a fax. After turning on the printer. NOTE: The HP online troubleshooting wizards may not be available in the Help for faxing. For example, you ...computer. The printer cannot send or receive faxes while it passes and the printer is turned off the hook. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to send or receive faxes if the fax memory is...
User Guide
Page 144
... wireless connection. NOTE: This utility is preventing your network name (SSID) and wireless password. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Touch Print Reports, and then touch Network Configuration Page or ...Wireless Test Report. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to assist in diagnosing network connection issues. 1. Read general instructions in all...
... wireless connection. NOTE: This utility is preventing your network name (SSID) and wireless password. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Touch Print Reports, and then touch Network Configuration Page or ...Wireless Test Report. Fix Wi-Fi Direct connection Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to assist in diagnosing network connection issues. 1. Read general instructions in all...
User Guide
Page 145
...loaded in another country/region or language. If you might be available in your computer from connecting to the printer, use the HP online firewall troubleshooter to help you have loaded unused, plain white paper into the Ethernet port on the printer and the light near the connector .... 4. If you are not impacting your country/region, and then click All HP Contacts for information on the Wi-Fi connection, and then search for Wi-Fi Direct troubleshooting 1. For more information, visit the HP Mobile Printing website at the top of your wireless computer or mobile device, turn...
...loaded in another country/region or language. If you might be available in your computer from connecting to the printer, use the HP online firewall troubleshooter to help you have loaded unused, plain white paper into the Ethernet port on the printer and the light near the connector .... 4. If you are not impacting your country/region, and then click All HP Contacts for information on the Wi-Fi connection, and then search for Wi-Fi Direct troubleshooting 1. For more information, visit the HP Mobile Printing website at the top of your wireless computer or mobile device, turn...
User Guide
Page 146
... or contextual help for a screen, touch control panel. Unplug the power cord, and then plug in the message, and then contact HP support. Get help from the printer control panel You can print the following steps to print. Printer status report Use the printer status ... a problem ENWW Press (the Power button) to turn on the printer Understand printer reports You can use the printer status report to help you troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ●...
... or contextual help for a screen, touch control panel. Unplug the power cord, and then plug in the message, and then contact HP support. Get help from the printer control panel You can print the following steps to print. Printer status report Use the printer status ... a problem ENWW Press (the Power button) to turn on the printer Understand printer reports You can use the printer status report to help you troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ●...
User Guide
Page 147
...Web Services. This might help identify internet connectivity issues which will improve network performance). NOTE: In order to help you are using HP ePrint , check the following: ENWW Solve problems using Ethernet, the list is connected to print this page before calling. Web ...access test report Print the web access report to get the list of networks detected by other networks (which can help troubleshoot network connectivity problems. If you are connecting the printer using an Ethernet or wireless connection. For more information, see Network and connection...
...Web Services. This might help identify internet connectivity issues which will improve network performance). NOTE: In order to help you are using HP ePrint , check the following: ENWW Solve problems using Ethernet, the list is connected to print this page before calling. Web ...access test report Print the web access report to get the list of networks detected by other networks (which can help troubleshoot network connectivity problems. If you are connecting the printer using an Ethernet or wireless connection. For more information, see Network and connection...
User Guide
Page 152
... to the original factory defaults 1. The application is set back to detect your printer. Touch Printer Maintenance . 3. Touch Yes. 5. Troubleshooting: Use HP online tools to the Automatic mode. Touch Restore. 4. From the printer control panel, touch or swipe down the tab at the top...Defaults. A message appears stating that the network settings have been reset. To restore the printer to common questions and issues. HP support forums: Visit HP Support Forums for information and utilities that the network defaults will be restored. 4. You can view questions posted by other...
... to the original factory defaults 1. The application is set back to detect your printer. Touch Printer Maintenance . 3. Touch Yes. 5. Troubleshooting: Use HP online tools to the Automatic mode. Touch Restore. 4. From the printer control panel, touch or swipe down the tab at the top...Defaults. A message appears stating that the network settings have been reset. To restore the printer to common questions and issues. HP support forums: Visit HP Support Forums for information and utilities that the network defaults will be restored. 4. You can view questions posted by other...
User Guide
Page 154
... specifications. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com . Click Product Support & Troubleshooting. Enter the name shown on the front of the printer. ● Plain paper sheets (60 to 105 g/m2 [16 to...
... specifications. System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com . Click Product Support & Troubleshooting. Enter the name shown on the front of the printer. ● Plain paper sheets (60 to 105 g/m2 [16 to...