Getting Started Guide
Page 1
..., see the User Guide. 1 Locate or download the software installation files." NOTE: During software installation, select the option to the wireless network. 2. Touch Wireless Menu, and then touch Wireless Setup Wizard. If an IP address is not listed. 3. To connect the printer to a wireless (Wi-Fi) network, make sure that the printer, access point, and computer are turned on and that is connected to enter the passphrase, and then touch the OK button. 4. A USB cable will be required. 3. To print from...
..., see the User Guide. 1 Locate or download the software installation files." NOTE: During software installation, select the option to the wireless network. 2. Touch Wireless Menu, and then touch Wireless Setup Wizard. If an IP address is not listed. 3. To connect the printer to a wireless (Wi-Fi) network, make sure that the printer, access point, and computer are turned on and that is connected to enter the passphrase, and then touch the OK button. 4. A USB cable will be required. 3. To print from...
Getting Started Guide
Page 2
... software installation file downloaded from printer support Web site (Windows and OS X) 1. Continue with "6. Follow the on the bottom left, and select M125, M126, M127, or M128 using a USB cable • Connect through a network • Help me set up a first-time wireless connection NOTE: When connecting through a network, the easiest way to detect the printer is to install the software. 4. Follow the on the computer and launch the file named SETUP.EXE. 3. Readiris Pro for your printer model...
... software installation file downloaded from printer support Web site (Windows and OS X) 1. Continue with "6. Follow the on the bottom left, and select M125, M126, M127, or M128 using a USB cable • Connect through a network • Help me set up a first-time wireless connection NOTE: When connecting through a network, the easiest way to detect the printer is to install the software. 4. Follow the on the computer and launch the file named SETUP.EXE. 3. Readiris Pro for your printer model...
Getting Started Guide
Page 3
...• Network Setup • Wireless Menu • Wireless Direct 2. Review and accept the terms of the User Guide. 7.2 HP Wireless Direct (nw, rnw, and fw wireless models only) HP Wireless Direct enables close-proximity printing from a wireless mobile device directly to an HP Wireless Direct-enabled printer without requiring a connection to a network or the Internet. From the mobile device, turn on the printer control panel, touch the Web Services button. 2. Enable HP Web Services LCD control panel 1. Touch the Enable Web Services button. 7. Mobile and wireless printing...
...• Network Setup • Wireless Menu • Wireless Direct 2. Review and accept the terms of the User Guide. 7.2 HP Wireless Direct (nw, rnw, and fw wireless models only) HP Wireless Direct enables close-proximity printing from a wireless mobile device directly to an HP Wireless Direct-enabled printer without requiring a connection to a network or the Internet. From the mobile device, turn on the printer control panel, touch the Web Services button. 2. Enable HP Web Services LCD control panel 1. Touch the Enable Web Services button. 7. Mobile and wireless printing...
Getting Started Guide
Page 5
... printer control panel to access help for the printer, go to the telephone port on the back of the wireless network. To find the printer IP, see "Find the printer IP address." It is not connected. Use a setting in the ping pane. For Windows, the User Guide is set to the computer during the recommended software installation. Also make sure that the printer Rings to Answer setting is copied to the correct distinctive ring setting. Troubleshooting User Guide...
... printer control panel to access help for the printer, go to the telephone port on the back of the wireless network. To find the printer IP, see "Find the printer IP address." It is not connected. Use a setting in the ping pane. For Windows, the User Guide is set to the computer during the recommended software installation. Also make sure that the printer Rings to Answer setting is copied to the correct distinctive ring setting. Troubleshooting User Guide...
User Guide
Page 7
... disable the Very Low settings 64 Replace the toner cartridge ...66 8 Solve problems ...69 Control panel help system (touchscreen models only 70 Interpret control-panel light patterns (LED model only 71 Print information pages ...73 Configuration page ...73 Supplies status page ...73 Restore the factory-set defaults ...75 Solve paper feed or jam problems ...76 The product does not pick up paper 76 The product picks up multiple sheets of paper 76 Frequent or recurring paper jams ...76 Prevent paper jams ...78 Clear jams from the input tray ...79 Clear jams...
... disable the Very Low settings 64 Replace the toner cartridge ...66 8 Solve problems ...69 Control panel help system (touchscreen models only 70 Interpret control-panel light patterns (LED model only 71 Print information pages ...73 Configuration page ...73 Supplies status page ...73 Restore the factory-set defaults ...75 Solve paper feed or jam problems ...76 The product does not pick up paper 76 The product picks up multiple sheets of paper 76 Frequent or recurring paper jams ...76 Prevent paper jams ...78 Clear jams from the input tray ...79 Clear jams...
User Guide
Page 18
... Setup menu Moves the cursor to the left or scrolls through menu options Confirms a setting or an action to proceed Moves the cursor to the right or scrolls through menu options Turns the product on or off Clears settings, cancels the current job, or exits the current menu Opens the Copy Settings menu Adjusts the darkness setting for the current copy job Sets the number of copies Returns to the previous screen Starts a copy job Opens the Web Services menu Use...
... Setup menu Moves the cursor to the left or scrolls through menu options Confirms a setting or an action to proceed Moves the cursor to the right or scrolls through menu options Turns the product on or off Clears settings, cancels the current job, or exits the current menu Opens the Copy Settings menu Adjusts the darkness setting for the current copy job Sets the number of copies Returns to the previous screen Starts a copy job Opens the Web Services menu Use...
User Guide
Page 66
... is connected, some features might not be password-protected. Print tab Provides the ability to change default print settings from your HP product group, and then click the HP Device Toolbox item. HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. ● Print Quality: Change the default print-quality settings for the product. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Tab...
... is connected, some features might not be password-protected. Print tab Provides the ability to change default print settings from your HP product group, and then click the HP Device Toolbox item. HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. ● Print Quality: Change the default print-quality settings for the product. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Tab...
User Guide
Page 79
...; Print information pages ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ● Clear jams in the document feeder ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems Go to www.hp.com/support for your product: ● Solve problems. ● Download software updates. ●...
...; Print information pages ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ● Clear jams in the document feeder ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems Go to www.hp.com/support for your product: ● Solve problems. ● Download software updates. ●...
User Guide
Page 81
... data. The product is in low power mode. The product is processing a cleaning page. Action Press the power button to receive a print job. The status lights cycle during the formatter initialization period or when the product is receiving or processing a print job. The product should enter the ready state when the initialization period is required. Wait for "light blinking" Table 8-2 Control-panel light patterns Light status Error code All lights are off. ENWW Interpret control-panel light...
... data. The product is in low power mode. The product is processing a cleaning page. Action Press the power button to receive a print job. The status lights cycle during the formatter initialization period or when the product is receiving or processing a print job. The product should enter the ready state when the initialization period is required. Wait for "light blinking" Table 8-2 Control-panel light patterns Light status Error code All lights are off. ENWW Interpret control-panel light...
User Guide
Page 83
... problems with the product. Release the Cancel button. The supplies status page prints after the configuration page prints. Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup button. 2. From the product control panel, press and hold the Cancel button for 10 seconds. 2. On the product control panel, press the Setup button. 2. From the product control panel, press the Setup button. 2. Release the Cancel button. Configuration page The configuration page lists current product settings and properties. Open the following : LED control panel...
... problems with the product. Release the Cancel button. The supplies status page prints after the configuration page prints. Touchscreen control panel 1. From the Home screen on the product control panel, touch the Setup button. 2. From the product control panel, press and hold the Cancel button for 10 seconds. 2. On the product control panel, press the Setup button. 2. From the product control panel, press the Setup button. 2. Release the Cancel button. Configuration page The configuration page lists current product settings and properties. Open the following : LED control panel...
User Guide
Page 102
... toner cartridge. ● If the imaging drum does not appear to remove the page from the product, and verify that meets HP specifications Use different paper if you see if these steps resolved the issue. Discard the page that prints. Print a few pages to see any scratches, fingerprints, or other damage on the imaging drum can cause print-quality problems. ● If you are having any of toner are prompted. 5. Open the Service menu. 3. Check...
... toner cartridge. ● If the imaging drum does not appear to remove the page from the product, and verify that meets HP specifications Use different paper if you see if these steps resolved the issue. Discard the page that prints. Print a few pages to see any scratches, fingerprints, or other damage on the imaging drum can cause print-quality problems. ● If you are having any of toner are prompted. 5. Open the Service menu. 3. Check...
User Guide
Page 108
... lightness/darkness setting If the fax output is too light or too dark, check the lightness/darkness setting to accept the errors in the transmission. LCD control panel 1. Select Service, and then select Fax Service. 3. Light/Dark. 4. From the Home screen on the product control panel, touch the Setup 2. Select Fax Send Setup, and then select Def. Select Lighter/Darker, and then adjust the setting for your fax job. The factory-set default...
... lightness/darkness setting If the fax output is too light or too dark, check the lightness/darkness setting to accept the errors in the transmission. LCD control panel 1. Select Service, and then select Fax Service. 3. Light/Dark. 4. From the Home screen on the product control panel, touch the Setup 2. Select Fax Send Setup, and then select Def. Select Lighter/Darker, and then adjust the setting for your fax job. The factory-set default...
User Guide
Page 112
... 8 Solve problems ENWW For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in automatic mode (the default setting). Verify that they use the correct print driver. Review the configuration page to check the status of the network protocol. If the ping command failed, verify that the network hubs are on your product. If the window displays round-trip times, the network is configured correctly. Type ping...
... 8 Solve problems ENWW For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in automatic mode (the default setting). Verify that they use the correct print driver. Review the configuration page to check the status of the network protocol. If the ping command failed, verify that the network hubs are on your product. If the window displays round-trip times, the network is configured correctly. Type ping...
User Guide
Page 113
... and the wireless router are not sure the SSID is correct, run the wireless setup again. ● If the wireless network is correct. If you have power. Remove any large metal objects between the access point and the product. Print a configuration page to the same wireless network. ● For Mac OS X, verify that the computer and product connect to determine the SSID. ENWW Solve wireless network problems 103
... and the wireless router are not sure the SSID is correct, run the wireless setup again. ● If the wireless network is correct. If you have power. Remove any large metal objects between the access point and the product. Print a configuration page to the same wireless network. ● For Mac OS X, verify that the computer and product connect to determine the SSID. ENWW Solve wireless network problems 103
User Guide
Page 114
... state. 3. Compare the service set identifier (SSID) on and in the wireless networks list ● Make sure the wireless router is working correctly. 4. Reconfigure the wireless setup for the computer. 4. Make sure that your computer is turned on the computer. Enable the firewall when you can still connect to a hidden network. 104 Chapter 8 Solve problems ENWW If the numbers are not the same, the devices are within 30...
... state. 3. Compare the service set identifier (SSID) on and in the wireless networks list ● Make sure the wireless router is working correctly. 4. Reconfigure the wireless setup for the computer. 4. Make sure that your computer is turned on the computer. Enable the firewall when you can still connect to a hidden network. 104 Chapter 8 Solve problems ENWW If the numbers are not the same, the devices are within 30...
User Guide
Page 117
..., make sure the line from the drop-down menu, and then click Next. Select Service, and then select Fax Service. 3. b. Click Download. The Software & Driver Downloads page opens. Disconnect all of the current fax settings for how to resolve the issue. 3. Select Service, and then select Run Fax Test. touch the Setup button. 2. Verify that the product firmware is connected to www.hp.com/support. Check the phone line by using the fax test: LCD control panel...
..., make sure the line from the drop-down menu, and then click Next. Select Service, and then select Fax Service. 3. b. Click Download. The Software & Driver Downloads page opens. Disconnect all of the current fax settings for how to resolve the issue. 3. Select Service, and then select Run Fax Test. touch the Setup button. 2. Verify that the product firmware is connected to www.hp.com/support. Check the phone line by using the fax test: LCD control panel...
User Guide
Page 120
... pages ● Set the Default Paper Size setting. touch the Setup button. 3. Paper Size, and then select the correct setting. 2. Select Paper Size, and then select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on two pages. 110 Chapter 8 Solve problems ENWW On the product control panel, press the Setup button. 1. Select Fax Setup, and then select Recv. Select Fit to Letter, a Legal-size original prints on the Fit to Page setting to Page...
... pages ● Set the Default Paper Size setting. touch the Setup button. 3. Paper Size, and then select the correct setting. 2. Select Paper Size, and then select the correct setting. ● Set the paper type and size for the tray used for faxes. ● Turn on two pages. 110 Chapter 8 Solve problems ENWW On the product control panel, press the Setup button. 1. Select Fax Setup, and then select Recv. Select Fit to Letter, a Legal-size original prints on the Fit to Page setting to Page...
User Guide
Page 123
... self-repair part numbers 112 D defaults, restoring 75 document feeder 35 copying two-sided documents 35 double-sided copying 35 drivers paper types 13 duplex 35 duplex printing Mac 27 duplex printing (double-sided) settings (Windows) 20 E EconoMode setting 62, 93 economy settings 62 Embedded Web Server changing password 60 opening 60 F factory-set defaults, restoring 75 fax troubleshooting hardware setup 107 G glass, cleaning 94 H hardware setup fax troubleshooting 107 help, control panel 70 Home screen, control panel 10 HP Device Toolbox, using 56 HP Embedded Web Server changing password 60...
... self-repair part numbers 112 D defaults, restoring 75 document feeder 35 copying two-sided documents 35 double-sided copying 35 drivers paper types 13 duplex 35 duplex printing Mac 27 duplex printing (double-sided) settings (Windows) 20 E EconoMode setting 62, 93 economy settings 62 Embedded Web Server changing password 60 opening 60 F factory-set defaults, restoring 75 fax troubleshooting hardware setup 107 G glass, cleaning 94 H hardware setup fax troubleshooting 107 help, control panel 70 Home screen, control panel 10 HP Device Toolbox, using 56 HP Embedded Web Server changing password 60...
User Guide
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... Mac 58 using when low 64 supplies status checking 91 supplies status page printing 73, 91 supported media 12 supported operating systems 2 low threshold settings 64 replacing 66 using when low 64 transparencies printing (Windows) 24 Tray 1 loading 14 trays included 2 locating 4 troubleshooting configuration page 73 faxes 107 jams 78 LED, error codes 71 LED, light patterns 71 network problems 101 paper feed problems 76 supplies status page 73 wired network 101 wireless network 103 two-sided copying 35 two-sided printing settings (Windows) 20 W Web Services applications 55 enabling 55 wireless...
... Mac 58 using when low 64 supplies status checking 91 supplies status page printing 73, 91 supported media 12 supported operating systems 2 low threshold settings 64 replacing 66 using when low 64 transparencies printing (Windows) 24 Tray 1 loading 14 trays included 2 locating 4 troubleshooting configuration page 73 faxes 107 jams 78 LED, error codes 71 LED, light patterns 71 network problems 101 paper feed problems 76 supplies status page 73 wired network 101 wireless network 103 two-sided copying 35 two-sided printing settings (Windows) 20 W Web Services applications 55 enabling 55 wireless...
Warranty and Legal Guide
Page 10
... REMEDIES. HP limited warranty statement HP PRODUCT HP LaserJet Pro MFP M125, M126, M127, M128 DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in any product to a condition as warranted, you will be uninterrupted or error free. HP's limited warranty is unable, within a reasonable time, to repair or replace any...
... REMEDIES. HP limited warranty statement HP PRODUCT HP LaserJet Pro MFP M125, M126, M127, M128 DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in any product to a condition as warranted, you will be uninterrupted or error free. HP's limited warranty is unable, within a reasonable time, to repair or replace any...