User Guide
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...Web Server 84 Energy-conservation settings...84 Introduction...84 Print with EconoMode ...84 Set the Sleep Mode setting ...85 Set the Shutdown Mode setting ...85 Set the Disable Shutdown setting ...85 HP Web Jetadmin ...86 Update the firmware...86 Method one: Update the firmware using the control panel 86 Method two: Update the firmware using the HP Printer Update utility 87 9 Solve problems...88 Customer support ...88 Control panel help system...88 Restore the factory-set defaults ...89 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 89 Change...
...Web Server 84 Energy-conservation settings...84 Introduction...84 Print with EconoMode ...84 Set the Sleep Mode setting ...85 Set the Shutdown Mode setting ...85 Set the Disable Shutdown setting ...85 HP Web Jetadmin ...86 Update the firmware...86 Method one: Update the firmware using the control panel 86 Method two: Update the firmware using the HP Printer Update utility 87 9 Solve problems...88 Customer support ...88 Control panel help system...88 Restore the factory-set defaults ...89 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 89 Change...
User Guide
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Paper jam locations ...97 31.13 jam error in the document feeder ...97 13.02 jam error tray 1 ...101 13.03 jam error tray 2 ...106 13.04 jam error tray 3 ...112 13.08, 13.09 jam error in the toner cartridge or fuser area 116 13.10, 13.11, 13.13 jam error in the output bin...120 13.14, 13.15 jam error in the duplexer ...125 Resolving print quality problems...128 Introduction...128 Troubleshoot print quality ...128 Troubleshoot image defects ...134 Improve copy and scan...
Paper jam locations ...97 31.13 jam error in the document feeder ...97 13.02 jam error tray 1 ...101 13.03 jam error tray 2 ...106 13.04 jam error tray 3 ...112 13.08, 13.09 jam error in the toner cartridge or fuser area 116 13.10, 13.11, 13.13 jam error in the output bin...120 13.14, 13.15 jam error in the duplexer ...125 Resolving print quality problems...128 Introduction...128 Troubleshoot print quality ...128 Troubleshoot image defects ...134 Improve copy and scan...
User Guide
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... system requirements Windows 10 macOS Mojave v10.14, macOS Catalina v10.15, macOS Big Sur v11 ● 32-bit or 64-bit ● 2 GB hard drive ● 2 GB hard drive ● Internet connection ● Internet connection ● USB port Mobile devices, iOS, Android Router connection not required www.hp.com/go /MobilePrinting. Download the driver, and then use the Microsoft Add Printer tool to install the printer software and print driver. macOS...
... system requirements Windows 10 macOS Mojave v10.14, macOS Catalina v10.15, macOS Big Sur v11 ● 32-bit or 64-bit ● 2 GB hard drive ● 2 GB hard drive ● Internet connection ● Internet connection ● USB port Mobile devices, iOS, Android Router connection not required www.hp.com/go /MobilePrinting. Download the driver, and then use the Microsoft Add Printer tool to install the printer software and print driver. macOS...
User Guide
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...Original LaserJet Standard-capacity replacement 148A Toner Cartridge black toner cartridge HP 148X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 148X Part number W1480A W1480X Table 3-3 Supplies - When ordering, one of printer), product number, or printer name. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for Tray 2 Mandatory RM2-5392-000CN HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray Mandatory 3) D9P29A Tray 2 paper pickup roller...
...Original LaserJet Standard-capacity replacement 148A Toner Cartridge black toner cartridge HP 148X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 148X Part number W1480A W1480X Table 3-3 Supplies - When ordering, one of printer), product number, or printer name. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for Tray 2 Mandatory RM2-5392-000CN HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray Mandatory 3) D9P29A Tray 2 paper pickup roller...
User Guide
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... working now or in the future. Certain HP printers use security measures to be used with your supplier to proceed. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Dynamic security 29 Using genuine HP cartridges ensures the best possible print quality. The printer control panel displays a message that have security chips or electronic circuitry. CAUTION: After enabling cartridge protection for authenticating cartridges. Table 3-5 Customer self-repair parts (continued) Item Description Self-replacement options Part...
... working now or in the future. Certain HP printers use security measures to be used with your supplier to proceed. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Dynamic security 29 Using genuine HP cartridges ensures the best possible print quality. The printer control panel displays a message that have security chips or electronic circuitry. CAUTION: After enabling cartridge protection for authenticating cartridges. Table 3-5 Customer self-repair parts (continued) Item Description Self-replacement options Part...
User Guide
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... in the toner cartridge box or at www.hp.com/ hprecycle. 34 Chapter 3 Supplies, accessories, and parts Hot water sets toner into fabric. For use with 4101 models only Item Description Cartridge number HP 148A Black Original LaserJet Standard-capacity replacement 148A Toner Cartridge black toner cartridge HP 148X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 148X Table 3-7 Supplies - Do not remove the toner cartridge from the printer for increased page yield. Fingerprints can cause print-quality problems. Memory chip...
... in the toner cartridge box or at www.hp.com/ hprecycle. 34 Chapter 3 Supplies, accessories, and parts Hot water sets toner into fabric. For use with 4101 models only Item Description Cartridge number HP 148A Black Original LaserJet Standard-capacity replacement 148A Toner Cartridge black toner cartridge HP 148X High Yield Black High-capacity replacement Original LaserJet Toner Cartridge black toner cartridge 148X Table 3-7 Supplies - Do not remove the toner cartridge from the printer for increased page yield. Fingerprints can cause print-quality problems. Memory chip...
User Guide
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... you install the HP print driver. How to print (macOS) Use the Print option from the Two-Sided drop-down list. 5. Manually print on both sides (macOS) If your print job. You will need to reload the pages for macOS. 1. Click Show Details or Copies & Pages, and then click the Layout menu. It might not be available if you are using the HP printing software for your printer does not have an automatic duplexer installed, or...
... you install the HP print driver. How to print (macOS) Use the Print option from the Two-Sided drop-down list. 5. Manually print on both sides (macOS) If your print job. You will need to reload the pages for macOS. 1. Click Show Details or Copies & Pages, and then click the Layout menu. It might not be available if you are using the HP printing software for your printer does not have an automatic duplexer installed, or...
User Guide
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... this USB storage device from the printer disables the job storage feature. ● If you are available for printing at a later time or printed privately. Set up job storage Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify the feature is at least 16 GB in size must use . 44 Chapter 4 Print ● Media Type: Select the option for the type of paper for the print job. ● Print Quality...
... this USB storage device from the printer disables the job storage feature. ● If you are available for printing at a later time or printed privately. Set up job storage Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify the feature is at least 16 GB in size must use . 44 Chapter 4 Print ● Media Type: Select the option for the type of paper for the print job. ● Print Quality...
User Guide
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... Job Storage setup: 1. The option is not showing, close the Print window and then reopen it to Automatic by default. If the Job Storage menu is located as follows: From the Start menu, open Settings, click Devices, and then click Devices and Printers. Disable or enable the job storage feature 45 Locate the rear USB port. NOTE: On some models, the rear USB port is not already installed. Before you begin, install the printer software if it is covered...
... Job Storage setup: 1. The option is not showing, close the Print window and then reopen it to Automatic by default. If the Job Storage menu is located as follows: From the Start menu, open Settings, click Devices, and then click Devices and Printers. Disable or enable the job storage feature 45 Locate the rear USB port. NOTE: On some models, the rear USB port is not already installed. Before you begin, install the printer software if it is covered...
User Guide
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... Job Storage menu is deleted manually or by the job retention schedule. ● Stored Job: Store a job on the USB flash drive for private or delayed printing. 1. The first copy prints immediately. The job is not showing, follow the instructions in the Mode drop-down list to Print field. Type a 4-digit number in the printer memory to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one copy prints...
... Job Storage menu is deleted manually or by the job retention schedule. ● Stored Job: Store a job on the USB flash drive for private or delayed printing. 1. The first copy prints immediately. The job is not showing, follow the instructions in the Mode drop-down list to Print field. Type a 4-digit number in the printer memory to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one copy prints...
User Guide
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... not be connected to SharePoint is disabled by default. Open a web browser, and in the Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select the Enable checkbox beside Scan from the printer. Accessing this feature, in the address line, type the IP address or host name exactly as paper size and scan resolution. Step two: Set up Scan to SharePoint Use the Embedded Web Server (EWS) interface to set up Scan...
... not be connected to SharePoint is disabled by default. Open a web browser, and in the Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select the Enable checkbox beside Scan from the printer. Accessing this feature, in the address line, type the IP address or host name exactly as paper size and scan resolution. Step two: Set up Scan to SharePoint Use the Embedded Web Server (EWS) interface to set up Scan...
User Guide
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... the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations (paper types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to open and use the HP Embedded Web Server. Method one: Open the HP Embedded Web Server (EWS) from the navigation bar, and then select Device Setup & Software. In the HP Printer Assistant, select Print, and...
... the printer control panel. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● View and change tray configurations (paper types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to open and use the HP Embedded Web Server. Method one: Open the HP Embedded Web Server (EWS) from the navigation bar, and then select Device Setup & Software. In the HP Printer Assistant, select Print, and...
User Guide
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... pages that describes the problem. Reinsert the toner cartridge into the printer and close the cover. To restore the printer to end. Consider having a replacement available to install when print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable. CAUTION: Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. Restore c. Printer Maintenance b. To redistribute the toner, remove the toner cartridge from the printer...
... pages that describes the problem. Reinsert the toner cartridge into the printer and close the cover. To restore the printer to end. Consider having a replacement available to install when print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable. CAUTION: Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. Restore c. Printer Maintenance b. To redistribute the toner, remove the toner cartridge from the printer...
User Guide
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... dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Adjust paper type b. Check the paper type setting (Windows) Check the paper type setting for more information. Click the Paper/Quality tab. If the page prints correctly, the problem is with the software program from a different software program. Open the following menus: i. Use the arrows to match the environment. NOTE: The print driver settings will override any control panel settings. Update the printer firmware 129 Print quality iv. See support.hp.com for Windows, and change...
... dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner. Adjust paper type b. Check the paper type setting (Windows) Check the paper type setting for more information. Click the Paper/Quality tab. If the page prints correctly, the problem is with the software program from a different software program. Open the following menus: i. Use the arrows to match the environment. NOTE: The print driver settings will override any control panel settings. Update the printer firmware 129 Print quality iv. See support.hp.com for Windows, and change...
User Guide
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... print-quality problems. 4. Print Quality Tools c. A Cleaning message displays on it, or it has the HP logo. Discard the page that you need to replace a toner cartridge, or another replaceable maintenance part, the genuine HP part numbers are using paper that does not meet HP specifications. ● Always use a paper type and weight that the sealing tape has been removed. 2. CAUTION: Do not touch the imaging drum. Reinstall the toner cartridge and print a few pages to check the paper selection and the printing environment. Printer Maintenance b. When prompted, load...
... print-quality problems. 4. Print Quality Tools c. A Cleaning message displays on it, or it has the HP logo. Discard the page that you need to replace a toner cartridge, or another replaceable maintenance part, the genuine HP part numbers are using paper that does not meet HP specifications. ● Always use a paper type and weight that the sealing tape has been removed. 2. CAUTION: Do not touch the imaging drum. Reinstall the toner cartridge and print a few pages to check the paper selection and the printing environment. Printer Maintenance b. When prompted, load...
User Guide
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... a higher resolution. Check the Error Correction Mode setting Usually, the printer monitors the signals on the printer control panel, swipe right and touch the Fax icon. 2. Do not place liquids directly on the printer control panel, swipe right and then touch the Fax icon. 2. Connect the power cable to an outlet, and then press the Power button to a different fax machine. Scroll to Error Correction Mode and then...
... a higher resolution. Check the Error Correction Mode setting Usually, the printer monitors the signals on the printer control panel, swipe right and touch the Fax icon. 2. Do not place liquids directly on the printer control panel, swipe right and then touch the Fax icon. 2. Connect the power cable to an outlet, and then press the Power button to a different fax machine. Scroll to Error Correction Mode and then...
User Guide
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... duplex settings for the printer is using a Microsoft standard TCP/IP port, use the correct print driver. The printer is selected. Verify that the network cable is enabled on the printer configuration page. Solve wireless network problems To resolve network issues, try these settings, you installed the printer using the correct IP address for your printer, print a configuration page from the printer control panel Wireless connectivity checklist Review the following information to check the status of the IP address. d. Check the network drivers, print drivers, and the network...
... duplex settings for the printer is using a Microsoft standard TCP/IP port, use the correct print driver. The printer is selected. Verify that the network cable is enabled on the printer configuration page. Solve wireless network problems To resolve network issues, try these settings, you installed the printer using the correct IP address for your printer, print a configuration page from the printer control panel Wireless connectivity checklist Review the following information to check the status of the IP address. d. Check the network drivers, print drivers, and the network...
User Guide
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...166 customer support online 88, 155, 171 D deleting stored jobs 44, 48 dimensions, printer 10 disposal, end-of-life 172, 173 document feeder 53 copying two-sided documents 53 faxing from 72 jams 96, 97 paper-feeding problems 95 double-sided copying 53 double-sided printing Mac 42 Windows 39 drivers, supported 9 duplex 53 duplex printing Mac 42 duplex printing (double-sided) settings (Windows) 39 Windows 39 duplexer clear jams 125 jams 96 duplexing automatically (Windows) 40 manually (Mac) 42 manually (Windows) 39 dynamic security toner cartridge 29 E EconoMode setting 84, 128 economy settings...
...166 customer support online 88, 155, 171 D deleting stored jobs 44, 48 dimensions, printer 10 disposal, end-of-life 172, 173 document feeder 53 copying two-sided documents 53 faxing from 72 jams 96, 97 paper-feeding problems 95 double-sided copying 53 double-sided printing Mac 42 Windows 39 drivers, supported 9 duplex 53 duplex printing Mac 42 duplex printing (double-sided) settings (Windows) 39 Windows 39 duplexer clear jams 125 jams 96 duplexing automatically (Windows) 40 manually (Mac) 42 manually (Windows) 39 dynamic security toner cartridge 29 E EconoMode setting 84, 128 economy settings...
User Guide
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... Tray 1 15 paper in Tray 2 19 paper in Tray 3 22 M Mac driver settings Job Storage 44 manual duplex Mac 42 Windows 39 material restrictions 172, 173 Material Safety Data Sheet (MSDS) 172, 177 memory included 7 memory chip (toner) locating 33 memory chip, toner cartridge description 155, 166 mercury-free product 172, 173 Microsoft Word, faxing from 72 mobile printing Android devices 48, 51 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 42 printing (Windows) 39 N network settings 81 networks HP Web Jetadmin 86 supported 7 non-HP supplies 155, 165 number of copies...
... Tray 1 15 paper in Tray 2 19 paper in Tray 3 22 M Mac driver settings Job Storage 44 manual duplex Mac 42 Windows 39 material restrictions 172, 173 Material Safety Data Sheet (MSDS) 172, 177 memory included 7 memory chip (toner) locating 33 memory chip, toner cartridge description 155, 166 mercury-free product 172, 173 Microsoft Word, faxing from 72 mobile printing Android devices 48, 51 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 42 printing (Windows) 39 N network settings 81 networks HP Web Jetadmin 86 supported 7 non-HP supplies 155, 165 number of copies...
User Guide
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... 35 See toner cartridges warranty 155, 164 toner-collection unit locating 3 touchscreen locating features 4 Tray 1 jams 96, 101 loading envelopes 25 paper orientation 15, 18 Tray 2 jams 96, 106 loading 19 Tray 2 paper orientation 21 Tray 3 jams 112 loading 22 paper orientation 24 trays capacity 7 included 7 locating 2 troubleshooting check toner-cartridge status 128, 130 faxes 151 jams 96 network problems 147 overview 88 paper feed problems 91 print quality 128 wired network 147 wireless network 148 two-sided copying 53 two-sided printing settings (Windows) 39 U USB flash drives printing from...
... 35 See toner cartridges warranty 155, 164 toner-collection unit locating 3 touchscreen locating features 4 Tray 1 jams 96, 101 loading envelopes 25 paper orientation 15, 18 Tray 2 jams 96, 106 loading 19 Tray 2 paper orientation 21 Tray 3 jams 112 loading 22 paper orientation 24 trays capacity 7 included 7 locating 2 troubleshooting check toner-cartridge status 128, 130 faxes 151 jams 96 network problems 147 overview 88 paper feed problems 91 print quality 128 wired network 147 wireless network 148 two-sided copying 53 two-sided printing settings (Windows) 39 U USB flash drives printing from...