Getting Started Guide
Page 1
..., continue with "5. Mobile and wireless printing (optional)." Press the Setup button. 2. For Windows 7 or lower, do not connect the USB cable before installing the software. 2. S elect a connection method and prepare for use during software installation. For Mac, connect the USB cable between the printer and the computer Use an A-to the printer. 4. Locate or download the software installation files." NOTE: During software installation, select the option to connect the cable at the appropriate time. Find the printer IP address in the Network Information section. NOTE: For...
..., continue with "5. Mobile and wireless printing (optional)." Press the Setup button. 2. For Windows 7 or lower, do not connect the USB cable before installing the software. 2. S elect a connection method and prepare for use during software installation. For Mac, connect the USB cable between the printer and the computer Use an A-to the printer. 4. Locate or download the software installation files." NOTE: During software installation, select the option to connect the cable at the appropriate time. Find the printer IP address in the Network Information section. NOTE: For...
Getting Started Guide
Page 2
... click the Download button. 2 Install the software." Method 2: Download from the folder where the file was saved, and continue with "6. Go to 123.hp.com/laserjet, and click Download. 2. Follow the on the bottom left, and select M125, M126, M127, or M128 using a USB cable • Connect through a network • Help me set up a first-time wireless connection NOTE: When connecting through a network, the easiest way to detect the printer is to...
... click the Download button. 2 Install the software." Method 2: Download from the folder where the file was saved, and continue with "6. Go to 123.hp.com/laserjet, and click Download. 2. Follow the on the bottom left, and select M125, M126, M127, or M128 using a USB cable • Connect through a network • Help me set up a first-time wireless connection NOTE: When connecting through a network, the easiest way to detect the printer is to...
Getting Started Guide
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... Print, select the printer, and select Print. Some devices require downloading the HP Print Service plugin app from the Windows Store. Windows Phone Download the HP AiO Remote app from the Google Play store. The printer saves the setting and then returns the control panel to the Wireless Direct Settings menu. The printer saves the setting and then returns the control panel to the Wireless Direct Settings menu. From the mobile device, turn on the printer control panel, touch the Web Services button. 2. Enable HP Web Services LCD control panel...
... Print, select the printer, and select Print. Some devices require downloading the HP Print Service plugin app from the Windows Store. Windows Phone Download the HP AiO Remote app from the Google Play store. The printer saves the setting and then returns the control panel to the Wireless Direct Settings menu. The printer saves the setting and then returns the control panel to the Wireless Direct Settings menu. From the mobile device, turn on the printer control panel, touch the Web Services button. 2. Enable HP Web Services LCD control panel...
Getting Started Guide
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... address: 192.168.0.1. Select the appropriate language, and then select the printer if prompted to a different phone line. • For Fax over IP service, reduce the Fax Speed, and turn off Error Correction Mode from the list, and then click Drivers. 3. Control panel help topics. Troubleshooting User Guide The User Guide includes printer usage and troubleshooting information. The printer cannot connect to a wireless network when a network cable is busy, connect to , and then click User guides. Example IP address...
... address: 192.168.0.1. Select the appropriate language, and then select the printer if prompted to a different phone line. • For Fax over IP service, reduce the Fax Speed, and turn off Error Correction Mode from the list, and then click Drivers. 3. Control panel help topics. Troubleshooting User Guide The User Guide includes printer usage and troubleshooting information. The printer cannot connect to a wireless network when a network cable is busy, connect to , and then click User guides. Example IP address...
User Guide
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... disable the Very Low settings 64 Replace the toner cartridge ...66 8 Solve problems ...69 Control panel help system (touchscreen models only 70 Interpret control-panel light patterns (LED model only 71 Print information pages ...73 Configuration page ...73 Supplies status page ...73 Restore the factory-set defaults ...75 Solve paper feed or jam problems ...76 The product does not pick up paper 76 The product picks up multiple sheets of paper 76 Frequent or recurring paper jams ...76 Prevent paper jams ...78 Clear jams from the input tray ...79 Clear jams...
... disable the Very Low settings 64 Replace the toner cartridge ...66 8 Solve problems ...69 Control panel help system (touchscreen models only 70 Interpret control-panel light patterns (LED model only 71 Print information pages ...73 Configuration page ...73 Supplies status page ...73 Restore the factory-set defaults ...75 Solve paper feed or jam problems ...76 The product does not pick up paper 76 The product picks up multiple sheets of paper 76 Frequent or recurring paper jams ...76 Prevent paper jams ...78 Clear jams from the input tray ...79 Clear jams...
User Guide
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... Setup menu Moves the cursor to the left or scrolls through menu options Confirms a setting or an action to proceed Moves the cursor to the right or scrolls through menu options Turns the product on or off Clears settings, cancels the current job, or exits the current menu Opens the Copy Settings menu Adjusts the darkness setting for the current copy job Sets the number of copies Returns to the previous screen Starts a copy job Opens the Web Services menu Use...
... Setup menu Moves the cursor to the left or scrolls through menu options Confirms a setting or an action to proceed Moves the cursor to the right or scrolls through menu options Turns the product on or off Clears settings, cancels the current job, or exits the current menu Opens the Copy Settings menu Adjusts the darkness setting for the current copy job Sets the number of copies Returns to the previous screen Starts a copy job Opens the Web Services menu Use...
User Guide
Page 66
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. ● Print Quality: Change the default print-quality settings for the product. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Actual supply life remaining can be replaced unless the print quality is no longer acceptable. Configure which events cause the product to wake. ● Paper Types: Configure print modes that correspond to the paper types that the...
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. ● Print Quality: Change the default print-quality settings for the product. ● EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Actual supply life remaining can be replaced unless the print quality is no longer acceptable. Configure which events cause the product to wake. ● Paper Types: Configure print modes that correspond to the paper types that the...
User Guide
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...; Print information pages ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ● Clear jams in the document feeder ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems Go to www.hp.com/support for your product: ● Solve problems. ● Download software updates. ●...
...; Print information pages ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams from the input tray ● Clear jams in the toner-cartridge area ● Clear jams in the output bin ● Clear jams in the document feeder ● Improve print quality ● Improve copy and scan quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems Go to www.hp.com/support for your product: ● Solve problems. ● Download software updates. ●...
User Guide
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... ready to receive a print job. The product is blinking. ENWW Interpret control-panel light patterns (LED model only) 71 Ready light is in low power mode. The product is on " Symbol for "light blinking" Table 8-2 Control-panel light patterns Light status Error code All lights are off or in the ready state. No action is processing a cleaning page. The status lights cycle during the formatter initialization period or when the product is required. The product...
... ready to receive a print job. The product is blinking. ENWW Interpret control-panel light patterns (LED model only) 71 Ready light is in low power mode. The product is on " Symbol for "light blinking" Table 8-2 Control-panel light patterns Light status Error code All lights are off or in the ready state. No action is processing a cleaning page. The status lights cycle during the formatter initialization period or when the product is required. The product...
User Guide
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... Config Report and then press the OK button to select Print Supplies status page, and then press the OK button. Print information pages Information pages reside within the product memory. Configuration page The configuration page lists current product settings and properties. From the product control panel, press and hold the Cancel button for 10 seconds. 2. Open the Reports menu. 3. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Reports menu. 3. Supplies status page LED control panel 1. LCD control panel...
... Config Report and then press the OK button to select Print Supplies status page, and then press the OK button. Print information pages Information pages reside within the product memory. Configuration page The configuration page lists current product settings and properties. From the product control panel, press and hold the Cancel button for 10 seconds. 2. Open the Reports menu. 3. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Reports menu. 3. Supplies status page LED control panel 1. LCD control panel...
User Guide
Page 102
... problems ENWW Check the memory chip for damage 1. Touch the OK button to select the Cleaning mode option, and then press the OK button. The product prints the first side and then prompts you see if these steps resolved the issue. From the product control panel, press the Setup button. 2. Touchscreen control panel 1. Touch the Cleaning Page button. 4. CAUTION: Do not touch the roller (imaging drum) on the product control panel, touch the Setup button. 2. LCD control panel 1. Open the Service menu...
... problems ENWW Check the memory chip for damage 1. Touch the OK button to select the Cleaning mode option, and then press the OK button. The product prints the first side and then prompts you see if these steps resolved the issue. From the product control panel, press the Setup button. 2. Touchscreen control panel 1. Touch the Cleaning Page button. 4. CAUTION: Do not touch the roller (imaging drum) on the product control panel, touch the Setup button. 2. LCD control panel 1. Open the Service menu...
User Guide
Page 108
... select Fax Service. 3. Touchscreen control panel 1. Check the Error Correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. Turning off error correction only if you are having trouble sending or receiving a fax, and you are willing to make sure it is appropriate for your fax job. On the product control panel, press the Setup button. 2. From...
... select Fax Service. 3. Touchscreen control panel 1. Check the Error Correction setting Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. Turning off error correction only if you are having trouble sending or receiving a fax, and you are willing to make sure it is appropriate for your fax job. On the product control panel, press the Setup button. 2. From...
User Guide
Page 112
... working. 2. Review the configuration page to check the status of the network protocol. Reconfigure the network settings if necessary. 102 Chapter 8 Solve problems ENWW c. If the window displays round-trip times, the network is configured correctly. New software programs might be causing compatibility problems Verify that they use the correct print driver. For Windows, click Start, click Run, type cmd, and then press Enter. The product is using incorrect link and duplex settings for the network HP...
... working. 2. Review the configuration page to check the status of the network protocol. Reconfigure the network settings if necessary. 102 Chapter 8 Solve problems ENWW c. If the window displays round-trip times, the network is configured correctly. New software programs might be causing compatibility problems Verify that they use the correct print driver. For Windows, click Start, click Run, type cmd, and then press Enter. The product is using incorrect link and duplex settings for the network HP...
User Guide
Page 114
... the service set identifier (SSID) on and in the wireless networks list ● Make sure the wireless router is working correctly. Reconfigure the wireless setup for the computer. 4. The wireless connection does not work after the wireless configuration completes 1. The network does not appear in the ready state. 2. If necessary, restart the computer. However, you allow the programs to print, make sure you can open the product HP Embedded Web Server from...
... the service set identifier (SSID) on and in the wireless networks list ● Make sure the wireless router is working correctly. Reconfigure the wireless setup for the computer. 4. The wireless connection does not work after the wireless configuration completes 1. The network does not appear in the ready state. 2. If necessary, restart the computer. However, you allow the programs to print, make sure you can open the product HP Embedded Web Server from...
User Guide
Page 117
... screen on two pages Check the hardware setup ● Several possible fixes are connected to www.hp.com/support. Select Service, and then select Fax Service. 3. The Software & Driver Downloads page opens. d. ENWW Solve fax problems 107 Check the phone line by using the fax test: LCD control panel Touchscreen control panel 1. The report contains the following possible results: ● Pass: The report contains all other devices that are available. Click Drivers & Software, type your operating system...
... screen on two pages Check the hardware setup ● Several possible fixes are connected to www.hp.com/support. Select Service, and then select Fax Service. 3. The Software & Driver Downloads page opens. d. ENWW Solve fax problems 107 Check the phone line by using the fax test: LCD control panel Touchscreen control panel 1. The report contains the following possible results: ● Pass: The report contains all other devices that are available. Click Drivers & Software, type your operating system...
User Guide
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... if your service provider supports fax and for your service provider for the original. From the Home screen on the phone-line connection to install and run the Fax Setup Utility. 5. If the error persists, find more detailed problem-solving solutions in the HP program folder, run the utility. On the product control panel, press the Setup button. 1. NOTE: Turning off the Error Correction setting. Faxes are...
... if your service provider supports fax and for your service provider for the original. From the Home screen on the phone-line connection to install and run the Fax Setup Utility. 5. If the error persists, find more detailed problem-solving solutions in the HP program folder, run the utility. On the product control panel, press the Setup button. 1. NOTE: Turning off the Error Correction setting. Faxes are...
User Guide
Page 120
... the Setup button. 3. NOTE: If the Fit to Page setting is off or prints on the Fit to Page setting to Page, and then select On. Paper Size, and then select the correct setting. 2. From the Home screen on the product control panel, 2. From the Home screen on the product control panel, 2. LCD control panel Touchscreen control panel 1. Select Paper Size, and then select the correct setting. ● Set the paper type and size for the tray used...
... the Setup button. 3. NOTE: If the Fit to Page setting is off or prints on the Fit to Page setting to Page, and then select On. Paper Size, and then select the correct setting. 2. From the Home screen on the product control panel, 2. From the Home screen on the product control panel, 2. LCD control panel Touchscreen control panel 1. Select Paper Size, and then select the correct setting. ● Set the paper type and size for the tray used...
User Guide
Page 123
... self-repair part numbers 112 D defaults, restoring 75 document feeder 35 copying two-sided documents 35 double-sided copying 35 drivers paper types 13 duplex 35 duplex printing Mac 27 duplex printing (double-sided) settings (Windows) 20 E EconoMode setting 62, 93 economy settings 62 Embedded Web Server changing password 60 opening 60 F factory-set defaults, restoring 75 fax troubleshooting hardware setup 107 G glass, cleaning 94 H hardware setup fax troubleshooting 107 help, control panel 70 Home screen, control panel 10 HP Device Toolbox, using 56 HP Embedded Web Server changing password 60...
... self-repair part numbers 112 D defaults, restoring 75 document feeder 35 copying two-sided documents 35 double-sided copying 35 drivers paper types 13 duplex 35 duplex printing Mac 27 duplex printing (double-sided) settings (Windows) 20 E EconoMode setting 62, 93 economy settings 62 Embedded Web Server changing password 60 opening 60 F factory-set defaults, restoring 75 fax troubleshooting hardware setup 107 G glass, cleaning 94 H hardware setup fax troubleshooting 107 help, control panel 70 Home screen, control panel 10 HP Device Toolbox, using 56 HP Embedded Web Server changing password 60...
User Guide
Page 124
... Mac 58 using when low 64 supplies status checking 91 supplies status page printing 73, 91 supported media 12 supported operating systems 2 low threshold settings 64 replacing 66 using when low 64 transparencies printing (Windows) 24 Tray 1 loading 14 trays included 2 locating 4 troubleshooting configuration page 73 faxes 107 jams 78 LED, error codes 71 LED, light patterns 71 network problems 101 paper feed problems 76 supplies status page 73 wired network 101 wireless network 103 two-sided copying 35 two-sided printing settings (Windows) 20 W Web Services applications 55 enabling 55 wireless...
... Mac 58 using when low 64 supplies status checking 91 supplies status page printing 73, 91 supported media 12 supported operating systems 2 low threshold settings 64 replacing 66 using when low 64 transparencies printing (Windows) 24 Tray 1 loading 14 trays included 2 locating 4 troubleshooting configuration page 73 faxes 107 jams 78 LED, error codes 71 LED, light patterns 71 network problems 101 paper feed problems 76 supplies status page 73 wired network 101 wireless network 103 two-sided copying 35 two-sided printing settings (Windows) 20 W Web Services applications 55 enabling 55 wireless...
Warranty and Legal Guide
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... specifications for the product, or (e) improper site preparation or maintenance. The level of warranty service you receive may have other rights that vary from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP,...Service and support ENWW HP limited warranty statement HP PRODUCT HP LaserJet Pro MFP M125, M126, M127, M128 DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be uninterrupted or error free. This warranty gives you specific...
... specifications for the product, or (e) improper site preparation or maintenance. The level of warranty service you receive may have other rights that vary from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP,...Service and support ENWW HP limited warranty statement HP PRODUCT HP LaserJet Pro MFP M125, M126, M127, M128 DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be uninterrupted or error free. This warranty gives you specific...