Introductory Information
Page 5
... liable for HP products and services are expected to have the appropriate technical training and experience necessary to be aware of hazards to which you may request a printed copy from the appropriate webpage given above under "Where is the user guide? The printer uses water-based HP Latex Inks to your printer: site preparation guide, site preparation checklist, installation guide, introductory information (this document), user guide, legal information...
... liable for HP products and services are expected to have the appropriate technical training and experience necessary to be aware of hazards to which you may request a printed copy from the appropriate webpage given above under "Where is the user guide? The printer uses water-based HP Latex Inks to your printer: site preparation guide, site preparation checklist, installation guide, introductory information (this document), user guide, legal information...
Introductory Information
Page 10
.../latex3600/manuals ● http://www.hp.com/go/latex3800/manuals Printer software The HP Internal Print Server is provided with the printer and should be run on ink [Color] cartridge is missing [Color] cartridge is non-HP ink [Color] cartridge is out of ink [Color] printhead is already installed in the printer's built-in computer. Replace the cartridge. It displays printer status and history in detail, and helps you have followed the recommendation but the problem persists, call your service representative...
.../latex3600/manuals ● http://www.hp.com/go/latex3800/manuals Printer software The HP Internal Print Server is provided with the printer and should be run on ink [Color] cartridge is missing [Color] cartridge is non-HP ink [Color] cartridge is out of ink [Color] printhead is already installed in the printer's built-in computer. Replace the cartridge. It displays printer status and history in detail, and helps you have followed the recommendation but the problem persists, call your service representative...
Introductory Information
Page 11
.... Be ready to continue working . English Message or code Checking file system Checking printer Clean drop detector spittoon Cleaner roll jam Color calibration canceled because of scanning errors Connecting Connecting printer, please wait Disconnected FW upgrade post actions Ink drying Ink system not ready to print Job canceled due to contact your service representative. Pull out the printhead cleaning roll assembly, raise the pinchwheels, wind the roll forward manually, then lower the...
.... Be ready to continue working . English Message or code Checking file system Checking printer Clean drop detector spittoon Cleaner roll jam Color calibration canceled because of scanning errors Connecting Connecting printer, please wait Disconnected FW upgrade post actions Ink drying Ink system not ready to print Job canceled due to contact your service representative. Pull out the printhead cleaning roll assembly, raise the pinchwheels, wind the roll forward manually, then lower the...
Introductory Information
Page 12
.... English Message or code Printer cannot carry on printing Printer cannot cool down after printing. If the ambient temperature is within the normal range. Align the printheads. Replace the cartridge. The printer is within the normal range, this problem may be caused by holes in the IPS Starting Substrate jam: remove substrate Substrate may need to run a diagnostic to replace the printhead cleaning roll very soon. See the user guide...
.... English Message or code Printer cannot carry on printing Printer cannot cool down after printing. If the ambient temperature is within the normal range. Align the printheads. Replace the cartridge. The printer is within the normal range, this problem may be caused by holes in the IPS Starting Substrate jam: remove substrate Substrate may need to run a diagnostic to replace the printhead cleaning roll very soon. See the user guide...
Legal Information
Page 6
... the right telephone numbers in your location, see Printer Messages in the Internal Print Server window, note it down; see http://support.hp.com. If there is available to you by the Internal Print Server when you are using, and its version number - Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. If you have a problem directly related to an ink supply component (printhead, ink cartridge), please have...
... the right telephone numbers in your location, see Printer Messages in the Internal Print Server window, note it down; see http://support.hp.com. If there is available to you by the Internal Print Server when you are using, and its version number - Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. If you have a problem directly related to an ink supply component (printhead, ink cartridge), please have...
Legal Information
Page 16
... side only, certain personally identifiable information such as user name, as well as required or permitted by following the instructions in response to receive additional services and/or under which You are situated (including the European Union), but Symantec has taken steps so that the collected information, if transferred, receives an adequate level of the Licensed Software...
... side only, certain personally identifiable information such as user name, as well as required or permitted by following the instructions in response to receive additional services and/or under which You are situated (including the European Union), but Symantec has taken steps so that the collected information, if transferred, receives an adequate level of the Licensed Software...
User Guide
Page 6
... Ink cartridges ...408 Printheads ...409 Printhead cleaning roll errors ...414 14 Troubleshoot other issues ...415 The printer does not start ...415 The printer does not print ...415 The printer cannot be restarted from the Internal Print Server 415 The printer seems slow ...415 Request to reinitialize the carriage ...416 The Internal Print Server cannot detect the printer ...416 Print Care spontaneously restarts ...416 Color calibration fails ...416 15 When you need help...
... Ink cartridges ...408 Printheads ...409 Printhead cleaning roll errors ...414 14 Troubleshoot other issues ...415 The printer does not start ...415 The printer does not print ...415 The printer cannot be restarted from the Internal Print Server 415 The printer seems slow ...415 Request to reinitialize the carriage ...416 The Internal Print Server cannot detect the printer ...416 Print Care spontaneously restarts ...416 Color calibration fails ...416 15 When you need help...
User Guide
Page 34
... Printhead alignment ● Printhead cleaning ● Replace printheads ● Replace cleaning roll kit ● Advance calibration ● Enable/Disable collector The Help menu ● About ● User's guide ● Contact HP ● HP Remote Support Printer status and alerts The Internal Print Server displays the general status of alerts: Printer status ● ● Errors: When the printer is unable to print. The printer can communicate the following types of the printer, the maintenance status, the loaded substrate, and the ink system. The File menu ● Add New...
... Printhead alignment ● Printhead cleaning ● Replace printheads ● Replace cleaning roll kit ● Advance calibration ● Enable/Disable collector The Help menu ● About ● User's guide ● Contact HP ● HP Remote Support Printer status and alerts The Internal Print Server displays the general status of alerts: Printer status ● ● Errors: When the printer is unable to print. The printer can communicate the following types of the printer, the maintenance status, the loaded substrate, and the ink system. The File menu ● Add New...
User Guide
Page 36
... printer computer before installing the new IPS version. 1. Remove the Internal Printer Server software via the Windows control panel, click the Uninstall button. 4. This deletes any current job in the Windows control panel. 3. Install IPS Services. Then select the downloaded file and click Update. Update the Internal Print Server and HP IPS Services IMPORTANT: It is listed in Programs and Features in the queue except ripped files. 5. Remove the HP IPS Services and/or ProxyService software via the Windows control panel. Run the Setup.exe file...
... printer computer before installing the new IPS version. 1. Remove the Internal Printer Server software via the Windows control panel, click the Uninstall button. 4. This deletes any current job in the Windows control panel. 3. Install IPS Services. Then select the downloaded file and click Update. Update the Internal Print Server and HP IPS Services IMPORTANT: It is listed in Programs and Features in the queue except ripped files. 5. Remove the HP IPS Services and/or ProxyService software via the Windows control panel. Run the Setup.exe file...
User Guide
Page 47
... vinyl from the printer's built-in computer: C:\Users\hplatex\Documents\HP IPS \InkTrespassingCheck\Ink_trespassing_check.pdf. 7. Stick it . 2. Obtain the test file from the platen. 10. Print the test file using the number of passes and substrate preset that you want to check. 5. Clean the print zone, see Clean the print zone on it), the tested substrate is non-porous and may be used only with this guide. ● If the...
... vinyl from the printer's built-in computer: C:\Users\hplatex\Documents\HP IPS \InkTrespassingCheck\Ink_trespassing_check.pdf. 7. Stick it . 2. Obtain the test file from the platen. 10. Print the test file using the number of passes and substrate preset that you want to check. 5. Clean the print zone, see Clean the print zone on it), the tested substrate is non-porous and may be used only with this guide. ● If the...
User Guide
Page 108
... IPS (Substrate > Optimize for advanced users only. 5. Supported types are: Front-lit Substrate, Vinyl, Wallpaper and PVC Banner. Tiling optimization for tiling, then select the required substrate from the Add New Substrate wizard) and adjust the settings manually. Optimize for tiling Optimize for tiling improves color consistency, specifically for tiling applications within a printer, within a single job, and within the same substrate roll...
... IPS (Substrate > Optimize for advanced users only. 5. Supported types are: Front-lit Substrate, Vinyl, Wallpaper and PVC Banner. Tiling optimization for tiling, then select the required substrate from the Add New Substrate wizard) and adjust the settings manually. Optimize for tiling Optimize for tiling improves color consistency, specifically for tiling applications within a printer, within a single job, and within the same substrate roll...
User Guide
Page 142
... roll will not print when the roll has been 100% used . The printer will last approximately 40 liters; TIP: You should be ordered in the normal operation of the printer to replace the roll at a usage level of printing, on printhead check and clean, and so on page 428). However, a small proportion of 63,360 nozzles, and an HP Latex Optimizer printhead with a total of...
... roll will not print when the roll has been 100% used . The printer will last approximately 40 liters; TIP: You should be ordered in the normal operation of the printer to replace the roll at a usage level of printing, on printhead check and clean, and so on page 428). However, a small proportion of 63,360 nozzles, and an HP Latex Optimizer printhead with a total of...
User Guide
Page 186
...User clean Ink collector User daily maintenance Ink collector User 40 liter maintenance Ink collector User 500 liter maintenance Ink collector Contact your maintenance support rep. Full printer inspection Contact your printer and included in the Printer Maintenance Kit 178 Chapter 9 Hardware maintenance ENWW Cleaning kit User maintenance kit Service maintenance kit Textile service maintenance kit User up-time kit Reseller uptime kit X X X X X X X X X X X X HP Latex 3x00 Printer Series maintenance kits and tools Name HP Latex 3x00 Series Cleaning Kit Part number...
...User clean Ink collector User daily maintenance Ink collector User 40 liter maintenance Ink collector User 500 liter maintenance Ink collector Contact your maintenance support rep. Full printer inspection Contact your printer and included in the Printer Maintenance Kit 178 Chapter 9 Hardware maintenance ENWW Cleaning kit User maintenance kit Service maintenance kit Textile service maintenance kit User up-time kit Reseller uptime kit X X X X X X X X X X X X HP Latex 3x00 Printer Series maintenance kits and tools Name HP Latex 3x00 Series Cleaning Kit Part number...
User Guide
Page 198
... Maintenance operation Cross-reference Part number and/or description Replace the rocker pad Replace the rocker pads on page 342 Clean the scan axis encoder Clean the scan axis encoder on page 356 Clean lint-free cloth dampened with your printer sensors on page 233 Empty the condensation collector bottle Empty the condensation collector bottle on page 203 Empty printhead cleaning waste bottle Empty the printhead cleaning waste bottle on page 347 Clean...
... Maintenance operation Cross-reference Part number and/or description Replace the rocker pad Replace the rocker pads on page 342 Clean the scan axis encoder Clean the scan axis encoder on page 356 Clean lint-free cloth dampened with your printer sensors on page 233 Empty the condensation collector bottle Empty the condensation collector bottle on page 203 Empty printhead cleaning waste bottle Empty the printhead cleaning waste bottle on page 347 Clean...
User Guide
Page 336
... printing. 328 Chapter 9 Hardware maintenance ENWW Ensure that you are allowed to replace an e-cabinet fuse 1. Replace an e-cabinet fuse 1. Turn off the printer in this specific area of trapped fingers Hazardous moving part For more safety information, see Turn the printer off on page 2 Electric shock hazard CAUTION: Do not attempt to be replaced. 3. Ensure that the printer is included in the HP Latex...
... printing. 328 Chapter 9 Hardware maintenance ENWW Ensure that you are allowed to replace an e-cabinet fuse 1. Replace an e-cabinet fuse 1. Turn off the printer in this specific area of trapped fingers Hazardous moving part For more safety information, see Turn the printer off on page 2 Electric shock hazard CAUTION: Do not attempt to be replaced. 3. Ensure that the printer is included in the HP Latex...
User Guide
Page 373
...: excessive web tension preventing its track. The unit stops if it was caused by either disabling, powering off, setting to zero-speed manual mode, or pressing an emergency stop button(s) pressed. If it detects other jumbo-unit-specific issues which do not trigger printer system errors. The printer also reports system errors when it has, the printer automatically stops, and reports a system error. Identify whether or not the error was a top limit switch that...
...: excessive web tension preventing its track. The unit stops if it was caused by either disabling, powering off, setting to zero-speed manual mode, or pressing an emergency stop button(s) pressed. If it detects other jumbo-unit-specific issues which do not trigger printer system errors. The printer also reports system errors when it has, the printer automatically stops, and reports a system error. Identify whether or not the error was a top limit switch that...
User Guide
Page 375
... the printer is a problem with the main roller actuator system To troubleshoot: 1. d. Use the same menu to lower the carriage beams to cool down. The substrate has jammed in normal mode. c. Remove all the obstructions, call HP support. If the error was caused by excessive tension in the substrate web: IMPORTANT: To avoid any of the jumbo unit counterweight bars. f. b. Use Print Care to remove all substrate...
... the printer is a problem with the main roller actuator system To troubleshoot: 1. d. Use the same menu to lower the carriage beams to cool down. The substrate has jammed in normal mode. c. Remove all the obstructions, call HP support. If the error was caused by excessive tension in the substrate web: IMPORTANT: To avoid any of the jumbo unit counterweight bars. f. b. Use Print Care to remove all substrate...
User Guide
Page 433
... printhead cleaning roll soon. Color calibration cancelled because of a job after printing it . The firmware update is connecting to clean the ink deposits. Be ready to lack of the Internal Print Server computer. Check that the three-phase power supply is working and that the three-phase power supply is working . The printhead replacement process was unsuccessful. The Internal Print Server is being performed. See HP Customer Care Centers on page 238. The printer...
... printhead cleaning roll soon. Color calibration cancelled because of a job after printing it . The firmware update is connecting to clean the ink deposits. Be ready to lack of the Internal Print Server computer. Check that the three-phase power supply is working and that the three-phase power supply is working . The printhead replacement process was unsuccessful. The Internal Print Server is being performed. See HP Customer Care Centers on page 238. The printer...
User Guide
Page 434
... output units. The printer is in sleep mode. If the problem persists, run a subsystem diagnostic to confirm that fuse replacement is ready to finish the printer's start-up Substrate jam: remove substrate Substrate may have been activated. Remove the printhead. Reseat the ink cartridge. The printer is being detected while starting up. Check that the emergency stops are not activated. Table A-1 Text messages (continued) Message Printing Ready Remove {color} printhead Replace {color} cartridge Replace {color} printhead Replace aerosol filter Reseat {color} cartridge...
... output units. The printer is in sleep mode. If the problem persists, run a subsystem diagnostic to confirm that fuse replacement is ready to finish the printer's start-up Substrate jam: remove substrate Substrate may have been activated. Remove the printhead. Reseat the ink cartridge. The printer is being detected while starting up. Check that the emergency stops are not activated. Table A-1 Text messages (continued) Message Printing Ready Remove {color} printhead Replace {color} cartridge Replace {color} printhead Replace aerosol filter Reseat {color} cartridge...
User Guide
Page 435
... the instructions in manual mode or the printer Internal Print Server arrow buttons). Check that the emergency stops are up to continue printing. ENWW 427 If the problem persists, run substrate path mechanics diagnostics if problem persists. 51.01.00:92 The main window is not closed. Also perform the carriage-rail cleaning process (see Clean the carriage rails and replace the oiler foams on page 207...
... the instructions in manual mode or the printer Internal Print Server arrow buttons). Check that the emergency stops are up to continue printing. ENWW 427 If the problem persists, run substrate path mechanics diagnostics if problem persists. 51.01.00:92 The main window is not closed. Also perform the carriage-rail cleaning process (see Clean the carriage rails and replace the oiler foams on page 207...