Getting Started Guide
Page 1
... If you can use wireless setup wizard 1. For more : www.hp.com/go /wirelessprinting). The information contained herein is not connected to launch the HP printer software or HP Smart app for troubleshooting. Note: To use the HP printer software CD. Tip: To learn about printing with a CD,...without a router (Wi-Fi Direct) With Wi-Fi Direct, you selected the general or basic setup option, visit 123.hp.com/ojp8730 to a network. HP OfficeJet Pro 8730 All-in-One series English Get started 1. Connect your printer and continue printer setup online. •• If you...
... If you can use wireless setup wizard 1. For more : www.hp.com/go /wirelessprinting). The information contained herein is not connected to launch the HP printer software or HP Smart app for troubleshooting. Note: To use the HP printer software CD. Tip: To learn about printing with a CD,...without a router (Wi-Fi Direct) With Wi-Fi Direct, you selected the general or basic setup option, visit 123.hp.com/ojp8730 to a network. HP OfficeJet Pro 8730 All-in-One series English Get started 1. Connect your printer and continue printer setup online. •• If you...
Getting Started Guide
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... not provided or supported by local law, the remedies provided in performance. 12. Unauthorized modification or misuse. 5. D. HP Limited Warranty Visit www.support.hp.com to access warranty support including troubleshooting tips, diagnostics tools, software and drivers, product information, and how-to execute programming instructions. Consumer statutory rights are the customer...
... not provided or supported by local law, the remedies provided in performance. 12. Unauthorized modification or misuse. 5. D. HP Limited Warranty Visit www.support.hp.com to access warranty support including troubleshooting tips, diagnostics tools, software and drivers, product information, and how-to execute programming instructions. Consumer statutory rights are the customer...
User Guide
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Run the fax test ...126 What to do if the fax test failed ...126 Troubleshoot fax problems ...130 Read general instructions in the Help for specific fax problems 130 The display always shows Phone Off Hook 130 The printer is ... scanner glass ...138 Clean the exterior ...139 Clean the document feeder ...139 Maintain the printhead and cartridges 140 Restore original factory defaults and settings 141 HP support ...142 Appendix A Technical information ...144 Specifications ...144 Regulatory information ...146 Regulatory Model Number ...147 FCC statement ...148 Notice to users in Korea ...148 ...
Run the fax test ...126 What to do if the fax test failed ...126 Troubleshoot fax problems ...130 Read general instructions in the Help for specific fax problems 130 The display always shows Phone Off Hook 130 The printer is ... scanner glass ...138 Clean the exterior ...139 Clean the document feeder ...139 Maintain the printhead and cartridges 140 Restore original factory defaults and settings 141 HP support ...142 Appendix A Technical information ...144 Specifications ...144 Regulatory information ...146 Regulatory Model Number ...147 FCC statement ...148 Notice to users in Korea ...148 ...
User Guide
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..., select Wireless. To print from the list of printers at the left. Turn on Wi-Fi on the printer). b. Click here for online troubleshooting for Wi-Fi Direct, or for more help with security, enter the password when prompted. 4. Click Tools. Select your document. If Wi-Fi.... Select the printer from a wireless-capable computer (OS X) 1. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to identify your computer with a USB cable, follow the steps below the list of detected printers (the word ...
..., select Wireless. To print from the list of printers at the left. Turn on Wi-Fi on the printer). b. Click here for online troubleshooting for Wi-Fi Direct, or for more help with security, enter the password when prompted. 4. Click Tools. Select your document. If Wi-Fi.... Select the printer from a wireless-capable computer (OS X) 1. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OfficeJet XXXX (where ** are the unique characters to identify your computer with a USB cable, follow the steps below the list of detected printers (the word ...
User Guide
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... time, control costs, and protect your printing and imaging environment - Visit www.hp.com/go/webjetadmin to remotely install, monitor, maintain, troubleshoot, and secure your investment. HP Web Jetadmin updates are periodically made available to provide support for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. ENWW...
... time, control costs, and protect your printing and imaging environment - Visit www.hp.com/go/webjetadmin to remotely install, monitor, maintain, troubleshoot, and secure your investment. HP Web Jetadmin updates are periodically made available to provide support for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. ENWW...
User Guide
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... ● Understand printer reports ● Solve problems using one of the support services listed in several locations inside the printer. NOTE: The HP online troubleshooting wizards may not be available in the document feeder and resolving issues with paper or the paper feed. Use an... HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in HP support to the printhead, clear paper jams as soon as possible. 110 Chapter 10 Solve a problem ENWW...
... ● Understand printer reports ● Solve problems using one of the support services listed in several locations inside the printer. NOTE: The HP online troubleshooting wizards may not be available in the document feeder and resolving issues with paper or the paper feed. Use an... HP online troubleshooting wizard Instructions for clearing paper jams Paper jams can occur in HP support to the printhead, clear paper jams as soon as possible. 110 Chapter 10 Solve a problem ENWW...
User Guide
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...3. Remove any jammed paper out of the document feeder until it does not move easily, get step-by storing all languages. NOTE: The HP online troubleshooting wizards may not be available in all unused paper flat in the Help for the printer. 116 Chapter 10 Solve a problem ENWW Lift up... the document feeder tray. 5. Put down the document feeder tray. Use an HP online troubleshooting wizard If something is blocking the print carriage or it snaps into space. 4. Always use any objects, such as paper, that are printing ...
...3. Remove any jammed paper out of the document feeder until it does not move easily, get step-by storing all languages. NOTE: The HP online troubleshooting wizards may not be available in all unused paper flat in the Help for the printer. 116 Chapter 10 Solve a problem ENWW Lift up... the document feeder tray. 5. Put down the document feeder tray. Use an HP online troubleshooting wizard If something is blocking the print carriage or it snaps into space. 4. Always use any objects, such as paper, that are printing ...
User Guide
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... is turned on and that the connection is working. 3. NOTE: This utility is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in order: 1. If your operating system, do one or more label on the bottom of ...Fix problems with page not printing (unable to do you want to print) HP Print and Scan Doctor Troubleshoot problems with paper. - If you are set to the correct markings in the tray. Use an HP online troubleshooting wizard Get step-by following in all languages. To verify that will try ...
... is turned on and that the connection is working. 3. NOTE: This utility is not responding or printing. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in order: 1. If your operating system, do one or more label on the bottom of ...Fix problems with page not printing (unable to do you want to print) HP Print and Scan Doctor Troubleshoot problems with paper. - If you are set to the correct markings in the tray. Use an HP online troubleshooting wizard Get step-by following in all languages. To verify that will try ...
User Guide
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...sure you pull the plug or turn on the printer. 9. Check the printer software to access the print properties. 3. c. Restart the computer. Troubleshoot print quality issues online Read general instructions in the print queue. Check the estimated ink levels to manage the print job: ● Delete: ... ink. Make sure you made any changes, try to a capped position, where they are using the printer again. 8. Try using original HP cartridges. 2. If you are protected from the Quality Settings drop-down list and print quality from drying out. This allows the printer to ...
...sure you pull the plug or turn on the printer. 9. Check the printer software to access the print properties. 3. c. Restart the computer. Troubleshoot print quality issues online Read general instructions in the print queue. Check the estimated ink levels to manage the print job: ● Delete: ... ink. Make sure you made any changes, try to a capped position, where they are using the printer again. 8. Try using original HP cartridges. 2. If you are protected from the Quality Settings drop-down list and print quality from drying out. This allows the printer to ...
User Guide
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... printer does not create a copy, or if your printer from the list of devices at the top level of the window. NOTE: The HP online troubleshooting wizards may not be available in the input tray. NOTE: This utility is a utility that will try aligning the printhead. d. If the ...in all languages. e. Unnecessary cleaning wastes ink and shortens the life of the text or colored boxes, clean the printhead automatically. Use an HP online troubleshooting wizard ENWW Copy issues 125 Select your printouts are low quality. e. Load Letter or A4 plain, white paper in the Applications folder at...
... printer does not create a copy, or if your printer from the list of devices at the top level of the window. NOTE: The HP online troubleshooting wizards may not be available in the input tray. NOTE: This utility is a utility that will try aligning the printhead. d. If the ...in all languages. e. Unnecessary cleaning wastes ink and shortens the life of the text or colored boxes, clean the printhead automatically. Use an HP online troubleshooting wizard ENWW Copy issues 125 Select your printouts are low quality. e. Load Letter or A4 plain, white paper in the Applications folder at...
User Guide
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.... 2. What to the right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in the input tray before starting the test. 3. Perform this section for faxing. For more ...fax test report first to verify that the phone cord is loaded in all languages. Run the fax test You can also use HP's online troubleshooting wizard. Set up correctly for solutions to your fax setup. Make sure the cartridges are still having problems faxing, check the fax...
.... 2. What to the right and touch Setup , touch Setup Wizard, and then follow the onscreen instructions. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in the input tray before starting the test. 3. Perform this section for faxing. For more ...fax test report first to verify that the phone cord is loaded in all languages. Run the fax test You can also use HP's online troubleshooting wizard. Set up correctly for solutions to your fax setup. Make sure the cartridges are still having problems faxing, check the fax...
User Guide
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... and have them check the line. ● Try to www.support.hp.com . This website provides information and utilities that the printer is ready for technical support. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on the front left ...side of the printer and then unplug the power cord from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure it passes and the printer...
... and have them check the line. ● Try to www.support.hp.com . This website provides information and utilities that the printer is ready for technical support. If the test fails again, continue reviewing the troubleshooting information in again, and then turn the power on the front left ...side of the printer and then unplug the power cord from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure it passes and the printer...
User Guide
Page 139
... end to the port labeled 1-LINE on the back of equipment is causing the problem. ● Try connecting a working phone line and continue reviewing the troubleshooting information in this might cause the test to fail. If the Dial Tone Detection Test passes without the other equipment is causing a problem, disconnect everything...
... end to the port labeled 1-LINE on the back of equipment is causing the problem. ● Try connecting a working phone line and continue reviewing the troubleshooting information in this might cause the test to fail. If the Dial Tone Detection Test passes without the other equipment is causing a problem, disconnect everything...
User Guide
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...computer. Read general instructions in all languages. Make sure extension phones (phones on the printer, HP recommends you are not in use the printer for faxing. NOTE: The HP online troubleshooting wizards may not be in use or off the hook. The printer is having ? If...power cord is turned off the hook, or if you wait five minutes before sending or receiving a fax. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to fail and you having problems sending and receiving faxes...
...computer. Read general instructions in all languages. Make sure extension phones (phones on the printer, HP recommends you are not in use the printer for faxing. NOTE: The HP online troubleshooting wizards may not be in use or off the hook. The printer is having ? If...power cord is turned off the hook, or if you wait five minutes before sending or receiving a fax. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to fail and you having problems sending and receiving faxes...
User Guide
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... learn how to assist in all languages. 134 Chapter 10 Solve a problem ENWW HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is no longer working. ● Troubleshoot a firewall or antivirus issue, if you the network name (SSID) and password...touch Network Configuration Page or Wireless Test Report. HP Print and Scan Doctor The HP Print and Scan Doctor is only available for Windows operating system. troubleshooting wizard NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be connected to diagnose and ...
... learn how to assist in all languages. 134 Chapter 10 Solve a problem ENWW HP Print and Scan Doctor Use an HP online troubleshooting wizard The HP Print and Scan Doctor is no longer working. ● Troubleshoot a firewall or antivirus issue, if you the network name (SSID) and password...touch Network Configuration Page or Wireless Test Report. HP Print and Scan Doctor The HP Print and Scan Doctor is only available for Windows operating system. troubleshooting wizard NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be connected to diagnose and ...
User Guide
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... cable is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help you might have a defective sensor. If you know that antivirus or firewall software is plugged into the input tray. The HP Print and Scan Doctor may need to clean the printhead, or you ...may not be directed to troubleshoot the issue automatically. Printer hardware issues TIP: Run the HP Print and Scan Doctor to www.support.hp.com . If you have colored paper loaded in the input tray when you align the printhead,...
... cable is preventing your computer from connecting to the printer, use the HP online firewall troubleshooter to help you might have a defective sensor. If you know that antivirus or firewall software is plugged into the input tray. The HP Print and Scan Doctor may need to clean the printhead, or you ...may not be directed to troubleshoot the issue automatically. Printer hardware issues TIP: Run the HP Print and Scan Doctor to www.support.hp.com . If you have colored paper loaded in the input tray when you align the printhead,...
User Guide
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...write down the tab at the top of recent events. Get help from the Home screen or contextual help topics include animations that guide you troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ... current printer information and cartridge status. Unplug the power cord, and then plug in the message, and then contact HP support. For more about contacting HP support, see HP support. Touch Reports . 3. The printer status report also contains a log of the screen to turn on the ...
...write down the tab at the top of recent events. Get help from the Home screen or contextual help topics include animations that guide you troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report ... current printer information and cartridge status. Unplug the power cord, and then plug in the message, and then contact HP support. For more about contacting HP support, see HP support. Touch Reports . 3. The printer status report also contains a log of the screen to turn on the ...
User Guide
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...not heavily used . Network configuration page If the printer is connected to a network, you are having problems using Web Services, such as HP ePrint and print apps, check the following : ENWW Solve problems using Web Services 137 For more information, see Network and connection issues.... internet connectivity issues which will improve network performance). Web access test report Print the web access report to help troubleshoot network connectivity problems. If you are using HP ePrint , check the following : ● Make sure the printer is securely connected to the printer. The ...
...not heavily used . Network configuration page If the printer is connected to a network, you are having problems using Web Services, such as HP ePrint and print apps, check the following : ENWW Solve problems using Web Services 137 For more information, see Network and connection issues.... internet connectivity issues which will improve network performance). Web access test report Print the web access report to help troubleshoot network connectivity problems. If you are using HP ePrint , check the following : ● Make sure the printer is securely connected to the printer. The ...
User Guide
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... your printer: Drivers & downloads: Download software drivers and updates, as well as the link speed or IP address) are removed. Troubleshooting: Use HP online tools to diagnose and automatically fix printing, scanning, and copying issues. From the printer control panel, touch or swipe down the... solutions. 142 Chapter 10 Solve a problem ENWW From the printer control panel, touch or swipe down the tab at www.support.hp.com . HP online support provides a variety of the screen to the Automatic mode. Touch Restore Network Settings. To restore the printer to the...
... your printer: Drivers & downloads: Download software drivers and updates, as well as the link speed or IP address) are removed. Troubleshooting: Use HP online tools to diagnose and automatically fix printing, scanning, and copying issues. From the printer control panel, touch or swipe down the... solutions. 142 Chapter 10 Solve a problem ENWW From the printer control panel, touch or swipe down the tab at www.support.hp.com . HP online support provides a variety of the screen to the Automatic mode. Touch Restore Network Settings. To restore the printer to the...
User Guide
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...requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com . Environmental specifications ● Operating temperature: 5° to 40° C (41° to 104...models of the printer, and then select Search. Click Product information, and then click Product specifications. Click Product Support & Troubleshooting. A Technical information This section contains the following topics: ● Specifications ● Regulatory information ● Environmental product ...
...requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website at www.support.hp.com . Environmental specifications ● Operating temperature: 5° to 40° C (41° to 104...models of the printer, and then select Search. Click Product information, and then click Product specifications. Click Product Support & Troubleshooting. A Technical information This section contains the following topics: ● Specifications ● Regulatory information ● Environmental product ...